Josh Dyer, Jason Doss, David Hudgins, and Donte!!! Best Customer service at its Finest!! On Friday July 6 2018 I went to lex Brodie's to get my back tire fix and cutter just so happen to be next door....I thought there's no way they would take the time to talk to me...boy was I wrong, I walked over and I met the most helpful and kind person, Josh Dyer all it took was a "Hello". After talking to josh I was able to test drive a 2018 Mazda CX-5 I was in love at first drive but the reality was I couldn't afford that financially...now he could have sold me that vehicle but then that would have broken my wallet so he didn't but I didn't know that yet. I didn't fully understand why and that's because I didn't see the big picture what he was doing. So he called his manager over Jason Doss. Jason had told me "we won't give up on you" and he went running out the door and 10 min later he came back literally drenched in sweat and said I have the perfect car for you...I was still confused,the car he brung out was a 2013 Hyundai Sonata 53kmiles at that point I was a bit mad -_-and he looked at me kindly & said "well you have to learn to crawl before you can walk" he said your a first time buyer and to start off with a 30k$ vehicle would be tough and if you take this Hyundai you will you be able to build credit and trust with us and the banks. When we got to the paper work only then I realized if I had gone with that 2018 Mazda I would be struggling with payments/ insurance. The Hyundai fit rite into my budget to were I can still eat if you know what I mean. The day is far from over..... So I realize that Jason and josh was looking out for my well being rather then just toss a car in my hands to were I would fail in the end.... The best part is I was able to get the car for 0!! Down I paid nothing that day for the car only insurance. I traded in my old car which was literally at the brink of gone...check engine light on over 100k miles on it...they took it for 2k huge surprise for me!!! Thus the day is still not over.... My insurance company at the time raised my insurance so I was looking at 500$ in insurance...yes I was pissed -_-josh took the phone and talk to my insurance company at that point I'm thinking all hope is lost...josh called around and got me insurance under another company for way cheaper like 300 bucks cheaper so i was ^____^....even then I was thinking ohh man monthly payments...I was then introduced to Donte a financial advisers & he gave me the best coverage deal for my new car...long story short he said he was gonna keep working to lower my payments!! And said wait for the call..... As of today I went back to cutter and met David Hudgins and he lowered my monthly payment by 150$ ! Less...he even took the time to call my insurance company....from the time I went in they handled all the paper work. I told them I would write an extremely long review ^______^!!!! And in 8 months or so they said I could come back for a trade in....I will be back for that 2018 Mazda CX-5 !!but at least or hopefully I have good standings with the bank and the dealer we're it will be a bit cheaper... If your a first timer like me don't be afraid to ask questions... a simple hello can lead to blessings !! So THANK YOU Jason, josh, Donte, David. See you guys in 8 months read more

