Always like bringing the car here. Service goes fast and staff is friendly.

Excellent service from the time I called until the time I drove my new car off the lot 4 hours later! On Saturday, 5/30/15, I was interested in a car, completed a trade in estimate online around 9am and received a call back within 5 minutes from a female at the dealership. She asked if she could have a manager speak to me and within less than a minute later, I was speaking to "G". He was very professional and invited me to come down and take a look at the vehicle, and would have a sales associate call me by 11am as he was on his way to the dealership and didn't even start working yet - talk about customer service! At 11:05am, I received a call from Jerry who introduced himself and asked if I had any questions. I didn't have any at the moment, and told him my wife and I would be there by 12pm. We arrived and asked for Jerry who greeted us and showed us the car, explaining the features and answering any questions that we had. Jerry was very knowledgeable about the vehicle and seemed genuinely interested about the questions I was asking him. He explained things well and was very patient. I appreciated that he wasn't pushy, aggressive, or trying to rush the sale. After taking the car for a test drive and being thoroughly impressed with the vehicle, we proceeded to do the financing. The negotiation went very smoothly and Jerry's manager was very good with trying to make the financing fit into my budget; again without being pushy or aggressive. He offered suggestions as to what he could do and let us decide - very professional! For the final paperwork we met with Ernie the Finance Manager, and once again received excellent service with Ernie going out of his way to find any additional discounts that he could apply to reduce the final price. Overall, it was the best experience I have ever had at any automobile dealership and would highly recommend them as well as my sales associate Jerry! read more

Repair service Great customer service! I have not experience great customer service from a dealership for a long time! Took my car in for recall! They have been nothing but great! I should've brought my car from them! Sheree service advisor was very professional! read more

Awesome! The BEST! I have purchased many cars but never with this kind of amazing service and care. Kai Lai took care of my purchase from start to finish, no pressure, no stress. It is easy to tell that Kai loves his job and really cares about his clients. Thank you Kai for my new car. I love it! Everyone who wants, or even think you might want a car, ask for Kai. read more

Best car buying experience I've ever had. Everyone was so nice and I never had that pressure you usually feel walking into a dealership. Amanda and Mark were so wonderful to work with! Thank you! read more

I took my vehicle here to see if they could re-time the engine. When I dropped it off I gave the service advisor a quick run down of what had happened. They called me a week afterwards to tell me what the diagnosis was. I warned them that it was the same diagnosis I got from my obd scanner and may be incorrect, it had nothing to do with the real problem. They were comfortable with their diagnosis of the issue and continued to order parts. 3 weeks later after the parts arrive they continue to install only to tell me that the issue is with the timing and they are going to have to re-time the vehicle, Which is a very involved process and is why I brought it to the Dealer. 6 weeks afterwards, and a few attempts with contacting the Ford hotline, they were no closer to resolving this issue other than doing some warrantee work. So, Unless you're intersted in warrantee work, and you have need of engine work, I'd take your ford vehicle to a good mechanic. I can refer a few better than Cutter Ford. I got it taken care of through a small shop in the Waipahu industrial area behind Walgreens. Ford ended up only charging me $435 to switch out parts that weren't covered, to complete the warrantee service. 2 stars for the kindness of the service advisor. But that is very generous, I'm quite disappointed with my service there. read more

Mahalo to the service techs and staff at Cutter Ford. They took care of my maintenance issues and address a warranty issue I was not aware that could of impacted the safety of me and my family. Nice to see the new renovation is coming along. Hopefully the work is all done on the new lounge when I go back in November for service. read more

Great service and very happy with my car. Although it was harder to work with the price, I definitely paid for what I got though.

Great customer service from Zach. I was in and out of there within two hours in a new to me 2011 Grand Cherokee.

Cutter Ford and Rodney made the process of buying a new vehicle easy. Thank you!

