I worked with ed dun, Louis, but mainly Allan they were all amazing! Allan gave me the best deal, for my first car and helped me walk out with a brand new 2026 Honda civic I have Nothing but good things to say about all of them when I need another car I'll be back to see Allan! read more

Associate Laura S.-E. provided truly exceptional customer service. She was professional, knowledgeable, attentive, and went above and beyond to ensure we had a great experience. Her positive attitude, attention to detail, and genuine care for customers set her apart. Employees like Laura are rare, and she is a tremendous asset to the dealership. If there were an Employee of the Year award, Laura would have my vote. Thank you, Laura, for your outstanding service! read more

Tony Honda Service 5 Stars 1 Star for Conner in finance. Very rude and unprofessional. Watch how you talk to your customers. Learn some Class. I know it's your job but don't be so desperate to sell add ons. read more

An update to my previous review. Today (a while back, forgot to post) was the appointment that I has to scheduled at Leward Chevrolet in Waipahu @ 10:00AM. Mind you my warranty is with Tony Honda. I brought it in for the 1 wheels sensor that was not working. The other 3 wheels sensors was still indicating pressure on the dashboard display. Right off the back the diagnostic fee was set at 200 and change. They also affered to wash the car. PERFECT! After a few hours had passed by I received the call stating that they figured out that 1 sensor was completely dead and the other 3 was on their last leg. They quoted me 1,200.00 for the replacement of all four sensors. I told them that I have a extended warranty with Tony Honda bacause thats who I purchased my truck from. I explained the type or warranty i purchased from them, I was told by the Chevy Dealership that they do not recognize that warranty company. With that being said, I declined the repair and ask for a printout with the quote of the parts and labor cost so I can go to the Tony Dealership and talk to their Finance advisor to see what all is covered under their warranty. When I arrived to Arrived at Tony Honda I ask the receptionist is i could talk to a Finance advisor about my warranty. I waited a little bit but no longer than 10 min. Enough to get a cup of coffee and a snack from their complimentary drinks and snack. When the finance advisor came we walk to his office, he already had a copy of my warranty printed out. I brought the quote for the repair and labor. I ask what was going on with my warranty coverage. He's ( Finance Guy ) told me he was not to sure if the extended warranty covered the sensors or not I would have to have had the wheels and tires warranty as well. I told him that I had both. Ohh he told me. Then walked in Kurtis, like a total boss, he asked if I can leave my truck and pick up up tomorrow. I said yes, I can do that, let me just grabb my back pack and lunch box and that's it. I handed him the keys. Kurtis said we will take care of this see you tomorrow. I received a call the next day Kurtis Tsuha ( Service Manager ) asking if I wanted to pick up my tuck up now. It was close to 4pm or wait a little longer so he can get it detailed! "I WAS BLOWN AWAY. MY TRUCK LOOK BETTER THAN WHEN I BOUGHT IT! " I was left lost for words, partialy Speechless by the stupendous and amazing job Tony Honda demonstrated to this humble customer. Their above and beyound attention given will not go unnoticed and must definitely be shared. Vip treatment!! Blessed by Tony Honda Management and staff. Truly show how much Tony Honda Values their customers, regardless of the vehicle you purchase from them, NEW Honda or Certified used cars regardless of the the MAKE or MODEL. Honda or not. Kurtis, Derek , and all the staff that had a hand in rectifying what I believe prior to today (the lack of customer care and support) that I had previously posted about their car service department and employees. Thanks Again!! read more

Tony Honda - Car Dealers Near Me - Waipahu, Hawaii

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So far I've been coming back to service my Honda Fit here. See Sean Kikuchi! He's a great service rep! Not to mention the discounts he gives! Make an appointment today and ask for him! read more

Tony Honda - Getting my car serviced today at Tony Honda. Sean Kikuchi has been my service representative since I got my car. - Car Dealers Near Me - Waipahu, Hawaii

Joshua who represented himself as manager service did one thing. Multiple lies . The entire service was a debacle of epic proportions: 1) said they did services , Turned out to be false. They then reversed a fraction of the over charges. 2) they kept the car for 3 Weeks with zero estimate And zero , Well near zero competent communication. 3) they left the. Care filthy inside and covered in grease. 4) horrible , dishonest , incompetent, zero integrity. The dealership said "there are limited options so customers have no choice ". Not true . From now on, independent mechanics with good reps and never again a purchase at any Tony dealer read more

