Trying to get RX transferred due to insurance change was a nightmare. Walgreens attempted twice and I finally had to call and they denied getting the request. Someone is not telling the truth and I am sure it's not the ones getting the RX. I told them to transfer ALL my RX and today I found out one cream that I needed was not transferred. Why would you not transfer all when that was my request. Spoke with Ha Lee pharmacist. Terrible customer service and definitely will not recommend their pharmacy! read more

CVS on lighthouse is good but surprisingly CVS in Carmel was filthy. Go figure. Wonder what happened. Can't blame it on the lack of help. I'm a senior and I had to use the restroom. It's outside around the corner. I had to ask the next store over whether it was. I was not impressed at all read more

Sure beats Walgreens, which is a horrific experience in Seaside. Nice to see stocked shelves and a responsive pharmacy experience. Just wish for a drive-thru experience--but still 5 stars! read more

Just had to cover those roots at midnight and go in search of some nice n easy hair color--there's something bizarrely comforting and soothing about the predictability of a chain drugstore that's open at all hours of the night and morning, traipsing around the store and scoring some of that color, as well as other sundries. It's. Bright, clean open space, as you'd expect from this brand. It's a quick and easy expedition, loads of free parking and an easy in and out lot, conveniently located. read more

Very poor customer service. Different pharmacy staff told me different things, which was frustrating and confusing. There were unnecessary delays and I had to call back multiple times over several days for a refill on non-controlled maintenance medication. read more

This store couldn't care less about "Vulnerable shoppers." I desperately needed to use the restroom, and they refused. They're happy to take the thousands of dollars a year I spend on prescriptions, but they couldn't care less that their vulnerable shoppers might have restroom issues. Shame on you, CVS! read more

Extremely rude pharmacy tech, was very nasty and kept getting information wrong. Will be leaving CVS after my experience today. Everyone has bad days but treating customers poorly is not okay. read more

We stopped into this CVS to grab some water for our day trip. As soon as we walked in, we were greeted by the cashier. In fact, every employee was so friendly and helpful that we were inundated with customer service. We picked up a few items and then we made our purchases. There are some souvenirs that are sold here, so look here to save some money vs going to Cannery Row and Fisherman's Wharf. The cashier was very friendly with everyone she rung up. We had a very nice convo with her upon checkout. Note: they charge .25 for a plastic bag so bring your own! read more

Visited to get a flu shot. I had an appointment. They let 3 walk ins get service before me. Don't visit this place if you respect your time.

I received a Worst customer service here. Shea is the customer representative with a bad attitude who talked to me and I wish her a bad luck in future. read more

i live so close it would be hard to avoid going to this CVS. sometimes i do tho... being 2 blocks up from Cannery Row means the idiots from out of town are going to screw up the traffic in the parking lot. HINT: follow the arrows painted on the road and life will be easier for us all!!!!! the lines can be horrific at times---you never really, really know when its gonna be bad. Of course, right around 5p when the traffic is the worst on Lighthouse Ave is usually pretty bad. However, some of the employees are really good at moving people thru their line. There is a lot of turnover in employees. Thats pretty typical for these types of stores. One older, blonde lady, who I should know her name by now, she works the night shift a lot,.... she can be direct and seem not-so-happy at times---BUT I have found the nicer you are to her- the nicer she is back! Its possible to get her to smile even when customers are being difficult! My hats off to her when the drunks from the bars stumble in causing drama near bar close time..... They have what i want 99% of the time and the store is kept clean and well-organized. I never even carry the CVS card with mii and just use my telephone # for reference. They ask you if you have the card because they HAVE to!!!! just say No politely if you dont have the card and dont want to save money. Cuz thats all the CVS Card does is SAVE YOU MONEY! (well, i suppose they track yur spending habits & what not....but everyone does nowadays. Plus i'm guessing Yelpers aren't typically the big-brother's-watchin-paranoid-types) If you are paranoid, dont worry they already know that too and yur already on That List anyways!!! ;) read more