All the salespeople that we worked with we're professional, helpful, and friendly. Our new car purchase was quick and easy! I would highly recommend Cutter Ford to anyone who is looking for a new or used car! read more

Kellie Walroth is an excellent representative for Cutter Ford. Please take the time to adequately recognize her and reward her for her efforts. Thank you! read more

Rapid service, very professionals and servicing personal, waiting time was short and the waiting area is clean and comfortable

We stopped by Cutter Ford in February to check out the Ford Focus Electric. As we got out of our rental car and walked into their parking lot, we were greeted by salesperson Iziah Comerford. I asked him who I could talk to that knew about the Focus electric, and he replied that he could help me. Well, to make a long story short, he found us a low mileage Focus Electric that they just got in that met all of our criteria. We sat down together, and shortly we were signing papers. Iziah also got our new car to Young Brothers to ship to us in Kona. We are very impressed how Iziah, and all the others involved in the sale, made it happen. To this day my wife is extremely happy with her Ford Focus electric- mater of a fact, we are considering buying another one for me, now. read more

I have enjoyed superb treatment with the service department at Cutter Ford. Service advisor Kellie Walroth could not be better at her job and, if I did not have a Ford, I would buy one just for the pleasure of dealing with her. I regret seeing comments that are negative, because my experiences could not have been better. I have taken my Ford there for regular service for about two years and could not be more pleased. read more

My husband and I were looking for vehicle with our price range. We were about to give up. Ben the salesmen guy didn't give up on us. He was a big help. We highly recommend him. read more

Cutter Ford Aiea bad service twice!!!., first of all I brought my 2006 ford ranger, yeah it's a FORD that I took in cutter FORD aiea to get my recall on my air bags, when finished I drove it home not knowing that the passenger air bag dash wasn't completely pressed in you could see the air bag, brought it back to get it fix done...second mom's CMax needed an oil change plus FPS was on, they did the oil and check tires and found a nail in one of who knows what tire never said on invoice!!, fix it mom brought it home I checked on invoice what tire never say on invoice what tire, ok ok so I had to check myself how I found what tire was the solution they used to mouth the tire was on the rim still never been cleaned off!!!!... ok ok bad service people, took CMax all clean washed it the day before took me awhile to wash it cause of the bird dropping..so car wasn't cleaned before giving it back to the costumer water spots like they left it outside...Come on service if you know you took picture of the car in clean condition return how it looked clean when it came in service, you don't like you personal belongings coming back to you in conditions that was not the same as you had it!!!!... I think to fix that is all you service need to respect customer vehical the way they care it that's how you win customers appreciation... but not in this, hope you guys have workers that prep cars before handing it back to customers it's that easy... read more

I would like to thank both Rumel Mejia and Kai Lai for their amazing customer service yesterday! I had gone in to purchase a license plate bracket (needed for my car's front plate) and found that I had to buy the screws separately (quite expensive for screws, by the way!). I bought everything I needed, then went out to my car to make sure it would fit before leaving. Rumel and Kai ran out to help me (without me asking) and offered to attach my license plate and even went so far as to get some screws for me! (I returned the ones I had just bought!) They didn't know me at all and really didn't HAVE to do this for me, but customer service like this shouldn't go unnoticed! Employees like Rumel and Kai make me want to go back to Cutter Ford for future services! Mahalo for all your help! read more

Loved the service! Rodney made it so convenient for my family and i to get in and get everything done...but most importantly, leaving with a vehicle. Zack also worked with us and made us feel very comfortable and got all my paper work done very quickly, while answering my questions. Anthony made everything happen when financing my new vehicle and affordable to my budget. He answered all my questions on the warranty and made sure i understood everything before signing each document. Overall, great experience for my family and i especially after going to other dealers in town. Thanks Cutter Ford! read more

My car was toast. Christian drove me around until I found a replacement I fell in love with and has been super helpful after the purchase as well. Also very friendly and is always willing to help at the drop of a hat. read more

We came in to Cutter looking to lease a car and had the very good fortune to be greeted by Charley Bollig. He was attentive to our needs, took all the time necessary to show us any and all cars that met are criteria, and worked with us to get the right car at our price. His supervisor was just as nice. The finance guy stepped us through all the costs, rebates and options and we were in and out in the shortest time I'VE ever spent at a dealer. Thanks Cutter, we will be sure to recommend you to all our friends. read more

Joe was my sales guy and joe Rodriguez was the closer both did an awesome job! My finance mgr was awesome also they treated me very we'll as a customer and a vet. read more