Ugh! Notice of recall on app. Directs you to call Service Center. WHAT a WASTE of TIME! Turns out the kit is not available yet. It is still being made?! Awesome! Customer Service directs you to call them to check if repair kit is in because they don't know when it will be in. Nor do they keep a list of the customers who are calling. Their suggestion is that you call back, idk every week, month to FIND OUT if the kit has come in! The CS rep was very nice in the manner that she told me to pretty much, "sorry for the inconvenience". Well, that was 20 minutes wasted to get no customer service. Seriously! They can't keep a list and notify when the kit comes in? They can bother you to bring your car in for an oil change. But recalls - their fault - but you need to follow up because they don't have the capacity to manage errors/faulty parts by notifying customers when the parts are available. read more

I had been looking for a vehicle for a year. Swung by after a Costco visit and met Manny! What an asset to the dealership! He is knowledgeable and experienced. We are extremely pleased with our vehicle and the overall experiences. read more

I have been to Tony Honda for approximately two years now. They always have fantastic staff and ensure that my vehicle is maintained perfectly. The shop gets busy, and you may have to wait a little longer, but that's nothing too bad. Bad: - [ ] The waiting may take longer than expected when the shop is packed with people. Good: - Friendly Staff. - It is located perfectly near all the shops and Costco, so you can spend time there when your vehicle is being serviced. - They have a waiting area with coffee and a snack! Conclusion: Nothing critically bad about the shop! I enjoy visiting them and never worry about if all is going to be fine or not. read more

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Car purchased: Honda CrV-ExL 2025 in Platinum Pearl White IVEN CUNANAN was a very hospitable and awesome sales consultant!! He prepares all paperwork and he makes sure you get the help that you need that makes a "worry-free" transaction. The best customer service!!! They also do ceramic coating, Tinting, black emblems & many more. ! All staff are friendly and they even have a snack area for their customers. read more

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2021 CR-V Hybrid with 67K miles went into low power mode (wouldn't drive over 50) brought it into Tony Honda for diagnostic service. Service writer Ethan stated diagnostic revealed cylinders 1 & 2 misfired but because they couldn't replicate the car going into low power mode after driving 27 miles and because they couldn't determine specific cause of misfire the extended warranty we paid thousands of dollars extra for won't cover anything until a specific cause is determined which their mechanics can't figure out. Their first recommendation was to replace the fuel pump ($2000 repair) and "if" that fixed it warranty would cover the cost otherwise it was out of our pocket. So because Tony Honda mechanics were incapable of diagnosing a misfire code Tony Honda wants you to spend thousands of dollars through a process of elimination (another possible cause mentioned was the fuel injectors of course another costly repair) to figure out what might be causing it. Tony Honda then charged me $305 to tell me their mechanics don't have the requisite knowledge and skills to diagnose a misfire code. Needless to say I will never patronize Tony Honda again. read more

We had a great experience working with Kerry while purchasing our Honda Civic Sport. From start to finish, hes  professional, knowledgeable, and very attentive to our needs. My husband and I truly appreciated how smoothly he guided us through the process and how he worked to secure a great deal for us. At Tony Honda in Waipio Their customer service made a big difference, and we are extremely happy with our purchase. I highly recommend Kerry kobayashi to anyone looking for a reliable and helpful sales consultant. read more

Luiz Jardini was just PERFECT! So thorough and kind! Curtis Matsumoto was amazing with all the final details! Everyone was so helpful! I am so excited for the stress FREE day, months and years ahead! read more

