I would like to extend my sincere appreciation and special recognition to Ms. Christina Weng for…read moreher outstanding customer service at the AT&T store in San Leandro. Last Sunday, my wife lost her phone. We received the replacement device yesterday, and I immediately contacted AT&T customer service at 800-331-0500 to transfer her phone number (ending in 6262) to the new device. Unfortunately, the representative mistakenly transferred my number (ending in 9805) instead. This error occurred while I was en route to a colleague's 30-year retirement celebration, leaving me without service. After returning home to connect to Wi-Fi and speaking with customer service a second time, the representative confirmed the mistake and recommended that I visit a local AT&T store for assistance. I called the San Leandro store around 7:00 PM to inquire about wait times and was advised that no appointment was necessary. Upon arrival, Ms. Christina Weng assisted me immediately. She demonstrated exceptional knowledge, professionalism, and efficiency, resolving the issue and restoring service to both phones in less than 20 minutes. Her outstanding support completely turned around a very frustrating experience. Ms. Weng truly deserves high recognition--potentially a raise--for her excellent performance. I would give her the highest possible rating. For other customers, I recommend calling the store ahead of time or scheduling an appointment before visiting.

I went for a PIN number change for my personal internet account at this location because I was told…read moreby an AT&T customer service over the phone that I needed to change it in person. The guy that was helping me was Ramon, he told me that he would be able to help, then asked for my phone number however, the account on my cell phone is not under my name. He said that he would not be able to help me. I told him the internet is under my name that it has nothing to do with the cellular account and he said he can't help me because my cellular is not the same name as my internet. I told him many times that has nothing to do with the internet which he replied, "Do you know how many years I've been working here". I left before he could say anything else. Now you are telling me that he was going to be able to give my personal PIN number to someone else whose name is NOT in the account, but he can't give the number to me? That is really a BIG CONCERN for the security of my account! Also I want to add that the security guy there was really nice and polite.

The new Cricket store in DT San Leandro, next to the Fremont Bank is AWESOME!! The customer…read moreservice is TOP NOTCH!! The Store Manager, Sean, is freaking AMAZING!! His customer service is the best I've experienced in retail. He went out of his way to explain EVERYTHING in detail and showed me all of the different devices and plans. He is very honest and doesn't try to add stuff to the sale. The store is very clean and organized. The parking is a bit troublesome, but you can park in front of the bank or on the side and not worry about parking time limits. I recommend this store to anyone that wants Cricket service!! They know what they are doing there! Ask for Mr. Sean, he will definitely go out of his way to take care of your needs!

I went here to purchase an iPhone 16e for $89.99 plus 3 months of $60/month service. The girl…read moreworked there didn't put in the promotion for me and my phone got suspended after 1 month of service. I called Cricket customer service and they were able to identify the issue but refused to fix it. So, basically, I lost 2 months of $60 service. Be careful when you come here to open your phone service and make sure you read the receipt for what you are paying for before paying with your credit card. Don't make the same mistake I did.

I went into the Verizon store today on Hesperian Excellent customer service he was so nice and…read morePatient even did not charge me the Activation Fee I was setting up my new IPhone 17 Promax Dremaine and the Manager not sure of the Manager Name he was Great setting up my Phone Appreciate all his help please let the store know my IPhone is working well

rude male employee walked away when I asked him to help transfer my old number to my new phone…read more The female manager tried to help but told me I needed some special PIN to do so. I told her I spent an hour on the phone with their support, and they told me to come into a store - no mention of a transfer PIN. Truly incompetent tech support -stay away!

Wow, best visit ever…read more. Nini was her name, she had so much patience, so many tricks to help because my screen protector was cracked which she changed out for me on the spot. After all was done, I left feeling a lot better, problems solved and probably left feeling better then I would have imagineD

Best internet anywhere nice and smooth fast great company great cheap phones for MetroPCSread more

Sean was excellent! He helped lower my bill as well as get a better quality upgrade! He's extremely…read moreknowledgeable and professional! The best customer service that I've received at tmobile in the last 10 years that I've been a consumer ! Thank you Sean for your outstanding customer service!

Yet again t Mobil screwed over a long time customer , the insurance us a joke they give you broken…read morephones to replace yours if it needs replaced! I've yet to ever recieve a phone without something being wrong with it this last time I got one with a bad battery and I still had my old one because they could not put the data over for some reason and said I had to go to apple, I did not have time , so they had one ordered for me to pick up at the store I went there they said it would take too long so I told then I'd be back the next day and not to send it back , I returned the next day and guess what they had sent it back , my phone dropped at thier store and broke , I did not know till I got home because it was the back of the phone which now is in the front too because they. Said they would charge me 200 dollars to fix the broken phone before I could get another peaced together used one , what the f@&k is insurance for ? This place caused me to loose my job after extorting 800 dollars out of me because I still had the old phone which I returned and lost all my info they say I still owe them for fuc@ ing me over? Great customer service ! Not don't waste money on insurance but a used phone don't waste cash it don't grow on trees and I don't want an android again! I need my phone for work and it's broken and does not take photos which I need it to do anyone have an older one they want to sell possibly? I'm going to file a suit because there is a lot more to my history with this company ! If you use your phone for business try elsewhere somewhere that has customer service without assurance as thier only insurance provider !

DON'T GET CHEATED!…read more I went here to get my husband's phone re-activated and this fat arab dealer punched some numbers into his phone calculator and came out with a random amount. He asked me if I was paying with a debit card and asked me to slide my card to get charged. I knew something was fishy so I went back to my car and dialed the METROPCS customer service number and was charged $20 less. If you have money to throw away and want to be taken for a fool, come here!

Really good customer service and respectful The mike there…read moreis an expert and give great prices for his accessories Worth visiting

Brandon was amazing! We upgraded our iPhones today and Brandon was so kind and patient! He…read moreexplained everything! Everyone in the store was very professional and helpful! Too bad this store is rated so low. Does not match our experience at all! We have gone there before for assistance and never had an issue. We highly recommend this store!

A friendly greeting would have been a good start. The store was completely empty. I felt like "take…read moreit or leave it" after asking questions about phones. I've been a Verizon customer for over 10 years, I've had this phone for 5 years and they still want to charge me an additional 40 dollar upgrade charge? Crystal was the person, I started out with. I have been here observing while waiting on a ride. I would not say she's mean but she seems unpleasant and disengaged. I called Verizon & asked for the transfer authorisation to move my number, i was ready to switch to ATT. Then I received a text message with a discount offer. I switched to Luis as i explained, Crystal was not a match for the expectations i have for customer service. Luis spent over 90 minutes with me HELPING with top notch sincerity, patience, kindness thus I remained a loyal customer.

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!