We had the best skilled nursing facility(SNF) experience here for our beloved grandmother. After…read moreover a year of making calls to try to move her to a closer facility for our family visits, Claudia was finally able to make it happen for us. She and I had been in touch weekly for over a year and she never lost her patience with me or got annoyed when I called the way other places did. Instead she was apologetic when there wasn't an available bed. The admissions staff was very caring, detailed and informative from the beginning till end. We stayed in close touch with Crystal through the care conferences, when my grandmother had to be sent to the hospital and back, along with when she had to go on hospice. Crystal is kind and considerate. The staff took care of her through her occupational and physical therapy sessions with Alicia and Melody. She was able to self feed and sit up right in a wheelchair again. They got her moving more than she did at her previous SNF. Her dieticians Zakirah and Yesica provided a great diet for her that she enjoyed until she couldn't anymore. I let them know she loves her sweets and they helped make it happen. Her last bites before she passed were pudding and Ensure fed to her by her nurse supervisor, Vivian, who took extra special care during the last days. They built a connection because Vivian spoke Vietnamese to her so naturally our grandma took a liking and was more responsive. Vivian even took the time to stay a little later so she could feed breakfast to her. Dan (charge nurse maybe?), was very detailed, gentle, and graceful in his responses when I called to ask questions about her status. And when he had to break the news, I felt the empathy in his voice over the phone. Her other RN's and CNA's (I'm sorry I don't remember everyone's names) including Adona, have all been a lovely presence in her final stages. My grandma always appeared very clean and fresh and lovely at every visit. The janitorial team is fantastic at what they do too, keeping the facility clean and spotless. Protective PPE is always organized and right outside the door for easy use. It doesn't smell like a SNF. Her last SNF didn't smell clean. Highly recommend this facility and their staff! Thank you for all you have done to take care of her with care, respect, and dignity till her last breath.

The care quality here is absolutely awful. The CNAs, RNs, etc; do NOT care for the patients as they…read moreshould. It is dirty with roaches, it stinks, and they treat everyone horribly. They are under LOTS of lawsuits & they violate lotsssss of labor laws. Do NOT send your loved ones here if you love them, this facility will not extend their time here with us.

My sister in law ended up having to stay here for an period and they took wonderful care of her…read more Clean facility and would recommend.

My family recently moved our grandmother into Stillwater Post Acute, and overall, we've had a very…read morepositive experience. The facility itself is clean, well-maintained, and has a warm, homey feel--not cold or institutional like some other places we toured. The staff is generally kind, attentive, and professional. We especially appreciate the nurses who go out of their way to check in and make sure she feels comfortable. You can tell they actually care about the residents, which brings a lot of peace of mind. One of the highlights is the activity calendar--they offer everything from movie nights and bingo to group exercises and live music. It's been great to see our grandmother getting involved and even making new friends. We would definitely recommend Stillwater Post Acute to families looking for a caring and well-run long-term care option.

Great facility! Herika and staff are wonderful. They really care. Nice grounds and they take care…read moreof my mom as if she were family.

My Grandma (Carol) lived here untill she pased recently. I love this place and all the people in…read moreit. It is like a home and my Grandma felt like she was at home, they took the best care of her I could not have asked for better. Thank you all for everything. Chris Patania-Weldon

CNA Ellie goes above and beyond . She is strong, kind and compassionate! It makes all the differenceread more

I am a current resident of this facility. I have resorted to coming to yelp to warn people about…read morethis place instead of raising hell and making waves while I am here. I am in fear of being mistreated for the remainder of my stay. I will say though, some nurses have been great and they know who they are. Since the day I have arrived I have documented everything about my experience, the malpractice, the neglect, the work ethic of this staff, the lack of advocacy from the CASE WORKERS, ABSOLUTELY EVERYTHING. For the entire month of May I have been bedridden. I was given the option to sit here for a month until I am approved to start PT again, or sit at home and come back. I definitely made the wrong choice because this entire month has been absolute hell and I regret choosing the benefit of the doubt over my own health. I also assumed I would be in the best of care rather than putting myself at risk of falling. I know now that I should have made efforts to find another facility, but my main focus should be MY RECOVERY and this place seemed to be the best rated one that my insurance allows. My heart breaks for these other residents that don't feel cared for or feel any progress with PT and the activities dept. Activities feel like they are limited to basically a brain-dead type of person because theres is absolutely no stimulation or REAL activities. The part that hurts me the most, especially after seeing another similar review, I'm having to do my own physical therapy while in bed. They send one person thats working pro bono to stretch my limbs 3 days a week. Even though its short & brief she is a Godsend and the only humane person in this place. I have been put on and off of working with PT to help progress my recovery, but no one has given ANY clear straight answer as to why. I requested to speak to a case manager 5 days ago and for the last 5 days have repeatedly asked...nothing. This may not bring any closure or change, but people need to know for the ones that are unable to advocate for themselves. Be cautious when considering short or long term care at these facilities. I guess when it comes to this one in particular, insurance plays a big role into how you are treated as a HUMAN BEING and it is completely barbaric. This is my first yelp review ever in my life and its the most horrific one. If anyone has any pointers on any more avenues I can go down to have my issues addressed please let me know!! To give even more perspective on how this facility has been run: From my notes: 5/21/26 4:30AM staff found my roommate COMPLETELY ON THE FLOOR, not knowing how long she had been there. That concerns me because they usually change her DAILY starting at 3am. Plus, shouldn't the overnight staff be checking on residents throughout the night? THE STAFF HAD THE NERVE TO ASK ME WHY DIDNT I HEAR HER FALL AND HAD I KNOWN THAT SHE FELL!!!! I was asleep!!!! I will do my best to advocate for her. No one should have to go through that. I'm not even sure if she has family to contact or help her cope through that traumatic experience of being in the dark, on the cold hard floor, and alone.

