If you guys are looking for a car, & don't want to deal with the typical SHARKS at other dealerships then GO HERE!!! Karmelle, & staff are all awesome, friendly, responsive, & really down to earth, they're straight shooters for sure! I'm saying all this & I haven't even bought a car from them yet, I'm in the process, & for once, they made it enjoyable for me, instead of stressful. It felt good to be treated like a human being, instead of a walking dollar sign. Even if the car I want falls through, I'm not going anywhere else for a car, I'll find something in their lot as another option, instead of going back to the headaches of these other car dealerships! read more

Got a car from them thinking it would be ok. Haven't made a payment and CV joint went out with power steering. Contacted then and was told not their problem. read more

Cruzen Motor Group - Haven't made a payment yet but its no concern of there's! - Used Car Dealers Near Me - Reno, Nevada

Friendly and good quality cars..what else can I say. Reasonably priced and hassle free...would highly recommend. read more

I cannot rate the actual "sales" experience at this dealership as I did not even make it there to look at a car. I submitted a few online/chat inquiries about a vehicle and eventually got a simple text with the words "It's sold." If that's a reflection of the actual operations at the dealer, I'm glad I didn't go further. read more

Great place to buy a vehicle. The Staff are phenomenal. Even kept in contact with me while I was in the hospital. I LOVE my new ride =)

These guys here are awesome, definitely suggest buying from them. We saw they had the truck we wanted online and called to make an appointment to check it out which they were happy to do so. They weren't pushy at all let us get a good test drive in it was a great experience. Dilip is awesome really great guy and helped us out made us feel comfortable being there. We couldn't be happier! Again definitely recommend Cruzen Motor Group!!! read more

I bought a car from this dealership when i was 8 months pregnant and started having problems with the vehicle as soon as i left. I brought the car back to them on 4 different occasions and they claimed to fix it. But now that im just outside their 90 day window (my life has been pretty busy with a new baby and 3 other kids) i finally took the car into a shop thats owned by a family friend because the issues have never been resolved. They just told me that the cars engine is shot and it needs a new engine which will cost me more than the car is even worth. So i called the dealership to work something out since they were so "nice" before and they just said "well you bought the car as is so theres your answer" i told them i was going to take them to small claims court and they said "look forward to it, i go everyday" DO NOT BUY FROM THIS DEALERSHIP. I have learned my lesson. read more

Just recently bought a car from them. Karmy worked day and night to get my deal done! She also worked it for the best interest rate!! They absolutely go above and beyond for their customers! read more

I was given a good rate, then Carmelle gives me a better rate for the car I bought! Dilip makes sure you are knowledgeable about everything before making the purchase. Great service! read more

They helped us find a 2016 Chevy Equinox that we are in love with. It is a solid place to buy a car. The business is family owned and everyone is great! read more

HORRIBLE PLACE IF I COULD GIVE NO STARS I WOULD! Don't recommend it. I got a car there a week ago and the transmission is already about to go out on me! They said it went through inspection and was all good. Clearly not because if it did go through inspection that would have been caught by a mechanic! I called them and asked if there was anything they could do to help me but all they said was no and that I signed a contract stating I didn't want a warranty and someone talked to me about it which NEVER happened because who wouldn't get a warranty on an used car? Duh maybe if they talked less and maybe actually explained everything on the papers instead of running their mouths The whole time and not explain anything we wouldn't be here right now! read more

Thank you cruzen motors!! Bought a awesome car from them friendly and very knowledgeable!! After 2 weeks of buying my car from cruzen motors I got a nail in my tired right away the mechanic fixed my tire with no charge again thank you cruzen motors you are truely a God send!!!! read more

Staff seemed really nice, but if you actually want to buy a car I'd go elsewhere the management is trash. Went to try an get the truck I was already approved for through my bank just needed them to do the paper work the owner lady or who ever wouldn't even give me the time of day. After already making me sit outside her office as she had a "meeting" (I could hear them just talking about their day as I'm waiting 20 minutes to try an get this car). I don't know if she was discriminating against me because I am younger or what, but seriously if you're on the fence about going here I'd definitely not the prices aren't cheap enough for that bad of an attitude. read more

Nate is the guy to see for all your car needs. Honest, upfront and works hard to get you the car you want, at a great price.

These jackasses should be in jail. They rip off their customers and pull shady crap. These crooks try to screw people with bullshit warranties and then lie and say there's "trackers" on their cars. They actually told my step daughter that they had a tracker on her car and if she didn't make payments they would turn the car off. That is an absolute blatant lie. Amazingly when we got the vehicle paid off they said not to worry about the tracker. Well since I didn't want to be charged for anything I scoured the vehicle and didn't find any type of tracking device. I even called back and asked where it had been installed. They could not provide any information. First I was told the battery died then I was told it fell off. WTF?!? Cmon man! I'm willing to bet they showed her an empty box. I wouldn't buy a matchbox car from these assholes. Buyer beware! read more

What a great group of folks here. I've bought 2 cars and super happy. Karmal and Lance are fantastic to deal with. honest and ethical. good selection. read more

They are pretty efficient in getting you all the car formation as well as guaranteed rates/quotes. Extremely helpful to both locals and visitors. Definitely the best family owned dealership in Reno! read more