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I want to give a shout-out to Richard Soriano, who was the salesman my wife and I met. He was very easy to work with and, per below, he went above and beyond. We were looking for a used medium sized SUV, and we had gone to, I believe, 4 dealers before Tony Honda. He showed us what he had and, as with the others, none of the inventory quite fit the bill. But he would call back within a few days to say he found exactly what we wanted; I never heard jack from any of the other sales people after we walked off the lot. And Richard was right. It was a 2022 Chevy Equinox with only 13K miles on it (!). I had a price point and he/they met it but for tax and license. The only caveat was that it had been recalled because of the rear passenger seat belt not working well with child seats. And the car had to go over to Chevy in Hilo to be fixed. My wife and I were leaving within a few days for a month and seriously did not have the time to deal with it. So Richard said he'd drive it over himself and to drop it off at TH on the way to the airport -- whereupon he drove us there himself. And he said he'd pick us up when we returned. Which he did. Kid you not. Really enjoyed working with him. I almost gave the dealership a 4-star rating because of the woman afterward who pushes the extended warranty -- and I do mean pushes -- wondering how we could even sleep at night without the added protection. I don't believe in them on principal because the vast majority of cars do not need added service nor do they break down during the warranty period. Even economists tell you not to buy them (on appliances as well). But my wife and I give Richard 5 stars for being the consumate salesperson. read more

ED DUN GETS IT DONE AGAIN I didn't think I would be returning to the same dealership for my 3rd car but here I am, and it is 100% due to my experience with Ed Dun. I first met Ed 5 years ago when I was shopping for a van to add to our growing family. From the moment I stepped onto the lot, Ed greeted us with absolute professionalism offering knowledge and expertise without any high-pressure tactics. Instead of pushing for a quick sale, he took the time to listen to my preferences, budget and a true ADVOCATE for the buyer. I never once felt rushed and he worked the contract for us. Fast forward, Ed (now rightfully promoted to Internet Sales Manager) helped us negotiated another great buy earlier this year. Again, Ed worked tirelessly to secure a fair price for both my trade-in and the new vehicle, navigating the negotiations with a remarkable level of honesty and integrity. And most recently (in the same year) I came back because I was very interested in EVs but knew very little about them. Ed offered his own personal EV experience with the Prologue and helped lay out what would be the most advantageous to the consumer. In this case, a lease offered the best "deal" and contracts were signed. Can I also throw in I was particular about a certain color and Ed tracked down the last Prologue in this color in Hawaii for me! It is refreshing to give a car salesperson a better reputation and to be able to share not one, but MULTIPLE great car buying/leasing experiences. Each time, I drove off the lot in my new car feeling confident and happy with my purchase. For anyone in the market for a new vehicle who wants a stress-free and positive experience, I recommend Ed! It's a testament to how car buying should be! read more

Late post: 2022 HRV lights went on and was not sure if it was drivable. Made a call @1100 am the day before Thanksgiving. I was told there was no available appointments but I could walk in and check to see if it needed immediate attention. Drove to Tony Honda and checked in @ 1130. Informed the check in person who was very friendly and attentive as I expressed my concerns. It wasn't busy at all and a service representative came over to access the lights. He immediately told me "you know Aunty it's the day before Thanksgiving and nothing can be done". I agreed and voiced my concern that I am a care giver and just wanted to make sure this could wait and I could drive this vehicle. He said it could be driven but I'd have to make an appointment and again said "it is Thanksgiving". As I said I was aware and just needed this issue addressed. He couldn't give me an appointment or ease my mind but did make it clear he was more concerned with the holiday than anything else. I didn't feel he addressed the worries I expressed but wanted me to leave and call later. Very disappointed with the "attitude" and lack of service for a company that has always been empathetic and caring. Shame on him. (Didn't even get a name) as he basically rushed me out of the empty bay area. Just saying it was a bad experience. Did get an appointment late Friday and it cost over $3000 for the repairs. Would t have been such a a bad pull to swallow if there was a better experience. read more

Awesome an A++++ experience! Cost of services and vehicles have gone up but one thing that is always a constant is the awesome, knowledge, and friendly staff providing the best customer service experience. All things being equal, that's what really matters for the positive lifelong experience of vehicle ownership. I always buy and service here! read more

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I recently received notification that my truck had a recalled item that needed replacement. I took it down before, to find out the parts did not come it. I officially received a call that the parts were in, and scheduled for replacement. Luckily, I came early so they can work on it. As a convenience, they served free coffee and light snacks... and have tv , while waiting... read more

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Friendly staff, little different than other dealership as they will greet you before coming in. I was just there to check out the CRV, the salesman was fine and friendly, I will come back again to maybe purchase. Will have to check out other dealership and see where I be more comfortable of doing business, so far they earn my respect compared to previous visit with other dealerships in the island. read more

