Wasn't super impressed with my stay at the Cupertino Hotel. I had requested the airport shuttle when I first booked the room, but when I came down to check out, the shuttle driver wasn't available so I had to pay for my ride. The bedroom and bathroom were spacious, but wear and tear is starting to show. The tub was missing a drain cover and had cracks on the shower dial. One of my towels was frayed. The breakfast was fine. They have a decent selection for a continental breakfast, and a person dedicated to the omelette station. Would probably look for another option in future, unless there was a really great room deal. read more

Came in for a week to spend with my husband whom I had not seen in 3 months while he was working here 2500 miles from home; very nice hotel; front staff excellent; very accommodating; only issue we had was upon checking out we paid out minibar fees and then get attempts to charge our room 400$ more because the maid said she smelled cigarette smoke in room; yes we smoke but went down 4 floors to parking lot EVERYTIME to smoke; front desk saw us EVERYTIME; I called my bank and then called hotel; manager did say he checked room and apologized but I almost feel like they knew we smoked and spent enough money that they would try to charge us; only other complaint is that none of housekeeping we ever talked to spoke any English; very frustrating; very disappointing after a wonderful week long stay! Would probably stay again but not sure; will see when I go back in December. *****also reviewed on Trip Advisor and the GM responded saying that we did smoke in room when we did NOT; no way to respond back to him so we will NOT stay there again and I will spread the word among our friends who travel to area regarding this; would NOT recommend at all after this! Many more beautiful places to stay for sure!!! read more

The best inn I have ever stayed at. If the rooms were not around the beautiful 2 pool 1 hot tub courtyard it would be called a 4 star hotel not an inn. The room is immaculate. Clean. And everything is well placed. Check my pics. The bathroom is huge. Bigger than Hilton Marriott Hyatt and definitely way better than Sheraton. The lights and fan in the bathroom are separately operated so no need to turn on the fan if just using the sink. The room has a radio with both iPod plug and aux cable. The tv has all premium channels. The bed is awesome. Soft but supportive. Nice mirror in the room. Nice big closet with security lock box. I'm super happy with the room. Definitely recommend it and would book again. They also offer 10% discount to AAA members. Free buffet breakfast. 24 hour service. Excellent. read more

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Two weeks ago I was forced to stay there, because of my accidental reservation that ive made that I tried to cancel 2 minutes later and the hotel did not let me .. The stay was awful, staff was rude and not friendly eventhough I was being very friendly. The rooms floors and remote felt sticky and the complimentary glass cups had finger prints on them... really gross... Will never make that mistake again. read more

Lovely hotel in Cupertino with a inner courtyard that is beautiful and luxurious--mood lights, tropical landscape, fountains, lounge areas, pool, and spa. The rooms are nice and comfortable and the complementary breakfast is delicious with lots of options. read more

Hot tub was freezing, we found a long black hair in the bathtub, I've attached pictures. The room temp was broken so it was very hot and the windows would not open for us to get any air. Pillow was too soft. Overall, not a very comfortable experience. Front desk staff was very polite but talked way too fast, could barely understand him. Happy hour w/free drinks and food was nice. Location is nice as well. I really wanted to enjoy this hotel and stay frequently but they will need to make some changes to do so. read more

Cupertino Hotel - Room temp broken - Hotels Near Me - Cupertino, California

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Room is nice and hotel seems clean and well kept. Decent service. That said, 3 things about this place make me positively furious. 1. They have these RETARDED ironing boards that have the iron bolted and attached with a metal anti-theft device. Really?!?! Is there really such an epidemic of iron thieves that this is necessary. Infuriating. Took me twice as long to iron my clothes AND the iron is bolted to the squared off end of the board...which I NEED to iron my male clothes. Absolutely mental. You're a hotel 1 block from Apple head office. Do Silicon Valley people with stock options steal your precious $10 hotel irons? I will actually pay more to stay at the Cypress to not have to iron my shirts here again. 2. Your bath soap is terrible. The "exfoliating" grit in the soap is like a fine sand and got in my eyes. Horrible. Get another soap vendor. 3. Water pressure in the shower on the 4th floor was abysmal. Seriously. Could barely get wet, then barely get the gritty soap off of my poor, fatigued body, (after the ironing ordeal). Get those things sorted and I'll come back and possibly add another star. read more

