I was in there a few days ago and was helped by an employee named jacob who was the sweetest angel ever. He was so kind the whole interaction at the register. Usually customer service in this generation is rare these days...Thank you for making my night! read more

I waited outside a few minutes before the store opened at 7 am. Right before 7 am, someone turned off the lights inside, which I thought was strange. I and others waited for 15 to 20 minutes for them to open, but they never turned back on the lights or opened the door. We also called them, but there was no answer. We weren't sure if they had changed their hours, but the sign and website indicated that they opened at 7 a.m. read more

Specifically, the pharmacy. Specifically, Phong. An efficient and effective pharmacist! Is well educated, understands everything, very very helpful and slips in a quick sense of humor as he diligently works through orders and customers with total patience and professionalism. CVS is extremely fortunate to have him. All the pharmacy staff is very diligent and focused. I live 30 minutes away and still choose this location!!! Never a problem!! 50 stars for Phong. read more

Yes nice pharmacy. Lots of hands on deck. Quick service. But they need to water their plants on the shelf. they weren't too happy when I pointed that out. read more

Not sure who is the boss at this pharmacy! But the girl with black straight hair has such a rude attitude! It's not our fault she's stressed we are just costumers' picking up our meds.. someone please teach them pharmacists how to greet and listen to US costumers! Not just be like "NAME?" "BIRTHDAY" All dry.... If they don't enjoy their job, then out! Go hunt for what you love! read more

There's no associate here to help out. I pressed the customer service button two times to buy some Tide Pods behind the cabinets. I waited for 15 mins and nobody ever came. Who ever is the manager in shift needs to do a better job of resourcing their employees. The checkout line isn't even that long. read more

This is a huge CVS. Came here for some cosmetics. Was able to find what I came for except for eyeshadow. They don't have any selection of eyeshadow. For the most part, you will find what you're looking for here. A lot of things are locked up though, which means you need assistance to get it out. Unfortunately, there was only one person working the cash register and no other staff members available on the floor. Items aren't well organized, they're a bit messy. There are 2 self checkouts (cards only-no cash). read more

CVS Pharmacy - Nail polish - Drugstores Near Me - TUSTIN, California

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I came in looking for stress balls to exercise my hand after surgery. Online it showed CVS having them. They didn't have them, but the sales associate was very helpful. He took the time to check a few aisles where they could be. I appreciate the time he took to help me. read more

i've never received such terrible customer service as this cashier at cvs. i do not recommend their customer service. and they should hire people who are eager to work and treat people well! read more

Order said it would be ready by 10am I come in at 11:40 and they don't have it printed. I don't mind waiting I get it, but I wait 30 minutes for one card. The guy "helping" slowly goes back and forth from the computer to the printer and looks clueless. I finally ask how much longer it'll take and the guy goes "looks like the printer isn't working so i'm not sure" If you don't know how to use the printer tell me right away instead of wasting my time. Horrible customer service, didn't get my print, go to any other CVS but here for photos read more

I want to express my disappointment with the way my parents and I were treated by an employee named Mia during our recent visits to CVS. When my mother politely asked Mia whether a product had a discount, Mia responded in a rude and dismissive tone, saying, "It should." Not only was this unhelpful, but also very unprofessional. Later, while we were trying to pay, Mia abruptly yelled "It's closed," referring to a checkout machine--again with no courtesy or explanation. This kind of behavior is unacceptable in a customer service role. Unfortunately, this isn't the first negative encounter we've had with Mia. On a separate visit, she was assisting me while talking on her phone using headphones, making it clear she was distracted and uninterested in helping. Her attitude consistently gives the impression that she does not want to be there, and it shows in how she treats customers. CVS is a trusted brand, and many of us choose to shop there for the quality and care we expect. But experiences like this make customers think twice about returning. I sincerely hope CVS reevaluates the standards for customer service at this location and takes steps to ensure employees like Mia are reminded that respect, professionalism, and basic courtesy go a long way in keeping loyal customers. Please hire people who care about doing their jobs well--because we do notice, and we do remember. -- A concerned and disappointed customer read more