I do not have a family member, or loved one living at Sungarden Terrace... but I have had a working…read morerelationship with them for over 15 years. I've interviewed several random residents, many times, about their experience living at Sungarden Terrace, and every one of them have had only wonderful things to say about the staff, the food, the activities, their rooms and how welcome and cared for they feel. It's always clean, tidy, always has a new place vibe, and the grounds are immaculate. My experience tells me that this is a safe and secure place for your loved one.

I toured the SunGarden Terrace with Susan yesterday morning and I was incredibly impressed!…read more The property had renovations recently done and looks brand new. The landscaping, the parking lot, the lobby, the hallways, the activity rooms, the dining hall, the theater room, the library, the sundeck and garden were all impeccably organized and clean. I was blown away with how friendly the staff is and how long they have been there (some staff members have been there 15+ years!). I met a few residents as well and they are so happy living there... It really is a wonderful, warm, cozy, elegant and beautiful place for family members to get the quality care they need while building new friendships and memories! My dad will certainly need SunGarden soon and I'm beyond impressed with this location! 10/10!

I am a 56 year old man, I had 4 discs in my neck repaired surgically. Considering we only have 6 in…read moreour neck, it's extreme, I was having complications in healing, on day 5 I was still having terrible spasms and unable to even sit up. Physical therapist at the hospital was not good at all, they would walk in demand I sat up, one even tried to rough arm me to keep me up. Then as I needed more time to heal, I was transferred to la mesa healthcare, I was scared, never had to be in a trained nursing facility. I have to say that first night I was terrified (drug induced) my day 1, nightmares over. The staff treated me with great dignity and concern for me, yes it was about me, and my needs. I was not happy to be anywhere but home, as I was told by my surgeon should be the norm. I was sharing a room, but my roommate an elderly gentleman was so nice. Even he would get up in the morning go with his walker to the bathroom, bringing back a clean, warm wash cloth for me to freshen up. Expectations were set for my stay, upsetting thinking it would be two weeks. Then came physical therapy, my first time my therapist understood my pain and did some in bed therapy. Then came Chris, my guardian angel physical therapist, he worked nearly 45 minutes getting knots out of my neck and shoulders. The entire team of physical and occupational therapists were amazing, within 5 days I was on my way home they had me up and walking and exercising in the gym. I am home now, I can't thank all the staff at la mesa healthcare enough. You pulled me out of my very scary nightmares state, that I thought would never end. I have to say even the food was very good. The kitchen staff cater to everyone's individual needs. Kudos to you all, my heart felt thanks always, when I'm fully recovered, I will be back to thank you all in person. 5 stars earned without question. Thank you, Je vous remercie, Gracias, Daniel, Gracie, in every language I want to say, thank you gang.

My husband's close friend Roger has been at this facility for rehab for about six weeks, and I…read morevisit regularly. I can't recommend this facility based on what I've seen. Roger has dementia and a catheter that has clearly been causing him pain -- he's repeatedly tried to get up out of his wheelchair on his own to relieve it, which is a real fall risk for someone in his condition. We've arrived to find him left in wet, soiled clothing and had to ask staff to change him ourselves. A staff member's explanation of his dementia to me came across as dismissive, as if his care mattered less because of his diagnosis. Today we arrived to visit and staff wouldn't get him up so we could take him to the lunch room to see him. Six weeks in, he hasn't shown the improvement rehab is supposed to provide. The one bright spot has been Ryan, the speech pathologist, who has consistently treated Roger with real patience and respect. More staff should follow his example. If you have a family member with dementia, go in with eyes open and visit often.