Writing this so maybe can save someone $300 to $3000 . I should have asked before going in if they had lane assist camera in stock / parts in stock or rough estimate. Went in for the Honda Odyssey cause I got errors on my screen ( aka Christmas light effect -shows a bunch of errors) needed to get a safety check . So kind of no choice but the clear it. Got a diagnostic I knew was either bumper camera MVCS or camera above the mirror (lane assist camera) (which I took off the cover for them) . After 2 + hours with appointment. Advisor said it is the lane assist camera (above mirror) It is $3000 to repair /replace cause , but they don't have it in stock and got to special order. Will be few weeks . So I said no thank you , paid ~$289.90diagnostic. FYI for the lane assist camera , you can buy it . Then a car window repair shop can (aim and calibrate) which needs to be done if new lane assist camera put in . FYI lane assist camera itself takes few minutes . 1: Disconnect car battery . 2: It's just a quick terminal clip to remove and install module. Service advisor said will email receipt , never received one . Texted them still never received . Also right before getting 3000 repair quote at Honda in the waiting room got a random text from Honda sales person "looking at your van and if I want to sell it" Not really great added experience . read more

Their sales staff was great. Rob helped us and the service center staff as well as having one of the best Car Washes and Interior cleaning on the Island. read more

2013 Honda civic sunroof was stuck open, so I made an appointment for 9:30am on 10/22/2025. David Pagan was my service rep and he quoted me a price of $250 an hour saying it may take 3-4 hours to complete the job. (Seriously). I just wanted the sunroof closed, that's it. So I leave and I get no call or update. 4:30 pm comes around and I have to call to follow up and the receptionist tells me your service advisor will contact you shortly. I get a call from David at 5:10pm and said the car is done, but you can't pick it up because the service desk is closed already. So I come back the next day to be surprised with a bill for 4 hours of work when it was done in less than an hour I believe. I know because I have a gps tracker and car shows movement into the garage and back parked in their lot by 11:00am! I'm so disappointed in the lack of honesty and customer service. I would not recommend for anyone to have there vehicle services here! read more

Ed was super friendly, informative, and made us feel comfortable through the whole process. Highly recommend him to anyone looking for a car! read more

Came in for an oil change on my CRV and left with a 2025 Honda Prologue Touring! I can't say enough about the outstanding service we received from Joey during our purchase of our new Honda Prologue Touring. From start to finish, he made the entire process smooth and stress-free. He took the time to answer all of our questions, explained every detail clearly, and truly went above and beyond to make sure we were confident with our decision. Joey's knowledge and professionalism really stood out, and we couldn't be happier with our new Prologue Touring. We'll definitely be coming back to see him when it's time to purchase the new Ridgeline once it's released. Highly recommend Joey to anyone looking for a great car buying experience! read more

Customer service is never available to answer phone calls. Even if I leave a voicemail and an email about my concerns or appt needs I never receive a follow up or call back. It's like pulling teeth to get someone on the phone to help me. Their online "booking system" doesn't work. Anytime you try and book anything it says your request has been submitted and a representative will be in contact. Not once has this happened. If you go in the dealership most employees are too busy talking with each other. When appts are finally booked. They aren't sure how to address the issue. We had an electrical problem with the car and we tried taking it twice, they had us order a $600+ part for it to not work and still have the issue persist. read more

Great service from beginning to end. Assisted by the awesome Tony Honda Autoplex Waipio Staff: Robin Reyes (Sales), Miles Suguitan (Sales), and Curtis Matsumoto (Finance Manager). They were very personable and helpful in me getting my new car. Very patient, not pushy. Answered all of my queries regarding my vehicle purchase. Friendly dealer experience during my visit left me an extremely satisfied customer. Highly recommend! read more

Went to test drive/purchase a car and the salesman told us the one we were looking at was sold (ok) no others available, we asked about a different brand, they had none, he steered us towards a car we hadn't considered, asked us to go take a look and someone would be "right" over....after waiting forever no one appeared. We left. Horrible mistake on their part since we will be paying in full ‍. Terrible customer service. read more

From sales to service I'm pleased with how I'm treated. Tracy in sales and Wade in the service department were excellent representatives of the Tony Honda company. read more

