I have recently purchased my car from Crown Lexus and I was very pleased with their services and hospitality as it made my whole experience absolutely wonderful. Erik Bautista was my sales consultant, and he was the best! I appreciated him for not rushing me to buy nor pressuring me to lock in on a deal immediately. He was friendly and I felt his sincerity in wanting to help me get the right car. Erik had helped me with 2 offers. Even though the first offer didn't work out, he had a positive attitude and didn't make me feel I had wasted his time. Instead, he had suggested me to reach out to him again for questions as I continue my search elsewhere. When I found out about the "December to Remember" sales event, I immediately had Erik in mind so I had reached out to him again. Immediately, he gave me a warm welcome back to Crown Lexus and promptly sent me all the information I needed to get me the right deal. They didn't have inventory on the car I wanted, so Erik was able to locate one from Glendale. During the dealer trade, he kept me updated throughout the whole process: from sending me updates when the trade was approved, sending me pictures about my car when it was being picked up at Glendale, and to informing me about the arrival of my car at Crown Lexus. I was very impressed with Erik's workmanship, communication and his loyalty to his customers. Although I put him through so much work, he was graceful and showed more excitement than myself. Erik's devotedness to his customers and especially his humorous personality made it all a fun experience. Not only was Erik an amazing salesman to work with, their finance manager, Miguel Sevilla was wonderful as well. He was very detailed in explaining all the paper work and made sure I understood all the steps. I appreciated his honest opinion about all the extra coverage that I didn't need, and really focused on what my car needed. He even worked out a deal for me so that I would leave feeling that my car is in good hands at no high cost. Overall, I feel both Miguel and Erik were great representations of Crown Lexus. They made car buying less about sales but more about "you". They are both personable and have tremendous faith in their work which makes me feel confident in my decision to purchase from Crown Lexus. I would most certainly recommend these gentlemen to anyone! read more

RAY RASOOLI!! If you are walking on the lot don't let anyone help you other than Ray. Initially I was helped by another salesperson who told us to 'take the calculator out and do the math ourselves'. I should have left at this point but I wanted to see what kind of offers were on the table. When he came back with the numbers he was very rude and condescending saying things like 'well you look like a smart guy...'. Absolutely awful. He left again and I was about to walk out. Thankfully Ray came to the rescue. He sat down talked to us and explained everything very politely and professionally. He even got the payments to be better than what I had expected. He worked his butt off trying to get everything in place. There was a few challenges for him as the other salesperson threw him to us without explaining to him what car we were looking at. The car we looked at didn't have a navigation but it was something I wanted. (And yes the amazing quote Ray gave me was including the navigation, which might I add the other salesperson told me was a waste of money and unnecessary - great SALESperson right? Trying to talk someone out of something they want...) Anyways, they didn't have the car in the color I wanted on the lot with the nav system. Ray ran arround trying to find a car on the lot that would work, even offered the F-sport model at the same great rate but in a different color. And when I tell you Ray takes care of his customers, he really does. It was hot, he was sweating from looking for the car, and truly wanted me to get what I wanted. Eventually, Ray found a car that matched everything I wanted at another dealer, sent the first salesperson who was rude to go get it (about 60 miles away), and had that same guy deliver it to me at my house that night!!! Now tell me you wouldn't be happy that the guy who tried to steer you away from a car and tell you you couldn't get it at the price you wanted had to go, bite his tongue, pick it up, AND deliver it! The next week I went back to the dealer to get something put on my car, and AGAIN Ray was at work making it happen for customers. He greeted me and took care of me and my car and made it a priority. I am now a proud owner of a Brand New Lexus CT200H. THANKS RAY!!! read more

