The food is delicious and the service is ok but they do forget minor things like when ever I go I ALWAYS ask for a side of pickles but most of the time they forget the cheese sauce that I bought and the pickles! Cheese sauce is 2-3 dollars by the way! read more

Every single time I've gone into this particular Culver's, something is wrong with my order. And the employees behind the counter are not interested in taking my order or helping me when I approach the counter after my order is placed. They make it obvious that they would rather be doing pretty much anything else than being there "working." Today I asked for a cup for water, and the young man, who was staring at the floor, looked at me as if I were speaking a foreign language. The drive-thru workers are much better. Orders are right, attitude is good with them. I won't be back to this particular Culver's. read more

Stopped at Culver's and went through the drive through. Ordered a butter burger for myself, spicy chicken sandwich for my daughter and burger kids meal for my son. Our food was good. We had no complaints as we truly enjoyed everything. Typically at Culver's after you pay, they place a sticker in your mirror and ask you to pull up so they can bring your food out. The wait was not long at all. Staff were friendly and nice as well. read more

Culver's - Fast Food Near Me - Phoenix, Arizona

Total chaos at this restaurant on a Sunday evening. Ice machine was empty and when we approached the manager she said she could not help us with ice as she was super busy. Wonder why this could not be delegated to her team? Fish was burnt and coleslaw and mashed potatoes had a little weird taste. After paying $20 + for fast food, it wasn't the best experience. Soda station was so dirty and not clean at all. Employees lack motivation and are not trained. They forgot the signature sauce and had to return to get it. read more

This is Avery clean store. I was craving a concrete mixer (vanilla, salted caramel, and pecans)., so stopped and ordered two to go (had to share with the Gubbs). Service was efficient. This is a good representation of the brand. read more

This was the worst food exerience I've had in my life. It was my first time coming here and I spent like $25 just on myself and I waited an hour for my order. I got absolutely none of what I ordered which was the fried fish etc. I'm a pescatarian so I couldn't even eat what they gave me. When followed up with corporate I also recieved nothing. So basically threw away $25! read more

I did get phone call from an assistant manager about my experience, however the manager did not offer any type monetary or actual apology over my visit past Sunday. I do not recommend this location as looks like I'm not that important being customer. Food is not as good like other competitors regards to cost/overall quality of food. They certainly have the ability to help a yelp member who had gone many reviews before read more

Culver's - Butter burger w broccoli no bun)) - Fast Food Near Me - Phoenix, Arizona

Something is off about this Culver's. Coming from the Midwest Culver's is one of my favorite spots for ice cream. I don't know if it's its just this location but the custard is not...custardy. It doesn't taste right or have the right texture. And when I get a salad the quality seems to be lacking compared to other Culver's. read more

I had never been to Culver's so I had to try it. It's a chain from Wisconsin. My son had the butter burger and said it was the best burger he'd ever had. They actually have a veggie burger there so I got that It was ok but the cheese wasn't even melted and it was a bit dry. The French fries were average, a little uncooked in the middle. The onion rings were deep fried to perfection. I'm not even sure there was an onion in there but they were crispy. By scanning our receipt and answering a survey we were able to get a free custard dessert. It was pretty good very sweet. I want to go back and try the fried cheese curds. We dined in the restaurant and it was a bit dirty but they had someone walking through the restaurant to make sure everything was ok and that is when he told us how to get the free dessert. read more

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The food was really good! Hot and fresh even though we picked up our order through the app and brought it home. The app works great and makes it even easier to order. We went in to pick out a couple pints of ice cream to bring home and our cashier was very nice and helpful, we will definitely be returning!!!! read more

Culver's - Fast Food Near Me - Phoenix, Arizona

First time ever at a Culvers. I just assumed it was fast food & wanting to grab something quick before a little roadtrip, I made the mistake of trying their drive thru. After you order & pay, they do not give you your food through the window. They direct you to park in the parking lot off to the side of the location & you sit & wait & wait...and wait. 25 minutes later, they finally come out with your food, but is it yours? No, they are bringing it to another vehicle even though you put the little ticket number in the window (which no one told us to do, we just assumed that was the only way they could identify which of many cars the order was for). After bringing it to 3 other cars, they brought it to us! If you ever eat here, do yourself a favor and just go inside & eat. The grilled chicken sandwich was delicious & their fries were really good as well. Probably won't go back again though, because contrary to what it looks like, it is NOT a fast food drive through. read more