The biggest take away after having my grandfather here for a month is that he lost every last skill…read morehe had for ADL and got worse than he was when he got there. He got an infection due to neglect, an open pressure sore, his clothes were only changed 3 times in a total of 4 weeks, and he had two showers in a month. I was very clear with them about me doing his laundry to ensure nothing was lost. Even still, they took his laundry and lost his clothes. I visited him every 2-3 days and spent most of my time at the nurse's station harping on them about lack of care and why he had become wheelchair bound after several weeks there when before he got there he was walking. Myself and other family members would find him sleeping bedside on his wheelchair on a regular basis. He couldn't reach his call light from the side of the bed, and he shared they never checked on him. He got an open sore on his tailbone from sitting in his wheelchair 24/7. The photos they posted are fluff; the place is a totally apocalyptic like. Dirty, old and broken, wreaks, and residents all over struggling to get around on their own. Getting parking in the bottom lot or the garage was usually a challenge. The outdoor areas were also filthy and gross. No real place to visit with residents. And sadly, the employees do not care (aside from Bong and Alex). Social services - useless.. she was aware of these issues and agreed that there was a lack of proper care at a level she wouldn't allow for her own self or family member and nothing changed. Even after a meeting with the ombudsman, the neglect continued until I discharged him because I was terrified he would die there. He went to the hospital for SOB and was sent to post-acute to gain cardiovascular strength and improve his ability to move around (in and out of bed, up and down stairs, walking longer distances). He was admitted to this facility relying on only a cane to walk short distances, he left unable to walk AT ALL, even with a walker.

Do NOT send your loved ones here if you value their health and well-being. The images on their…read moreGoogle profile are blatantly misleading and do not reflect the facility's actual condition, which is shockingly filthy, neglected, and run-down. I can't imagine where they got those pictures, as the reality is truly appalling. The entire place reeks of urine and waste, the rooms are dirty, and staff routinely ignore residents' pleas to contact family members. My mother's health rapidly declined under their so-called 'care,' culminating in a severe blood infection caused by an untreated UTI and E. coli. The infection became so advanced that she was left unresponsive, unable to move or speak. If we hadn't intervened in time, she would not have survived another day. They not only failed to provide basic medical attention but also seem to overmedicate residents to keep them subdued, sparing themselves the effort of proper care. Please, if you're considering this facility, take the time to visit and witness the lack of cleanliness, compassion, and basic human decency firsthand. This place should not be allowed to operate. For the safety and dignity of your loved one, stay far away--they deserve so much better.

My husband had a stroke & aneurysm November 2024. He wound up back in the hospital January 2025…read morewith Hydrocephalus. February 15th 2025 he was sent to Cottonwood & was released a few days before Christmas to a different facility closer to our home. I have to say Cottonwood is a wonderful SNF. Everyone was great. The place is clean. The nurses, CNAs, & therapist took such great care of him. If there's an issue they address it immediately. My husband is a very picky eater. Unfortunately we live in San Diego & Cottonwood is in El Cajon, so it was difficult for me to get there every day. The receptionists Arecelli & Ally made sure he received any food I ordered. Everyone is friendly & helpful. Alexandra was a great help making appointments & setting up transportation for my husband's doctors appointments. I definitely recommend Cottonwood. Thank you everyone. My husband just told me they called to check up on how he's doing. I miss this facility.

Substandard healthcare with equally deplorable living conditions. Electrical sockets not properly…read morecovered, and probably not tamper resistant, despite the patient population being overwhelmingly elderly with severe conditions. There is a serious pest control issue (ants indoors and in patient rooms). There is no dignity neither privacy, and nursing staff takes at minimum 30 minutes to attend a patient's most petty and serious matters. I see elderly patients on wheelchairs just strewn about all over the lobby and at times obstructing the hallways, making you wonder whether they brought themselves out there, or if any of the healthcare workers simply left them there. I was here to visit my eldest brother, who recently is on the mend from a serious and rare necrotic infection. He was sent here from a UCSD hospital, who did not seem to offer him much of a choice at all. While he is lucky to be young enough to put up with a relatively shitty recovery and assistance, being soaked in urine for two hours and not given clean linens and clothing with "meal time" as an excuse for obvious negligence and healthcare abuse for someone who already has a hard time fending for himself is not grounds for recovery. The situation as it is is already hostile to neurodivergent patients, as my brother is one, too. The only time he got faster care was because we had an able-bodied person with us at the time. If this and any other healthcare facilities like this one were your choice, and you were already getting better healthcare where you are, fight for your right to stay, even if it may cost money later on, because this is not worth saving money over. The only positives that exist are the facility is air conditioned and the staff appears to be nice. The food is reported to be mediocre.