Best hardware store in the area. All the employees are always so eager to help and you're always greeted with nice welcome's on the way in. Tina is the best, always so nice and great attitude so always hope she'll be your cashier. Ace is usually pretty well stocked so don't worry about heading over to Home Depot. Will always see this store as my favorite. read more

Always the BEST customer service. I purchased an acrylic sheet at Lowe's after confirming that they will custom cut to size at no cost. Not only did they refuse to cut to size at first, when asked why they said they would, they finally said "fine." They cut the most uneven and unusable edges then said the cutter was set up improperly in the store so it wouldn't cut a straight line???? After making them replace it, I brought it to ACE to see if there was anything that could be done. Danny took the sheet to the back and was able to cut the cleanest, straightest edges that fits EXACTLY over my desktop!! It's PERFECT! Danny was so helpful and Jacob had wonderful customer service. I know it wasn't a service they normally offer, but they made sure to go out of their way to help me. They refused to let me pay for the service so I made sure to buy a new houseplant since their houseplants are my favorite of all time. Love this place, service and products are second to none. read more

Went in for a knife sharpening and zero customer service skills. No one but two people know how too sharpen knifes NOT EVEN the assistant Store Manager. This store has gone down hill since Tom left. In knowledge and service. If you want things done avoid going to this ace hardware. read more

Took advantage of Traeger's 4th of July sale. Saved 20% on Traeger accessories. Staff was very friendly and always asking if I need assistance. You can spend all day here. So many new gadgets to look at. LED light's, tools, etc.... I love this place. read more

Michael Spence, aka Spence, at Crown Ace Hardware in Anaheim Hills is an incredible asset! I had no idea how to change an entire toilet assembly (including removing the tank!) Your knowledge, patience and most of all encouragement was exactly what I needed to complete this task! You are awesome! Thank you, Linda Harestad read more

Very helpful, friendly, and accessible staff. I prefer this store over Home Depot. You can in and out of this store fast.

I wish I purchased my Smart Kwikkey set from here, it is half the price of Home Depot. People working here are so much friendlier and more helpful than HD. This will be my first stop for ANY home improvement needs. read more

Great little local hardware store. I go there if I need a quick couple of items instead of Home Depot. Great place to get duplicate keys made, pick up some tools, paint, cleaning products, etc. I noticed they have a new paint section, it look pretty impressive. read more

I really love having a hardware store like Ace in my neighborhood, I went in the other night looking for a drill adapter. After looking for about 10 min there was no such bit, I was feeling a little frustrated and ready to go home. That's when Jessie offers to let me borrow a drill she had in her car. Jessie totally saved me and how nice of her to even offer her drill to me. She went above and beyond for sure, I'm very grateful of her generosity and will continue to go to Ace because of stuff like this. read more

I was a customer at a restaurant in the same parking lot as this ace this morning and found myself with a flat tire and lack of knowledge on how to put the spare on my truck. Mike and Spencer came outside and spent the time helping me. That kind of service to someone who wasn't even a customer is unheard of and I'm so grateful to both of them for the help. Before they came outside another worker offered to let me use her AAA card. I've never seen such selfless offerings of help to another person from a business before and all three of them made my day and saved me a ton of money from having to call a tow truck! Thank you Mike, Spencer and the third lady (I didn't catch her name) for all the help! If this is how they treat someone who isn't even a customer, I can't imagine how stellar their actual customer service must be! Thank you again! read more

This is my go-to store for practically anything for the house....SO much better than travelling the monster store that is HD and finding no one to help you.... The employees here are always so friendly and very helpful. And they have everything I would need (as a matter of fact, they had something that the "other store" DIDN'T have!) Keep up the good work! read more

I came in tonight at 8:05pm - because I mowed over a sprinkler head and was desperate to fix it. The staff there, supervised by Gerry were FANTASTIC. They took care of me, didn't complain or act rude because I snuck in after closing or anything. They helped me pick all the necessary tools, showed me how to adjust the sprinkler head and hooked me up with a wee whacker so that I didn't mow over another sprinkler. All in 10 min!! I love this store and it will be our family go-to from now on. read more

