Zero stars if I could…read more I called to check the status of my medication. The person who answered didn't greet me or say anything, so I explained the reason for my call. He abruptly responded, "Name?" After I gave him my name, he put me on hold without saying a word. A few minutes later, he came back on the line, but I couldn't clearly hear what he said, so I politely asked him to repeat it. His response was, "We're super busy in the store, okay? Your medication is ready," and then he hung up. The next day, I went through the drive-thru to pick up my medication. I waited for a while, and no one greeted me or acknowledged that I was there. I finally pressed the call button, and the woman who answered rudely said, "We saw you. We're busy in the store." I'm not sure why they seem to think customers can somehow see how busy they are over the phone or through the drive-thru speaker. Being busy is understandable, but there's no reason to be rude. A simple, "Thank you for waiting. We'll be right with you," would have made all the difference. Courtesy and basic customer service shouldn't disappear just because the store is busy.

This is a ZERO star review…read more As a member of Yelp, I try to be very objective about the places that I go so that it helps others make informed decisions on where to eat or get various forms of help. I am proud to be an Elite member. However in this instance, I am a very upset father. I have two daughters that have Nephrotic Syndrome, a kidney disease. One has already had a transplant and the other is on dialysis awaiting her transplant. For my daughter who has had her transplant she is on certain medications that require a very strict schedule and cannot be missed. Now my daughter does have a tendency to order her refills late, but on this case that was not the issue. So I called in the refill and it was to be ready at 3:15PM. So I call at 5 to make sure it is ready and it says it will be ready at 4 PM which told me they did not it in stock because for some reason they don't stock enough of this medication. So, I am waiting on hold for an hour. Not 5 minutes or 10 minutes, an hour. 1 person in front of me for an hour, ummm no. That is what you call laziness and not wanting to pick up the phone. They had two people working along with the pharmacist. And not one of you can answer the phone. GARBAGE So I hang up and call the store manager. Not there but shift lead answers and says she will transfer me to the pharmacy losing the direct line. What happens, no one answers. So I call back again and I tell her I will wait while she gets them on the phone. Finally the pharmacist answers and says they don't have the full amount but can fill a partial. That is fine, but answer the freaking phone. You are not that busy, it is just laziness on the part of your employees. It is pitiful for someone to have to go through that. It is very unprofessional and a very bad look. It is not the first time I had to wait on hold but it was never that long by a lot. Get your act together and make sure your employees act accordingly. RIDICULOUS!!!!!!!!

Today I came into this CVS location again, hoping for a better experience after my last negative…read morevisit. Unfortunately, I was assisted by the same employee, and it was just as frustrating--if not worse. I came in to make a purchase and a return, with my receipt ready on my phone. This should have been quick and straightforward, yet the employee made it unnecessarily complicated. She repeatedly asked for my ID, which made no sense for a receipt-based return, and ignored me when I told her multiple times that I had the receipt. It took the manager stepping in to finally resolve the issue. Even he seemed confused about why the ID was being requested and why the return wasn't handled properly from the start. This employee clearly lacks proper training and professionalism. Not every customer will be as patient as I was today, and management needs to take this matter seriously if they care at all about customer service.

This is not my usual pharmacy, but I was dogsitting in the area and in a bind. picking up my…read moreprescription was quick, easy, and painless! the pharmacist was super helpful in answer my questions and concerns about my new medications and 8 was super grateful for their patience and support. hope everyone's experience is as positive as mine was

This review is for James at the pharmacy. I called to get prices for my prescriptions and James…read moretook the time to not only be polite and give me the cost for each medication, but to also tell me about GoodRx, how to sign up, and what good it might do for me. I could hear that this guy was busy... I could hear the phone ringing in the background but he still helped me and was very kind. As it turns out, he saved me A LOT of much needed money (currently without insurance) with his Good Rx recommendation. Thank you very much for your time, expertise and patience, James! You made a difference for me today! To those managing this pharmacy, I hope you see what an outstanding employee you have in James. He stepped up even when he was very busy. Acknowledge this guy or better yet, thank him with a raise! Thank you, James!

Sadly, I had to give even one star just to leave a review. This pharmacy truly lacks customer…read moreservice and basic insurance knowledge. They bill insurance before patients pick up their prescriptions, which means they've already been paid. The pharmacist claims she "goes above and beyond" for her patients, but that is absolutely not true. I've already reported the issue to my insurance and filed a formal claim against this pharmacy. If you don't mind being treated like you don't matter, then by all means stay with them. As for me, I receive far better customer service at the Fountain Valley location, and that's where I'll continue to go. Rude!

Staff is so kind and very helpful they always get my…read more Prescriptions filled quickly! Now my go to Pharmacy!!

