Crown Lexus

(1.4k reviews)

Jack was incredibly patient, kind, and helpful from start to finish. We gave him our want list and…read morehe found the exact truck we were looking for. Rodney (the Sales Manager) also stepped in and made everything smooth by clearly explaining our financing options. Within a short time, we were in our new truck and on the way home. We went to two other dealerships first, and no one came close to this level of customer service. If you're in the market for a new vehicle, go see Jack and Rodney!

Lack of customer service. I was informed by Karina service…read moreadvisor that they will work on my car for 6 to 7 days due to the electrical issues so they gave me a rental which the contract covers for 5 days so I came to drop off the rental on the 5th day but I was surprised that they are charging me for 2 days since my car was ready on the 3rd day. I talked to a service manager Tawnee today and I explained to her that I went base on the dealer advice when I dropped my car. She said unfortunately she can cover 3 days. I was not agreed with it since I was informed by the service advisor that they will work on my Jeep for 6 days. I won't recommend this place at all. The rental car was filthy as well and even the car was covered for 5 days they charged me $150 for it still.

Crown Toyota

CAL FREAKING CONNER if you are going to buy a car this is the guy you need to go through, not a…read moresingle doubt in my mind. This was the easiest and by far the best car buying experience I have ever had. Cal is a personality and will make you feel at ease while purchasing a vehicle, and he will do what he can to get you everything you want. Through out the entire experience I NEVER ONCE felt as if I was being manipulated into something I did not need. Cal made myself and even my girlfriend feel comfortable when I was not at the desk with them. Seriously make sure you book your appointment with Cal or else you'll regret it! TLDR; CAL CONNER is the best salesman there!!

Pros: They did fix…read moreone issue under diagnosis. The labor rate there is around $220. Cons: I had to wait quite a while (over 30 minutes) just to drop off the vehicle. The porter took the paperwork off the car and didn't notify anyone, so I was left waiting while the staff didn't even know if I was picking up or dropping off. The other vibration issue I brought it in for was not fixed, despite the car being there for about 4-5 days. I later took it to an independent shop, and they were puzzled as well and it took them 2 days to diagnose and fix it.. When they brought up the rotors over the phone, I knew it was BS. The pads do need to be changed, but I will be doing that myself. It was very bold of the tech to recommend a coolant flush and spark plugs when I had already provided a hard copy of the vehicle's maintenance history. Furthermore, they didn't actually check the brake fluid; it was still good when tested with a test strip recommended by The Car Care Nut. The rotors are clearly 28mm in the photo. I replaced them around 220k miles, and the vehicle now has over 300k miles. The tech claimed the rotors were at 21mm. I suspect they just looked up the vehicle's minimum specs and wrote down 1mm below it. This is the V6 model, which uses the larger 295mm rotors, not the 275mm rotors found on the 4-cylinder. ------------------------ I took out the tech number since this is culture of the dealership to sell sell sell rather than 1 tech. With the flat rate system they are pressured to sell sell, and can't take time to figure out the issue. This car has been mostly service by Claremont Toyota for big issue guess I'll go back as they are futher to drive for me. I personally would not go here or recommend friends and family for maintaince or parts, vehicle no more. I used to buy parts online then pick up at this dealership.

Ontario Hyundai

(1.2k reviews)

Mr. Edwin has been a great help during buying the process. And help us step by step. And answer all…read morequestions we have. We will recommend friends to him.

This is my third visit to Ontario Hyundai's Service Department. I have been greeted warmly by the…read morestaff. They are always ready to listen and respond. The quotes on how long service would take have been accurate and the service has been fast. The team calls me with updates to let me know how things are going and again the tone is always friendly, helpful, and professional. This is not my closest dealership. However, because the service is great, I will keep coming back. It's worth the extra drive to get fast, professional, and honest service.

Penske Honda Ontario

(1.6k reviews)

Last night, I spoke with Ethan K. from Internet Sales to get a quote on a 2026 Civic. He provided…read moreall the information I needed. This afternoon, I drove off with my new vehicle. I have purchased multiple vehicles before, and this has by far been one of the best experiences ever! Ethan, his manager, and the financing agent were all professional, and the best part was that there were no hidden fees or attempts to add extra items to the contract. We've had experiences with other dealerships trying to add charges at the time of signing, so this was truly refreshing. We will definitely come back to Ethan and Penske when it comes time to purchase another vehicle! We were in and out within 2 hours, speedy process. Thank you for the making our experience amazing!

The worst car buying experience I've ever had. I walked in with an AAA offer and somehow walked out…read moreoverpaying because I chose the wrong dealership. I discovered the window sticker to my car was in the glove compartment when I got home. The MSRP on the sticker was $4,516 lower than the price Abdul offered. I have photos of both. I negotiated the price down but still paid more than my other dealer's offer. I did NOT get copies of all the documents I signed. The copies were given to me on a thumb drive and it is missing the details of the dealer added-ons and missing at least one document I remember signing (addendum) with Jimmy. I reached out to Kris, the GM and was told there were dealer add-ons. I asked for details of these add-ons and a copy of the addendum but have not received the documents it or a reply to my request in four days.