I've been going to crown Lexus since 2010 when I first bought my car and the service is the best. Hugo Solis is a wonderful service advisor. He is very professional and courteous. I had a wonderful experience overall. He has a great attitude and greets you with a smile when you pull up. He's an honest and responsible advisor and holds integrity in the highest when discussing any issue you may have with your vehicle. He is always pleasant and goes out of his way to make you feel like a valued customer. I purchased used ES330 for my kid in September 2015. One week later, I found check engine light was on. I went to the Crown Lexus, I quickly helped by Hugo which was very friendly and helpful, I have informed him that the check engine light is on, and he told me he would have the technicians take a look. They took the car to the back and started to work on it. Crown Lexus waiting room was very clean, beautiful, fully loaded snack bar with a nice array of drinks and a massage chair! After I relaxed in the waiting room about 15 minutes, Hugo came to inform me that catalytic converter (both bank 1 and bank 2) failed, power steering pump has noise, transmission fluid leak and engine oil has to be change. He took this experience to another level when he brought me to the back and I actually got to see professional technicians work on my car! I felt really comfortable seeing and knowing that my car was in great hands. He and his team do a great job and act with professionalism you would expect in this type of industry, he took care of my service process very fast and professional. Now I always remind Hugo and his team doing a great service when my kid driving my car with me in the freeway. I would definitely recommend everyone come bring their Lexus to Crown Lexus for maintenance and ask for Hugo! Ask for Hugo Solis at crown Lexus for the next time you need a service at crown Lexus. He is awesome! I value my car and I feel that he values and deserves your business. Hugo Solis from Crown Lexus is the person you want to talk to when it comes to your maintenance or any issues on your Lexus! Thank you crown Lexus. Thank you Hugo for the great service! read more

I went to this dealership on Saturday and test drove a Lexus RX350. No one greet to my visit but Eugene was the only one treated me like he is a real boss. Eugene, you are not the boss because I am your real customer. Without customers, this business wouldn't survive during Covid 19. Eugene treated me like he is a real boss and he represented he is the owner for this company. NO, you are not a business owner, you cannot represent yourself like you are the owner. YOU ARE A SALESPERSON, I am telling you, you called me tonight asking me if I used your identify and that's a identification Fraud. You actually called a customer at 6 pm PST and asked them if they used their information? This is insane, I hope your upper manager would actually look into this issue to fix your mind. Please do not judge a person by ethnicity. You actually think a customer would used your information???? Are you a dedicated flower or a sensitive male in the United States? I couldn't believe Crown Lexus would hire this unprofessional salesperson in anyways. Please do check his attitude before any hire process. He called me on a Sunday night and told me that I used his identify. I am a real man that do not want to say bad Words to you, please remember my message, Eugene. I messaged you "Do not ever call or message me again for non-related business issued." I do not want to play your childish game with you. Please do not call me or message me with other phone number. This is ridiculously experience I ever experienced in your dealership. You ruined the reputation for your dealership. Crown Lexus used to be a friendly and customer oriented place for us to shop. Now you ruined their business because of you. Why don't you take a class and learn how to treat your customer? PLEASE DO NOT CALL ME AGAIN, I DO NOT WANT TO SEE YOUR NUMBER ANYMORE. You are solicited to asked if I used your identy and you knew how to handle it. Why are you so sensitive? I suggest the upper manager look into this issue and fix the attitude for this sales rep. He ruined your reputation for your business. I am going to shop elsewhere for my NEW CAR or USED CAR. STAY AWAY TO THIS DEALERSHIP. read more

Laurie M. I purchased my 3rd Lexus at Crown Lexus the end of July 2014. I was not looking forward to it because I did not want to hassle with a salesman over the trade-in and the cost of the new car. I was greeted by a very nice gentleman by the name of Michael Rios. We had a casual conversation and Mister Rios ask me many questions about what my life style was, my hobbies and so on. My Trade-In-Car was seven years old and had only 23,000 miles on it. Never had a problem with the car. I needed a car with more High Tech. The GPS, the wide angle camera and the mirrors with no blind spots. I took a test drive and I liked the way the car handled. The brakes were much better, no skidding when using them in emergency or on a wet road. I decided on the car. We came to an agreement on the trade-in and the price on the new car. Mister Rios had the paper work ready the next morning. It took only 2-1/2 hours to get through the whole process. Mr. Rios set up the GPS and the phone for me. He is a first class gentleman. He is extremely polite and did not put any pressure on me. It was a hassle free and very pleasant experience to by a car again at Crown Lexus. I always had first class service at this Dealership over the last 10 years. I can highly recommend Michael Rios. He followed up with at least six phone calls to find out if I'm happy with my car, if I have any questions or need any help with anything. Ladies if you're on your own like me and need a new car go and see Michael Rios. I promise you will be very happy the way you will be treated by Mister Rios. I would also like to give recognition to a very nice young man by the name of David who always greets me when I drive in. He makes sure a Service Department Employee will help me right away. All Employees at the Service Department and throughout the Dealer-ship deserve a FIVE STAR Medal! read more