A well arranged store where everyone is friendly and helpful. One of the cashier ladies had a really fun (good) sassy attitude too. I bought some Christmas gifts here on Christmas eve. You wouldn't think they have Christmas gifts at a hardware store, but indeed they did. The aisles here are big and everything is clean and well arranged. read more

Ace is near my place always a helpful and convenient small store that has most of what I need the staff here is great but the place is slightly overpriced. read more

Being a super clueless person to hardware stuff, I came here looking for cement glue. Not knowing exactly what it was I actually needed, I googled "cement glue" and asked Jessie if she had it. Not only did the store carry cement glue but had most of the images that came up on my google search. From there, she asked me what it was that I was looking to do with it. After I told her what my scenerio was she helped me find the best one and I was out in minutes without feeling like an idiot. Super thankful for Jessie and her amazing customer service! read more

The staff is extremely helpful & friendly. I like this place because it's location is way more convenient than Home Depot. Plus it's easier to run in and out because it's not so huge, especially since I usually only come here for small stuff like epoxy glue. read more

I like going to this ACE Hardware store they do have a lot more than the ACE in Diamond Bar, and the store is better organized, and the staff is very friendly, but sometimes it's hard to find a parking spot because there is a lot of other businesses in the area also. I went there this past weekend and they do have alot to choose from, from vacuum cleaners, household cleaners, and kitchen items , BBQ's outside patio furniture just to name a few items. read more

Excellent service and knowledge of parts you need for your home! I stopped by looking for a ventilation fan and Danny was quick to assist. He even replaced the corroded motor for me. Everyone at the store was friendly and kind. You don't get that kind of service from Home Depot! Highly recommend for your home repair needs. read more

I've come back here about six times over the last couple weeks for an ongoing project. Each employee has been caring and helpful (especially Heather!), and they always go above and beyond to recommend other products that might be helpful. I would've given five stars, but I've noticed their prices are a tad bit higher than Home Depot and OSH (at least for the things I've been purchasing - I can't speak much as far as overall stuff). Anyway, I'd check it out if you're looking for a slightly smaller, friendlier kinda place! read more

Just had a wonderful experience at Crown Ace Hardware in Anaheim Hills. Rita was so helpful and helped me find everything I was looking for! Visit Ace Hardware in Anaheim Hills for all of your hardware and gardening needs!! read more

Fantastic customer service by both Ian and Jessie! Jessie helped me color match my paint samples and was incredibly knowledgable and friendly! Ian was fast and efficient read more

I wanted a particular item. Rita was relentless in locating it and getting it into my hands. She was extremely helpful.

Over priced. I only go here when I'm pressed for time because it's closer than HD. But they always jack you around for your REWARDS info at the register. It gets old fast. Just give me my change. read more

Love to go to the nursery, staff are friendly and knowledgeable, plants are healthy and timely. The collections are huge, you can find almost all the plants you would need for the garden, orchard, indoor/outdoor planting and more. Most importantly, the products are healthy, they grow well when you replant them in your garden. Prices are reasonable too. Either you're just about to start your gardening experience or you're a pro, if you haven't gone to this nursery, it's worth to make a visit. BTW, bring your pet dog with you, they will love the place and get treats!!! read more

I came to this establishment to get keys made. All copies didn't work. Took the guy forever to make faulty keys. Never going here again.

Jessie is amazing, she helped me in my time of need!! My Harley pipe came off and she did what ever it took to get me back on the road. Anaheim ace is where it's at!!!! read more

The story begins with me looking for a product that I couldn't find at any other store. Ace did a special order for me and had in at the store in just a couple of days. Then the product needed some special handling which they normally don't do (I guess because not many DIYers buy this stuff), so the staff got together and figured out a way to get it done for me. They really put forth some effort. You just can't ask for more than that. read more