Culver's - Drive thru parking lot next to the building - Fast Food Near Me - Phoenix, Arizona

I went to Culvers for the first time in many years as my wife wanted a hamburger. When I got to the location, I ordered the food at the counter and for some reason the guy didn't understand my order and made multiple mistakes that I kept correcting him. When the food was finally delivered, I knew it was wrong, but I didn't care at this point and just took it. I ended up getting a cheeseburger that was wrapped in paper that was all soggy and peeled when it came off and the onion rings I ordered were burnt to a crisp my sandwich had nothing on it which was unusual and was just a piece of meat and melted cheese. My wife got a Mushroom Burger that was also in a soggy rapper and looked like garbage. I always thought Culvers was supposed to be the best, but I am telling you if this is a premium burger I don't know how you stay in business read more

My husband and I are so sick from eating the ice cream last night. Please don't eat the ice cream here. It is disgusting and will make you vomit and have diarrhea. This place should be shut down because I believe I've read comments like this before. No care for Service. No cleanliness. And the health inspector needs to be there immediately so they don't poison anyone else read more

Ordered a concrete and it was disgusting unfortunately. The concrete was not creamy and tasted like it had wax in it. It left a film in your mouth that was just gross. Won't be back! read more

Food is always good, but they mess up the order Every Single time. We pass by at least weekly so we get culver's often after kid sports practice... for convenience. But it always turns out to be anything but convenient when we have to run back for everything that they forget. It happens if they are crazy busy or if I'm the only one in the line. It happens if I order there or ahead of time. The manager was genuinely apologetic on the phone yesterday, but also argued with the team mended who messed up while I sat there and listened. I don't want this location to close but they definitely need processes updated and reviewed often. read more

Well I came early and tried to use there application but it wouldn't let me order because there were no times available for my order. I then tried the drive up speaker didn't work drove to the window and beep my horn to get someone to take my order. I ordered a butter burger with bacon and catups a small onion ring medium Rootbeer and a larger concrete mixer with hot caramel and hot fudge. Got my order in a few minutes. But my butter burger didn't have the bacon on it so I sent it back when they brought my concrete mixer to me they redid my butter burger and it's was really good. I tried not to read any reviews but my experience seams to be the norm here. But I will try to come back and try it again. Because the butter burger was very good. Better than Five Guys or Wendy's at least the taste and freshness of the burger!!!! Maybe next time the application will work or the drive up speaker will work! read more

Have eaten at this location twice. Both times the staff were very friendly and accommodating. They offered helpful suggestions. Which ended up being delicious. Ambiance was clean and stocked condiments. Food was very good. Went on National French Fry Day, their crinkle cut fries are awesome. Had butter burger and mushroom burger, both were delicious. Will be back read more

I love the Ruben. They always make it to perfection. I have them make the bread a little darker than normal, add jalapeños to my sandwich, always tell them to put some love into it and they always do. It's my favorite cheat day food. With the onion rings on the side. I usually go at night, on my way home from work, definitely recommend this place. The new manager is amazing, always has a smile on her face and is eager to make sure her guests leave happy. read more

Really just a rotten place when people don't care to make others job easier. It's 106 degrees outside with a dead dinning room and drive thru and they can't just hand the door dash orders through the drive thru. I don't care if it's policy. Other stores and businesses allow it because they aren't assholes read more

Went here for a 9pm burger and still paying for it this morning. It was a double butter burger on a BOGO sale. It was cooked fresh, but got cold after 5 minute drive home. Wasn't bad, but will stick to Culvers at lunch. read more