Ooohhhhh what more can I say about this Cutter Buick GMC Mazda family? Well, after 7 months of my registration and safety being expired...it is finally up to date. Bought the car in July, in September the reg and safety were due and of course we could not do them because Cutter made a "mistake" and could not find the 1 of the previous owners of the vehicle who resided in the mainland to sign off the title. I guess 7 months was the best they could do. My other half and I spend a sufficient amount of time calling the dealership and going there for status updates. It wasn't until our lienholder got involved and started calling the dealership that got things moving. This was exactly around the time that the district manager Aiyaz Dean started calling me. He said he was not aware of what was happening but he wanted to help fix it. What I want to know is, of all the times I've called there and went down there, why wasn't I referred to him when the problem first arise? Why did it go as far as getting my loan company involved for the dealerships manager to be notified of what was going on? Anyway, that is not even the bad part. Mr. Dean, by the way, is great. He followed up and followed through- which I can't say about any of the other 5-6 employees that would keep feeding me empty promises of "Yes, I will follow-up" or "Your car will be all fixed in a week". Mmmhmmm. Sure. Lies. SO we were called when the title was finally ready and given to our lienholder and to get our registration and safety done..since ya know....it's pretty much illegal to drive around with those expired and trust me YOU WILL GET PULLED OVER MULTIPLE TIMES FOR THIS. I work 9am-6pm Monday through Friday and their service dept closes at around 4 or 5 I believe, So I bring my car there after work only to be told by Allison they can't do it and the safety inspector left. That they waited long enough and stayed a couple hours after their scheduled shift to get this done but me coming from town in traffic made it too long of a wait. OK. I understand that. It was around 7 pm when we got there BUT you honestly think you guys have been waiting long? Man I've been waiting for 7 damn months! I asked if I could just leave the car there (overnight) and they could let me know when it's done the next day because I didn't have time to drop it off again during servicing hours. Allison then tells me "Um, you can't do that. You work for an insurance agency, shouldn't you know that?" Yes. I do work for an agency and I wanted to tell her that if she's managing a company shouldn't she know that team work and communication skills is one of the top priorities-not "oh that's not my department" or "they were unaware of it because this person is suppose to know". Then of course I get a call from Mr. Dean the next day. He apologizes and without me even asking he asks if my car can be picked up in the evening and left overnight and once it's all done they'll give us a call. Which was exactly what I wanted to do the day before. He is probably the only reason why the car is now legal. And Allison also called me.....nice as can be and did not say one thing about Mr. Dean's request about leaving my car overnight. Checkmate. Thank you very much. read more

I would also give this place 0 stars if I could, me and my other half went down to this dealership to look at a Acadia, test drive it and didn't make a deal the first time we were there because we wanted to sleep on it. So We go back the next night to hash out some numbers, when we get there we get the same sales man as the night before Tom naughton, he Recognizes us immediately as we are standing next to the car we want to buy, he says "hold on" and runs into the store, he comes out and says " he spoke with his boss and the lowest he can do is 14,000$ cash out the door tax fees all included WITHOUT the trade, (we were trying to trade our Nissan Quest). I ask him again the price and make sure we're all on the same page, 14k out the door no hidden fees? He said "yep" .. I said "let's do it" me and my wife got excited because we thought we made a good deal, as we are waiting to sign papers and get this deal wrapped up, Tom brings his manger Kevin into the room with us, and he starts writing a whole new set of numbers down on a sheet of paper, talking about 15,500$ and they gotta take my Nissan Quest now!! I'm confused and starting to get pretty pissed at this point, I explain calmly to the manger, of the offer that Tom had already put on the table, and from what we knew had already gotten approved, now idk If these crooks seen the excitement on our faces and decide to jack up the price on us, but for whatever reason the price just went up 1,500$ and I was gonna trade my van in now, so I asked them what happen to the 14,000$ out the door offer that Tom had offered? They now said that "14,000$ is way to low of a offer and we would be losing way to much money at that price," We go back and fourth about this and eventually go to a back room where yet another manger named Chris, wants to talk to us, where he is sitting behind a computer with all these numbers that he wants to show me, about all the money he would be losing if they were to sell it at 14,000$. I pleaded my case that your salesmen shouldn't be offering cash paying customers offers that they ain't gonna stand behind.. Now the 4 of us our all in a room talking and the sales man Tom Naughton decides to change is story and say "they might of heard me wrong" I should a had my iPhone out and recorded our conversation when the offer was made.. Lol had no idea that would be necessary, in the end I offered to pay 14,000$ cash and I told them take my 2005 Nissan Quest if you want, but I would NOT pay more than 14,000$ because that is what was offered.. I told them " how would you guys like it if I asked you guys if you would take 16,000$ out the door? And after you guys agree to it, I say no thanks and then change my offer to 15,000$".. They didn't say much when I threw that at them. NO deal was made on the Acadia, and they ended up wasting 2 hours of my time, by the time we got outta there all the other dealerships were closed.. We will try again tonight at a different dealer.. My advise to anyone reading this, is DO NOT waste your time even going here to look at inventory..!! They will tell you anything you wanna hear to get you to sit down in there office and make a shady deal!! read more

