I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

With my iPhone 14 Pro Max suddenly losing its ability to charge through the charge port, I…read moreimmediately went into a frenzy, figuring out the right place to take it. Knowing how insanely expensive the Apple Store tends to be as well their ridiculous wait times to get an appointment, I needed to act fast for a very quick fix. Cellular City Phone Repair was referred to me by my father who has always had great experiences with the owner, James. Now having conducted business with him, what I can say is that James is a gentleman who provides very fair prices, great service, and super helpful tips. I called in the schedule an appointment early in the morning and he encouraged me to come in, so he could inspect my phone to get a better understanding of what my problems were. He saw me immediately, and gave me a turnaround time of about four hours. Given this wasn't scheduled in advance, and when I returned to the store he was just finishing up, I couldn't have been more pleased to have my phone functioning normal again. After receiving payment, he mentioned that I should call back if any issues occurred after the service. From his friendly and respectful demeanor, as well as great reputation, not just with my father, but also from multiple comments listed on Yelp and other review platforms, I believe his word to be true and well definitely return if I ever need any other service for my smart phone. I highly recommend Cellular City Phone Repair and encourage anyone in San Leandro or in the accompanying East Bay to go here if/when in need of a phone repair. I rate this business a well deserved 5/5.

I would like to extend my sincere appreciation and special recognition to Ms. Christina Weng for…read moreher outstanding customer service at the AT&T store in San Leandro. Last Sunday, my wife lost her phone. We received the replacement device yesterday, and I immediately contacted AT&T customer service at 800-331-0500 to transfer her phone number (ending in 6262) to the new device. Unfortunately, the representative mistakenly transferred my number (ending in 9805) instead. This error occurred while I was en route to a colleague's 30-year retirement celebration, leaving me without service. After returning home to connect to Wi-Fi and speaking with customer service a second time, the representative confirmed the mistake and recommended that I visit a local AT&T store for assistance. I called the San Leandro store around 7:00 PM to inquire about wait times and was advised that no appointment was necessary. Upon arrival, Ms. Christina Weng assisted me immediately. She demonstrated exceptional knowledge, professionalism, and efficiency, resolving the issue and restoring service to both phones in less than 20 minutes. Her outstanding support completely turned around a very frustrating experience. Ms. Weng truly deserves high recognition--potentially a raise--for her excellent performance. I would give her the highest possible rating. For other customers, I recommend calling the store ahead of time or scheduling an appointment before visiting.

Terrible service, rude and incompetent staff. 2 + hours wait times. It absolutely ridiculous to…read moremake a customer wait endless hours just to pick a a device that was fully paid for and processed online. Deplorable establishment and company. But this is the state of everything. Companies making incredible profits and offering 0 customer service. The word no longer exists.

Jacob is an amazing and super helpful salesperson. Very…read morefriendly and he's perfect for these job. Got my phone all set up and ready to us. Thank you buddy.

I had such an AMAZING experience working with Jacob. We had a challenging time with getting the…read moreapproval from Progressive so I left and returned at least three times. However, Jacob remained professional and highly entertaining. I was able to leave with a new Apple 16 max pro, color white AND a karaoke speaker because I was his BEST customer of the day. I highly recommend this store and Jacob as a salesperson.

Comcast has been my mobile service for several years after they convinced me to switch to them for…read morepotential saving$, combining it with my internet service. The lst year saw some negligible savings. After that. It became a game every year with Comcast jacking up rates until I signed a new contract that was slightly higher than my old rate. After my son left my family plan, I decided to port/transfer my iPhone to another son's Verizon account. Informed it was easy peasy to do. Went to the Union City flagship store, let them do what was necessary. Was assured it was done. Went home. iPhone didn't work with a simulated e-sim card or something similar. Had to go to Comcast for whatever reason. Got signed off. Went across the plaza to this Verizon affiliated store operated by Victra. James K. was the sole associate on duty. He quickly did a "set up & go service" & gave me an interim SIM card. Pd 51.07. Son later noted it might have been free at a flagship store. Noted mobile phone stores are set up in pairs in plazas for a reason. James told me this store is usually appointment only as there are few patrons. Satisfied with service. Disappointed with Verizon that their website wasn't transparent enough to post all possible scenarios. 4.5 stars for Victra. Would do business again with them.