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AVOID THIS PLACE. Worst. Service. Ever. My wife and I had heard of the quality of Culver's ice cream, so went to get some. First time buying ice cream here. Were "greeted" by a small, elderly, pinched-face female with all the personality of an angle grinder. She was unable to satisfactorily explain the ice cream flavors (not posted, and apparently only two), since the posted menu is inadequate and confusing. When I placed my order (waffle cone, chocolate) she claimed no mixers or sprinkles came with cones. Where is that posted? On delivery, my "waffle cone" turned out to be a plastic cup. I pointed this out to Miss Personality, and she claimed I had "changed my order." Maybe she could be trained to listen before interrupting when orders are given. On my one previous visit to this Cave Creek Rd location, I tried the widely advertised "butter burger." I love burgers, but this one was the worst. Thin, squashed, overcooked, greasy, flavorless. One sandwich -- the Reuben -- was tolerable, but still not great. Even so, the parking lot was full (first day of schools' summer vacation) so I don't expect much improvement from this management. ADDITION: Got a response from "Manager" that said please follow up at "ContactCulvers.com". I did that. Crickets. Hardly surprising -- did you notice their one- and two-star reviews FAR OUTNUMBER all the others put together? AVOID THIS PLACE. read more

I'll say this this is the best Culver's I've ever been to always a good time no matter where I'm at the workers are always on point

We tried to order on the app but it was unavailable at this location, so we ordered in the drive thru. The staff was clearly very overwhelmed and in the weeds. We paid and were asked to wait in the side parking lot for our food. We waited for 26 minutes! With zero explanation or apology. We had our toddler with us and zoomed home to eat. When we opened our order two of the burgers were incorrect, missing requested toppings and we didn't have the cheese sauce for our French fries. Super bummed. And the food wasn't even piping hot, just basically warm. We were more than disappointed. read more

Always always always have to wait forever for food here. I'm glad it's fresh; but the wait times are obnoxious. read more

Manager at the window was awesome! I don't know what mad genius came up with the curderburger but wow! Tons of flavor and so cravable, I'm sure we will be back again for it before it's gone. Food order was correct, fast and beyond delicious. This location was far from home but obviously worth the ride. Curderburger I love you! read more

Culver's - Curderburger Mmmmmm - Fast Food Near Me - Phoenix, Arizona

Yikes! First, replace/refresh your signage! Second, we went through the drive thru because it didn't look busy... Later, we realize they have Everyone pull into a parking slot until they bring your order....6 cars are waiting. Then, the manager comes out about 10 minutes after waiting saying one of the items we purchased (one they are promoting) the machine is broken. Oh Boy, things happen- but, then we waited probably another 20 minutes for our order....definitely not a quick stop/fast food location. I give 2 stars because sometimes maybe a person doesn't show or it's an off day- but, the signage is really bad and needs to be refreshed it looks very unattractive/faded. read more

Another complaint at this Culver's on Cave Creek and 101 just north of the 101. I came in and ordered chicken strips and got home and they taste like fish sticks instead of chicken strips. The cook is putting chicken strips in the same fryer as the fish strips making the chicken strips taste like fish. If you're going to cook chicken strips, cook them in a separate fryer..... Do not contaminate the chicken strips with stupid fish sticks. And I personally don't eat fish at all... so I hope you correct this problem. I came in 3 days ago. I thought I'd make the complaint here for them to correct the problem down there. read more

Overpriced. But the main problem is the wait time is insane for even the smallest order. Figure it out folks. Fast food, not sit down. This is not a one time occurrence... every time, one concrete mixer takes 15 minutes minimum. read more

Have you ever gone to a fast food restaurant and been told you can't order because they have too many orders? That's what happened today. After waiting over 15 minutes in line with only two people in front of me, I overhead a very young looking manager tell the cashier they could not take any more orders, because the cooks had too much food to prepare. He didn't tell the 12 of us in line, but the cashier let me know. You'd think they'd give some sort of coupon or something for wasting their time. Nope. Not even an apology. It's my fault though. I had forgotten my last experience with this location where I had to wait 30 minutes in the drive thru with zero explanation. Now I'm just making sure that anyone who reads this review gets fair warning: This location sucks. If you want Culver's, go to the one on Shea or anywhere else, this place is terrible and needs a new owner who takes pride in their business. read more