I took my 2015 F250 Powerstroke diesel pickup to Cutter Ford Commercial Truck Service for a 5k service. The shop is located in a building behind the main automotive sales and service facility (same building as EZ Corners.) I got there at 7am. It was still dark and it seemed like the place was deserted. The shop looked pretty grungy, but I sort of expected that in a diesel truck shop. It was definitely not a tidy NASCAR garage! I saw a worker eating breakfast in the shop, and he told me where the office was located. Finally I'm relieved to see a regular service department counter and friendly staff. Micah Waimau the service advisor was very friendly and helpful. He said the workers start at 8am and he should have my truck ready around 9am. He offered me shuttle service but I used my senior bus pass to go home. He called me at 8:50 to get my truck, again offering shuttle service. Great service! 15 quarts of semi-synthetic 15w-40 oil (13 quarts spec capacity). filter, rotate tires, top off fluids, quality care check (computer software updated) etc etc etc., next service reminder sticker on windshield - all for $99.95. Btw I notice on my customer copy of the service invoice that the labor rate is $140.00. Micah said their customers receive the email service special notices every 6 months. I'll definitely be going back. read more

My sister and I had our vehicle break down in the intersection today in front of Cutter Ford. About five of their guys ran out and helped push the truck through the intersection to their dealership. They were so awesome and we were so lucky to have them there to help us at that moment! They did a quick assessment and jumped the vehicle for us. These are the kind of people you want to do business with. Thank you all again!! read more

Been trying to call them since 7am when they opened. No one ever answered the phone until 9:31am. How sad is that. I have the phone records!!! told them car is brand new that we bought on island and the battery is bad, keeps dying and going dow to 5v, have to jump it every day battery is dying at 1V every 1.5 hours. I know Im an electrician and I check it with my multimeter. . they are insistent on not giving me an appt today. saying it is not there fault. Really its your CAR a Ford!!! stop selling pieces of crap batteries and when it brakes, fix it in a timely manner as to not having us wait days to have a battery replaced UNDER YOUR FORD Motor-craft WARRANTY!!! it most likely dead cell(s) in the battery, because your batteries suck... Scammers I tell you. There is only two outstanding service advisor in the whole place. Liz F. and Veronica. everyone else is garbage including the management. just wait and you'll see the managers response to this yelp post. It is cut and paste the exact same response he gives everyone else! TOOL!!!!! Update: they fixed the battery, after I told them this was the issue, and I showed up out of the blue as a repeat customer.... I am electrician, I know how to use a multimeter and test the electrical system. I think they just wasted time with my car to waste time. I had to wait over 4 hours for them to fix, it. they say monday's are their busy days. Well then, as a manager myself, you should have the appropriate number of staff to address the concerns with he Fords on this island and you wont get crappy reviews. If I did my job as poor as the management here, soldiers, sailors and airmen would not be coming home because of my inadequacies. Make it right management, hire more people or pay them better... in time poor customer service will catch up with you and you will falter. read more

Worked with TE online...she listened to what I wanted and did exactly as requested. I had contacted other dealers and started getting all kinds of calls at work...not what I wanted. TE asked when she could call me or have someone call me. Cutter worked with me and my girlfriend...Pat was awesome after getting the handoff from TE...he was awesome the entire team at Cutter worked with us and we walked out with a Ford Focus..very happy with the purchase and service...can't say that all of the time. read more