Treating their customers with more respect. They wrongfully repoed my car because I changed my place of employment and my phone number due to personal reasons. I put 6000 down on the car and owed 3000 they financed in house and said I was approved and good to go. Now they are trying to state I lied on my app because I didn't inform them on the changes, i didn't have the car for maybe 2 weeks and they won't give me my refund of the 6,000. Saying I owed them, how could I ever want to continue doing business with them after how they treated me. And why would I want the car back after how they treated it putting it on the tow truck. They also did this right before thanksgiving. All I want is my money back because they are trying to rip me off 6000.00 plus 180.00 I had to pay for the fee to use a card. read more

It appears that every bad review this company gets, rather than owning it, they make excuses or claim it to be a "fake" review by stating that the person writing it is not a "verified" customer. Well, people shopping for a car, whether they buy from you or not, are still your customers and when your horrible customer service happens because you do not wish to make time for them or be honest and upfront that your financing options are not very good for people with less than perfect credit, rather than treating them poorly and making them feel like they did something wrong because you don't wish to communicate or work with them you resort to being RUDE and disrespectful? Very unprofessional and arrogant, quite honestly! They also pass the buck and to be told "I don't have time" or "that's not my job" by anybody in any position is the worst thing ever! They ran our credit on a vehicle that was already sold and then were just totally rude and unprofessional! They just lost a lot of business! read more

Cruzen Motor Group is one to watch out for. This company will rip you off. I STRONGLY recommend you do NOT come buy any vehicles from this group ever again unless your ready to deal with unprofessional auto owners. I had previously bought a vehicle from this company and to be honest, this was my first time buying a car by myself and of course the Owners saw that they had a 23 year old by himself so why not take advantage of him. Well, at first, the salesman (which out of all the people has somewhat empathy towards the people he would sell to) was not letting me test drive the car I wanted (He had to get permission, like ok do you need permission to go to the bathroom too???). The owner then allowed him to test drive the car with me. I didn't floor it to the ground I just simply test drove it as a regular adult to see if I liked it, which I did. Little did I know that this car sat on their lot, was not periodically checked on, not even once, and was just running up miles from test drivers. Their onsite mechanic did not even check the vehicle and told me after I purchased the car. During the paperwork, they wanted me to sign here and there, but did not go over anything in full depth, (which was my fault for not reading between the lines) but they falsely wrote the car miles at much lower than what the ODO read at the time I bought the car, by a 1000 miles. This affects the warranty of the vehicle. I didn't notice it until after I purchased the car and read the paperwork. Also there was a knocking noise coming from the drive shaft that I didn't notice till after I floored the pedal down (Which I will talk about this later in the post). So, I was happy I got the car and didn't notice anything wrong until I drove it more and a little more aggressive. Well turns out the harmonic balancer was not checked (Even though I have a maintenance record of the Owner, Lance, that checked my car, which he didn't, he was watching TV on the couch laying down during business hours, very professional) and was walking too much to the point that the crank bolt loosened and fell off. Well I brought it back to the dealership and told them to fix it, they said okay and replaced what they thought was just a belt for the harmonic balancer, told me it was fine and I drove off again. That's one fix not even a week later. Then, I was on my way to California when the bolt loosened again and I was lucky enough that the harmonic balancer did not fall off and just completely ruin my car or myself getting injured on the freeway. I had to take my vehicle to the mechanic shop in California to get my car fixed through warranty. Not one record showed that this was a problem on the documentation report by Lance. Shocker. I was basically stranded in California with no car and no way of getting home. Initially Cruzen offered to pick me up since they already were going to pick up another car from Sac. and I said why don't you pick up my car instead and bring it to Reno, they said they couldn't book a trailer in Cali so they cant pick up my car. But they could pick up a brand new BMW they bought off an auction. That's when I decided they aren't looking out for my best interest. Had my car fixed at a reputable mechanic shop just to find out that the center carrier bearing was making that knocking sound on the driveshaft, no bushing/rubber left what's so ever. WHO sells someone a car with already (2) things wrong with the car, WHICH was not reported on the maintenance report that Lance handed me. LIAR LIAR. Anyway, they did one thing right which was taking me to California to pick up my car, luckily. Brought it back and had GMC repair the carrier bearing. Moral of the story is that this dealership is just out to rip you a new one. DO NOT BUY ANY VEHICLE FROM THIS SHOP UNLESS YOU HAVE IT PROPERLY LOOKED AT AND MAINTENANCE RECORDS ARE CORRECT. Lance is not professional and shouldn't own a business like this where he lies. They come up as friendly but as soon as you buy the car, they will backstab you. Another example was when I first showed up and asked how to pay the car payment, they said come in to the shop and well help you with that. Well the day came where I had to pay the car payment and I called and the lady in the office (lance's mom) said "We don't help with that call the bank" and hung up. THIS IS WHAT I MEAN BY UNPROFESSIONAL. I will make sure to tell as many people as I can how bad this dealership is. The only reason I came to this dealership was because the car I bought is rare and I wanted it. Other than that I could care less about Cruzen. I will give 5-stars to Dilip and Jose (their mechanic) but the Owners get negative 5 stars. If you read this far I appreciate your time. read more