Cupertino Hotel - This is so paranoid and stupid that it defies description. - Hotels Near Me - Cupertino, California

We thoroughly enjoyed our stay at the Cupertino Hotel this weekend! I got an awesome deal for a standard room with a king bed. We have 3 small children so we were expecting to be able to get by with a rollaway bed and didn't mind paying the extra fee. But since they didn't have a rollaway bed, the kind gentlemen at the front desk (Reyver I think was his name) exceeded my expectations to accommodate our situation by offering to upgrade our room to a suite with two beds. I was totally blown away by how spacious and clean the room was. The bathroom is huge and the floor/carpets are kept really tidy that I felt comfortable walking around barefoot (although I didn't). The complimentary breakfast was also fantastic! Can't go wrong with an omelet bar. All in all, we would definitely choose the Cupertino Hotel the next time we're in the South Bay. It's conveniently located right off highway 280 and a 5 min drive from our favorite Orenchi Ramen restaurant. Wish I took more pics! read more

Cupertino Hotel - Hotels Near Me - Cupertino, California

I stayed at the Cupertino Hotel for one night on 10/16/18. My first impressions of the hotel were good seeing the nice clean lobby and landscaping. The staff was also friendly, which I appreciate. The check-in experience was pleasant, and so were the breakfast staff. The room itself was not perfect. I feel it should've been considering the extremely high rate I paid. The stained, worn carpet, and mold on the shower ceiling made the room feel dirty. Certain plumbing fixtures and bathroom tiles could also use some updating to bring the hotel out of the 1980s. On a positive note, I got a corner room which was large for a standard room. The mini-bar and bottle of wine which I didn't drink was also a nice touch. Thankfully, the beds appeared to have clean sheets, and were comfortable. Breakfast experience was below average. Food quality wasn't the worst, but my friend and I found the coffee to have an unusual mildew smell. We did not drink it, and ended up stopping at the Starbucks inside the nearby Safeway. I overpaid for my room since there seemed to be a shortage of hotel rooms in the area. $388 for one night was a hard pill to swallow. Having a tired looking room and mildew coffee only added insult to injury. I might return to the Cupertino Hotel if the above issues are addressed, and the rates aren't so high. read more

Luigi, My husband and I can not thank you enough for all of the hospitality you showed us during our stay at the Cupertino Inn. We had been traveling on the road ALL day and decided to get a hotel to rest for the night. The front desk area was clean/ well organized ( always a plus) Luigi greeted us right away and made us feel like we were good friends catching up and not just a number. Chatting with him was a breeze and it was nice to feel right at home while being away from home. With a few restaurant recommendations, we explored Cupertino and enjoyed a comfortable rest. The breakfast in the morning had many assortments to choose from. The fruit was fresh and eggs are cooked to order. We definitely enjoyed our stay here and will come back the next time we are in town. read more

Please double check your credit card statement after staying here. They will charge you extra. I stayed here last week for a few days and had no problems with the hotel. The complimentary breakfast was great, the hotel was clean, and the workers were professional. I checked my credit card a few days later and was charged an additional fee. When I called the hotel, they claimed I had 2 of the candy bars in my room when I made sure not to touch any of the candy or wine. They still refuse to give a refund. Be careful with this hotel. I asked a friend who used to work there and he said this happens frequently. They charge extra even if you didn't eat the snacks and don't give you refunds. read more

We only stayed here 1 night during memorial day weekend and it was a very nice time. Front desk was very helpful and provided excellent customer service. The room was spacious and the bed was very comfy. Breakfast in the morning has wonderful options and an omelet bar where a chef makes you one fresh. I would definitely recommend this hotel. read more

I stayed here over Thanksgiving weekend and I got a good deal of $99 per night. I tried booking this hotel through hotels.com but they tried to tack on a $120 resort fee on top of the $99 per night rate for three nights so instead of paying $332 for the three nights plus tax, hotels.com tried to charge me $452 instead. I don't know what that scam is but all of the hotels in Cupertino charge this misc fee if you go through hotels.com. I booked the room instead through Priceline.com for the same three nights and I only got charged the $99 a night plus tax. It's a nice hotel and ridiculously secure. The rooms are clean but I wish they had more outlets in obvious places like on the desk and night lamps. This is the cheapest 'luxury' hotel in Cupertino in a safe part of town. Plus, I got a view of the Apple campus across route 280. read more