Ontario Volkswagen

4.0

(631 reviews)

I had a great experience purchasing my new car from Ontario Volkswagen. Even though I live in…read moreOrange County, they earned my business because they gave me a genuinely great deal and treated me well throughout the entire process. Everyone I dealt with: sales, parts, and service was friendly, professional, and easy to work with. They were accommodating with the purchasing process, accessory requests, installation coordination, and making sure the car was delivered exactly the way I wanted it. I also had the opportunity to speak with the owner, and he was extremely gracious and down to earth. It's clear the dealership culture starts at the top because the staff reflects that same attitude and professionalism. Overall, it was worth the drive and I would absolutely consider buying from them again in the future.

Dominick the Service manager is completely unprofessional to a level I am still trying to…read morecomprehend. My daughter took her Jetta in for an oil change. As most dealers do they did a complete check on everything and gave a $2,500 list of things that they recommend to be fixed. Then they washed the car. At some point during the wash the emblem on the vehicle was broken. The technician came out with emblem in hand and was apologetic and professional stating this wasn't an uncommon occurrence. My daughter was directed to the service department to start the process of getting it fixed. The emblem wasn't fixed that day and the next day mu daughter had a phone conversation with Dominick and at the time of the phone conversation he wasn't guaranteeing that they were going to fix the emblem and he'd make a determination when she brought the car back in for the repair. Basically his position is you can't just take customers word at face value. To be fair I can understand that however during the service process of getting an oil change, the tech sends a video via a link of the vehicle as it's being worked on. In said video you can clearly see the emblem is intact. Considering this is actually my vehicle registered in my name and purchased by me I figured I'd call to ensure my vehicle was going to be fixed. The moment Dominick picked up the phone I already knew he was a miserable jaded bitter human. I explained to him my concerns that it wouldn't be fixed and that I didn't understand the issue with leaving it open ended as to whether they'd do the right thing or not. And I explained that I've experienced mechanics before trying to take advantage of my daughter she's very small shy and meek. At that point he literally went off on a bit of a rant about society has gotten soft and he's not soft and a whole bunch of stuff that got me extremely pissed off. Nevertheless the less I kept my cool and let him pump himself up. Something he mentioned was it was our first time there and he was correct. But Dominick if you read this it'll also be our last time there because you're a jerk. I had half a mind to go in there and show Mr "I'm not soft" that he is indeed soft and if he saw me in person I know for a fact his tone would change. I'm not a small man I'm not a fat man and I'm clearly not a soft man. However based on his personality and words I know he's soft and emotionally unintelligent. Nevertheless the car was indeed fixed so I didn't have to escalate the situation up the chain.

BMW Of Ontario

(1.2k reviews)

I leased a car from Jacob at Ontario BMW. There was no back and forth with pricing he worked with…read moreme to find the right fit for my budget. I am a BMW fan at heart and now I will never drive anything else again. Secondly. The service manager assisted in a few items that needed inspection and without hesitation did it right away and had a loaner and my car looks beautiful. Friendly staff and no long waits. Thank you BMW of Ontario! I will be back for my next one. To the staff and management, please recognize the two staff members. Customer Service is everything!

Outstanding experience leasing my first BMW at BMW of Ontario thanks to Oscar Sanchez!…read more Oscar made the process seamless, transparent, and stress-free while providing excellent customer service and great rates. I truly appreciated his responsiveness and professionalism throughout the entire experience. I look forward to continued excellent service from BMW on both the sales (earning that loyalty discount ) and service side for years to come. If you are looking for a transparent, responsive, and knowledgeable salesperson, I highly recommend seeing Oscar Sanchez at BMW of Ontario! -Mari S.

Empire Nissan

(522 reviews)

If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a…read moretotal nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

WORST SERVICE DEPARTMENT EVER!!!! Itook my Nissan in for the 100,000 Miles Recommended Service,…read morebefore getting anything done, I requested a Diagnostic. mind you I purchased the vehicle in 2021 with 17 miles. I reached the 100,000 mile mark with ZERO ISSUES or concerns with my vehicle UNTIL I brought it to Empire Nissan!! Over the years, I kept up with all maintenance and no issues ever! I received the Diagnostic and to my surprise was given 2 pages of (so-called) problems that need to be fixed in addition to the 100,000 Miles Recommended Service? I never had 1 issue with my vehicle and when I took the vehicle in for (SOME) of the recommended services, spark plugs, changing oil etc. simple services; Carlos in the service department complimented my vehicle several times and even inquired as to where I take it for service?! I told him I never had an issue as far as services only tire rotation and regular oil changes. There is so much to this review that there is too much to write! Long story short some mechanic named Cruz ruined my car THEN tried to say I brought it in that way!!! I brought my vehicle back only to be met with hostility from the Manager, Mike who said there is no way of telling who caused the issues with my vehicle!!! it's been over a month and Empire Nissan has avoided everything!! In my opinion they get your perfectly running vehicle, take it back, CLAIM all kinds of mechanical issues and charge you for the mistakes THEY CAUSED!!! In my opinion Empire Nissan is running a scam by defending Cruz (the mechanic) who they KNOW is causing problems with your vehicles then claiming it was brought to them like that!!! AVOID THIS LOCATION IF YOU VALUE YOUR VEHICLES!!!! MANAGEMENT WILL NOT HELP, THEY KNOW WHAT THEY'RE DOING!!! My vehicle is still not running correctly and I'm looking in purchasing a new vehicle!! THANKS FOR NOTHING EMPIRE NISSAN, YOU AND THE STAFF IN THE SERVICE DEPARTMENT ARE HORRIBLE!!