This place is worst to shop around in Ontario. I couldn't believe the person Eugene treated me like he is the boss in front of me. He refused my service and cancelled my contract after I signed everything. What's more to mention is his attitude. Please respect your clients, I used to train customer representative in my workplace, I can teach you how to treat your clients like a real family member instead being a boss to me. I am here to buy a car, either used or new car, the choice is ALL ON ME. I'll make my own decision what to buy. You do not need to gI've me this attitude. Hopefully you will learn this a better customer service experience from your upper manager. You do not want to sell a car to me because your coworker didn't disclose there is a problem with this car. Hiding information to client is bait and switch to business. Worst business conduct that I ever experienced so far. By the way, the financial manager Eugene provided the worst outcome to us. Now I would never go back to shop in your dealership. Your statement "buy a used car, sold as is. No repair, no fix, you take your own risk". You do not need to take your own risk for buying a BRAND NEW or L-certified Lexus. Great explanation but bad tactic for your nonsense selling point. My suggestion: Better check the vehicle's condition before signing any contract otherwise you will suck it up with a LEMON for a luxury ride. Paying over 30K for a used car might get you a LEMON to home. Be caution with your decision and make a better choice elsewhere. read more

Been shopping for a Lexus car for 3 months. I been to multiple car dealers including Car Max and Lexus of Riverside. I stopped in last Saturday at the Lexus of Riverside left supper unhappy they never asked me if I wanted to test drive the car. I told John the Internet sales manager what kind of car I wanted my budget and the color I wanted. All he seemed to care about was up selling me an FSport and a different color of vehicle. Worst sales guy ever, and to know he is a sales manager sucked more. By the time he started showing me the numbers and had run my credit on a finance car he wasn't working with me on my monthly payments at all. He even told me this place wasn't a bargain or a negotiation. I left thanking him and letting him know I was going home to think of it and he literally got off his chair rudely and said buy. I was driving back home un pleased and sad that they couldn't work with me, then I thought to my self why not try Lexus in Ontario right away I got there and Gerald was very sweet really made me feel at home took the time and was extremely patient with me. Gerald worked with me so much and thanks to him I got to take home my dream car. Folks don't ever think of going to Riverside Lexus the managers and staff their are horrible go to Crown Lexus in Ontario they are awesome and have a wonderful staff. If I can give more stars to crown Lexus I would. Definitely recommend this place to friends and family. read more

This review is especially for those who might be looking for a used car but not necessarily a Lexus... So my wife and I recently purchased a 2016 Chevrolet 3500 Dully from Crown Lexus (vehicle was a trade-in on a new Lexus); We walked through the door and knew there was something different about these guys... no hard selling, no knuckle breaking - it was relaxed but professional. We test drove the vehicle on two occasions; Erik and Dan were helpful & accommodating and Chris in finance helped us find the best value in a Lexus Platinum extended warranty that Chevrolet would honor. Less than 24 hours after the purchase... a critical engine Low Oil Pressure Warning went off requiring us to stop everything... a typical person might jump to all sorts of conclusions... I contacted Crown on Sunday afternoon; Erik reached out to me at home (imagine that); the team reassured us they were there to help and agreed to partner with us in finding the problem; Dan (Manager) paid for the towing charges on the Dully from my residence to a Chevrolet dealer where the vehicle was fixed... a critical, defective sensor was replaced that could have gone out at any time but it happened within 24 hours of purchase and covered by the truck's manufacturers warranty. I can buy a truck from almost any dealer... but what we were after was the customer experience. Give these guys a try when you think of your next used car purchase... read more

Don't' come to this place!!! Their customer service are horrible!! I am planning to purchase a new Lexus RX450 H so I did my research online and find out crown Lexus is the closest one near my house. I really like the car and wants to do a test drive. I came there around 3:30 pm on 04/01/2012 (there were no sales person even customers outside the building) I saw they are closed on Sunday and finally a old guy walks out the building. The old guys was not really wants to talk to me because I think he thought I am too young and I can't afford the a Lexus. Come on !! What a bad attitude!! This old guy keep outside the building for about 15 minutes and not even invited me into the building. The old guy come out with the key and asks me if I want the key or the car?? I was like "what hell", you think I am going to steal the car or something?? Ok, finally I did my test driving, he keep asking me what I am doing for living?? I told him I work for Bank of America. He never explain the features of the car and keep asking question regarding my income. Finally, the manager Mark come and told me I may not qualify for the loan and he don't want to waste my time. Then I left, I will never come to this place because they don't trait their client well. read more