Brought in my car on 08/22 Tuesday was told it would get done the next day around 3. Called few times could not get a hold of KELLY who helped us in the beginning. Then got a call around 4 that it won't be done again for another day. UPDATES WOULD BE NICE! So I can make proper arrangements for transportation. So it's now the 24th Thursday. Called and called and I could not reach KELLY. Left mult messages and again didn't get a call til the end of the day. She then promised that it would be 100% done on the next following day august 25 friday after lunch. Okay Friday comes and no call, it's already 3pm so by 330 still no call I of course called them again. AGAIN, she's no where to be found and can't get her on the phone. I leave another message again. 430 came, no call. I called back again and she's still not available. So I start getting mad and so they put me on hold. Then whoever I spoke to on the phone claims she's very busy but KELLY said to just come down by 5pm. We get there finally, im happy my car is fixed. The mechanics did a great job. No complaints with that so I let it all go with the lack of communication. I go straight home. Parked in my garage, come to find out the grill is missing. FML. Called them Saturday but it was too late and they were closed. Sunday was closed. Finally Monday morning 8am I called the service center. 8am and I couldn't get KELLY on the phone! So I leave her a vm that I was missing the grill on my car. Didn't get a call back from her til 6:09pm Monday August 28. She said she's gonna have to talk to her employee who worked on the car the next morning. But she reassured me and said she sent me a picture of the car with the grill to my email (which I never got). Yes, she said my car had the grill when I brought it in. So okay the next day Tuesday aug 29, no call. August 30 no call. Aug 31 no call. So I finally called them back again! Yup, you got it right. I couldn't get a hold of her again. She didn't call me back until noon. All she said was that her worker called in sick yesterday that's why she couldn't call me. Well I was told she would call me on Tuesday but it's already Thursday. She wouldn't have called me today unless I called. Well I'm pissed cause the communication between service department at ford and with their customers is shi* basically she said her worker claimed the grill was on there so it must have fallen off when I took it home. Okay I literally live down the road. 1 min away. I would've felt and heard or maybe ran it over if it did fall off. And then she says maybe where ever you went or parked. I went straight home like I said 1 min away from cutter ford. And parked safely in my gated garage. No grill found in my garage. So she said idk what to tell you I can't do anything. Well obviously it was on when we brought it there. She was trying to blame me that something must have happened to it when I took the car. Pissed off, I just hung up. No sense of arguing with them if they claim it's not there and they can't find it. She calls back, oh did we get cut off? I straight up said no I hung up on you. And hung up again. Never coming back here. Not even to patch a tire or oil change. Service is soooooo bad. If I could give negative stars, I would for the bad service. read more

Do NOT ever go to Cutter Ford in Aiea. If you can avoid it - please avoid it. I have had warranty work there and it has always been an issue with them. I have had to drive my car in very unsafe conditions because of them. I have had my car die at work due to diagnostic services they conducted by attaching a machine to the car while I drove it (supposedly to find out an issue) and was then told when I was stuck to tow it at my expense to their dealership. Once there they told me they repaired the vehicle but as soon as I started the car (luckily it was still at the service department) the engine completely seized up before I could drive off. They have the service team drive your vehicle instead of the actual mechanics and have driven my car personal car to their homes overnight (for what? Not sure). I have been called to ask if I had another key to my vehicle because they lost my car key while it was supposed to be at there service department and had to wait for a new key to be ordered causing me to use my spare key until the new key arrived. Upon checking my oil - I found that they never reinstalled my air intake box and did not tighten my stock cold air intake tube or filter. I had been driving around like that for weeks. Had I not checked my oil it would still be. Recently my vehicle had been serviced for rust/paint perforation on the hood. The service team advised this would take just four days to replace and repaint as well as re-stripe. 3weeks later I was told to come pick up my car that still did not have the stripes nor did it have the original fender badges anymore. They were removed and reordered but I was told I had to turn in my rental car and drive my car incomplete as it stood until they received the parts to complete the work (mind you this was supposed to only take 4days). Driving the incomplete car home I noticed my passengers side turn signal was blinking abnormally compared to my drivers side signal - so I take a look and sure enough - they didn't reconnect my signal light when they removed the nose of the car for painting. I advised them of this issue to receive the response of if it's a warranty item we will repair it... WTH??? It worked before you broke it!!! During all of this process of painting services and incomplete car care - they issued me a car rental until the day I picked up the incomplete car. Now to repair the rest of the car they want me to come out of pocket to pay for my own rental car so they can finish they work they started. There way around supplying a rental to me is by claiming it as a new repair. However it was just incomplete work on their part to begin with - DO NOT GO HERE! I know the island resources are limited - but if you can avoid this place - AVOID IT! Half a star for friendly customer service that is just awful. read more

I have bought one car from Cutter Ford and am getting ready to purchase a second new one from them. I also have all my service, including a non-Ford vehicle, done by their service department. All my experiences have been 100 percent satisfactory. My most recent experience was having my 11 year old SUV headlight covers restored using a new product available at Cutter Ford Service. All my previous attempts using commercially available restoration kits never removed all the film. The headlamps now look brand new after Cutter service worked on them. The best part is that the work comes with a lifetime guarantee. I wouldn't take my business anywhere else. read more

Great service. Ask for Ari and jy l. We were here for hours and they were so patient and felt like they had our interests in mind instead of just trying to bring extra income to themselves read more