I went into the Verizon Victoria store to add three additional lines to my family plan, and the…read moreentire experience has been nothing short of a nightmare. What should have been a simple process turned into over 12 hours of waiting while they struggled to port over the numbers for the three new lines. There were issues porting one of the numbers, and the staff told me they needed to open a temporary extra line to complete the port. I was repeatedly assured that this extra line would not appear on my bill and that I would not be charged for it. When my next bill arrived, I found charges for that extra line anyway--contrary to everything they told me. I escalated the issue to the store manager, Dion Ball, who apologized and told me it was a mistake. He assured me I would receive a credit--including a total of $480 for the time I spent trying to resolve their errors. He promised it would appear on my next bill. The next bill came, and no credit appeared. When I contacted Dion again, he told me the credit would take 1-2 billing cycles. I gave them the benefit of the doubt and waited three full cycles, and still nothing. Now, Dion has completely stopped responding to me. After being a loyal Verizon customer for over four years, I am absolutely disgusted by the lack of professionalism at this store. In my experience, they made promises they did not keep, and when it came time to follow through, they simply ghosted me. It feels like they expected me to just give up and let it go. I believe this situation was handled irresponsibly and improperly, and I will be filing a complaint with the FCC. I strongly urge everyone else to think twice before coming to this location.

Best internet anywhere nice and smooth fast great company great cheap phones for MetroPCSread more

Never had a problem with coming here. They always get me straight for whatever I need. The only…read moredownside can be is getting screen protectors they are always low or out of them. However the staff are friendly and knowledgeable and the place is clean and well kept. Very well organized

Came in today to upgrade my daughter's phone. Mobile Expert Sean helped us. He did an amazing job!…read moreHe was funny and very helpful. Helped us find great deals and we walked out very happy!

Thoupisey Chhorn at Marina T-mobile took the extra time to update my I-phone and ensured my new…read moreinternet modem would properly run at my new home. Thoupisey Chhorn or nickname Pisey demonstated excellent communication skills while providing my husband and I excellent service. She was so calm and patient when we forgot our password. I would stay with T-Mobile if all their employees possessed these rare qualities.

DON'T GET CHEATED!…read more I went here to get my husband's phone re-activated and this fat arab dealer punched some numbers into his phone calculator and came out with a random amount. He asked me if I was paying with a debit card and asked me to slide my card to get charged. I knew something was fishy so I went back to my car and dialed the METROPCS customer service number and was charged $20 less. If you have money to throw away and want to be taken for a fool, come here!

Really good customer service and respectful The mike there…read moreis an expert and give great prices for his accessories Worth visiting

A shout out to David & Claudia...also Carlos!!! David spent…read morea good three hours with us updating new iPhone 13's. Very professional and poised under pressure especially when my phone would not activate!!! It's the only Verizon store to go to!!! They closed the Verizon store at the Alameda Landing! Thank you again David for being so kind to us!!! Wendy&Mario

Came in on Memorial Day to have my iPhone looked at because it was stuck in SOS mode. We were…read moregreeted by Brandon once we walked in. He asked how he can help, told him what was going on. He did a couple of things and replace the SIM chip and the phone started working again. In and out in less than 20mins. Brandon knew exactly what to do. He was polite and very helpful.

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!

We went to top notch yesterday (had my sidekick with me) to look into the mobile wifi. We were…read moregreeted by the staff right when we walked in. They were able to answer my questions. They also told me about the credit union discount which I would never known about, and filled out the rebate form.

I made the switch to Sprint back in November. I decided to sign up with Top Notch Mobile (Sprint…read morestore) and was very pleased with their service. The transaction was smooth and fast. I am also now glad to have made the switch to Sprint, partly in thanks to my excellent service at Top Notch Mobile.