Went in Ace yesterday around noon to get a key made. Went to the key counter and there was an employee behind the counter with his back turned to me. I said hellp. He turned around and gave a weak "hi" and turned back around. He was putting keys onto hooks and just kept doing what he was doing. I stood there for a few minutes just to see how long it would take to get waited on. i finally just left. i guess customers are not that important to this business read more

been coming here since 1995 this store last 2- 3 years is so different sales employees are not friendly at all ask a question and they are afraid to move, they point and tell you it's over there I am very disappointed, theres one young girl on a ladder stocking the other sales people had her doing everything, it's not right the one watering ask her if she can carry my propane can to the car and she was not happy , I'm a senior I'm not happy with ACE ; read more

Always helpful! This is the store for us ladies who like the small town feel of great country service. Had keys made, found the bug killer I needed on sale! Love my Ace! read more

Mom and Dad recommended we try this Ace Hardware as we were on a hunt for a specific Christmas wreath I bought at the Fullerton location the day before for 25% off. At this location the same item was 50% off. We bought the floor sample which we normally don't do. Everyone was extremely helpful. They had to climb up on a ladder and get it down. I was happy they had the original box because it had the extra lights inside. We found two lighted trees to match the wreath also 50% off. Bought those. Then one employee helped us locate a specific laser light we have never heard of before but saw on someone's house. She knew exactly what I was describing with the picture I showed her. They were sold out here. So off to the Huntington Beach location we go to buy the last two to be found. Thank you because we got everything we wanted and more. read more

I was looking for a Weber Propane BBQ, the model of which was only handled by Ace Hardware stores. The BBQ had to be ordered and was available when promised. I had it delivered unassembled in a very large box at no charge. The store manager (Tom) no less delivered the 200lb box to my residence. After assembling the unit, I detected a gas leak and contacted the store (again Tom) for help. He came out within an hour with a new propane tank and the problem was solved. He also provided me with instructions re proper utilization of the unit. We have had our first BBQ using the new unit and am very pleased. Kudos to this store and their very hands on store manager. read more

The Anaheim Hills Crown Ace Hardware is my favorite hardware and home supply store and has been my go-to for over 15 years. I am not highly knowledgeable in this area and often need to ask for assistance with me selection and purchase. The staff has ALWAYS been receptive to my inquiries and helpful in finding the best product, along with providing easy-to-understand how-to suggestions. Consistent success with each project! read more

Rita rocks, The store was out of Treager "pecan" wood pellets and Rita got on the phone and found the pellets in their Costa Mesa store and got them to me the next day. That what you call old time customer service. read more

We've been doing alot of home improvment projects and Ace Hardware on Santa Ana Canyon Road has been very helpful. They are always willing to help, know what they are talking about and have a great selection. read more

Saturday I picked up my screen door & called Tom saying it wouldn't fit, he sent a couple of his employees out to help. Turns out I picked up the wrong door! they all look alike! After returning the oversized door Tom returned with the correct door. That was above & beyond what is expected,sorry & thank you! I'll be back read more

A big Woohoo to cashier, Margarita! I dashed in to see if they had a small, folding scissors...inexpensive for snipping threads. Clearly a long shot and not the right store for sewing supplies. She thought for a second, looked around and produced exactly what I was looking for. Awesome! I will always check out Crown Ace Hardware first on my errands and say Hey to Margarita. Thanks. read more

Great experiance shopping. Jaime and Rita were so helpful and knowledgable. No more Depots for me.

Place was busy. I found a guy in the back working on screens. I asked him a question about what I needed for my toilet and he was very knowledgeable and helpful. He was a bigger guy with a beard look for him. read more

I don't know what it is with Crown Ace Hardware and the people they hire ... Geeez! I just walked in to the Anaheim Hills location to buy a certain drain cleaner... I walked down the main aisle ( I looked to be the only customer in the store at that time) and finally saw an Ace employee stocking a shelf at the back of the store... The greeting I received when she looked over was "yes? Are you looking for something? This was said with a sour expression and a look of you are interrupting my shelf stocking duties! I showed her the picture of the item I was looking for and she took me to where it was and pointed. I said " is there anything I need to know about it"? ( this is s very powerful acid drain cleaner). She responded with " read the directions". Ok .... Go back to your shelf stocking duties! Next time I'll go to Home Depot where it's just the opposite when you walk in and 10 people with smiles ask you if you need help! No matter what others may say, Home Depot certainly trains their front end employees in basic Customer service! read more