I recently purchased a 2023 GMC Canyon from Cutter Buick, GMC, and Mazda, and I couldn't be happier with the exceptional service I received. This dealership truly goes above and beyond to take care of their customers, making them feel like a part of the family. First and foremost, the deal I got on my new GMC Canyon was simply awesome. The team at Cutter worked tirelessly to ensure I received the best possible price and financing options. They went the extra mile to make sure I was satisfied with every aspect of the deal, and I couldn't be more grateful for their efforts. One thing that sets Cutter apart from other dealerships is their dedication to customer satisfaction. I had some specific needs and preferences, and the staff, particularly Shane and Matt, patiently listened to all my requirements. They took the time to understand my needs and made valuable suggestions that helped me make an informed decision. Their willingness to accommodate my indecisiveness and provide expert guidance was truly commendable. The dedication of the Cutter team was evident when they stayed late with me until 12:30 a.m. to finalize the paperwork and ensure that everything was in order. This level of commitment and willingness to go the extra mile for their customers is truly rare to find, and it left a lasting impression on me. To top it all off, Cutter Buick, GMC, and Mazda offered me an incredible service. They allowed me to drive the new truck home immediately, and one of their workers even drove my old car home for me. This level of convenience and attention to detail made the entire car buying process seamless and stress-free. This is the third vehicle I've purchased from Cutter, and I must say that I am never disappointed. They consistently provide exceptional service, prioritize customer satisfaction, and create an environment that feels like family. The team at Cutter Buick, GMC, and Mazda truly knows how to make their customers feel valued and appreciated. I wholeheartedly recommend Cutter Buick, GMC, and Mazda to anyone in search of a new vehicle. From their amazing deals to their unparalleled customer service, they have proven time and again that they are a dealership you can trust. Thank you, Shane and Matt, for always taking care of me and for your unwavering commitment to customer satisfaction! read more

I recently had the pleasure of working with Cutter GMC for some custom accessory installations on my truck, and I couldn't be more satisfied with the experience! While I initially hesitated to order since they are not part of the GMC rewards program for accessories, their proximity to my home on the west side of the island and their family-owned charm convinced me to go ahead. I custom-ordered several items, including Front/Rear Flat Splash Guards with the GMC logo, an Illuminated GMC Emblem, Low Profile Side Window Weather Deflectors, an Aeroskin® Hood Protector in Matte Black, and a 48-Inch Blade LED Tailgate Light Bar. Everything arrived quickly, except for the illuminated logo, but once it was in, the installation was seamless. Michael, the service specialist, was a fantastic point of contact throughout the process. He was not only friendly and professional but also provided a clear timeframe for when my truck would be ready. The dealership may be smaller than some big-name competitors, but the service is top-notch. Michael worked hard to accommodate my schedule and made the entire experience feel personalized and hassle-free. In addition to the accessory installation, they also performed two tire rotations and an oil change, all with the same level of care and attention. The friendly reminders through phone and email were a nice touch, making me feel valued as a customer. While I can't use my GMC reward points here, I truly believe the excellent service and the warm, personal touch I received at Cutter GMC more than make up for it. I highly recommend this dealership for anyone looking for reliable service and a great customer experience. Kudos to the team, especially Michael--keep up the great work! read more