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I'm pleasantly surprised with how great this hotel is. Because it's facing the freeway it looks like a concrete block but it's filled with a fantastic facility. Both aesthetically and professionally. There is ample free parking. The check in process was quick and easy. I booked a stay online (4 nights for 435+ tax and pet fee) I brought my dog with me. It's a pet friendly location. 35 per day per pet. The concierge was genuinely welcoming and made the tedious task of signing basic waivers simple and quick which was a sigh of relief. They asked if my dog is afraid of elevators and offered a stay on the first floor. They provided me with a parking pass, WiFi password and a card that would allow a complimentary breakfast, drink during bar hours and snack at the restaurant. The bar/breakfast area is small but classy. There is a large pool and jacuzzi in the courtyard as well as a bunch of outdoor seating. The single king room was fantastic. Clean, full of toiletries, towels, ice bucket, champagne glasses, mini fridge, water heater, coffee maker, usb with plug in charger, folder with post card, envelopes for letter writing, desk, dresser, huge vanity, restocked coffee (Starbucks brand, three different kinds of tea) the bathtub had a plug to fill for bubble baths. The courtyard had lush green plants and pretty hue lights at night. The staff has been incredibly kind and accommodating. They answer phones immediately and are very well informed of the properties facility. Everyone I talked to had worked there for years. Housekeeping cleaned when requested and was kind during any interaction. There was a do not disturb and maid service sign to hang if needed. They provided body wash, bar soap, conditioner, shampoo, lotion, and plenty of towels. The bed was soft and comfortable. The pillows were wonderful. The air conditioning worked perfectly. The tv had plenty of channels along with a guide. I ordered room service and the chef brought it up himself. He was kind and genuine. I'm happy. Thank you to the staff. read more

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Cuperino Inn is now known as the Cupertino Hotel. As a business traveler, it's now kind of obvious why they were the last hotel in Cupertino with rooms available to book through our company's travel web site. The location and rooms are both great. No problem with location or the room quality. Beyond that, they're clueless. WiFi is useless (had to switch to my personal hotspot to get anything done. Strong WiFi signal in rooms, but their uplink to whatever ISP they useou sucks so bad it's unusable). Don't try ordering food either. I was working and couldn't leave the room and ordered a room service dinner. I was told it would take 45 minutes. After 1.5 hours I called to ask how it was going... and was told the order was cancelled because they couldn't contact me on my room phone. I'd been in my room the entire time, and confirmed they could have reached me by asking them to call me back when they said they couldn't. When I asked why they didn't bother to knock on my door if the phone didn't work (though it did), the front desk person said it would be an invasion of my privacy. What? I asked you to deliver food to my room, and it would be an invasion of privacy to tell me you can't? So, I went downstairs (on my way to McDonald's to get some friggin' food) and asked to talk to a manager. Guess what? No management on staff at around 6PM... and I didn't get a name or contact info until I said that "no manager here" isn't good enough and that I'd like to talk to someone. I feel sorry for the front-line staff here. Everyone I talked to was apologetic, but clearly worried about it escalating to someone higher. The $100 damage pre-charge on my corporate AMEX card is weird as hell too. I've traveled all over the world, and this is the one and only hotel that's ever done that in the last two decades of business travel on my corp card. read more

OH. MY. GOD. This hotel is soooooo nice! Everything about it was perfect. We booked a room for my friend last minute for her birthday and it was way within our price range. Our room had a separate sitting area with its own tv and the bathrooms had adjustable mirrors. What else could us women want??? The pool area was absolutely dreamy and at night, everything is lit up beautifully. Now the breakfast - WOW. The breakfast buffet was crazy good. We definitely ate our hangovers away. Hahah. I would not hesitate to book a room here again. Thank you Cupertino Hotel! read more

This place was disgusting. If i could give out less than a star i would. The staff was obviously sub par and for a motel it was filthy, let alone hotel. This is part of a chain and the manager should be fired immediately as the sister hotels in the area were in better shape and had better service. read more

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I can't say enough positive things about this place! From free cocktail hour with food to the amazing staff especially Christian thank you for you outstanding customer service! Definitely would come again!!! read more

