All good , we even bought a new laptop but the eager sales guy did not fix my picture - in -…read morepicture problem Also told me to ask my "grandkids " for further help on [secondary ] issues . I guess he was as remarking how kids know as much as adults in iPhone / pc world Thanks

I needed to replace my phone. Alyssa, Alejandro, Adrian, Michael and Maria were very efficient,…read moreknowledgeable and professional. Adrian went above and beyond setting up my new phone. I am especially thankful for Francisco, the store manager, and Armando, who were both very knowledgeable, caring, efficient and professional. Thank you to the entire team!

After waiting 45 minutes for a salesperson at the AT&T store in Laguna Niguel we drove to this…read morestore and were served immediately. The salesperson was very friendly, helpful and went out of his way to obtain precisely the Apple Watch we were seeking. He saw to it that the watch worked well, and the entire transaction took less than thirty minutes. Each time we've been here, we've gotten good, quick service. This is not the case with other nearby AT&T stores.

There is the rudest people that work there. They always try to either over sell their things and…read morepush stuff on you. They lie and say that things are what you want and then when you get your bill it's different. Then they pawn you off and not help you. I went in there to upgrade my daughter's phone The Asian guy that was working. Today was very rude and basically refused to help us telling me to go into Apple to buy the phone and they can add it to the account so I called Apple and then Apple couldn't pull anything up with the numbers. It was a big old nightmare when the guy there could've helped me it's really disappointing.

This was one of the best experiences I've had when dealing with the hassle of breaking a phone! The…read moreentire staff was extremely friendly and knowledgeable. Provided stellar service for a complicated transaction! Michael handled everything so well and so professionally and is an elite multi tasker as he made sure not only my sister replaced her iPhone (that was unfortunately run over by a car) but switched her onto my plan with T Mobile effortlessly while making sure she got a great deal on a brand new phone! While ALSO upgrading my phone and taking extremely good care of us. He went above and beyond for what I would think is definitely a problematic task! Thank you so much Michael! We walked out with a better plan and 2 new phones! You guys made us very happy!

Michelle was acknowledged and very professional. I'm not very tech savvy but she made sure to get…read moreme anything I needed it . My experience was exceptional Thank you Michelle and Jason

Great location. The guy was super friendly, helpful, and hooked it up. Will definitely be back and…read morehighly recommend.

I recently switched my provider and Jesse P helped me make the switch to Verizon. He was excellent…read moreand gave me great advice for my son who will be needing a phone soon. I will bring my son to Jesse P when he needs a phone. Thank you Jesse P!

Tyler at the Verizon store in Laguna Niguel was awesome! I originally came in with my sister for…read moreher account, but when he found out my parents and I were with T-Mobile, he offered to put together a quote to see what it would cost to join her plan. The price difference was surprisingly small, and Tyler took the time to put together a clear, detailed breakdown on paper so we knew exactly what to expect. He was completely honest and upfront throughout the whole process with zero pressure. When I initially declined device protection, he walked through why it made sense for us rather than just trying to add an extra fee. He ended up getting us set up with new phones, adding our iPads, getting us free watches, and even saving us money on our streaming services. Tyler made the entire switch easy and stress free--definitely the best phone store experience I've had. Highly recommend seeing him!

Britney at AT&T store was sure-helpful. She explained the data overage charges and recommended the…read moreplan that made the most sense. I mentioned her help to Hector. Professional, friendly and knowledgeable, Britney is a credit to AT&T.

Hector Garcia (Manager) helped me and friend out sort out many issues with his Samsung phone…read more(configuration issues) and was extremely patient. I wanted to write this review, since his superior Customer Support will keep us coming back and recommend him to ATT as a phone provider. Thank you Hector and hope this gets to your Sr. Mgmt and recognizes you as well.

Excellent service and repair. They had decent pricing too! I've gone back to them now for multiple…read moreprojects and all have gone well.

Quick computer fix turnaround and saved our documents and photos…read more Very knowledgeable.

Christopher was fantastic in helping me with sim card on my new phone as I couldn't call out …read more Super professional .

Literally the worst store I've ever worked with. Not only did they lie about services, setup…read morecosts, phone upgrade policies, accessory pricing, but also told me to bring in a phone to do an upgrade. I go in before close, and they refuse to help and even use their hands to hold the unlocked door closed so I couldn't get in. Pre closing time.... They had "already closed their till". It was a phone drop off... just hand them a phone they need to ship in for an exchange. Yelling at me through an unlocked closed door. Nothing quite like this... Nice to see they are already 2.5 stars here. Maybe they helped someone.

The technicians are very knowledgeable and professional. I was very pleased with the experience and…read morethe work that they did, so much so that I came back for something else that needed work. As usual, they were very friendly and did an excellent job. The wait time was not long either. The first time, I didn't even have to leave my phone there. It was done in just a few minutes. I will bring my tech business there from now on. It's nice to find a place that does such good work at reasonable prices done by such friendly staff.

Awesome job! Thank you Mobile iCare Team! Anthony was out same day and helped get my 2 iPhones…read moreback up and running. They use quality parts and screens so it's 100 or so a phone screen but great quality. Impressive service and communication from set up to payment to the finished screens. Thank you! Highly recommended.

Last hour, I visited this repair center - carrying my nearly-drained iPhone owing to my iPhone…read morecharging port no longer allowing connection with the charging cable. I was under the assumption that the charging port was broken, and was fully expecting to pay $50 or so for a replacement. However, the technician who assisted me quickly identified the culprit as debris stuck inside, skillfully cleared it out in less than 2 minutes, and handed me back my phone. When I prepared to pay for the repair, she gave me the most unexpected and shockingly refreshing news that there was NO CHARGE! Given the outstanding display of ethical business practice, I would definitely return here for any future repairs involving my mobile devices or laptop, and strongly recommend this business to others in the community as well.

A couple of months ago, I brought in an older MacBook that wouldn't turn on. The employee was…read morefriendly and upfront that the computer was very old and likely not worth repairing unless I needed the data. I appreciated the honesty and asked him to take a look anyway since it still serves a purpose for my 5-year-old. After testing it, he determined it was the charger and sold me one for $40. While I was there, I also asked if he could reattach the "V" key on the keyboard. He took a quick look and told me it was broken, but offered to replace it for something like a $20 charge, which I declined. Later, the spacebar snapped off, so I finally looked into fixing the keyboard myself. After a 5-minute YouTube search, I was able to reattach the spacebar and snap the "V" key right back into place. It wasn't broken at all. But here's my issue: my guard wasn't up because I assumed I could trust the advice I was getting. Looking back, the charger he sold me consistently goes for around $20 online in very good condition, and the one I got was pretty beat up. As for the keyboard, either he was trying to upsell me on a repair I didn't need, or he didn't know how to fix something that took me less than 5 minutes to figure out myself. In hindsight, I don't feel like the advice or pricing was very trustworthy. No real harm done, but I'm writing this review as a heads up to others. Double check prices and maybe get a second opinion on any repairs that are recommended. Hope this helps someone. +++UPDATE, Hi Ray, Fair enough. I don't know enough about computer repair to say whether your assessment was correct or not. Based on the videos I found while reattaching the key, all the pieces appeared to be intact. I was able to snap it back into place in a few minutes, and as of now it feels and functions just like the other keys. Time will tell!? If it turns out the key was damaged in the way you described, then I'll gladly stand corrected. As for the charger, I think your point about retail pricing versus online pricing is fair. In hindsight, I probably should have done a little research before purchasing it. That said, after seeing what these chargers typically sell for and considering the condition of the one I received, $40 still felt high to me.