Subaru of Ontario

3.0

(807 reviews)

After a bad experience last week at the Riverside Subaru I was so happy and pleasantly refreshed at…read moremy experience with Subaru of Ontario. I spoke with Matt and Pink by text extensively prior to going in. They were honest and transparent the entire way through. They gave me numbers ahead of time and they HONORED the numbers when we went in to the dealer. They answered my overwhelmingly large amount of questions with kindness. This was the easiest and best car buying experience I've ever had. Absolutely recommend, 10/10!

Service department was horrible each and every time for the three years of ownership of my…read moreForester. Thankful not to have to ever go back. Greeting when driving in for an appointment - zero Wait time to check in- zero Greeting when standing at door -zero Sales staff the only two people I would recommend is Cheryl and Pink.

Mercedes-Benz of Ontario

4.3

See more unrecommended reviews

I had such a great experience purchasing my EQE at Mercedes-Benz of Ontario. From the moment I…read morewalked in, the entire team made the process feel easy, welcoming, and genuinely personal. Joseph Day was my sales rep and he was fantastic to work with. He was not like your typical "car salesman", instead, Joseph was super attentive, patient, and really made sure I felt comfortable every step of the way. I also worked with his manager, Jonathan, and the department manager, Andrew, and they were both incredibly kind and professional. What I appreciated most is that the experience didn't feel like a transaction. It felt more like I was being taken care of by people who actually wanted me to be happy with my purchase. That kind of service really stands out. I would absolutely recommend this dealership and especially this team. I'd gladly come back again in the future.

I honestly couldn't believe the deal I got, but John Wanis at Mercedes-Benz of Ontario made it…read morehappen! Working with him was an absolute breeze. He was professional, transparent, and went above and beyond to get me into an amazing car for less than what you'd typically pay for a Honda Civic--haha, still mind-blown! If you are looking for a new car and want someone who will actually work hard for you, go see John. Highly, highly recommend!

HD Autobody Parts

4.3

(6 reviews)

David was great! He promised my tail light would be available at 2 PM. He sent me at 1:30 to let…read moreme know it was ready for pick up. He accepts all cards and cash which made it super convenient!

DO NOT GO TO THIS COMPANY. They are just a middle man between the Major auto part dealers around…read moreOntario,CA that up charge you up to %150 of what they purchase it for. Do yourself a favor and research as this will save you money and time.

Speedway Muffler

4.8

(175 reviews)

Came in for an appointment in the AM and immediately got my car in…read more Sat down on their couches, connected to WiFi, and waited for a dual resonator delete on my Type R. After a little over an hour and $170 my resonators are now gone! Thank you Speedway. Everyone here is nice and welcoming. I'll be back with my other car to fix some shoddy work I received from another shop. Would strongly recommend speedway for speed and value!

Ricky did a great job on my 66 Mustang. He takes great pride in his work and charged a very fair…read moreprice. Ricky's doing a great job continuing the legacy of Speedway Muffler.

Toyotek

4.8

(182 reviews)

I discovered Toyotek from their long history of positive reviews. Called up Alex and he explained…read moreright away what type of service I needed, what it entails, pricing and timeline. Smooth process all around here! The price he quoted me for my fairly extensive job was dang near the exact price I paid at the end. My 28 year old truck desperately needed some love and Alex took care of it! I'm handy myself but with a busy work schedule some jobs I leave to the pros to get it done fast and right the first time. Got some new valve cover gaskets, timing belt/water pump combo and a new radiator on my 3.4L. This is truly where you need to bring your Toyota! He's experienced, trusted and reliable.

I've never actually had my car serviced here, but when I need quality Toyota parts same day, this…read moreis the spot. DC brakes, Denzo whatever. My only gripe as a very amateur DIYer was for a starter replace on my Sienna, they quoted me $500 and change. 15 minutes later I was on my way to pick up a denzo from a local Toyota dealership that ended up costing me about $200 after the core refund. Changing this starter cost me a ten minute YouTube video and about 20 minutes of work. A ratchet, an extender, and three metric sockets. Bananas. This repair was easier and cleaner than an oil change. I get it that it's a shop. I get that not every starter is going to be this easy, but you can walk over to a parking stall with the new starter and bang out two or three of these per hour if you're a professional. If you need quality Toyota parts quick, this is your next best thing to a dealership.

Esoterix

5.0

(4 reviews)

Daniel really took great care of us from beginning to end. he found us an amazing car with low…read moremileage and paperwork from original owner. He made everything very smooth and easy, and the transaction was seamless. As a first car for my son, I wasn't sure we would find a low mileage one-owner Lexus with a clean Carfax. Daniel searched his resources and when he found this option, we jumped on it right away!! Outstanding value, great and very professional service, we can't recommend him highly enough for his extremely high-level of care and professionalism. Whether this is your first car or not, make Esoterix your first stop before you buy from anyone else!