Cupertino Hotel - Courtyard lit up - Hotels Near Me - Cupertino, California

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Love this hotel! The rooms are very large with two TVs- one in the living area and one in the bedroom. Don't be fooled by the outside of the hotel! The rooms inside are very nice. The staff are very courteous and nice. The breakfast is really good too. It has a omelette station, hash browns, sausages, pastries, and cute little Nutella bottles. Also from 5-6pm, there's a happy hour which offers free unlimited alcohol and delicious bites which include cheese, meat, crackers, fruit, and other more filling foods like mini-BLT sandwiches and spinach turnovers. I was able to have the happy hour as my dinner when I stayed and be extremely full. As you can tell, food is the way to my heart hehe. read more

Clean room, comfy bed, flat screen TV, free wi-fi (if you can get it to work), complimentary breakfast, free drinks & snacks at the bar, and a complimentary car service to the SJ airport. The staff is also very friendly. The guy told us he didn't really care what time we checked out the next morning and that 1:00 pm would be fine. Nothing fancy, but not bad for $109 a night. read more

I really enjoyed my stay here. My fiancé and I booked this room for a reasonable price shortly before our trip to the area. The staff was very attentive and the room was clean and modern. My fiancé and I went to breakfast the next morning and we were very impressed by the spread...much better than the typical continental breakfast that most hotels provide. We didn't get to try the pool or hot tub, but the ambiance in the courtyard was lovely at night. I'm grateful for the attention to customer service here--the front desk staff even helped me track down my iPad after I discovered that I had left it in our room. This place is so worth the money, I would definitely recommend it. read more

I've stayed here quite a few times and enjoyed my stay each time. Staff is nice and helpful. Will be coming back soon!

My boyfriend and I stayed overnight since the following day we were heading to the Niners game. Upon arrival I was truly impressed. The lobby is very nice, had a classy feel to it. When we entered our room, it was very clean and spacious. The bed is very comfortable and I slept like a baby. Restroom is big and not closet small like some hotels. My only complaint is that night was very cold so I turned on the heater. When the heater kicked in, it started to smell like dirty water/mold. I have asthma and that really bothered me. I had to turn the heater off because the whole room started to smell bad but the smell went away. Other than that, that was the only problem. If I'm ever in need of a hotel in the San Jose area, I'll definitely keep you guys in mind! read more

Pleasant stay Breakfast with our waiter Minh was wonderful Lucas at the front desk was a delight read more

Around 12am the neighbor room was yelling at people for slamming their doors, if they were too loud and calling people racist. (It was typical normal hotel noise, people walking down the hallways and closing their doors) Every 5 minutes she would come out of her room and do the same thing. After an hour, I called the front desk and was told that she was a regular and not the issue at all so there was nothing they would do about it. I didn't grab the lady from the front desks name but she didn't care to hear my concerns. Once I had gotten off the phone, she had called her room and made sure that she was okay and to tell her that someone complained. Since the rooms were next together it was pretty easy to hear the conversation. She continued after about 20 minutes. It's a nice hotel but if you're not a regular I wouldn't bother. read more

Huge rooms were a plus. The hot tub was out of order and the "heated" pool wasn't that warm. Beautiful outdoor patio with plenty of tables to lounge. Wouldn't order the room service. read more

Just finished up a 3 day/2 night stay with my Family of 5 adults and 3 kids. We were all thoroughly impressed with everything this hotel has to offer. I have to admit I was a bit nervous when I read other reviews prior to our stay but I did not encounter any of the negative marks noted by previous reviewers. Maybe they had a bad week? As others have noted, The free Breakfast was amazing-made to order omelets, buffet style Hash Browns, sausage, fresh squeezed juices, pastries, etc! In the Evening they have a free happy hour and a light Hors D'oeuvre spread. Plenty of seating and high chairs if needed, this was a big plus for us since we were traveling with 3 under 4!! Cupertino employs a great team! Thank you management! Every time we needed something they were quick and attentive. Sorry if we were a pain, from my 4 year old locking the bathroom to my 1 year old destroying a box of Cheerios all over the room floor. They even brought us a microwave one late night for leftovers!!Front desks attendants were always helpful and friendly and maids were quick to help us out with a quick vacuum if needed. Rooms were very nice and spacious. We had an 2 executive rooms, both with 2 comfortable queen beds , front sitting room, Double sinks bathroom and vanity, Direct Tv, bar sinks and plenty of space for the kiddos to play. I snuck a peek at the regular rooms and they were also large and spacious. Thank you again Cupertino for making our stay great. We were there for a SJSU graduation and we were close to everything we needed that weekend. Bonus was the Safeway, shops, and eateries that were just steps away from the hotel. We can't wait to stay there again !! Next time NorCal!!! read more