Do not buys car at cutter Mazda dealership in wahipui. We went there the sales manger Isaac Madrid let us drive off the lot with a car when the deal was not final. We were told that it was. We were told that they were just waiting on the information who we make the payment to.wellcome to find out 2 weeks later the bank calls me and need proof of residence after I already gave them a copy of my drivers license, pay stub cable, phone, Internet, and keep in mind my finance is miltary. So I refuse to do that cause I do not have any bills believe it or not. I do not even own a bank account. I have my reasons. Well Isaac got up in my face telling me that we would be backing out of a contract when the contract was not even finished. No bank will take on the loan. My credit is not perfect far from it. But I have never had such a issue with a car dealership. Then our down payment has not even been refunded back to us yet. Isaac told us so many lies and so did 2 other workers. I would not trust this car dealership. The car has been returned back to them. But on bad levels very bad levels. Isaac was putting us down, threatening us, his body language was aggressive. They are quick to get you in a car and to sign papers. But they are competent enough to know what they are doing. The service department is nice I got my mazada 3 worked on there. As far a buying a car I would recommend not doing it. Not until they learn how to do there job properly. The list goes on. I am still waiting on my money. read more

My boyfriend and I have had our 13 Avenger for maybe a little over a month now and we absolutely love it! Before the trade in, we had a Tacoma that honestly was becoming just a hassle to keep up with. The day we came in to the dealership we had no idea what we were doing (being first time car buyers) so we were a little on edge. Our salesman, Tom, and I believe the Sales Manager, Melvin, were the men helping us that day and they seriously made everything so much easier and better to understand, they helped us set up our insurance right then and there, worked well within our budget, answered our questions straight up, and just overall took the best care of us. We had originally just gone to the dealership off of a recommendation to see Mel so we really didn't think we'd be doing more than just looking around let alone getting such an awesome new ride in less than an hour! The sense of aloha illuminates not only in these two men but in the dealership. Everyone was awesome. If you're a first time car buyer and you don't really know where to go or how the process works, I definitely suggest Cutter Buick GMC on Farrington. And Tom & Melvin are without a doubt the men you're trying to find if you want honest, legit, helpful service. We really felt cared about and for, and like they weren't helping us just to make a sale. Absolute best decision we could have ever possibly made with getting a new car. read more

I usually come on yelp to comment bad service. But this is my first good comment on yelp. Lol! Anyways, my friend Tina referred me to her coworker saleman ROMAN cause i told her i want to look at cars and dont wanna be tricked into buying a car or buy a car cause i didnt wanna waste the persons time. Roman is funny, unlike other car dealship I've went to with friends, so serious. He helped me choosed the car that was best for me and my kids (safety, spacious, low mileage, cheap and cheap on gas and nice). While looking for a car being indecisive, credit check, paperwork, and waiting games for approval I was being entertained. Laughing and joking around the whole entire time i was there. Everyone there was very welcoming and had great service. THANK YOU Roman (saleperson). ramil assistant sales manager., thomas bentkowski sales manager., and juan finance manager for helping me get my nissan versa which i thought i wasnt going to take it home that day. Went in twice after getting my car and still welcoming.. It may not be my dream car but, it sure takes me where i need to go, i dont have to worry about fixing and spending sooooo much to repair my old car i came in with. Go see Roman now, if youre thinking about getting a car. He wont push you into buying a car, if you change your mind about get a car and unsure let him know, he'll understand...! read more

We had brought the car in for what we thought was a small oil leak. Upon inspection it turned out to be more than a single leak and the expense of the repair was overwhelming. We were certainly confused as to why all these components would simultaneously fail on a vehicle that was five years old with only 40,000 miles and having had all the required regular maintenance the latest being only a few weeks before. We asked Ui if there wasn't something she could do to help us with the financial burden of the repairs since we purchased the car with them and all service had only been done at Cutter. Ui looked into options and with the assistance of Charnell had the repairs covered under warranty less the $500 deductible. Upon picking the car up we discovered a vibration noise that had not been there previously. We returned and they immediately went to work to find the noise and repair it. You can imagine what a relief it was to get this unexpected assistance with the cost and the quick resolution to both problems. Once again, the service department and personnel at Cutter came through. We can't thank Ui and Charnell enough for going above and beyond in their customer service and for their genuine concern and willingness to help. Yes, we are loyal Cutter customers and it's in no small part because of outstanding service advisors like Ui Herrmann. read more

