Vacaville staff is always really helpful, and the cookies are always reliable for a good treat.

Crumbl Cookie never disappoints. Their cookies are always so good, and I love that I can order online and have everything ready by the time I get there for pickup--it's quick and convenient every time. I'm constantly craving their cookies, and one of my favorite things is how they rotate flavors regularly. It's fun getting to try new ones while still being able to go back to the classics. Everything is rich, fresh, and seriously delicious. They are on the pricier side, but honestly, it's worth it. The cookies are big, indulgent, and perfect for treating yourself or sharing. If you love dessert and enjoy trying new flavors, Crumbl is always a solid choice. read more

Service is not great ordered cookies online by accident and couldn't cancel them through the app I proceeded to call Crumbl no joke over 10 times over the past 2 days and left 3 voicemails not a single person can pick up the phone because I had my husband call too! They then marked my order as picked up through curbside even though we had already called numerous times to cancel! I called again letting them know I NEVER picked up my cookies and I'm not gonna pay for cookies I never got finally ended up getting through to customer service and still gotta wait 5+ days for my money back I Only 30$ but it's the fact I'm at work and can't even get in contact with this store! The people who normally close are honestly rude and always super irritated even if it's a whole hour before they close read more

It's definitely a treat Make sure to talk to them or they will ignore you and keep making read more

Fast service and decent cookies Been coming to this location for a while now Cookies are always good but it's hard to justify the price for me personally. Obviously it's not stoping me from going back because these cookies are always so good I will say I'm not a fan of the pies they have for the season. Fair warning also if you're using a fork the aluminum their in is very thin so your fork will most likely pierce through, not a big deal just thought I'd note Other than that the service is usually always fast They have multiple ways to order inside so even when it's busy you'll be able to get your order in The wait time is never really too long from my experience. The inside is a little small if it's busy though All in all good cookies A little pricey but worth trying at least once I'd wait for the cookies to come back though over the pies read more

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This location in Vacaville seems to often bake their cookies right. Rarely are they a disappointment. Staff always welcoming and fast service. Can't go wrong when wanting a sweet treat to share with a friend! read more

Crumbl - Vacaville - Raspberry Cupcake, ChocChip Pecan, ChocMilkshake, Smores. No photo of Yaya as I didn't have her permission. :) But she's the best! - Bakeries Near Me - Vacaville, California

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We go here once a week even though they mess up 1/2 the time. Anytime they have to add a topper they forget and we usually do delivery so can't check/correct. When they are made correctly they are great! When they aren't its a bummer/waste of money. read more

Crumbl - Vacaville - 'Celebration' cookie. What are we celebrating? Tasted like cookie dough, whomp whomp - Bakeries Near Me - Vacaville, California

I ordered through online for curbside pickup and it was super easy to order and see what flavors they had available. Went to grab the extra $1 for the cute birthday box since it was for a friend's bday (super cute touch I think) Ordered hazelnut, oatmeal, Oreo confetti, chocolate chip, and birthday cake. Good but it is excessively sweet but if you like sweet then you'll definitely like them. Unfortunately the curbside wasn't as smooth as I hoped for and did end up going in to pickup and did wait for them to package it then and there along with the in-person orders at the time. The staff was super friendly for the short interaction I had with them. read more

Crumbl - Vacaville - Hazelnut, oatmeal, Oreo confetti, chocolate chip, birthday cake - Bakeries Near Me - Vacaville, California

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Fast, fresh and good service. Will refer to my friends, family and co workers I have never been disappointed.

Never a bad cookie! Flavors are always amazing and good for a regular chocolate chip cookie anytime!

Fast, consistent taste, rotation of new cookies is awesome but the classics always available. read more

Crumbl - Vacaville - All of them are so good - Bakeries Near Me - Vacaville, California

Couple weeks ago I went in and was told that they are only accepting cash and no card and I only had a card on me. Now fast forward to yesterday I only had cash on me and was told no cash only card. So if you do go to this location make sure that you have both forms of payment on you. read more

Ordered a pack of 4 and used 2000 points to pay for them plus a $3.00 tip on my credit card. When I got there they did not have the cookies and didn't know how to refund my points or my money. This was 2 days ago. I've left messages for the manager to call me and have heard nothing. Sent an email to the email address on the app. I was told this would go to the manager. I've received no response. Tried to talk to the chat box. No response. The phone numbers I've found for corporate aren't working. Looks like nobody cares about their customers and they are just fine with not giving a refund when they couldn't fulfill the order. read more

amazing service, everyone is always so nice. The cookies are always so good and fresh .

Ordered curbside, once arrived the status changed to order completed when I never received my order or was met by a worker. I called and emailed several times for a refund and no response from this location. read more

Crumbl - Vacaville - Bakeries Near Me - Vacaville, California

Great service and delicious cookies! I would recommend Crumbl to anyone for any occasion!

Yummy cookies! They're always fresh and huge. I usually get one and can eat off it for days so the price is worth it.