This is the worst hotel I have stayed at In The past couple years! I'm sure it's covid but the pubic hairs on the back of the toilet on our arrival were off putting! But the room was large and although semi refreshed the property needs a complete refresh! Elevators are dated and scratched and dented all over! Third floor ice maker is out of order gotta go down 3 floors just to get ice! Thermostat showed error in room! But manual controls on ac's anyway! Turned cell phone music on to drown out neighbors tv noise got hit with $400 noise violation! Sorry two old wooden doors don't block noise but it goes both ways! This place sucks but kuldip be better off sleeping at a motel 6 or in the back seat of your car! read more

I totally forgot to write a review when we stayed here last year November on a Tuesday before Thanksgiving. We got a killer deal only $99. a night we have never seen that price again. I knew it was near a holiday & during the week. I love how colorful it is at night around the pool area. So pretty. Room was nice & spacious. I love how they have goodies in the room, for a price of coarse. My favorite part was the food breakfast in the am included. Anything you want. a personal omelette maker. Fresh juices. Delish. Also walking distance to Safeway & Ross. The reason I checked if I wrote a review is I just booked it again for my son & daughter in law to stay. I hope their stay will be as pleasant as ours was. November 10th booking. read more

We're very pleased! Courteous staff, great courtyard/pool area, awesome breakfast! Very reasonable too! read more

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We had a great one-night stay at the Cupertino Inn. No problems with online reservations via Expedia. We checked in around 7 PM and got upgraded to a suite! All the hotel staff were polite and friendly. For a reasonable price, you get free parking, WiFi, and breakfast, including an omelette station. The bed was probably one of the most comfortable hotel beds I've slept in. Everything was clean. However, the hotel could be improved with some renovations to the bathrooms and carpeting. Also, they charge $200 for incidentals. The $200 was returned to my account the same day I checked out--not sure if it was my credit union or the hotel, but I was happy that it didn't take a few days for my money to be returned. Overall, a reasonably-priced hotel in a good location off the highway. read more

It is an old hotel with the architecture of a prison. The solid concrete walls and floor means every sould made at the pool or walkways echos and is amplified. The front desk (blonde) was condescending and rude at checkin and knew about the noise "several complaints " - her words, but was unwilling or unable to do anything about it. The carpet was "wrinkled" it was so worn. I could not recommend and would certainly not consider in the future. read more

Pool is small and they don't clean. Lots of hair and debris in pool. Pool deck doesn't have chairs or umbrellas. The pool is situated in middle and the building surrounds the pool blocking the sun on the actual pool, so pool water is mainly in shade most of the afternoon. The hotel rooms are good size and comfortable. The Room service takes a long time and the complimentary breakfast is not fulfilling. read more

Cupertino Inn. The definition of the word Inn is defined by "an establishment providing accommodations, food, and drink, especially for travelers." NOPE. This place clearly did not attend lecture and missed the memo on this memo. --WHAT SHOULD I ORDER-- 1) A headache, a chargeback, and maybe another hotel/inn accommodation. Here is the reason why. I came here on July 7th to July 9th weekend from LA. The trip itself was pretty horrible as I had to deal with airline and baggage issues. The last thing I wanted to deal with was the hotel problem. I arrived here on Friday, and noticed there was a "YUGE" line just waiting to check in. I believe I arrived at 4 PM and the line was out the door due to a system error where they lost all the reservations. I did not get into my room until 5:30PM. They assigned me a room that was CLOSEST to the exit so lots of traffic and exit noises. The room itself was meh. --HOW IS THE SERVICE-- Non-existent --WHAT IS THE PRICE-- Hotel rates are competitive. Source: I came here one weekend. read more