Purchased at least 3 cars from Tony Autoplex in the past, but my recent purchase at Tony Honda on 3/16/25 they showed poor customer service and no timely follow up. Received the clear title on 5/4/25, but I noticed the mileage was wrong. After many calls and follow up on my part, a sales manager Marco called on 6/20/25. On 6/28/25, I received the title, but I noticed it was still wrong. On 7/1/25 left message for Marco and as of this review, no one has contacted me. read more

Buyer beware... Went in hoping to buy an Accord. I did my research and found one on sale ... or so I thought. It is advertised for $30,075 but they invoiced me for $35,070. I showed my salesman a picture of the screenshot, he found it online with the same Model number to confirm it is in fact the same car I am interested in purchasing. He went to get the managers approval and Moi (manager on duty) said they do not have to honor that sale price. I said but that's what you advertised... it's right there in big bold print. He then told he to read the fine print.. they do not have to honor that price. I said no deal... I want the ADVERTISED SALE PRICE. He said no so I left. On my way home Moi calls me and tried to offer me floor mats to close the sale. Ummm... no thank you. YOU, TONY HONDA, should honor the price you advertise!!!! read more

Tony Honda - Car Dealers Near Me - Waipahu, Hawaii

Happy Holidays! I wanted to take a moment to highlight one of your outstanding Tony Honda employees, Iven Cunanan. I first met Iven in October when I was interested in buying a NEW Honda HRV. I live on the Big Island, and while he is on Oahu, the sales process could not have been more seamless. He considered my needs and arranged for my old car (a Honda Accord) to be shipped from the Big Island to Oahu the same day my new car arrived in Kawaihae. It was a wonderful experience and one that I am grateful for. Fast forward to Friday. I was driving down the Kawaihae Road, and after turning the rear windshield defroster on, the back window spontaneously shattered. I immediately pulled over to the side of the road and set about calling Tony Honda Service in Kona after driving back home to place duct tape and a garbage bag over the rear window. I left messages for them and called multiple times, and unfortunately, I did not receive a response. Not knowing what to do, I began calling auto body dealers around the island, hoping someone might help me. As a last resort, I called Iven. I know that this is beyond his area of responsibility. Still, he answered my call immediately and heard my concerns, and after a few calls, I finally received a call back from Tony Honda in Kona, who advised me to come in right away. The rear windshield shattering is a known issue with Honda for the 2023 HRV and one they are now addressing. However, none of it would have been possible if it wasn't for Iven's responsive and caring manner in which he made phone calls on my behalf to rectify the situation. You have a Honda fan for life due to Iven Cunanan. With my deepest gratitude, Jaisy read more

Tony Honda - Car Dealers Near Me - Waipahu, Hawaii

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I'd like to commend Tony Honda Sales Associate Jacob Amadeo for his outstanding service. I'm the owner of a Honda CRV that I purchased new from Tony Honda back in 2019. There was a national recall on the fuel pump that required me to leave my vehicle at their service center for a few days. They provided me with a loaner free of charge which was a brand new CRV. While preparing to leave the dealership I noticed that the tire pressure warning lights were showing all 4 tires being low. Notified the loaner rep and he took the car to check the tires. Upon returning he said all tires were good and sometimes the digital gauge malfunctions. Took the loaner car home and the tire warning light once again came on showing all 4 tires low again. Having just having it checked, I figured it must be the gauge again. I didn't care since was a loaner. Then later lo and behold one tire was totally flat. Being on a Sunday the service department was closed but I took a chance and called the sales department. Jacob picked up the call and I explained the situation to him and he drove out a replacement vehicle to my home! He really saved the day for us. Mahalo Jacob for your outstanding servic, we really appreciate it! read more