Great flavors and textures also, not too sweet! Sometimes the cookies hit the mark and sometimes they are off. read more

Awesome cookies very tasty I was once welcomed inside the store and the line was very full has like a opportunity to be able to walk around and kinda take a look at the way people are making the cookies read more

Hi! Just leaving Crumbl, this Saturday night and we had such a lovely baker!! Such a sweet young lady who had incredible service. Really went the extra mile for us to have a great experience. If management sees this, make sure to appreciate her. 8:20pm, 10/18/2025. Thank you!! read more

There were two hard pieces of plastic baked into the cheesecake. The first one I accidentally chewed on and it was soo hard. Then you can see the second one baked into the cheesecake. Honestly, I'm grossed out thinking about it again. I understand, mistakes happen of course so I reached out because I wouldn't want anyone else to have that experience... I mean the plastic was hard enough PLUS it could be a choking hazard. I did receive an email back (I never asked for anything) but Molly asked when I could come back... I did email back and have yet to hear back from her three weeks later. To add: the actual staff who work here are amazing. read more

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Came here for the first time in a few months last night and the experience was much different this time. Before walking in I noticed a sign on one of the doors letting customers know to use the other door. Ok damaged door, happens. I walk in, both staff members didn't greet me. Then I attempt to use the kiosk on the wall to place an order, that is also out of service. The inside of the store looked very dirty. Trash on the floor, just run down. Rap music was playing. Then I started to wonder if my order would be jeopardized, but I said I'll still give it a try. 3 out of the 4 cookies were tasty so I'll give 2 stars, but I don't plan on coming back for a while. Hope this review helps! read more

Great Store Very Friendly and Clean. I recommend everyone to get there cookie treats here.

While the cookies are good, the service isn't. Two times in a row we've waited too long for order aheads. One wasn't announced even though we checked in and waited 40 minutes inside the store. The second time I was made to wait a day when the order was supposed to be ready. I had to call the store multiple times and was disappointed when I was promised the cookies would be ready the next day by the said female manager, and when I arrived it wasn't. Got my refund quick and wasn't reached out to the manager at all after. The employee said the manager comes whenever she wants so I wasn't going to waste my time calling a 4th time in 2 days to see if my cookies would be ready. read more

I frequent this place a lot since my husband likes the cookies here but this place is not inviting at all! The workers are uninterested in customer service! They expect u to always offer at the kiosk and seem to be annoyed when u pay with cash vs a card since they have to help you if you pay with cash. The staff mostly has their headphones in their ear and barely say hello when you walk in. The cookies in my opinion are not great. read more

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Absolutely terrible experience. Crumbl was supposed to be open according to their posted hours, but the place was completely shut down -- no lights on, no employees, nothing. I had an order placed and paid for, and it was nowhere to be found. No communication, no staff, no sign explaining anything. Just a locked door and wasted time. Super unprofessional and disappointing. I won't be ordering from this location again. read more

Crumbl - Vacaville - Hours confirm 8am open. I'm here at 9:30am.. - Bakeries Near Me - Vacaville, California

Cookies are always really good! Fast and easy to order too which is nice. Area is easy to get to as well

Very good especially late night definitely going back they run out fast so don't go to late

I absolutely love crumbl cookie! I think the red velvet cookie might even be my favorite! And my birthday is today so i can get my free birthday treat! Yayyy! read more

Employees were friendly. The cookies are delicious. When I walked in the store, everybody welcomed me.

Went to this location like a half hour ago. They told me upon my arrival that they were out of stock for one of the cookies I wanted (which that cookie was kinda the whole reason I wanted to get some crumbl but whatever) so I got a different one instead and it was severely underbaked. Hella doughy and unpleasant. Really bummed out rn. read more

I am shocked at the order I received. What happened to this place? The cookies are not fully baked and missing some topping ingredients. Over hyped, I will never order here again. read more

The Milk Chocolate Chip Cookie was more baked through and not as soft at this Vacaville Crumbl than the cookies I've had at other Crumbl locations, but it was still good. Customer service was fine, although definitely putting out some "I'm just here for a paycheck and I'd rather not be here" vibes. I was greeted and received the correct order, so I would return to this Crumbl location. read more

Crumbl - Vacaville - Bakeries Near Me - Vacaville, California

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Hands down the best cookies you're gonna find in town. Worth every penny. Delicious and the best splurge on dessert you will find in Solano county highly recommend everybody has to try and if your family's coming into town or you're throwing a holiday, you must get their cookies read more

Great service , quick lines. Cookies were delicious and fresh. Location was convenient, store was clean.

Don't expect anything less than sweet cookies here. Not complaining..it's more of a warning. You can never go wrong with chocolate chip and lemon. We tried that Jimmy Fallon brownie and boy was it goooood! But nothing beats that toffee cake. For real. It's a quaint store, simply order at the tablet and they call you when it's ready. Ample parking. Definitely a must try. read more

Went for the snickerdoodle and it was so hard the flavor was there but very disappointed at how hard the cookie was.

Staff are so helpful and sweet! Always giving me recommendations when I'm in there with my kids!

Sometimes it's a hit sometimes it's a miss, but it's always a fun experience. Love getting a bunch of different flavors and watching the expressions on everybody's face as we try them. read more

Walked in... kiosks out of service... waited for one of three employees to say any words... no greetings, no we will be right with you, no words at all. Continued to wait to be served or even spoken to as the phone rang & an employee answered the phone as we have been waiting for five minutes to be served & continued to help them on the computer directly in front of us as we had still not been spoken to by anyone. Sold out of cookies by 1pm. Employee says before answering the phone 'do you have any Dubai cookies, I bet my whole check that's what they're calling for' mocking whoever was calling. Continued to be ignored so we left. Horrible service. Never coming again. read more