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    Custom iPhones & Repairs

    4.8 (389 reviews)
    Closed Closed
    Updated 1 month ago

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    Reviews With Photos

    Kay D.

    I don't like to write bad reviews, but the more I thought about this horrible experience, the more I realize it was just bad work compounded by bad customer service. Otherwise I wouldn't be writing this. The back glass on my new iPhone broke so I brought it here instead of Apple. It's an easy job I've done myself on past iPhones, but this was a new iPhone & I didn't have the part. This was purely cosmetic. PROBLEM #1: When I got home, I discovered a 'light' in the middle of the screen, like some pixels were broken, so I took it back. They admitted (oops) they left tiny bits of broken glass inside the phone that were pushing on the LCD and causing this problem- it was very sloppy work. They said they'd clean it up for free but I'd have to leave the phone again for a few hours. PROBLEM #2: When I went back the 2nd time they said, "unfortunately while putting it back together the front screen cracked." They didn't offer a refund, and said they'd fix it for free (uh, thank you?) BUT that if I had them fix the LCD, it would nullify my Apple warranty. So what choice did I have? Take back a phone in pieces that someone I paid $100 broke, or let them fix their break, but destroy my warranty? They should have returned my $100+ right there, but they didn't. PROBLEM #3: After they "fixed it" and now with my iPhone fully out of warranty, some apps just wouldn't work. The screen went black with text that read, "Unable to determine if your iPhone display is a genuine Apple part. This could be because the part is not genuine, not functioning as expected or the installation is not complete." In the end: they broke my phone for real (not cosmetic), rendered it out of warranty, used some cheap fake parts and still charged me. There was no way I was going back to this place again (or more likely break it) again. BEWARE: You may end up having a much bigger problem because of them. DO NOT GO HERE.

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    Review Insights

    6 years ago

    Helpful 1
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    4 years ago

    Business owner information

    Photo of Lorne C.

    Lorne C.

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    2 years ago

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    5 years ago

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    Photo of Amy F.
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    4 years ago

    Needed a new screen and it was done in less than 30 minutes. Clean, nice and very professional. Grateful to find this store.

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    6 years ago

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    6 years ago

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    Photo of Ryan T.
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    4 years ago

    Great price, great service. I recommend. I also like the American flag hanging in the store. Thank you!

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    3 years ago

    Business owner information

    Photo of Lorne C.

    Lorne C.

    Helpful 1
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    4 years ago

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    4 years ago

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    6 years ago

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    3 years ago

    I went in for a screen repair and my phone works great now. They had the best price I could find in my area and they were quick!

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    7 years ago

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    6 years ago

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    3 years ago

    Had a good experience at a reasonable price. If I have any phone trouble in the future I would definitely go back.

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    7 years ago

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    3 years ago

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    Photo of Saskia D.
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    4 years ago

    Fast and friendly service. Will be back if necessary. Thank you for the screen protector!

    Business owner information

    Photo of Lorne C.

    Lorne C.

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    4 years ago

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    7 years ago

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    4 years ago

    Great, quick, reasonable, convenient, honest service. Phone is working like a charm. Thank you for your professionalism!

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    7 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    Photo of Chris G.
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    12 years ago

    Helpful 1
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    8 years ago

    Business owner information

    Photo of Lorne C.

    Lorne C.

    Helpful 3
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    Photo of Scott Z.
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    11 years ago

    Helpful 3
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    12 years ago

    Helpful 1
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    3 years ago

    Fair price, excellent service. Just changed the screen of my iPhone recently and everything went fine. I do recommend this location.

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    8 years ago

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    6 years ago

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    3 years ago

    I needed the ear piece fixed and it was repaired in 20 minutes. Very professional abd friendly

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    6 years ago

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    Photo of Seia W.
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    9 years ago

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    6 years ago

    Top notch as always, I'm a repeat customer. Extra cool points for being a local business, thanks!

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    5 years ago

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    Page 2 of 10

    Ask the Community - Custom iPhones & Repairs

    Can you repair Google Pixel phones?

    Yes we can!

    Can you replace the glass on an Apple Watch? And what does that typically run?

    Hi! Yes we can, it depends on the series and the size. Call us for an exact quote when you have that information! (310)540-3206

    Do you replace the battery of iPhone 7? How much does it cost?

    Yes we do. Current pricing is $39 and it takes about 20 minutes to repair.

    Can they remove icloud activation lock? Price? How long does it take?

    No, they do not remove iCloud activation lock. I'd personally suggest contacting Apple if you need help with an activation locked iPhone.

    Don’t See Your Question? Ask Away!

    Review Highlights - Custom iPhones & Repairs

    I went into the shop again to see if there was a solution and Lorne ordered a new screen for me on the spot.

    Mentioned in 48 reviews

    Read more highlights

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    4.1
    (293 reviews)
    $$

    Came back to uBreakiFix Torrance a couple months after having my phone screen replaced here, and I…read morehave to say -- the experience actually got even better the second time around. I noticed an issue with the screen and wasn't sure what to expect, but they honored their warranty without any hassle or pushback whatsoever. No charge, no runaround -- just great customer service. They got straight to work and had everything fixed in under an hour while I sat in the store, connected to their Wi-Fi, and knocked out work on my laptop like I was at a coffee shop. Honestly, the fact that they stand behind their work so confidently is what's going to keep me coming back. It's rare to find a repair shop that's both fast AND trustworthy. Highly recommend!

    Unfortunately, my experience with uBreakiFix was disappointing. I dropped off my son's PS5 for a…read morecleaning, but it ended up taking longer than expected, and no one contacted me to provide an update or discuss any options. I had to be the one to call and follow up to find out what was going on. Communication was the biggest issue. It was very difficult to speak directly with the technician working on the console, and I received different information depending on who I spoke with. It seemed like the staff wasn't on the same page, which made the process frustrating and confusing. I understand that repairs can take time, but I was specific in only requesting a cleaning so there was no need to keep my console for days on end for "diagnostics". Keeping customers informed and having consistent communication would go a long way toward improving the overall experience.

    Custom iPhones & Repairs - electronicsrepair - Updated July 2026

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