We bought a Mazda 3 from Esoterix, and Daniel went above and beyond! He's honestly one of the…read morenicest and most trustworthy dealers we've ever met. Super organized -- he had all the documents, receipts, and even photos of the car before and after repairs. Even though the car has a salvage title, it was properly fixed, and Daniel had all the paperwork to prove it. He was very transparent about everything, and that gave us so much confidence. The prices are also very reasonable and fair. It was a real pleasure working with him -- honest communication, smooth process, and great service all around. If we ever need another car, we'll definitely come back to Daniel at Esoterix. Highly recommend!

Enzo's Garage

4.8

(67 reviews)

Eddie is a awesome and Honesty guy! I have been coming here for about 2 years now for my oil…read morechanges and he is always upfront about everything. I appreciate the explanation of any issues he finds as well as images of the issue. I am happy to say that this is the place to come to for any mechanical needs! I am also glad my family is starting to come to him as well . Eddie! I appreciate you man! Thank you for the top notch customer service and amiability ! I truly value your knowledge in the automotive industry.

I took my car in for a suspension refresh, and I couldn't be happier with the experience. They…read morereplaced my front shocks and struts, lower ball joints, outer tie rod ends, front sway bar links, and control arms. Eddie was incredibly quick to provide an estimate and kept me updated throughout the actual repair. When they pointed out a few recommended service items, there was absolutely no pressure to get them done immediately, which I appreciated. I highly recommend them to anyone looking for quality work and a hassle-free experience!

Advanced Car Stereo - Montclair

3.9

(704 reviews)

We had a big project with a car we got for our daughter. We took our 2015 Toyota Camry and they…read moretotally transformed it! Inside and out it's a totally new car! We are very happy with the job they did and Dennis really went above and beyond! This is a one stop shop! We had. A list of what we wanted and Dennis really stepped up and made it wonderful! This is all the work we had done 1. Removed old tint and re-tinted 2. New black rims 3. New led head lights 4. New 10.5 inch touch screen, they changed out steering wheel module so they sync. 5. New forward and back cameras 6. Wrapped the whole car to white 7. Blacked out emblems and all chrome 8. New stereo system To say we pleased is an understatement. I would recommend anyone buying an older car that wants to make it feel and look newer this is your place!

First Visit I had…read moreto troubleshoot an issue with a recent purchase at another location I was highly impressed! Even though I did not purchase the equipment here, Joey help to get my issue resolved A huge relief I recommend Thank You for reading

Subaru Automotive Repair and Service

4.7

(16 reviews)

We were told by another garage our subie was a bust and to get rid of it. We brought it to Subaru…read moreauto repair for a second opinion. They looked over our car carefully, took a video of the test they performed and shared it with us. He also explained to us what the test meant. Overall it was a bust and repairing it wasn't worth it but I appreciated the honesty and thorough evaluation. The garage itself has access through the alley, street entrance is pretty busy. We communicated via text and phone but during drop off and pick up the main guy wasn't around. He shares the garage with someone else and that person helped us when the main guy wasn't there (sorry I can't remember his name). Overall a good experience despite the fact that my car is officially dead!

Great mechanic they really know what their doing honest and great service. Highly recommend. My go…read moreto mechanic.

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Tiffany V.

0

2

0

9 years ago

I have recently purchased my car from Crown Lexus and I was very pleased with their services and hospitality as it made my whole experience absolutely wonderful. Erik Bautista was my sales consultant, and he was the best! I appreciated him for not rushing me to buy nor pressuring me to lock in on a deal immediately. He was friendly and I felt his sincerity in wanting to help me get the right car. Erik had helped me with 2 offers. Even though the first offer didn't work out, he had a positive attitude and didn't make me feel I had wasted his time. Instead, he had suggested me to reach out to him again for questions as I continue my search elsewhere. When I found out about the "December to Remember" sales event, I immediately had Erik in mind so I had reached out to him again. Immediately, he gave me a warm welcome back to Crown Lexus and promptly sent me all the information I needed to get me the right deal. They didn't have inventory on the car I wanted, so Erik was able to locate one from Glendale. During the dealer trade, he kept me updated throughout the whole process: from sending me updates when the trade was approved, sending me pictures about my car when it was being picked up at Glendale, and to informing me about the arrival of my car at Crown Lexus. I was very impressed with Erik's workmanship, communication and his loyalty to his customers. Although I put him through so much work, he was graceful and showed more excitement than myself. Erik's devotedness to his customers and especially his humorous personality made it all a fun experience. Not only was Erik an amazing salesman to work with, their finance manager, Miguel Sevilla was wonderful as well. He was very detailed in explaining all the paper work and made sure I understood all the steps. I appreciated his honest opinion about all the extra coverage that I didn't need, and really focused on what my car needed. He even worked out a deal for me so that I would leave feeling that my car is in good hands at no high cost. Overall, I feel both Miguel and Erik were great representations of Crown Lexus. They made car buying less about sales but more about "you". They are both personable and have tremendous faith in their work which makes me feel confident in my decision to purchase from Crown Lexus. I would most certainly recommend these gentlemen to anyone! read more

Jessica G.