I bought two bath and body gift cards for my sisters for Mother's Day. The gift cards didn't have funds. Now I have to call customer service and try to get my refund. I was helped by Gustavo and I still have my CVS receipt and my sisters gave me the receipt as well from bath and body stating that the cards didn't have funds. What a robbery. DO NOT BUY GIFT CARDS FROM HERE. read more

CVS Pharmacy - Drugstores Near Me - TUSTIN, California

Quick, efficient, and very friendly people at the pharmacy and vaccination section. I was very happy with my visit.

Waited for them to acknowledge me at the register for 5 minutes. All 3 employees ignored me until it was 9pm and they were closed. I really needed my meds. Such laziness. Do better CVS. read more

I don't like to leave reviews but I feel like I need to . Whenever my daughter calls the pharmacist Jessica was the rudest and does not want to help and would say she can't get her meds they are out of stock. When she would call and speak to someone else that same day like David or Aaron they have the meds in stock. My daughter gets severe depilating migraines and only one med she has works. When she is out she is unable to get out of bed in pain and throwing up. Today Jessica yelled at her and did not let her talk she told her " I spoke to you already today and when my daughter told her she has not talked to her at all she replied " well I told someone to call, I guess they didn't " she would then say " we are out of your med call back tomorrow " my daughter asked if she can order it today Saturday and she yelled no. My daughter works in healthcare if she treated patient that way she would be in trouble . Jessica should not be working in this field with that attitude, she's messing with people's lives. I do not like to see my daughter like this. read more

I can understand them being busy but I came in with a schedule flu shot and eventually had to get up after being told to wait just to remind them that I was here. read more

Lunch for pharmacy is 12:30-1 nowhere can you find this out unless you walk in or actually talk to a human being. So if you have a Dr appointment at 11 or later you can't get your prescription till the min. Would be 2. So if waiting is an issue - just keep in mind read more

Every time I purchase Barefoot wine from this store it is rotten. I mean ROTTEN. The wine is dark yellow like urine and it stinks terrible. I have returned wine and complained and they do nothing. Obviously there vendor lets the wine get warm and it goes bad and these guys could give a crap. I am not saying all CVS stores are bad but this one does not care about customer satisfaction. read more

Really nice staff! I have been so much happier since switching over from Walgreens. Their customer service is far superior here. Everyone working at the pharmacy is very helpful. It's a big store as well. Everything you could need all in one place. I highly recommend this location! Plenty of parking as well. read more

i loved my experience with David Pham at the pharmacy. he is so nice and seems like he really appreciates you.

Kinda weird to review a pharmacy chain, but I come here often and I've had only good experiences. Just wanted to say that the people on both the pharmacy and general side are very friendly and fast to help. That's it read more

Very rude staff! Cashier lady in the front did not want to check me out. She forced me to use the self check out. Keep in mind there was no line and when I asked her for a bag politely, she threw one at me! Just poor customer service and lack of human decency. read more

Shame on SCAN for choosing CVS as the store for OTC benefits, especially this store. Only one clerk at the cashier, who would rather sort out price labels than deal with any of the for customers waiting on the insured line. I detest self checkout but waited while days clerk assisted a customer at the only working self checkout, as the other station was in eternal reset mode. This is the same mode this machine was in last December when I went in to get a sense of the then forthcoming OTC benefits change. What can one expect when the attitude of corporate management flower down to store management selection and training other than the selection and training of such desultory customer facing employees? I will only buy what is covered by the OTC benefit when essential. Prescriptions stay at Sav-On across Newport, where there there is rarely more than one customer in the line ahead of me, must recall my face and some my name. Save your inside apology and entry that I return and give your store another try. Save that for the inevitable grooving apology that you will soon be giving to your manager, though they already know the full story but incapable of changing a decrepit corporate culture. read more

I really do like this CVS, but it definitely needs to be remodeled. The restocking needs to be improved also, so you have more product on the floor to sell. read more

