I was contacted by the office the day before my scheduled appointment to confirm my appointment and then was asked if I could come in a hour earlier and I said that would be ok. I arrived prior to my new 10 o'clock appointment only to be told I had been scheduled at 11. The receptionist said she didn't know what happened but I could wait or reschedule. Since I had previously adjusted my schedule for the day to reflect a change I had to make a new appointment. PreCorvid excellent staff, post Corvid not so good unfortunately because the Dentist is really good but his support is letting him down. read more

The people in the office were awesome. The lady that took my x-rays was super great and the dentist was awesome as well and I would recommend custom dental to anyone. They were all really really great. read more

Not sure what has happened at this dental office, but it is dirty, water stains on ceiling. The bathrooms are always overflowing with trash. The receptionist are not friendly. They do not give you options as far as pricing for crowns, etc. they just try to make you pay the highest amount. This used to be a great dental office, but I will be changing dentist. My last visit the dental assistant hit my face with the water/sucker several times during my procedure plus the dentist (not Lin) kept getting water on my clothes. read more

Excellent customer service and I learned more about dental care in 20 minutes with Dr. Lin's consultation than I've ever learned. ..... A very happy client read more

Recently took my 5 and 3 year old in for a regular cleaning and xrays. Dr. Kobliska was amazing and the dental assistants were so patient. So happy to have found a dentist office that is great with kids but can get you in for an appt within a reasonable time frame! I'd highly recommend Dr. Kobliska! read more

Now that we have a baby, Dr. Lin and his staff continues to impress us with their skills dealing with kids. They are efficient, quick and continues to do good work. Super clean facility too. read more

YOU ARE NOT ALLOWED TO SIT WITH YOUR CHILD WHILE THEY HAVE ANY WORK DONE. Let me tell you since the office won't. We wasted 6 weeks of waiting for treatment only to be told this once my child was in the chair during our 2nd appointment. Not on the phone when making an appointment. Not during the 1st appointment. Not when making the 2nd appointment and not when confirming via telephone the appointment. They also advertise laughing gas an an option but won't use unless 18+. Our co-pay was handed to us and when I questioned the high price was told "that's all your insurance will cover". After questioning it twice was finally told it was for the white fillings our insurance doesn't cover (for baby teeth) which we don't opt for and never discussed. The office is pretty and clean. I unfortunately could never trust my children with this level of lying by omission and lack of communication about a huge rule in the office. My children are never unattended with adults, medical degree or not. We are now trying to play catch up since we wasted so much time counting on this office. read more

Very sad to have to lower my rating if this place, but in the past 2 years or so it's really gone down hill. I got used to seeing a new dentist pretty much every time I come as none of them stay for long, but for at least the last 3 visits have seen the same one. I'm tired of the dentist talking to me like I'm 9 years old. This time I had a new hygienist that had no idea how to polish teeth. She kept catching my lip and wasn't always making contact with my teeth. There was a super long wait for no reason and my partner who was called in before me hadn't been seen as they forgot he was back there! I asked why it was taking him so long and got some made up stories. They told him there was "confusion", as in they were confused about how they forgot about him. May need to look for a new dentist. read more

Walked in today for my kids checkup and teeth cleaning and they gave me a bill for $100. When asked what the charges were for, they said it was for missed appointments from July 2020..... Appointments that I never received any phone calls to confirm or reschedule. I tried to explain to Jessica (Office Manager) that we did not get any phone calls about the July appointments. Jessica was extremely rude and very unprofessional. When I ask to speak to her boss (The Owner... Dr. Linn) Jessica said that he will not speak with patients about office/billing matters. Thanks Custom Dental, I guess 6 years as a patient means nothing. read more

Update 02/16/2021 - I called to confirm appointments for tomorrow afternoon. Receptionist Cassandra confirmed we were scheduled. I wanted to confirm that I can accompany my minor daughter for x-rays and cleanings; as was permitted 6 months ago by Dr. Lin. Cassandra informed me that this would not be allowed, only the patient can be present for xrays and cleaning. I told her about our visit 6 months ago and said I'd have to cancel our appointments if I cannot be present with my daughter. Cassandra's response was "so you want to cancel your appointment?" I replied "Yes" and she promptly hung up. I am currently looking for a new dentist and awaiting a return call from Dr. Lin. You guys were doing sooooooooooooooo well..... this new staff has ruined you. read more

I has a right upper molar crown replaced in March, 2018 by Custom Dental. Five months later, and it's still doing great. This was my third crown for this tooth. The two previous crowns were done by a large nationwide chain (W.D.) who had a same day appointment. That was a mistake, the crowns were ill-fitting and came off soon. Dr. Huang at Custom Dental show me the x-rays of my tooth and pointed out the ill-fitting angles from my two previous prep-work. When Dr. Huang reshaped my tooth, the new crown fitted like a glove with minimal adjustment. Wow! There was no pressure, no under-bite, no uneven surface. I highly recommend Dr. Huang and Custom Dental for your dental needs. They are worth the wait, even if you cannot get a same day appointment. read more