I am so incredibly happy to have found this place. My doctor and pharmacy were giving me the…read morerun-around and denying me the specific brand of the medication I wanted. This pharmacy called me (after I submitted a GoodRX) to let me know it was not covered, however I could pay for it out of pocket. After stating that I needed a specific brand of this medication, the pharmacist stated she would call to see if they could order it and that it would likely be a 5+ day wait. She then called back a couple hours later and told me it was ordered and that it would be there the next day! After getting so much pushback and guarantees that were fake from my insurance pharmacy and doctor, I had a seamless direct experience here and felt so acknowledged by this pharmacy. Not only are they efficient and helpful, they are so so kind! I will definitely be receiving this medication here recurring for the future. Thank you thank you thank you!!!!

Dr. Katrina is so sweet and helpful! Been going here for years and never have been disappointed…read more They're incredibly thorough, professional and love the Mom Pop shop kind of vibe. It's so rare these days. Would definitely recommend it here!

Excellent pharmacy! Very nice staff! They make a compound for me. Highly recommend them!!!read more

This is the best pharmacy I have ever been to, starting with the pharmacist (Michelle) to all the…read morepeople who work there I have to say they make you feel special bc they talk to you and solve all your needs regarding your prescriptions, refills, etc.etc. Either if you go in person or by phone they work hard to help you! They are always on top of getting my refills for me and my family even before I contact them they contact my PCP for me, what a relief knowing that bc me being 63 years old forget about asking for my refills most of the time; so I have nothing but only great things to say about them; and is only a small pharmacy inside of the target store so I tell my wife all the time I call this pharmacy the small pharmacy with a big heart!!! lol

Was have a question for an urgent case and when I went to ask she answered me in rude way I can't…read morehelp you. Unprofessional customer service Rude Unprofessional and disrespectful UPDATE: 12/22/2025Another day with same person same issues, there's two lines one for pick up and another for drop off and she make all one busy line Here in the second pic Why I back to here ? Because it's less than one minute from my house Looks like this person is the owner have her pic on the wall so I believe, nothing will changes.

I went to this Walgreens pharmacy today to pick up a prescription after receiving an automated…read morevoicemail on February 17 stating it was ready. When I arrived, the pharmacy staff member told me the prescription could not be filled until March 2. When I explained that I had received a call indicating it was ready, I was told that it didn't matter who called me and that it was not ready. I tried to ask for clarification or additional details, but was told they did not have time to look into it and that I could step aside and wait. The interaction felt dismissive and rushed. In a pharmacy setting--where customers are often dealing with health concerns--clear communication and basic courtesy are especially important. At the time of my visit, the store manager who oversees the pharmacy staff was unavailable, and there was no one else to address the issue. I'm sharing this so others understand the level of customer service they may experience at this location, and in the hope that feedback like this leads to better communication and a more respectful experience for customers.

Wow! Nicest pharmacist ever! Needed an Rx quick. Other store out. She put it together in 15 mins…read more Others in store super nice, friendly and efficient. Best pharmacy experience I've had in decades. Well run shop!

This is my new Go-To CVS when in Orange County…read more It's a small CVS but usually well stocked, clean, well lit, smells good, has a positive vibe with helpful, sometimes friendly employees. For people that don't live in the LA area--coming to this CVS from an LA CVS is like going from the dungeon to the penthouse. It's a whole other system and distribution and product availability in the LA market I have been told -- than OC so I am always happy to shop in an OC CVS--especially this one. This CVS has their own large easy free parking lot--enter from Beach or Warner. My only beef is that because they don't want to have to clean up from the homeless that like to use a restroom for 30 minutes to SSS, they tell all their customers that the restroom is out of order. One time they let me use it and it was the most beautiful restroom of any public restroom ever except some of the newer Irvine City Parks. This CVS restroom is nicer and cleaner than most people have at home.

I had to go to the store again, and the same heavy, blonde guy, with glasses was working. He's so…read morecondescending, it makes me sick. This time I received the butt-end of his "customer service.". It's always a hit or miss when it's time to check-out. 9x out of 10 you have to do self-checkout. Today was one of those days. The machine greeted me. It told me to put my phone number in if I am a rewards member. Check. It told me to scan my items and place my items in the bagging area. Check. It asked me if I wanted to purchase a bag. I pressed the button that said, "I have my own." It said, "Please place your bag in the bagging area." I placed my bag on my groceries. It repeated itself. Heavyset blonde dude happened to be walking by so I said, "Sir, this is not registering my bag." He walks up and has to make a stupid comment about, "You're not doing it right. You should have put your bag down before you scan." I tried cutting him off saying, "Yeah...I know," as I didn't want his lecture or I would have probably been 86ed from the store. He takes the screen back to a bag purchase page and says, "This is what you're supposed to do.."..and I clicked 0 bags. You know what, I wish I would have gotten his name. He's a complete and total condescending employee for want of an insult. He needs to sit his rump in the office, and take a course on the computer for customer service. I'm not a cashier, how am I supposed to know wtf to do at your robot registers? You're trained in that, not me.