0

1

0

11 years ago

RAY RASOOLI!! If you are walking on the lot don't let anyone help you other than Ray. Initially I was helped by another salesperson who told us to 'take the calculator out and do the math ourselves'. I should have left at this point but I wanted to see what kind of offers were on the table. When he came back with the numbers he was very rude and condescending saying things like 'well you look like a smart guy...'. Absolutely awful. He left again and I was about to walk out. Thankfully Ray came to the rescue. He sat down talked to us and explained everything very politely and professionally. He even got the payments to be better than what I had expected. He worked his butt off trying to get everything in place. There was a few challenges for him as the other salesperson threw him to us without explaining to him what car we were looking at. The car we looked at didn't have a navigation but it was something I wanted. (And yes the amazing quote Ray gave me was including the navigation, which might I add the other salesperson told me was a waste of money and unnecessary - great SALESperson right? Trying to talk someone out of something they want...) Anyways, they didn't have the car in the color I wanted on the lot with the nav system. Ray ran arround trying to find a car on the lot that would work, even offered the F-sport model at the same great rate but in a different color. And when I tell you Ray takes care of his customers, he really does. It was hot, he was sweating from looking for the car, and truly wanted me to get what I wanted. Eventually, Ray found a car that matched everything I wanted at another dealer, sent the first salesperson who was rude to go get it (about 60 miles away), and had that same guy deliver it to me at my house that night!!! Now tell me you wouldn't be happy that the guy who tried to steer you away from a car and tell you you couldn't get it at the price you wanted had to go, bite his tongue, pick it up, AND deliver it! The next week I went back to the dealer to get something put on my car, and AGAIN Ray was at work making it happen for customers. He greeted me and took care of me and my car and made it a priority. I am now a proud owner of a Brand New Lexus CT200H. THANKS RAY!!! read more

Wei D.

0

1

0

11 years ago

I've been going to crown Lexus since 2010 when I first bought my car and the service is the best. Hugo Solis is a wonderful service advisor. He is very professional and courteous. I had a wonderful experience overall. He has a great attitude and greets you with a smile when you pull up. He's an honest and responsible advisor and holds integrity in the highest when discussing any issue you may have with your vehicle. He is always pleasant and goes out of his way to make you feel like a valued customer. I purchased used ES330 for my kid in September 2015. One week later, I found check engine light was on. I went to the Crown Lexus, I quickly helped by Hugo which was very friendly and helpful, I have informed him that the check engine light is on, and he told me he would have the technicians take a look. They took the car to the back and started to work on it. Crown Lexus waiting room was very clean, beautiful, fully loaded snack bar with a nice array of drinks and a massage chair! After I relaxed in the waiting room about 15 minutes, Hugo came to inform me that catalytic converter (both bank 1 and bank 2) failed, power steering pump has noise, transmission fluid leak and engine oil has to be change. He took this experience to another level when he brought me to the back and I actually got to see professional technicians work on my car! I felt really comfortable seeing and knowing that my car was in great hands. He and his team do a great job and act with professionalism you would expect in this type of industry, he took care of my service process very fast and professional. Now I always remind Hugo and his team doing a great service when my kid driving my car with me in the freeway. I would definitely recommend everyone come bring their Lexus to Crown Lexus for maintenance and ask for Hugo! Ask for Hugo Solis at crown Lexus for the next time you need a service at crown Lexus. He is awesome! I value my car and I feel that he values and deserves your business. Hugo Solis from Crown Lexus is the person you want to talk to when it comes to your maintenance or any issues on your Lexus! Thank you crown Lexus. Thank you Hugo for the great service! read more

Brian C.

0

2

0

5 years ago

I went to this dealership on Saturday and test drove a Lexus RX350. No one greet to my visit but Eugene was the only one treated me like he is a real boss. Eugene, you are not the boss because I am your real customer. Without customers, this business wouldn't survive during Covid 19. Eugene treated me like he is a real boss and he represented he is the owner for this company. NO, you are not a business owner, you cannot represent yourself like you are the owner. YOU ARE A SALESPERSON, I am telling you, you called me tonight asking me if I used your identify and that's a identification Fraud. You actually called a customer at 6 pm PST and asked them if they used their information? This is insane, I hope your upper manager would actually look into this issue to fix your mind. Please do not judge a person by ethnicity. You actually think a customer would used your information???? Are you a dedicated flower or a sensitive male in the United States? I couldn't believe Crown Lexus would hire this unprofessional salesperson in anyways. Please do check his attitude before any hire process. He called me on a Sunday night and told me that I used his identify. I am a real man that do not want to say bad Words to you, please remember my message, Eugene. I messaged you "Do not ever call or message me again for non-related business issued." I do not want to play your childish game with you. Please do not call me or message me with other phone number. This is ridiculously experience I ever experienced in your dealership. You ruined the reputation for your dealership. Crown Lexus used to be a friendly and customer oriented place for us to shop. Now you ruined their business because of you. Why don't you take a class and learn how to treat your customer? PLEASE DO NOT CALL ME AGAIN, I DO NOT WANT TO SEE YOUR NUMBER ANYMORE. You are solicited to asked if I used your identy and you knew how to handle it. Why are you so sensitive? I suggest the upper manager look into this issue and fix the attitude for this sales rep. He ruined your reputation for your business. I am going to shop elsewhere for my NEW CAR or USED CAR. STAY AWAY TO THIS DEALERSHIP. read more

Laurie M.