I would give negative stars, but that's not possible. I went here when I first moved to Bakersfield. I was told by them that my insurance covered the basic exam. I then was told I had 4 cavities. I left without work done for a second opinion. The next dentist said I had 2 and I haven't had any since. This was over a year ago. 1 year later, I received a bill for over 200.00 stating my insurance did not cover. This is very surprising considering that I specifically asked them to verify. two deceitful lies I was told. And who send a bill 1 year later!!! I received two notifications of the bill and then placed on collections. These people are dishonest and I will never ever recommend them! short story: they try to make money off of you by diagnosing unnecessary dental work and two, lying about what you are covered for and doing the work and billing you. stay away! read more

Awesome and efficient to say the least. I no longer feel anxious when going to the dentist. All thanks to Dr. Lin who has been taking care of my dental needs for the past 2 years. Not only does he take care me but also my family as well. I love the fact that he takes the time to explain, he is very patient and honest. The staff is friendly,polite, they make u feel welcome. Which is always a plus in my book. The office is beautiful and clean. I have and will continue to recommend Custom Dental. read more

Our family loves this dental office. We are so blessed to have found them. The staff is professional and caring. The office is super clean and the wait time is.... wait...I don't think I've ever had to wait more than a few minutes. The best part is, they are open on the weekends. We will continue to go to this dental office. read more

My 4 year old has been seen by Dr. Huang twice and she is always excited about going to the dentist and also happy when she leaves. As a mom, I feel comforted knowing that my child is having a pleasant dental experience! read more

Great with adults (or those who follow instructions) - not great with kids. It was such a traumatic experience for my 4yo that I have chosen to stop going. read more

This office so far is pretty amazing, I recently switched dentist due to my regular dentist moving out of Bakersfield.... the front office staff worked with my busy schedule and was able to get me in asap even though I rescheduled twice due to being ill. They are super sweet and have good customer service skills, that goes a long way in itself!! The Dr was very informative, didn't rush my appt, answered my many questions, was very detailed and thorough. If you're looking to switch dentist or looking for a dentist in general give this office a try, you will not be disappointed read more

We have been going to Dr Lin for over 10 years now and he has seen all my boys and my mother who suffers from dementia. He is always patient and kind while doing great work. He is very gentle with all fillings and crowns and they have all lasted. I would give more stars if I could! read more

My whole family has been going to custom dental for years. The staff is wonderful and the doctors are awesome! Today we took my 14 month old for his first dentist appointment and Dr. Kim was great with him. Love this place and I recommend custom dental. read more

I'm writing this review to warn people from undergoing unnecessary dental work that could damage your teeth. I had recently moved to Bakersfield & needed to find a new dentist. I have always gone to the dentist regularly since I was a child. I also brush & floss daily. I take very good care of my teeth. Dentists remark about my beautiful teeth at dental appointments. I haven't had a cavity in 16 years. This is why I was surprised when Custom Dental diagnosed me with 6 cavities. After this diagnosis, I decided to get a second opinion. Another honest dentist in Bakersfield reviewed the x-rays & said I had no cavities. Obviously I trust the dentist who is not trying to make money off of drilling into my teeth. read more

Now that I am no longer a patient of this practice; I realize what true professional and courteous service Dr Lin and his staff provide. I'll be purchasing PPO dental coverage out of pocket next year to return. read more

Since my first visit to Custom Dental it has not crossed my mind changing over to another dental office. Custom Dental has a very welcoming environment and a Professional Team who takes excellent care of my teeth. Every time I've been in for a check up they have proven to value and care for their patients. I am very pleased with their good attention and communication. They sure make my visits smooth sailing. On My first visit my gums were not very healthy and I needed a very good cleaning. As of now I have not needed major work done to my teeth other than a filling. I can say that my teeth and gums have greatly improved since making them my trusted dental care of choice. All of my checkups have been accommodated at the best of my convenience and I always receive a call as a reminder. Thank You Custom Dental! read more

My daughter was so scared of the dentist and when we came here to see dr.Wong he made her feel wonderful made her feel very comfortable and letting her know every step of the way What was What and that if it hurts just raise your hand and I'll stop he is the best I would recommend him to anyone she can't wait to go back and finish the rest of the teeth thank you dr. Wong read more

I just want to say thank you to Dr Lin and all his staff they have always done such a great and thorough job of cleaning and caring for our teeth. Thanks Dr Lin read more

I have been going to Custom Dental for the past couple years. The whole staff is friendly and professional. Dr. Lin is very knowledgeable and is an expert at what he does. He explains everything to you and will never recommend something that is not necessary. I have recommended this place to my friends and family because you can trust that you will be taking care of the right way. read more

