We walked in and everyone greeted us…read more Martin helped us and was very helpful with any questions we had thank you for the wonderful service !!

I had a really disappointing experience at this T-Mobile location. The woman who was supposed to be…read morehelping me didn't seem to know the answer to any of my questions. I ended up directing my questions to another employee (the girl with braids) just to try to get basic information. When she couldn't help either, I asked if they could check with their group or see if there was any way to help me. It was very uncomfortable because I could clearly see them texting about me instead of actually trying to resolve the issue. There was also a third employee helping two other customers who looked visibly annoyed the entire time, which made the whole environment feel unwelcoming. I don't know if they were having a long day or what, but as a customer, that shouldn't come across this way. What makes it worse is that they did have iPhones in stock, but because of the lack of knowledge, communication, and overall attitude, I decided to leave and purchase from a different T-Mobile location instead. My experience was on Jan 7th at 3pm fix your workers

I was at the Verizon store to buy a new phone, and this nice young man Andrel helped us. He had the…read morepatients of a saint , helping two seniors trading in a fossil of an old iPhone for a new one. He gave us excellent customer service.

There was one worker. I just needed to pay my phone bill in cash. After waiting 20 minutes, I asked…read morehow much longer the guy in front of me was going to take, the man replied 15 minutes. No apologies or anything. It doesn't take 35 minutes to change plans, which is what the man was doing. Terrible customer service.

Customer service is way below par! Sub-zero customer service!…read more I purchased an iPhone on November 20, 2025. When I went to the store to pick up my new phone and do the media transfer and turn in the old phone, I went there because the manager, Joshua, who sold me the phone, said I would be helped by one of the associates if he (Joshua) was not there. I received an email from AT&T saying my phone was delivered to their store. The associate, whose name is ANDRES, said he couldn't find the phone. He looked in the back and said my phone didn't arrive at the store. The phone was sitting in a shopping bag with my name on it. He did not seem to want to help me, and he was extremely short, curt and rude. The other associate, Oswaldo, actually found the phone. It was sitting in the back in a small shopping bag, affixed with a sticky note with my name on it. Photo attached. ANDRES began arguing with me, and his anger began to escalate, since I told him that he didn't know what he was doing. It was obvious that he had no idea what he was doing, and that he wasn't willing to look for my phone. I asked ANDRES for his name, and he sarcastically told me to take a picture of him. I took a photo of him since he asked me to do so. Then he became enraged after I took the photo of him, and he tried to throw me out of the store. I asked Oswaldo to help me with the installation. It was obvious ANDRES was not going to help. Oswaldo also refused to help me at that point, and suggested I go to another store. Then, ANDRES picked up my shopping bag and violently tossed the shopping bag on a table, and he told me to "get out of the store." He told me "never to show my face in the store again." I had to go to the Encino store to get the help I needed to set up my phone. The associates in the Encino store were very polite and accommodating, and did a great job. In my honest opinion, the customer service in the Woodland Hills store is atrocious! I have never been treated so rudely by a sales associate anywhere. I have been upgrading my iPhones there for many years. ANDRES is not suited for a customer service position with AT&T. I will pursue the matter further and report the incident to the District Manager. I will also never return to Woodland Hills and give them my business. In the future, I will take my business to the Encino store. Interestingly enough, no one in either the Woodland Hills store or the Encino store was willing to give me the email address for the District Manager in order that I may write and report the incident with ANDRES and his lack of professionalism. When I called today, November 26, ANDRES hung up on me 3 times when I asked to speak to Joshua, whom I was told would be in the store after 11AM today. ANDRES recognized my voice, and kept hanging up. Once again, he threatened me about returning to the store. And once again, ANDRES demonstrated rudeness and a poor sense of business acumen by telling me to "stay out of his store"! I would rate this customer service less than 1 star if at all possible. ANDRES must be removed from his position at once. I come from a generation where "the customer is always right ". Why does this not apply in this day and age? EDITED TO ADD -- I just spoke to Joshua, the store manager. Today is Friday, November 28, 2025. Joshua was not only unhelpful, but he took the side of ANDRES. He wasn't supportive regarding my treatment in his store, and said Yelp is a waste of time! He brushed my phone call off! Never give the Woodland Hills branch of AT&T your business. I hope the District Manager reads this review, because Joshua did not want to give me the information to send an email to their District Manager. Does anyone know if the Better Business Bureau takes these situations seriously?

I was at this branch today with my daughter on my day off. I needed to sort out a few things, not…read morejust buy a phone but also switch a couple of lines since I'm a business customer, and I expected good service. I waited about 20 minutes in line, and when it was finally my turn, I found out the guy there was completely unprofessional and had no idea how to operate the computer or do basic tasks. I just asked for some simple things, like moving a prepaid line to a regular line. In the end, he sent me to another branch because he didn't know how to do anything. I have no idea why they opened this store if they put someone there who can't help at all. Now I'm on my way to another store in the rain, just wasting my whole day.