0

1

0

12 years ago

Laurie M. I purchased my 3rd Lexus at Crown Lexus the end of July 2014. I was not looking forward to it because I did not want to hassle with a salesman over the trade-in and the cost of the new car. I was greeted by a very nice gentleman by the name of Michael Rios. We had a casual conversation and Mister Rios ask me many questions about what my life style was, my hobbies and so on. My Trade-In-Car was seven years old and had only 23,000 miles on it. Never had a problem with the car. I needed a car with more High Tech. The GPS, the wide angle camera and the mirrors with no blind spots. I took a test drive and I liked the way the car handled. The brakes were much better, no skidding when using them in emergency or on a wet road. I decided on the car. We came to an agreement on the trade-in and the price on the new car. Mister Rios had the paper work ready the next morning. It took only 2-1/2 hours to get through the whole process. Mr. Rios set up the GPS and the phone for me. He is a first class gentleman. He is extremely polite and did not put any pressure on me. It was a hassle free and very pleasant experience to by a car again at Crown Lexus. I always had first class service at this Dealership over the last 10 years. I can highly recommend Michael Rios. He followed up with at least six phone calls to find out if I'm happy with my car, if I have any questions or need any help with anything. Ladies if you're on your own like me and need a new car go and see Michael Rios. I promise you will be very happy the way you will be treated by Mister Rios. I would also like to give recognition to a very nice young man by the name of David who always greets me when I drive in. He makes sure a Service Department Employee will help me right away. All Employees at the Service Department and throughout the Dealer-ship deserve a FIVE STAR Medal! read more

Rufus M.

0

4

0

5 years ago

This place is worst to shop around in Ontario. I couldn't believe the person Eugene treated me like he is the boss in front of me. He refused my service and cancelled my contract after I signed everything. What's more to mention is his attitude. Please respect your clients, I used to train customer representative in my workplace, I can teach you how to treat your clients like a real family member instead being a boss to me. I am here to buy a car, either used or new car, the choice is ALL ON ME. I'll make my own decision what to buy. You do not need to gI've me this attitude. Hopefully you will learn this a better customer service experience from your upper manager. You do not want to sell a car to me because your coworker didn't disclose there is a problem with this car. Hiding information to client is bait and switch to business. Worst business conduct that I ever experienced so far. By the way, the financial manager Eugene provided the worst outcome to us. Now I would never go back to shop in your dealership. Your statement "buy a used car, sold as is. No repair, no fix, you take your own risk". You do not need to take your own risk for buying a BRAND NEW or L-certified Lexus. Great explanation but bad tactic for your nonsense selling point. My suggestion: Better check the vehicle's condition before signing any contract otherwise you will suck it up with a LEMON for a luxury ride. Paying over 30K for a used car might get you a LEMON to home. Be caution with your decision and make a better choice elsewhere. read more

Nathali R.

21

2

0

11 years ago

Been shopping for a Lexus car for 3 months. I been to multiple car dealers including Car Max and Lexus of Riverside. I stopped in last Saturday at the Lexus of Riverside left supper unhappy they never asked me if I wanted to test drive the car. I told John the Internet sales manager what kind of car I wanted my budget and the color I wanted. All he seemed to care about was up selling me an FSport and a different color of vehicle. Worst sales guy ever, and to know he is a sales manager sucked more. By the time he started showing me the numbers and had run my credit on a finance car he wasn't working with me on my monthly payments at all. He even told me this place wasn't a bargain or a negotiation. I left thanking him and letting him know I was going home to think of it and he literally got off his chair rudely and said buy. I was driving back home un pleased and sad that they couldn't work with me, then I thought to my self why not try Lexus in Ontario right away I got there and Gerald was very sweet really made me feel at home took the time and was extremely patient with me. Gerald worked with me so much and thanks to him I got to take home my dream car. Folks don't ever think of going to Riverside Lexus the managers and staff their are horrible go to Crown Lexus in Ontario they are awesome and have a wonderful staff. If I can give more stars to crown Lexus I would. Definitely recommend this place to friends and family. read more

Steven A.

0

6

0

9 years ago

This review is especially for those who might be looking for a used car but not necessarily a Lexus... So my wife and I recently purchased a 2016 Chevrolet 3500 Dully from Crown Lexus (vehicle was a trade-in on a new Lexus); We walked through the door and knew there was something different about these guys... no hard selling, no knuckle breaking - it was relaxed but professional. We test drove the vehicle on two occasions; Erik and Dan were helpful & accommodating and Chris in finance helped us find the best value in a Lexus Platinum extended warranty that Chevrolet would honor. Less than 24 hours after the purchase... a critical engine Low Oil Pressure Warning went off requiring us to stop everything... a typical person might jump to all sorts of conclusions... I contacted Crown on Sunday afternoon; Erik reached out to me at home (imagine that); the team reassured us they were there to help and agreed to partner with us in finding the problem; Dan (Manager) paid for the towing charges on the Dully from my residence to a Chevrolet dealer where the vehicle was fixed... a critical, defective sensor was replaced that could have gone out at any time but it happened within 24 hours of purchase and covered by the truck's manufacturers warranty. I can buy a truck from almost any dealer... but what we were after was the customer experience. Give these guys a try when you think of your next used car purchase... read more

Herry W.