My trucks service restraint system light came on. Called GMC and spoke to Shane Lawrence. He referred me to Mike Medina in the service department. Took it in and was met promptly by Mike Medina. During this time they did a temperature check and everything was professional and organized/ sanitized. Mike looked over my truck and I had to sign a few papers. There were a few other issues that I mentioned and he took the time to look into it. I left the truck a few hours and he called back with a service recommendation. He said that he had to order the parts and it would come within a weeks time so I said no problem. He also checked to see if my truck had any open recalls which it did and he addressed the situation. About a week later the pats arrived and he called to schedule an appointment to see when I could drop the truck off. Made an appointment and took it in the next day. All parts were installed and all issues were addressed. He called at the end of the day to say my truck was ready for pick up. Mike Medina is an awesome service rep and he had excellent customer service skills. Highly recommended to get your vehicle serviced. Overall I was impressed from start to finish. Definitely will be going back to them to get an oil change or to bring in my truck for next service. Mahalo for all your help Mike and Shane! read more

Being referred by my cousin Clementina Laufou-Pangkee has filled me with support and guidance knowing what's DA BEST for me, Big thanks to you love for referring me to nothing but the best CUTTER BUICK GMC WAIPAHU.. A place I feel at home when it comes to buying a car just when my husband and I had no hope in returning, it was the greatest experience we had for the second time buying another car with CUTTER BUICK GMC WAIPAHU... words cannot express how much I appreciate having you in my life today, not only because of this great opportunity but because you are by far one solid growing business I know.. as for our Sales team we had with gaining this great experience big shout to ROMAN who's always kept my faith strong in my purchase, RAMIL who's stuck it threw with the knowledge knowing what's best, THOMAS B. who's been solid from day one, GATOR for helping my family grow in what's a right pick of choice for a first time car, and for the finance man CHI thank you for keeping me posted on what's the best deal for us good looking out.. for CUTTER BUICK GMC WAIPAHU AND ENTIRE GANG BIG MAHALOZ my biggest family business is always great when knowing you have a solid team just like the one I have/had... read more

Kathryn, this review is specifically about my experience working with you at Honolulu GMC, and unfortunately, it was extremely disappointing. I spent over an hour and a half at the dealership for what should have been a simple, straightforward conversation that could have easily been handled in a quick 5-minute phone call. Instead, my entire Saturday was wasted. The most frustrating part was the lack of attention and consideration. You were focused almost entirely on another customer, leaving myself and my girlfriend sitting and waiting for long stretches with little to no communication. It felt like I was an afterthought rather than someone you were actively assisting. There was no clear reason this needed to be handled in person, and no effort to manage time efficiently or keep me informed while I was waiting. The experience came across as disorganized and inconsiderate. Overall, I left feeling frustrated and disappointed. I expected a basic level of professionalism and respect for my time, and that was not delivered. Do not recommend visiting this branch. read more

Steven was great to work with - made every penny worth it. He really took the time to go over every detail, including a second session/look, which is very helpful for a busy, working mom. He has consistently followed up, and I will refer anyone else I know interested in a Volvo to him. The GMs (Gary and George) were not so great. I met Gary on my first encounter, and he seemed like he could care less at the time since he knew I was not going to walk out of the dealership with a new car (had to order the Recharge online, only hybrids were available in Hawai'i at that time). I noticed the day I picked up my car George didn't remember we actually met prior (he had to order my car with me in the dealership online - and I left a $3000 deposit check with him), then was also flippant toward Steven in front of me. Even if a sales associate may come below the GM in rank, it would still be great to see everyone treat each other respectfully, especially during such a stressful time with the pandemic. read more