It's a run down old store which is in need of a facelift or remodel Pharmacy is good and busy but their prices have been inflated for no reason. Covid is over. Everyone is back to work There are items there that cost me $1.75 two years ago that is $3.50 now. read more

I have to give CVS credit they had the three flavor ice cream which other stores didn't have read more

CVS Pharmacy - The 3 classic flavors for the win - Drugstores Near Me - TUSTIN, California

CVS Pharmacist here is head strong, more worried about liability instead of what is best for a patients needs ; health. She makes decision based on standards and not science or patient information. Poor knowledge of scientific facts. This was based on a Covid - 19 vaccine. I am a health care professional and know a medical explanation when I hear one. read more

I purchased $50.00 gift cards totaling $200.00 for Xmas gifts for out of town relatives. After Christmas I was notified that the gift card I had sent to my relatives had a zero balance on each one.. When I went to CVS they were very much aware that their gift cards especially Amazon and Visa had been used by thieves and then put back on the rack. Leaving unsuspecting customers with zero on these cards however paying full price. I asked if they knew this was a ongoing problem why wouldn't CVS put them behind the counter.. Manager explained that they were told regardless of this problem they must be displayed. After 4 months of dealing with CVS corporate office (which I must say was not pleasant) They decided I was correct and did refund my money. If this happens to you the management will not help you at the store no exceptions. CVS corporate office will investigate giving you a long drawn out process before you will ever get your money back. read more

worst service ever, they should not be in business, i tried calling could not get a hold of anyone except pharmacy, thats where cvs amkes all their money. they dont care if you steal from them or if they keep customers half happy. the ceo should be fired. they dont even get a 1 star read more

I have had no issues with the Pharmacy. The staff are always cordial and professional. The pharmacists are very knowledgeable and courteous. Also, they will call to advise of any issues with prescription. I have nothing bad to say about the pharmacy. This is my" go to" store for vaccinations. I use the CVS app to make an appointment. Very little wait time. I'm usually done in 5-10 minutes. My one star deduction is for the general store. Many of the popular medical supplies and/or OTC meds are often sold out. In fairness, most businesses are still struggling with inventory. read more

DO NOT BUY ANY GIFTCARDS FROM HERE ESPECIALLY AMAZON!!!!!! EVERY Gift card I got has a fraud error message and they will not help me! I tried calling the customer support number but no answer.. read more

If you need a prescription filled and picked up asap, go to a different pharmacy. This CVS pharmacy is very slow and likes to put people in long lines to wait for their needed medications. Dropoff and pickup both with people waiting for service. Do something about this CVS management! Even your phone system stinks, have to call multiple times to get a real person to check if my prescription is ready! And I get here to wait in a 30 min line. Unacceptable for a pharmacy dispensing medication people need. Go somewhere else. UPDATE: after waiting 30 mins in pickup line, I get to the window only to be told to take a seat and wait as my prescription was being "re-processed"...after I had called multiple times to confirm my prescription was ready for pickup (I was told it was ready). Then I waited an extra 30 mins waiting for my prescription to be "re-processed". I eventually got tired of waiting and went to the counter to ask if my prescription was ready, if it was not I would like my insurance card back, and the pickup girl said "I think it is ready now". She went to grab the prescription and printout only to come back to tell me the prescription was not covered by my insurance for my 3 year old daughter, and they checked 3 times to see if it was covered. Antibiotics not covered under Cigna HMO? That sounds wrong to me (I work in healthcare for govt administrator). It can't be that my 3 year old is not covered or on my insurance policy because my daughter just had a doctor's visit that same morning using our HMO insurance? Did CVS pharmacy even check the insurance coverage or did they just tell me that to get me to pay out of pocket and out of their hair at this cvs pharmacy? The dropoff counter was a mess long line and 4 or 5 calls on hold. They could not even verify my insurance and do the paperwork correctly and in a timely manner. Absolutely unacceptable service at this pharmacy. I can understand if you are understaffed on a weekend, but there is a difference between understaffed and incompetent. My experience today at this pharmacy makes me think the latter is the case here. End of the story is I left this CVS pharmacy without my prescription after waiting for an hour to pickup a prescription I was told over the phone was ready for pick up. I called the provider and got them to move the script to somewhere else. No issues getting my prescription from the new pharmacy, I waited in line for about 15 mins, they checked my insurance and the script was covered (no surprise), it cost me $15 when CVS pharmacy was fine with me paying out of pocket even though I have good insurance. The whole process to get my script moved somewhere else and get ready for pickup at the new pharmacy took half the time I spent waiting at this CVS pharmacy to pickup a script that was supposed to be ready! Really disheartened by my experience at this CVS pharmacy. Medications need to be treated with more priority and concern from your pharmacy staff! What a joke at this pharmacy! read more