Cash Value of Stupid. I just went to this store,5 Feb. 2022, to buy deodorant and the shelves are bare. Then you go to the other side of the store and the aisle in front of the coolers is full of bins of merchandise that has not been put out for sale. This is a store where you never get what you want, I always have to settle for something different than I want, and I am not that kind of shopper. I asked the manager when they were putting out the other merch and she said to make do, that's how it is now. Empty shelves and empty heads. I said no, I can go shop at Walgreens, that's how it is. I did not buy anything. This store sucks, the way it is run it appears designed to suck. Don't waste my time. read more

Scheduled a Covid vaccine appointment for my high at-risk son who just turned 12. Went through the proper registration process. For days up until the appointment CVS texted me multiple times to remind me of my appointment time. Finally the day arrived and I left work, picked up my kids, drove a half hour (each way) to get to the appointment on time only to be told by a very rude woman at the pharmacy counter that they weren't doing any vaccine appointments today because they didn't have the personnel. I mentioned that it would have been considerate of them to text their customers to let them know before they make the trip. She offered zero sympathy much less an apology. To top it off I went over to the vaccination area and it was a mess, didn't even look sanitary. I don't think I'll be going back to CVS anytime soon. read more

By far the worst pharmacy this lady had the audacity to ask for my prescription when she could not find it turns the screen show me like I know what I'm looking at rude an incapable of doing or job. Karma will get her kid's family one day read more

Extremely slow, ALWAYS understaffed and slow cashiers specially at the pharmacy. They need to hire couple more cashiers at the pharmacy.

One of the worst CVS's ever. Really long lines all the time. The poor cashiers are sweet by man management need to step it up.

This pharmacy is the worst CVS I have encountered. I was on hold for an hour, then the person picked up and hung up on me, so had to start all over again on hold. Wow. I was on vacation in the area and needed to get a prescription transferred from my home CVS in a hurry. I finally got in touch and they didn't even have the prescription -- it should have been something they keep in stock. read more

No bathrooms. That is a problem because I've never seen a cvs that doesn't have one. #touristrap

This is a very good CVS. We go to Monterey for long weekends four or five times a year. We always stop at CVS first to stock our fridge with waters, fruit, wine, and some other staple items we would need. They always have everything we need and the staff is very friendly. They have a private parking lot which works for us! Parking is hard to come by in Monterey sometimes! The location is perfect and right down the street from our hotel so we just walk down and pick up everything we need for our long weekend. I will continue to go to CVS immediately upon arriving in the Monterey Bay area. They also have excellent prices and you can use your extra care card to get better discounts. Kudos to CVS and kudos to the staff of this location! read more

CVS Pharmacy - Getting more water! - Drugstores Near Me - Monterey, California

I will continue to review this pharmacy until they hire new staff. They are straight up liars. First they claimed the copay card wasn't good for more than a month when in bold type it says good for 1 or 3 mo. Then they told the pt that the provider only prescribed a 1 mo supply which also was a lie and easily proven given the fact everything is sent electronically. Own up to your own incompetence and stop throwing providers under the bus. I never recommend my pts use CVS as their pharmacy. read more

Very customer service oriented. They are friendly even when you have to wait. They were efficient with my flu and Covid shots.

In these times most of us are just asking for kindness and compassion and Brianna and Kathy have me exactly that. I lost my keys on a hike and hitchhiked to the Lighthouse shopping center. My phone was about to die, I didn't have my wallet as it was locked in my car and Brianna and Kathy gave me compassion and kindness and generosity. They allowed me to charge my phone so I could call AAA. I am so grateful for their kindness. Especially brianna, she was so understanding and patient. Thank you so much. Not only was she super kind to me, I saw her re-stocking shelves, ringing up customers and greeting and directing customers to their needs. She is a master of customer service and I would like the management and corporate staff at CVS to know what a great employee she is. Thank you so much ! read more

This is THE WORST CVS I have ever been to. Prescriptions are never ready when they call. The people in the pharmacy have no idea what they're doing. They will call and tell me my prescription is ready but have no trace of it when I arrive. They do not know what is going on. Go somewhere else for your medicine. read more