70

4

0

14 years ago

Don't' come to this place!!! Their customer service are horrible!! I am planning to purchase a new Lexus RX450 H so I did my research online and find out crown Lexus is the closest one near my house. I really like the car and wants to do a test drive. I came there around 3:30 pm on 04/01/2012 (there were no sales person even customers outside the building) I saw they are closed on Sunday and finally a old guy walks out the building. The old guys was not really wants to talk to me because I think he thought I am too young and I can't afford the a Lexus. Come on !! What a bad attitude!! This old guy keep outside the building for about 15 minutes and not even invited me into the building. The old guy come out with the key and asks me if I want the key or the car?? I was like "what hell", you think I am going to steal the car or something?? Ok, finally I did my test driving, he keep asking me what I am doing for living?? I told him I work for Bank of America. He never explain the features of the car and keep asking question regarding my income. Finally, the manager Mark come and told me I may not qualify for the loan and he don't want to waste my time. Then I left, I will never come to this place because they don't trait their client well. read more

Veronica H.

0

2

0

11 years ago

If I could give Crown Lexus a negative 5 stars, I would do it in a heartbeat. I called the service department to schedule an appointment because my "check engine" light came on. Once it was checked by the mechanic the service advisor called saying "good news, it's nothing major. The cap just needs to be changed." Thinking that was it, I picked up my car and drove home. When I got home I reviewed my paperwork. Usually the service advisor reviews the mechanics comments with me, but not this time, and you guessed it. The mechanic noted that there is an immediate concern- apparently my water pump is leaking. There was also a recommendation that my spark plugs be changed. The service advisor never said anything to me about these two items because apparently he doesn't care that my leaking water pump could have caused my engine to blow out and that I would be stranded. There were a lot of other unacceptable exchanges that occurred during this visit with Stephen, the "service advisor" I dealt with, such as him trying to have me pay $109 to have a new key made when my key was under warranty and free of charge, but lucky for me all you have to do is read the other comments to know how shady and incompetent Crown Lexus' employees have become. read more

Sheree D.

0

1

0

5 years ago

This is the best Lexus dealership in So Cal yet to come. I went to this dealership for a brand new Lexus RX350. By the time they ran a credit history report and found that my credit score is 812 point. Guess what? With credit score above 800 points, they gave me a 4.99 percent interest rate. I requested to talk to their financial manager named EUGENE, he said he is the boss for this department and told me that this is the final interest rate they can offer for today. If we do not take the interest rate today, it will increase next week. What a shame to this person. Unreliable and inexperience financial advisor for the department. Are you kidding me with a credit score above 800 points that you offered 4.99% interest rate? I immediately exited their door and entered to my car about to leave. This person named Eugene approved to my car without a mask covered his nose knocked on my window and promised to give me 4.49 interest rate. I told him NO! I am going elsewhere. You are not earning my business today. Forget this dealership with unprofessional service. They will screw you no matter how nice you respect them. read more

Tony D.

0

2

0

11 years ago

Long time Yelp lurker, never contributed, but felt strongly compelled to write this review. Just bought a preowned HS 250h from Crown Lexus and the experience was very pleasant, which is something I don't say at all regarding the car buying process. I've had my fair share of car dealerships and by far this was the best. We had the pleasure dealing with Richard Werren and Robbie B. (sorry Rob, misplaced your card, couldn't recall your last name). By far, both were the nicest and most genuine representatives I've ever dealt with. Richard was honest about the price, gave us plenty of space and time, and was able to work a little magic. He kept his promise and addressed the issues with the car from our first test drive. Unfortunately, he wasn't able to be there the day we signed and picked up the car. Fortunately for us, Rob was his partner and he helped with the finishing touches. We had one last issue and Rob didn't hesistate, he went above and beyond, and made us truly happy customers, and kept a smile on our faces on the drive home. I highly recommend either one for your next Lexus. read more

Cesar C.

0

5

19

6 years ago

Scamscam be careful ... I went here to trade my 2008 bmw328i trade value $4000 with 2016 rx 350 total cost $49000 , because of sweet talk I got the car almost 8 pm already no time to check the whole car after several days I noticed there is a lot of scratches in and out and den plus the rubber from the door pull off , when I went there I ask the them what is the best thing to do I told them I don't like the car they offer 2017 rx 350 because of sweet talk again they convince me then I realized the trade value rx 350 2016 is only $40000 so total loss for me $4000 (BMW) plus $6000 ( rx 350 2016 ) is $ 10000 they will not tell you or explain your total loss they are good to trick and cheat you now I'm paying $945 / month lease only for 48 months - so after 1 year of lease from them i decided to buy it to save more money ... im wrong no body wants refinance because of negative vslue .. i dont have any option , so the lexus ontario dealership give me a high APR of 5.9 % ... make me worse payment they refused to lower the apr... never never never come back here read more

Darlene K.

0

1

0

11 years ago

I just recently purchased my third car from this dealership. I keep coming back because the service is phenomenal! During my most recent purchase, 8/12/15, the Sales Associate, Larry Mendoza, was incredibly helpful, knowledgeable and provided a first rate customer experience. The finance manager, Brian Fejleh, was equally as helpful and knowledgable. Additionally, the service staff, especially Tony Hang, are amazing to work with! They are extremely knowledgable and provide great service. The actual dealership is very nice, as it is always clean and managed well. They have a plethora of snacks and drinks available, free of cost and massaging chairs to relax in while you wait for service. All around, great service! Great job to Doug Pearson, General Manager! On a side note, I did have one of the former sales associates lie to me about the specifics of a lease and the return policy, which was extremely upsetting. However, Mr. Pearson handled the issue himself and fixed the situation for me and for one of my friends. Again, great service! read more

Annetta D.