As far as the taste- it's fast food. It's hot and good. Crispy chicken sandwich and fries. It was good. Culvers does have taste better than other FF imo. My problem is that you drive thru, pay- get a post it and pull forward OR park somewhere. When you get your food no ketchup! No sauces. And no one around. What am I supposed to do get back in the drive-through? Get out of my car. Go in and get ketchup?. I just find it. So annoying what percentage of people order Frys don't want to catch up? I'm pretty sure I'm in the majority do you wanna catch up? By the way, that's not just this location. It's all covers it seems like. read more

I went to this location for lunch with a coworker and ordered my food to go so I could eat and take the rest with me. When I started on my fries, they were covered in an extreme amount of salt so much that I ended up with a sodium hangover the next day and couldn't work. I even tried shaking the fries in the bag to remove the excess, but the amount they dumped on them was ridiculous. I called the manager to let her know, and she showed zero concern. No accountability, no apology. This place is dangerous with how they handle food. If you care about your health, avoid this location. They'll serve you something that can make you sick and then shrug it off. read more

Downloaded the app, got the big "WELCOME" message and a shiny discount code--cool, right? Decided to order a few extra things (nothing that broke the rules), only to find out at checkout that the code doesn't work. Hit "Apply Coupon" and... nothing. Classic bait-and-switch. Honestly, I was ready to order either way, but if your first impression is false promises and wasted time, that says a lot. Deleted the app. Hire better developers. read more

26 minutes waiting in the drive-thru. That really says everything about the experience

Employee carol is very rude and disrespectful and discriminatory as she yelled and disrespected me and my family

They forgot my burger and then when I called to tell them they forgot it, the guy on the phone told me he was going to send me a coupon for a free burger and then didn't ask for any of my information. So I asked him if he needs my information to send me that coupon and he said sure, and then I asked him to repeat it back to me because he clearly was not paying attention to what I was saying and didn't write it down because when I asked him to, he asked me to repeat my information back to him. When I asked for his name he said "oh no, that's it". Every time I come to this location my order is messed up and a level of unprofessionalism EXTREME LEVEL of unprofessionalism. read more

Horrible experience. They got the order wrong because they didn't pay attention. The 3 piece fish dinner and fries does NOT include a drink! Are you kidding me? What fast food joint doesn't do that? Then they charge me $8.00 for three medium sodas. Seriously? I will never go here again. Ever. Done. read more

Culver's - Fast Food Near Me - Phoenix, Arizona

waited 45 minutes for a mini mixer while 15 cars behind me got their stuff asked for a refund from the manager got straight disrespect from her, she's loud obnoxious and very rude to the customers would not recommend do NOT go here read more

Service here is still brutal. Ordered a mini Concrete Mixer ... took 17 minutes. Not sure how that happens but why have a drive-thru when you tell everyone to go park once theyve put their order in, regardless of what theyve ordered?? read more

Called at 3 when I was told there would be a manager on duty (Sat at Appx 2:45) . Called again at 4:00 because the manager wasn't there at 3:00. Was then told Pete, Chris and George own the store. George only comes before opening. Chris 1x week and Pete whenever he feels like it. All of the managers they hire keep quitting. Seems a little suspect. But considering the original reason I was trying to speak to a manager in the first place -make a suggestion of Brianna being moved to a different position -order taking when she describes the cement mixer as basically vomit...... meanwhile Shannon at the next window was an ABSOLUTE DARLING and should be given a raise! I sincerely hope the franchiser revokes their ownership. And will be requesting as much on behalf of the employees who are working as hard as they can to keep that place afloat. Wouldn't be surprised to review the health inspectors report. Food is a 5/10 at best. I went for a meal and left with a DR. Pepper. Refunded..... because Brianna couldn't place my order. Thanks. Ambiance is decent. No complaints there. Always clean if/when I eat inside. read more

The staff is outstanding and helpful. The burgers look like McDonalds - sloppy and inedible, yet once you put it back together, it's not bad. The ice cream is good. I was warned not to use the drive through and glad I didn't when I saw the pile of cars waiting for their orders (it was lunchtime). The best thing about this place is the eat in restaurant which is nice and the staff keep it clean. read more