CVS Pharmacy - Pickup line - Drugstores Near Me - TUSTIN, California

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made some good employee changes. Things have gotten much better in the last year. Ben and Theresa are great.

Terrible. Never Send updates, don't have meds, constantly backed up, no communication with physicians, disorganized and extreme poor service. read more

Overall the service is OK. Pharmacy is OK. The 2 stars is for forcing auto-refill that happened recently. I was surprised to receive an email and notification either the doctor office rejected the refill request, and also my insurance notified me a set of auto-refill claim and its cancelation. Those medicines are meant for one time only. I called them, they said "Oh, you must have clicked yes for auto-refill when picking up the medicine." Really? I clearly recall there is no such question on the terminal. And in my doctor's orders didn't say there is a refill. And it happened 3 times already. I have to call them to cancel these auto-refill, yet, the automated refill reminder calls keep coming still, twice a day, everyday. Very annoying. read more

I'm giving three stars because some people who helped me were useless, but then I asked someone else and they were incredibly helpful. So, three stars is a happy medium. I needed an emergency inhaler to get me through the weekend, as I live far away and I'm visiting family. I didn't have a prescription, but I saw online that CVS can give you over the counter inhalers for emergencies, and they're temporary relief inhalers (no prescription needed). I waited in line at the pharmacy and explained to the girl helping me what I needed, and she said that they could absolutely do that for me, but to come back in an hour or so, as part of the pharmacy was closed for lunch. She even verified with someone else that they could get me an inhaler. When I came back, the new girl that I spoke to said that they couldn't give me any type of inhaler without a prescription, and another girl seconded that. So I had two girls say yes, then two new girls say no. With that, all of these girls were in the pharmacy department within feet of one another, so I guess none of them communicate to one another, and half of them apparently don't know what's going on back there. I decided to not give up, and asked the store cashier outside of the pharmacy. I showed him a picture of what I saw online, and within minutes he went and got it for me. This cashier's name was Mario. Mario saved me, and now I can breathe! The pharmacy should really learn what is stocked, and what alternatives they can suggest to customers. The girls in the back really seemed to not care that I was struggling. Bummer, given that they're supposed to be trained healthcare professionals, and a cashier surpassed them greatly. read more

CVS Pharmacy - The inhaler! - Drugstores Near Me - TUSTIN, California

Great place to get your meds and other stuff including printing great quality pictures.

I shopped at CVS Pharmacy on 671 East 1st Street in Tustin, CA The place was clean and the cashier was super friendly. All the workers their helped me find things I needed. I used to shop at this location when I lived in Tustin 18 years ago. I bought a box of 24 count #2 lead wood pencils, Ecotrin 81mg 365 count aspirin, and Glucosamine Joint Health for adults buy one get one free! I thanked them for allowing me to take outside photos. I drove off to find another review. Robert H. read more

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Always get my medication st this location. Today, was told my copay on a medication was $150 ish but when I asked DERRICK about Good Rx, he pulled out his personal phone and searched for me! My final cost was under $24! Derrick didn't have to do this but went the extra mile to help me! The extra effort and excellent customer service was awesome! read more

Poor customer service port communication on status of medication really not caring at all