2

1

0

14 years ago

I am a 75 year old female who "saw" a Lexus IS250 C parked in a parking lot and it was "LOVE AT FIRST SIGHT" and I HAD to have one. First dealer I visited and said EXACTLY what I wanted - no, I had not test driven one, had not been in one - but, knew the Lexus reputation and that's what I wanted. He acted like I belonged in a "home somewhere - didn't offer a test drive or anything - guess he thought I was just a "lookie-loo". Left that dealer - drove straight to Crown Lexus in Ontario - was greeted and treated with respect. My salesperson, Mike Diaz, offered information on the IS250 C - we had a test drive and I purchased the car and drove it home. Crown Lexus of Ontario was very professional and efficient. Mike Diaz is a great and knowledgeable sales professional and their management, Paul Pridgeon and Finance Dept. were a pleasure to work with. They have gone above and beyond any and all expectations and any service I have EVER experienced at any other dealership. THANKS, Crown Lexus for my BABY. I LOVE her..... read more

Raquel K.

0

6

4

2 years ago

Absolutely outstanding experience at Crown Lexus! From the moment I walked in, I was met with a level of professionalism and customer service that truly went above and beyond. Michelle, Abel, and David were incredibly helpful throughout the entire process, making the purchase of my new vehicle an absolute breeze. What really stood out to me was how accommodating they all were. They took the time to answer all my questions, provided detailed information, and ensured that I felt comfortable every step of the way. At no point did I feel pressured into making a decision, which is something I greatly appreciate. Their commitment to customer satisfaction is evident, and it made the entire experience enjoyable and stress-free. Because of the exceptional service I received, I can confidently say that we will always return to this Lexus dealership for all our future needs. Thank you, Crown Lexus, and especially Michelle, Abel, and David, for your incredible support and service! read more

R M.

18

8

1

4 months ago

I had an outstanding experience working with Chris Santos at Crown Lexus. From the moment I arrived, Chris went above and beyond to make sure I felt taken care of and completely informed throughout the entire service process. His professionalism, knowledge, and attention to detail truly set him apart. Chris took the time to clearly explain what my vehicle needed without any pressure, and I really appreciated his honesty and transparency. He kept me updated every step of the way, which gave me total confidence that my Lexus was in great hands. It's rare to find someone who genuinely cares about both the customer and the quality of service they provide, but Chris absolutely delivers on both. The entire experience was smooth, efficient, and stress-free thanks to him. If you're looking for a service advisor who is trustworthy, knowledgeable, and truly dedicated to excellent customer care, I highly recommend asking for Chris Santos. Crown Lexus is lucky to have him! read more

Joseph K.

0

1

0

13 years ago

Within two weeks of my purchase of a 2012 Lexus IS 250, I noticed a nick on a front tire that was most likely caused by bumping the wheel onto a curb. It also had a scratch on the rim at the same spot where tire was nicked, I pretty much resigned to the fact that I had to live with it for it was after all an used car I bought and it would have been an uphill battle to prove that the damage was existing. But to my pleasant surprise April Bray of Crown Lexus took my words for it ( all this through e-mail) and had the front tire replaced with a new and the scratch on the rim repaired. And I even had a loaner car, a brand new Lexus, at my disposal - all these at no cost to me. It certainly was a very pleasant experience and I now know more than ever that I made the right choice in buying a car from this dealership. I must add that Tony Hang who assisted me in servicing the car was very courteous and professional. Thanks to them my car now looks like new. read more

Jennifer D.

31

23

10

2 years ago

I brought my brand new Lexus TX in for its first complimentary maintenance service on 07/23, and it ended up being an absolute nightmare. The service department failed to take proper care of my vehicle and caused significant damage to the underside and front bumper, resulting in THOUSANDS of dollars in damage. This kind of negligence is unacceptable, especially for a luxury brand like Lexus. I expected professional, high-quality service and instead got a damaged car that was in perfect condition when I brought it in. The lack of attention to detail and disregard for customer property is shocking. To anyone considering bringing their car here for service, stay away at all costs. Their incompetence and carelessness could leave you with a massive repair bill for damage that shouldn't have happened in the first place. I'll never trust this dealership again and highly recommend finding another service center that values their customers and their vehicles. read more

Mrs P.

0

29

53

1 year ago

We recently purchased a car from Crown Lexus. At first, we had a frustrating experience with the salesperson--there was a clear lack of communication, and we left the dealership feeling unsure and unsatisfied. After filling out a review survey and expressing our concerns, we were quickly contacted by Tonya, the sales manager. Tonya was amazing. She called to personally apologize for the confusion, clearly explained the contract terms, and worked with us to finalize a deal that we felt good about. To make things even better, she arranged to have the car delivered to our home--an hour away from the dealership--which we really appreciated. While the process didn't start off great, Tonya turned the experience around with her professionalism and customer care. Thanks to her, we ended up happy with both the car and the service. If you're buying from Crown Lexus, I recommend working with Tonya--she really knows how to take care of her customers! read more

Crown Lexus - autorepair - Updated July 2026

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