If I could give Crown Lexus a negative 5 stars, I would do it in a heartbeat. I called the service department to schedule an appointment because my "check engine" light came on. Once it was checked by the mechanic the service advisor called saying "good news, it's nothing major. The cap just needs to be changed." Thinking that was it, I picked up my car and drove home. When I got home I reviewed my paperwork. Usually the service advisor reviews the mechanics comments with me, but not this time, and you guessed it. The mechanic noted that there is an immediate concern- apparently my water pump is leaking. There was also a recommendation that my spark plugs be changed. The service advisor never said anything to me about these two items because apparently he doesn't care that my leaking water pump could have caused my engine to blow out and that I would be stranded. There were a lot of other unacceptable exchanges that occurred during this visit with Stephen, the "service advisor" I dealt with, such as him trying to have me pay $109 to have a new key made when my key was under warranty and free of charge, but lucky for me all you have to do is read the other comments to know how shady and incompetent Crown Lexus' employees have become. read more

This is the best Lexus dealership in So Cal yet to come. I went to this dealership for a brand new Lexus RX350. By the time they ran a credit history report and found that my credit score is 812 point. Guess what? With credit score above 800 points, they gave me a 4.99 percent interest rate. I requested to talk to their financial manager named EUGENE, he said he is the boss for this department and told me that this is the final interest rate they can offer for today. If we do not take the interest rate today, it will increase next week. What a shame to this person. Unreliable and inexperience financial advisor for the department. Are you kidding me with a credit score above 800 points that you offered 4.99% interest rate? I immediately exited their door and entered to my car about to leave. This person named Eugene approved to my car without a mask covered his nose knocked on my window and promised to give me 4.49 interest rate. I told him NO! I am going elsewhere. You are not earning my business today. Forget this dealership with unprofessional service. They will screw you no matter how nice you respect them. read more

Long time Yelp lurker, never contributed, but felt strongly compelled to write this review. Just bought a preowned HS 250h from Crown Lexus and the experience was very pleasant, which is something I don't say at all regarding the car buying process. I've had my fair share of car dealerships and by far this was the best. We had the pleasure dealing with Richard Werren and Robbie B. (sorry Rob, misplaced your card, couldn't recall your last name). By far, both were the nicest and most genuine representatives I've ever dealt with. Richard was honest about the price, gave us plenty of space and time, and was able to work a little magic. He kept his promise and addressed the issues with the car from our first test drive. Unfortunately, he wasn't able to be there the day we signed and picked up the car. Fortunately for us, Rob was his partner and he helped with the finishing touches. We had one last issue and Rob didn't hesistate, he went above and beyond, and made us truly happy customers, and kept a smile on our faces on the drive home. I highly recommend either one for your next Lexus. read more

Scamscam be careful ... I went here to trade my 2008 bmw328i trade value $4000 with 2016 rx 350 total cost $49000 , because of sweet talk I got the car almost 8 pm already no time to check the whole car after several days I noticed there is a lot of scratches in and out and den plus the rubber from the door pull off , when I went there I ask the them what is the best thing to do I told them I don't like the car they offer 2017 rx 350 because of sweet talk again they convince me then I realized the trade value rx 350 2016 is only $40000 so total loss for me $4000 (BMW) plus $6000 ( rx 350 2016 ) is $ 10000 they will not tell you or explain your total loss they are good to trick and cheat you now I'm paying $945 / month lease only for 48 months - so after 1 year of lease from them i decided to buy it to save more money ... im wrong no body wants refinance because of negative vslue .. i dont have any option , so the lexus ontario dealership give me a high APR of 5.9 % ... make me worse payment they refused to lower the apr... never never never come back here read more

I just recently purchased my third car from this dealership. I keep coming back because the service is phenomenal! During my most recent purchase, 8/12/15, the Sales Associate, Larry Mendoza, was incredibly helpful, knowledgeable and provided a first rate customer experience. The finance manager, Brian Fejleh, was equally as helpful and knowledgable. Additionally, the service staff, especially Tony Hang, are amazing to work with! They are extremely knowledgable and provide great service. The actual dealership is very nice, as it is always clean and managed well. They have a plethora of snacks and drinks available, free of cost and massaging chairs to relax in while you wait for service. All around, great service! Great job to Doug Pearson, General Manager! On a side note, I did have one of the former sales associates lie to me about the specifics of a lease and the return policy, which was extremely upsetting. However, Mr. Pearson handled the issue himself and fixed the situation for me and for one of my friends. Again, great service! read more