Everyone in the lobby takes their lunch together. You can't get service for anything because they all just leave a sign saying come back later because all 4 front desk and restaurant employees have to go to lunch at the same time. Also the TVs in the bar area were broken. Which seems odd that they all would be broken at one time. read more

This hotel is a very small homey comfortable hotel! If you're looking for something high end , this would not be the hotel for you! They're complementary breakfast in the morning is out of this world delicious!! The concierge's at night are very knowledgeable and kind! Plus the complementary happy hour again was very nice! read more

Poor front desk costumer service. No microwave in our room, we ve been here 5 days still no microwave. Can you guys imagine staying in a hotel paying full rate cant warm your food, all front desk says they cant do anything????? Cant you be a little more human if not considerate??? Unbelievable! read more

Horrible place. Manager came into my room without knocking screaming that I had to get out of the room and that I was supposed to check out. Regardless of whether or not I had a do not disturb sign on my door, this behavior was absurd and terrifying. He threatened to call the police if I didn't leave the room in five minutes. When I went down to the front desk to see what the issue is (because my reservations extended through the next day and I wasn't required to check out until the next day), he informed me he would call my employer (who helped me book the hotel for work related travel) to let them know of my "behavior".He didn't allow me to speak with his manager and told me that he was the only person I was going to be dealing with. Will never be returning to the hotel, and strongly advise against staying here if you want to deal with competent, respectful staff. The general manager of the hotel has contacted me since I posted this review of his hotel, upset that I would post "derogatory statements" about the hotel "before allowing a full investigation". No remedies have been made besides an apology. Management's response to this post (making excuses over whether the do not disturb sign was on the door) is disgusting. Take responsibility for the actions of your employees. This place is absolute trash. Don't come here if you want any respect, privacy, or competent management. read more

We had a wonderful experience at the Cupertino Inn. We reserved our hotel on line, in advance, and it was paid for in advance. Absolutely no issues at all with check in. Our room was spacious with all the amenities. Bed is comfortable, dual bathroom sinks, newer fixtures, and this is the first hotel where my wife actually liked the hand soap, shampoo/cond. and lotion. The courtyard is nicely decorated kept clean. I got in the pool and hot tub and they were both nice and relaxing. Plenty of comfortable seating all around. The hotel is right next to the freeway and right next to a shopping center. The breakfast is out of this world and what most people often comment on when leaving reviews for this place. Made to order omelets with a large assortment of fixings. They have all you can eat bacon (the crispy thick kind), sausage, scrambled eggs, waffles, bagels, pastries, yogurt, fruit, etc...The happy hour was great as well. Free drinks for an hour and great appetizers. The bartender was great to talk to and took really good care of the guests. We ordered room service and did have a long wait and the food was warm. It tasted pretty good but when you're hungry and not wanting to go out, it was great. The entire staff at the hotel were extremely nice and polite during our entire stay. For the price we paid was around $120/night, which I thought was a great deal with the free breakfast and drinks. This will be our "go-to" hotel anytime we are in the area read more

We booked online and got a smokkin deal on our room. I paid and then realized they were pet friendly, I called and asked if we could update my reservation so we could bring our dog, they made it so hassel free. Upon check in I paid the overage for our dog and they upgraded our room at no charge to a pet friendly suit. I was offered a glass of complimentary champagne (which is always awesome) and told about happy hour and how to get to our room. The girls up front are super friendly and provided awesome customer service. We went to our suite and were impressed by not only the cleanliness but size of the space. Our room faced the pool and was quite. Happy hour was awesome the bartender Daniel was accommodating and personable. We each had 2 shots of tequila w salt n lime and house hor' dourves- cheese, crackers, assorted sliced meats, stuffed strawberries a nice array of food. The beds are soft, clean, and cushy. The showers were hot and good pressure. Breakfast buffet for us was a deciding factor for booking so we were excited to see what they had to offer. On Saturday we woke up and headed over for breakfast. They had coffee and tea set up with all the creamers, honey, sugar ect. at the bar. For Saturday breakfast they offered scrambled eggs, Turkey sausage, toast, bagels, danish, english muffins, yogurt, 3 different cereals, pre rolled egg n bacon burritos, bananas, apples oranges 3 different juices. Lots of good stuff. It was a nice assortment food and there was plenty. All around, we had a fabulous vacation and the hotel was absolutely amazing. We would highly recommend staying there!! read more