Experience: I recently purchased a 2014 Escape and worked with Joe Aquino. Other than being the most charming salesman I've ever met, he is also extremely professional and humble. I would recommend working with him, hands down! Vehicle: I am totally diggin' my new Escape! After owning an older model Mazda3, the Escape is an awesome upgrade! I feel so much more comfortable on the road in my seat and by being able to see the road better. The gas mileage is still great, the ride feel safe and my 5 yr old loves the new whip too! Overall: Great car, great place, & great people! read more

We bought a new truck over the weekend. Our salesman Bachan Khosa, was so nice and helpful. Everyone was really nice and made the buying experience easy and fun. They even drove the truck we wanted from their Waipahu car lot to the one in Aiea for us. Thanks Uncle Pat for treating us so well. Next time we go will be for the license plates and to see the new building read more

Hi my name is bruce mann, and i just wanted to say i love the car that i just purchased this past friday. The customer service was excellent, scott robago was my sales associate at the time and he did a very good job. He made sure i was well taken care of and gave me a very good price on the car. The car i purchased was a nissan versa 2013, and it drives smooth! Thank you for your service, i will be sure to tell my friends about your dealership! Thank you again scott robago for your service!! read more

WOW! What a awesome place. Went there didn't know if we was going to leave with something and ended up leaving with my favorite car of all time!! ari elder was AWESOME! Made sure we had drinks while we waited. Wait time was nothing compared to other places. I recommended this place and make sure you ask for him to get the best results! read more

I always have great customer service in the service department especially with employee Kellie Walroth.. she's always on top of scheduling my maintenance oil changes on my 2013 Fusion since 2013. When I needed help with some issues that came up over the years with my Fusion, Kellie is always there to the rescue!!!! She's VERY helpful, VERY friendly and always ON TOP with her work assignments... IM GLAD TO HAVE KELLIE WALWORTH AS MY SERVICE ADVISOR. read more

Pat Ah You's staff were all professional and friendly. We had a lease with Honolulu Ford with our Ford Flex. Our experience with that dealership was plagued with failure and disappointment. I'm not a Ford fan but love my Flex. We were referred to Pat by a mutual friend. We traded in our 2013 Flex that need a major repair for a new 2015 Flex. We couldn't have asked for a better salesperson with Obren V. He was attentive, understanding and patient along with professional and friendly. Even when he was out sick, he still answered/returned our phone calls. We are so happy to have had the chance to work with Pat and Obren at Cutter Ford. read more

We just bought a new Ford Explorer and our experience was great. Chris Destura was an excellent sales consultant. He showed us lots of options, was very knowledgeable and gave us a great deal. read more

Ok, so included with our purchase was a detail job. we wanted the car so badly we decided to schedule at a later date. over half a year later and we get it set up to take in, its done on time and shuttle service was offered if I needed. Since we bought the car Dom has checked in monthly to make sure everything is OK and we still love the car. Dom personally handled the detail scheduling and I didn't have to go through a new source/service desk. thank you Dom and Cutter ford. read more

Bachan and Romelo where very friendly and helpful. They made my car buying experience extremely easy while giving me a great deal on both my purchase and trade in value of my SUV. I would defiantly recommend them to anyone who is looking to buy a new vehicle. I couldn't be more happy with my purchase. read more

HORRIBLE customer service!!! Their so called "finance department" are a bunch of uneducated morons! We bought a brand new vehicle, traded in two vehicles gave them nearly $10,000 cash!!! And after 15 days!!!! They still do not have our trade ins paid off!!! We have had to make a payment on one of the vehicles already because it's still in our name!! And all they can say is oh it's submitted.... yea as of the 13th when we purchased and traded the 1st! I do not recommend them nor will I EVER do business with them ever again!! Oh and did I mention they have done NOTHING to try and make any of this right or better.. worthless ! And when I tried to call tonight and speak to a finance manager he cut me off repeatedly, told me constantly I was wrong and it was too late to do anything, then when I gave him the facts all he could do was stutter and say I can call back tomorrow and talk to the guy who actually did my loan so I asked for a manager over him and my guy it took him FOREVER to finally give me a name! And I don't even know if I did get an actual name of someone in charge to call tomorrow I am beyond frustrated.... I now currently own 3 cars and am responsible for 3 car payments with no pay offs in site!!!! read more