My kids love this place ! I have a 5 & 9 year old and the staff always makes us feel welcomed and of course my kids love them . The office is super clean , staff is very nice and professional . Iam glad I found a great dentistry read more

I will forever refer all my friends and family to Dr. Lin. Every time I hear a conversation about someone wanting a dentist I will talk until I'm blue in the face about Dr. Lin. He is so amazing! Dr. Lin is very very nice, extremely knowledgeable and understanding. He will NEVER perform unnecessary procedures or upsell you. Once you meet him you'll understand he cares so much about his patients. He explains all your options thoroughly and why he thinks a certain route is better for you. The office and rooms are also very clean! The staff is also professional and always pleasant to be around. read more

I love my dentist and his office!!! These people are great. The best customer service!! When was the last time you walked into your doctor or dentist and walked right into a room. I've been coming here for over 3 years and this is the case every time. They are a very busy office but respect my time and do not double book appointments and waste my time. I also take me kids here as well. The staff is friendly, knowledgable, and patient. The doctor does great work and takes his time to make sure you understand what is going on in your mouth. The equipment in the office is the latest and greatest and I am confident that my family and I are receiving excellent care each and every time! Thank you Custom Dental! read more

My husband and I have been going to Custom Dental for a decade. We have found Dr. Lin to be caring, gentle, and extremely knowledgeable. He sincerely cares about our dental health. I have never had to wait more than two minutes to be seen by Dr. Lin. The staff is courteous and efficient. I highly recommend this dental office! read more

After my husband retired we changed dental groups with our new HMO plan. We were both pleasantly surprised by the techniques and technology of Custom Dental. The staff are professional and do their best to make your dental experience positive. They make a sincere effort to get you in and out. I was impressed that the dentist made adjustments that were better than I expected to my teeth. By the way, don't use cheap dental floss. Thought it would be hard to find as good of a dentist as before but Custom is better that my last dentist. read more

My family of 4 has been going to Custom Dental since 2009. We've never had a negative experience. The average wait time before our appointment is around 5 minutes. Dr. Lin has not only shown us the utmost of care, but he has educated us on the how and why of superior dental care. He always makes a point to explain what he's going to do and why he's going to do it. My 4 and 5 year-old sons actually look forward to going to the dentist. Since Dr. Lin is a father himself he has a great connection with kids. Thank you, Dr. Lin and Staff!!! read more

My family and I love coming here. I grew up hating to go to the dentist. Even as an adult I still hated the dentist until I started coming to Dr. Lin. His staff is courteous and knowledgeable about what my insurance plan covers. Dr. Lin is professional and friendly. He thoroughly explains everything he is doing even if it's just a routine dental exam. My kids age 9 and 6 have been coming to Dr. Lin since age 3 and they love him so much that they are upset when they heard either their dad or I have gone. read more

My family and myself have been going to Custom Dental for the past few years. I enjoy going there everybody is so nice and professional. I highly recommend going to Custom Dental. read more

Very friendly staff. Very impressed with Dr. Linn. My whole family will start going here.

My wife and I have been patients of Dr. Lin for 6 yrs. Friendly environment with outstanding customer service. Nothing but professionalism and excellence from Custom Dental. read more

I was looking around for Dental offices that accepted my insurance (but also seemed trustworthy and had decent online reviews) and came across Custom Dental. I called their office and was able to get an appointment for a cleaning today so that was convenient. Overall I had a wonderful experience! The wait was no more than 10 minutes, the x Ray technician made me feel comfortable, and the Dentist Dr Sun was very professional and also set my mind at ease, as I get very anxious even thinking about going to the dentist.. Plus, the cleaning didn't hurt AT ALL like other places I'd been to, and they had a movie for me to watch during the whole thing which was a nice touch! All of my questions were thoroughly answered and even questions I hadn't even thought to ask were given clear educative answers which I very much appreciated. I also appreciated the dental hygienist for being gentle cleaning some of my teeth that have fractures and are more sensitive. I will definitely be returning. read more

My son and I have been patients of Dr. Lin for ten years. He is professional, knowledgeable and takes good care of our teeth. We are very happy with his services. When we walk in the door, the staff knows who we are and it's awesome that he does not double-book so we are always in and out in a very short amount of time. My son has special needs and Dr. Lin knows how to talk to him and explain to him what he needs to do to take care of his dental health. I've had a lot of dentists in my lifetime and Dr. Lin is by-far the best. I highly recommend Dr. Lin. read more

I have been a patient for the last 3 years and have had the best experience at Custom Dental. Dr.Lin always shows me my x rays and explains the importance of flossing, never had a dentist be so thorough. The staff is all amazing and they don't over book so I never have had to wait long! Highly recommend this office to anyone! read more