Our van was giving us problems and we needed a new family car. My husband and I were looking on cutter's website and found a few vehicles we were interested in. On mother's day we drove down to Cutter Buick GMC and met with our salesman Roman. He was by far one of the best salesman we've dealt with. The cars we were interested in were not on the Waipahu lot. So he took me, my husband and my three kids in an SUV from his lot and drove us to the Pearl City lot. He showed us one of the cars we were interested in and I fell in love with the car. The finance process was lengthy, but Roman made us comfortable and at ease. He even kept my kids entertained with the remote for the tv and of course...pastries. Chi from the finance department was awesome. He got us a good rate and was very informative. Thank you to Roman, Thomas, Chi and the rest of the Cutter team. We love our car! It was a great Mother's day present and would definitely come back because of your service! read more

I woke this morning to a stranded vehicle. I prayed and asked the Holy Spirit to lead me towards Gods plan. This morning I arrived here at Cutter GMC Waipahu. I wasn't expecting to drive away in a new car but I knew I needed to equip myself with reliable transportation. Upon arrival I was graciously greeted by Roman Galiki. Awesome salesman, informative and not pushy at all. We expressed our needs and desires and he listened. He gave us his undivided attention throughout the entire process. My credit score is less than optimal but Ramil and Melvin were able to find a vehicle that didn't break my bank and allowed me to fit this investment into my budget. And, even after he quoted me a monthly payment, Melvin still continued to bring that monthly cost down. People, if you're looking for a great car, professional honest sales people, I recommend Cutter GMC Waipahu. Ask for Roman and Ramil. You won't be sorry! read more

I was told that I needed to change my fog light to pass my inspection this morning and we checked to see which bulb needed to replace...I turn it on and both lights went on and by the time I called back the service department it was closed. I was schedule a V.I.P. complimentary inspection and what happens now? I feel I shouldn't pay to bring back to pass inspection when both fog lights are working and if I had it change it would have cost me $80.00 which I said I'll change it myself...OMG they both works. Now I'm thinking about returning or not. (smh)...I always bring it in for service here since I had my truck and this is the first time I've experience a situation like this...Presley was the one who checked me in...she was friendly and answer my questions the best she could..but forgot 1 thing the quote for my door handle..it's ok cause she was busy with other customers. read more

My family and I moved to Hawaii from Texas, since we have arrived we have been struggling getting around and spending tons of money on Uber and Lyft. We went to several car lots that either could not help us or wanted a huge down payment because of not such great credit. We went to Cutters and Cliford Daoang and Randy Oberes treated us like family and did not give up until we were able to drive off with our beautiful car! There are not enough words to use to express how GREAT they are I thank Cutters with all my heart and soul for the help and love they gave to help us!!!! If you need people that truly care about you and your family and need help getting in a vehicle I would strongly suggest Cutters I know as for me and my family we will not go to any other car place ever when we buy our vehicles we will forever more only go to Cutters! read more

I have been a loyal customers for years. The customer service has always been top notch which is why I keep coming back to work with them. I recently purchased another vehicle at GMC Waipahu this weekend and worked with Johnny S. and Chad K. and they went above and beyond my expectations. Customer service is huge for me and they checked everything off my list and then went beyond that. Johnny is an amazing salesman. He takes his time to explain all the features on the vehicle, He is honest from the start and checked up on me to see how things were going after my purchase which I really appreciated. Chad really worked his magic and got me everything that I wanted and then more. Thank you so much GMC Waipahu for always taking care of my family. You already know that I'll be back in a few years. AMAZING SERVICE HANDS DOWN!!!! read more

I had a great experience here buying a vehicle. I came in with my mind set on a car that I saw online. The car had just been traded in and they still needed to make sure there was nothing wrong with it and service it. I looked at multiple other vehicles, but still had my mind set on that one. So they brought over the same car, just a different model and color, from one of their other dealerships for me to view. We loved it and actually decided it was the one! While we were filling out the paperwork, I mentioned that I was hungry and they even offered to go get me some food. The price of the car was a little high for our liking, but they were able to drop the price and come to a conclusion that we were all happy with. Their customer service was above and beyond for us and I would definitely recommend them to a friend! read more