This address is a florist shop, no metro pcs in sight. I've…read morehad this problem in the past with metro about 4 years ago. That and the lack of good deals for existing customers is why I'm switching to another provider

Great customer service Cinthia and the other coworkers are nice and they try everything to help you…read morewith anything I really recommend this Metropcs

bad place to shop the manger has bad Attitude never shop in…read morethis place again !!!!! When I enter the place the manger and 2 more workers didn't Speak she was attacking verbally Not polite the way she approached the customer (me ) was bad not sopriz why this place not so busy!!!!

I hate this CosmoProf because there's always the same lady being rude all the time it's older white…read morelady with short hair and glasses and I don't know what's her problem or what's her issue but it's like she doesn't like working there like girl if you don't like your job that bad then don't work there simple as that every time I go there she's always rude. The last time I went there I was purchasing a blow dryer and she seems so frustrated helping me. I know it was the last 30 minutes of them closing, but she was over here sighing and straight up you could tell that she didn't wanna help me out at all. I purchased the blow dryer and she accidentally clicked cash instead of Credit and she didn't know what to do. She was calling her managers and I was sitting there for a good 20 minutes waiting for her to figure out what to do and she just seemed irritated with me the whole time and then she was already saying oh you're gonna have to come back tomorrow to purchase it. I said no ma'am I already purchased it. What are you talking about like then I went in today I called on the phone before I went in because I was looking for something and she just always seems so clueless and then she's gonna say oh are you licensed? Are you licensed in a rude tone like ma'am? Why would I be calling the store if I wasn't not many people know about CosmoProf besides licensed people and you don't ask a customer that over the phone you ask that when they're there in person then when I'm about to pay and lying, I'm telling her oh I just called on the phone for something then she's gonna say oh don't you see I have somebody right here. Let me check her out . Give me a few minutes like ma'am how was I supposed to know that she could simply be like OK I got you give me a minute or two and I'll ring you up she always has an attitude and just seems like she hates her job like why do I have to deal with something like that being a paying customer at first I was not even trying to be rude to her but then she came off rude so I'm like OK since she wants to be rude. I'm gonna be rude too. You get what you give they really need to do something about the employees in that store because I've been looking at these reviews and they dont look good at all like honestly I feel like calling more higher up people and reporting them because if you honestly hate your job that much then just quit nobody told you to be 50-60 and working homegirl it's called being a decent human and having decent common courtesy to be nice to people I don't know what's wrong with people nowadays like honestly it's ridiculous

Andy, thank you so much for helping my daughter and I with the transition. All the staff was…read morefriendly but ask for Andy

Tell me why I place an in store pick up and I go in there and it's not ready of course. This is why…read moreI do in store pick up to avoid any interaction as much as possible. Me working from Verizon before I actually I'm brainstorming ways how to help them instead of them helping me so I basically offered to cancel my order online and now they're telling me that because I have to place it in the store. I have to pay for a set up fee. Is that more of a scam or what? Avoid this place as much as possible. FYI: I asked them if they can waive it because you're not sending up anything. I'm literally picking it up and their system is not allowing so I think the manager just do it but they're possibly doing everything under this sun but help the customer so I'd think twice.

Honestly, my favorite store & experience. I wish I would have purchased here first because I…read morehonestly think I found my store. The associates were all amazing and helpful, the store was slightly busy but I was still in and out in a great time.

My daughter was so sweet and wanted to buy me a Coach bag for my birthday last year, so we trotted…read moreover here to look at some designs. The bag I chose was not in stock at this location so the sales person went out of her way to order it online and had it delivered free of charge directly to my house. Two days later it arrived! My experience here was nothing but fabulous. I have been back several times since and I always leave happy. *Any bag that you purchase from Coach is under warranty for 1 year *Plenty of free parking in the lot ~ and that's all I have to say about that~

This feels like the hidden Target. It's tucked away in an area of Van Nuys that at least I'm not in…read morea lot and it's definitely not right on the street so it's not super visible to most people. I think that that leads to a generally less busy location. But even if they are busy, this place has a huge parking lot so there's a good chance you're going to find a spot quickly. The inside of the store has a layout slightly different than most Targets I'm used to so it takes me a few moments to get my bearings. But once I do, it's no problem. Staff here is friendly and helpful if you ask for it, but often are just either talking to other coworkers or restocking with a headphone in at least one of their ears. So....just like every other Target you're going to go to. So, if you want a peaceful Target experience, this might be a good option for you. Even if it is slightly out of the way for you.

I'll update from my last review two years ago…read more The store is consistently clean throughout. Inside is a Starbucks , but unfortunately can't order they thru the app. Alcohol is sold in the back , but as of the last last they are locked up. Also some beauty products are locked up. I guess it's not surprising in 2025. But still that's trouble if you need assistance. Parking is always ample. Usually there is only one cashier during the day , so self checkout is quicker. Mixed feelings about the employees, some are attentive /helpful - others are chatting up with other employees or on a phone. Not the ideal neighborhood, so I wouldn't recommend of going at night.