I am a 75 year old female who "saw" a Lexus IS250 C parked in a parking lot and it was "LOVE AT FIRST SIGHT" and I HAD to have one. First dealer I visited and said EXACTLY what I wanted - no, I had not test driven one, had not been in one - but, knew the Lexus reputation and that's what I wanted. He acted like I belonged in a "home somewhere - didn't offer a test drive or anything - guess he thought I was just a "lookie-loo". Left that dealer - drove straight to Crown Lexus in Ontario - was greeted and treated with respect. My salesperson, Mike Diaz, offered information on the IS250 C - we had a test drive and I purchased the car and drove it home. Crown Lexus of Ontario was very professional and efficient. Mike Diaz is a great and knowledgeable sales professional and their management, Paul Pridgeon and Finance Dept. were a pleasure to work with. They have gone above and beyond any and all expectations and any service I have EVER experienced at any other dealership. THANKS, Crown Lexus for my BABY. I LOVE her..... read more

Absolutely outstanding experience at Crown Lexus! From the moment I walked in, I was met with a level of professionalism and customer service that truly went above and beyond. Michelle, Abel, and David were incredibly helpful throughout the entire process, making the purchase of my new vehicle an absolute breeze. What really stood out to me was how accommodating they all were. They took the time to answer all my questions, provided detailed information, and ensured that I felt comfortable every step of the way. At no point did I feel pressured into making a decision, which is something I greatly appreciate. Their commitment to customer satisfaction is evident, and it made the entire experience enjoyable and stress-free. Because of the exceptional service I received, I can confidently say that we will always return to this Lexus dealership for all our future needs. Thank you, Crown Lexus, and especially Michelle, Abel, and David, for your incredible support and service! read more

I had an outstanding experience working with Chris Santos at Crown Lexus. From the moment I arrived, Chris went above and beyond to make sure I felt taken care of and completely informed throughout the entire service process. His professionalism, knowledge, and attention to detail truly set him apart. Chris took the time to clearly explain what my vehicle needed without any pressure, and I really appreciated his honesty and transparency. He kept me updated every step of the way, which gave me total confidence that my Lexus was in great hands. It's rare to find someone who genuinely cares about both the customer and the quality of service they provide, but Chris absolutely delivers on both. The entire experience was smooth, efficient, and stress-free thanks to him. If you're looking for a service advisor who is trustworthy, knowledgeable, and truly dedicated to excellent customer care, I highly recommend asking for Chris Santos. Crown Lexus is lucky to have him! read more

Within two weeks of my purchase of a 2012 Lexus IS 250, I noticed a nick on a front tire that was most likely caused by bumping the wheel onto a curb. It also had a scratch on the rim at the same spot where tire was nicked, I pretty much resigned to the fact that I had to live with it for it was after all an used car I bought and it would have been an uphill battle to prove that the damage was existing. But to my pleasant surprise April Bray of Crown Lexus took my words for it ( all this through e-mail) and had the front tire replaced with a new and the scratch on the rim repaired. And I even had a loaner car, a brand new Lexus, at my disposal - all these at no cost to me. It certainly was a very pleasant experience and I now know more than ever that I made the right choice in buying a car from this dealership. I must add that Tony Hang who assisted me in servicing the car was very courteous and professional. Thanks to them my car now looks like new. read more

I brought my brand new Lexus TX in for its first complimentary maintenance service on 07/23, and it ended up being an absolute nightmare. The service department failed to take proper care of my vehicle and caused significant damage to the underside and front bumper, resulting in THOUSANDS of dollars in damage. This kind of negligence is unacceptable, especially for a luxury brand like Lexus. I expected professional, high-quality service and instead got a damaged car that was in perfect condition when I brought it in. The lack of attention to detail and disregard for customer property is shocking. To anyone considering bringing their car here for service, stay away at all costs. Their incompetence and carelessness could leave you with a massive repair bill for damage that shouldn't have happened in the first place. I'll never trust this dealership again and highly recommend finding another service center that values their customers and their vehicles. read more