Would give this CVS 2 stars, but the pharmacy staff are amazing. The store is often (always) dirty on the outside. Parking is difficult due to tourists using the parking lot for their visit to cannery row or local bars. This store is definitely improving from what it used to be. But it's definitely not there yet.... They REALLY need to figure out how to handle their parking. read more

Tina who work the late shift is pretty much the only reason I keep going back to this CVS. She is so helpful when I'm trying to look for makeup and gives great product recommendations. She is always willing to check for items in the back if they are out of it on the floor. She remembers so many of the local customers' names and greets everyone with her contagious smile. I always look forward to seeing her! Thanks Tina! You are appreciated! read more

If I could give negative 5 stars I would. Went for prescription - was told 30min. I went back in an hour with the hope that they had plenty of time. Went back at exactly 1.30pm and of course they would not take me since their lunch break started that very second. I waited for 30 min until their lunch is over. I waited another 20 min for them to tell me that actually the prescription is not ready. I tell them that they just simply arent doing their jobs and the big asian girl with glasses starts giving me attitude and being rude. its during a work day and I am barely getting out of work to get medication for my son who is in ridiculous pain. Then they ring me for 86 dollars and when I ask why they say "Oh you have insurance" ARE YOU FUCKING KIDDING ME. I am NEVER going back to that place again and that Asian girl - you bet your ass I am calling the National Phone number and filing a complaint. read more

The front Caucasian woman was very disrespectful and rude in responding a simple question about the parking situation. After the question, she proceeded to walk out and watch us leave as if we were doing something illegal. Unacceptable behavior. Felt as if it was racially motivated. read more

This location has gone downhill quickly. There are only 2 cashiers because they replaced them with self-check. If you are picking up photos or purchasing alcohol you can't use them. Customers wait for a very long time. Additionally, they no longer monitor their parking lot so many times you have to circle around to find a spot. It has become public parking for Cannery Row. It is very disheartening. read more

Made an appointment to get my Covid-19 booster shot. My appointment was at 8pm and they called to say the person who delivers the shot leaves at 7pm. They called me an hour before the person was going to leave. I don't live in Monterey. So I wouldn't be able to drop my plans and make it there on time. They had all day to call me and they decide to call me at the last minute. I would have been able to come in earlier in the day if they had called me. Man on the phone didn't even apologize for wasting my time. read more

It's a typical CVS. Seems pretty pricey though? Like more pricey than other CVS stores...idk, i'm from Florida, maybe it's the location? But on the topic of location, it's in kind of a sketchy area. Last time I visited, there was a man out front doing some sort of kung fu karate moves into thin air...by himself. I've seen him, and similar people there pretty frequently as I pass by there almost daily. read more

Went to get the booster shot... made an appointment for 12 show up right before 12 and was told that the person that does that just went to lunch... so I'm confused... what's the point have making an appointment if the person isn't even gonna be there? I should have known that this was gonna happen cause there's always an issue there! read more

This pharmacy does not honor the law passed in California almost two years ago allowing women to go in to the pharmacy and get birth control pills without a doctors prescription. They had the gall to tell me I was wrong in that a woman still needed a prescription. Nothing like women's rights being stomped on again and again and again. read more

CVS on Lighthouse used to be one of my favorite pharmacies. The staff was knowledgable and helpful and if they didn't know the answer to your question, they would find someone who did. All that seems to have changed. I went to get my flu shot and got conflicting advice from numerous staff people -- turn the form in; hold on to it; turn then the form in . . . I mean really, surely the pharm techs should know how to handle folks trying to get their flu shot. And don't get me going on their self-check out kiosks. I'm pretty adept at using these types of kiosks, but the ones at CVS are impossible to use if you're not buying CVS bags and if you're buying anything larger than a candy bar. What were they thinking when they replaced helpful cashiers with machines that are hard to use and that are too small for you to make a reasonable purchase? read more