Went to see if they had a car i wanted. (I did have a specific car in mind.) When I got there she was assisting someone else at the time as i had to keep moving back the time since the roads were shut unknowingly to myself. But the sales lady I had was so rude and basically treated me as a sale instead of a person who needed a vehicle. I got to only look at the car from the outside, Didn't even get to go in, nor test drive it. She instantly took us inside just trying to see financial wise if she could quickly get us a loan so she could get a sale going. But during the time my co-signer had to leave for a family emergency and would be back. When she came back i told her that and she rolled her eyes at me. She left me alone majority of my time there not even telling me where she was going. I had to physically get up and look around for her. I found her at the front desk laughing with her coworkers each time I had to tell her something or had a question. I told her when I was leaving I'd have to be back tomorrow as my co-signer couldn't make it because of the previous road closures and she made the most annoyed face ever. As I thanked her for her time and was leaving she called someone up before i even left telling them she had a car (the car I was looking at) available to come check out right now. As I finally got out the door, they had moved the vehicle out from where it originally was and i could not find it either. I wish i knew her name so i could post it on here because that was one of the worst Salesperson I have had to deal with. I think her name started with a T though. Have a 2 Star just because of the time delay on my end, if i was on time as I should've been and had this experience it would without a doubt be 1 star. I ended up getting a car from Choice Automotive the next day with a guy named Jeff. He was super cool and professional. He really made me feel apart of their team and not just a buyer. My car experience was amazing with them and I highly recommend talking with Jeff !! read more

Tony Honda - Stitch - 2022 Honda Civc Hatchback Sports Touring w 13.9K miles - Car Dealers Near Me - Waipahu, Hawaii

I am soooo happy we bought a car from Tony Honda at Waipio. Moi & Renee were so helpful!! And the transaction was quick and efficient. Fast forward to servicing the TypeR- Gavin is great at taking care of us and all the car needs. He listens to our needs and communicates the progress of the servicing Great job!!! If you're looking for a Honda the staff here are the best!! read more

Don't come here to purchase or trade in your vehicle. These people will take you for everything that you're worth, convince you that you can afford everything, will have no remorse once you figure out what they've done to you, and treat you as a sale and not as a person. When you finally speak up, you'll get the run around and have your time WASTED. Finance Manager Curtis Matsumoto needs to treat customers with RESPECT. He was very unprofessional, spoke to my boyfriend and I like we're stupid, made and stated his own assumptions on our relationship, and I have never felt so gaslighted and degraded by a single individual up until this experience. We needed another person to step in and de-escalate because of that which should tell you a lot. The only good thing about this place is their service department. They would get 5/5 from me based off my experiences for the last 7 years. read more

friendly, helpful, kind servic Comfortable chairs for waiting and lots of snacks to eat bathrooms are clean and close by read more

Tony Honda - Chair - Car Dealers Near Me - Waipahu, Hawaii

Just wanted to thank Iven C. Salesperson for always responded to my text when I need help. If anyone want to buy a Honda, please ask for Iven. Also, wanted to thank the service department for helping out and answering all my questions. Aloha, Derek read more

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I have been trying to get in touch with a manager or assistant manager at Tony Honda for the past few days! When Laura had called I specifically asked if she was a manager and she lied and told me yes she was no help what so ever and on top of that her customer service and attitude is nasty and unprofessional! I then called again asking again for a manager this same person that already was no help calls me back only for me to catch her in her lie when she admitted she is just an service advisor when I told her I wanted to speak with THE MANAGER she then laughed as if it was a joke and finally gave the phone to a manager! read more

08JUL25 - I took my 2013 Honda Accord to check on something to Tony Honda's Service Department. Everything was great. Customer service was impeccable. They even Lyft me home to Mililani and back later that afternoon. They did quite know the problem was but was sure it was due to a recall however, they did not have the part. Ethan Robinol, the service person who was helping me told me the part would be sent in 3-5 days. Ok fair enough. However, I did not receive any phone call from Ethan Robinol, which he said he would, to let me know the status of that part. Another week past and still no call so I called the Service Department to check if the part came in. The receptionist who answered said there was NOTHING noted for my car. She also said Ethan Robinol will call me back later that day since he was the one helping me and if not him, it would be a Service Manager. Ok, it's been 4 days and NO PHONE CALL WHATSOEVER!!! What a bunch of lies with this Tony Honda Waipio Service Department. So I am warning people out there to beware of this location! You receive great customer service in the beginning but DOES NOT complete what they started. I am LIVID!!!!! I will NEVER GO BACK for ANYTHING and will tell people to NOT go to TONY HONDA WAIPIO GENTY for their car or service!!! Shame on you TONY HONDA!!! read more

A little overwhelming to check in. Drive right into one of the four lanes, hop out, and one of the many people will check you in. Sitting area is large with many different types of areas to sit: couches, table tops, barstools. Checking out is easy, counter is around the left from check in area. read more

Tony Honda - Express service or recalls. - Car Dealers Near Me - Waipahu, Hawaii