The employees at this store are the best! Kind, efficient, and caring. You won't find a better CVS staff anywhere else. I can tell you the polar opposite of true of the 24hr Salinas CVS. The Monterey store should get a special award for their exceptional customer service. Being so close to Cannery Row, this is a busy CVS that sees a lot of tourists through its doors. When it's a holiday weekend, you'll see the store in disarray due to unruly children who are in town. Otherwise the store is clean, very well-organized and, well stocked. Ask an employee where something is and they instantly know! Not only will they know, but they'll go above and beyond and walk you to the item. The pharmacy is also fast and efficient. In all my years of CVS, in Los Angeles and here, I find this one to be among the best. They also have oodles of OTC products in extremely organized aisles. It makes it a pleasure to shop. Why four and not five stars? Well, I noticed a few popular items were constantly out of stock. I also found the cosmetics aisles to be a bit fragmented. And since it's s tourist town, I would hope for more ready-made items like sandwiches and salads. There are usually only a few, but lots of empty room in the refrigerator case. Lastly, the star deduction also relates to this being a 24hr store but not a 24hr pharmacy. I think keeping the pharmacy open until at least 11pm would be great. Since this location lacks a drive thru, staying open later would make up for that. Overall, this CVS is a great store and one of the few 24hrs places in Monterey where you can find whatever you need. On a side note, the seagulls here are pretty naughty. Don't throw anything in the trash you wouldn't want to see all over the parking lot. The seagulls have learned to stand right on the can and pull everything out. They also go right up to the side door and look right in. Don't be alarmed; they have just learned some bad habits! Hopefully the store will invest in seagull-resistant trash receptacles soon. read more

Impossible to get anyone to answer the phones, ever. I have tried to have prescriptions delivered twice and BOTH times they were delivered to the wrong address. I understand being short staffed but it's a bit absurd to have pharmaceuticals so carelessly delivered. read more

I was there earlier. I was getting something for my hubby on vday. My 2 year old was showing a bit of temper tantrum since he was tired. The cashier name Lilibeth. Lilly for short. Assist me with my son by grabbing a cart outside and help me put him sitting inside the seat. I was surprised that she was very helpful. You need more workers like her especially helpful. read more

You know, for a giant chain, CVS did a terrible job stocking up for race weekend. I walked in looking for some simple track food and some easy snacks to take with me for quick stops on the ride home - beef jerky and granola bars for the road. Protein shakes, chips, and cookies for the hotel room and the track. They had everything I was looking for, but the shelves were dismally bare. Had I been a local or a tourist looking for the basics as well as some party treats, I would have been sorely disappointed. Lines were long but moved quickly but only because the cashiers were fast. I only saw two people working. TWO.....on race weekend. I like the location since it's close enough to the row but not ON the row, and it's near the hotel, so I'll come back again and again. I don't expect to be let down since I don't need much, but my 2-star rating takes into account the general state of the store and the poor job in anticipating the flood of tourists. read more

100% bleh. Long's was a paradise in comparison. This place isn't worth the time you waste looking for what they ought to have but don't. And I really hate the anti-shoplifting devices. Yeah, I know, that's cheaper in the long run than "inventory shrinkage," but it's awful that they treat ALL of their customers like criminals just because some of them are. Now, I could understand that level of security in, say, Salinas--but on Lighthouse? Really? Sure, New Monterey used to be a dangerous dump, but that was a few decades ago. Long's was a typically bright modern pharmacy/general store. CVS feels, hmm, dungeony. I feel like if I'm not careful, the DM is going to roll those 20-sided dice of his and surprise me with a random party of orcs and goblins patrolling the aisles. Maybe I'll get lucky and encounter the living dead instead! After all, they're the employees. Save yourself time and frustration--and expense--and go anyplace else. read more

24 hours? Check. Booze? Check. Assorted sundries? Check. Really long lines because only one cashier is ever open? Check and mate. This place is always busy-please staff accordingly. To see less than five people in line is the exception, not the rule. read more

Miserable pharmacy service! They create complications instead of easing the way. As an example: my injectable medication is available for pickup today, but the 3cc syringe I need to inject the medication can't be refilled for two weeks. "Is there any way to correct this so the medication and syringe can be picked up at the same time?" The question confuses them each time I ask it and for more than a year no one has been able to fix this very simple problem. No matter who I talk to they seem confused and overwhelmed. I'm searching for a new pharmacy with staff that actually give a damn about customers. read more