I visited this CVS at approximately 5:50 PM to pick up a package that had been delivered to your location. Unfortunately, the customer service I received was disappointing. The employee assisting customers was on the phone and appeared annoyed when I asked for help. Her attitude came across as rude and unprofessional, making what should have been a simple package pickup an unpleasant experience. Customers deserve to be treated with courtesy and respect, regardless of how busy the store may be. I hope management addresses this issue and reminds staff of the importance of providing professional customer service. read more

If I could give zero stars I would. I went to pick up my refill rx I get every 3 months. I noticed they pulled it out of the fridge. I said that's strange I have never kept this rx in the fridge. The pharmacist Melissa who is also the manager said oh there is a shortage so your doctor substituted this. I was like ok. The co pay was $120.... I took the first dose and noticed immediately I felt off. This was on Friday. By Sunday I was a mess. Brain fog and agitation. I discontinue use and felt better. I started to do research and found that the substitute is actually a completely different medication and is 3x the strength of what I was taking. In addition to having other medications in this dose. I contacted the pharmacy. Melissa would not take my call and I was basically told that's what it is and I can't bring it back. I might as welll flushed $120 down the toilet. I have gone to this pharmacy for years and am so disappointed. When I was on the phone asking why no one told me it was different and 3x the strength. Melissa yelled from the backround I told her it was a substitute .... again she never said it's 3 times stronger! Btw I got the medication I needed for 3 months from a private pharmacy for $13. I asked the pharmacy for the regional managers number and they refused to give it to me. I will be reporting them to the pharmacy board. They should have just refunded me what I paid. This is so wrong and unacceptable and the way I was talked to was inexcusable. Hopefully someone from corporate sees this and gets back to me. read more

The cashier with the red hair is so rude. She always looks and acts like she doesn't want to be there and help. My prints hadn't printed even though I got an email saying they were ready , i asked her okay so what are my options do I come back tomorrow? She says I don't know they didn't print I don't know what to tell you. So unprofessional no customer service. She seriously needs to be trained correctly. I did call the next morning and spoke to nice associate Cesar he was very helpful. I am so disappointed read more

Ayer 5/10/26 alas 6:34 pm. Tube una terrible experiencia. Por culpa de la cajeta. Resulta que yo le pedi Ayuda para poder usar alguno cupin por medico del appy yo Le dije si gusta atienda a otro cliente mientras yo busco El app en mi telefono. Cuando yermino con El cliente yo ya tenia El app y Ella en vez de preguntarme si yo ya estaba lista me IGNORO y se dirigio hacia otro cliente, yo le dije oiga yo sigo y Ella en vez de corregir su error causo que elotro cliente un hombre me atacara verbalmente por culpa de la cajeta que viendo que El hombre me estaba atacando elkase hizo la victima y alegro yo le puedo negar El servicio y dino que yo le habia gritado cosa que no era verdad , Ella no hayaba como cubrirse de su mal customer service que demostro y El hombre me seguira atacando verbalmente y claro yo doy un senior y ese hombre me hizo sentir intimidafa y con miedo a que me llegara atacara fisicamdnte y Todo por culpa de la cajeta yo me defendi y todabia LA cajeta se molesto por que yo me estaba defendiendo de ese hombre. Ese cvs tiene como cajeta a esta mujer que tiene un bajo novel de como atender a cada cliente como se deba hacer . Yo hise linea, la espere Le dije en que yo ocupaba Ayuda y claro Ella fue supuestamente entre nada de como manejar la maquina de autopay , YO NO como clienta a los clientesno nos entrenala compañia de cvs pirlo tanto su personal nos tienen que ayudar . Pero en Este CVS tienen a esa cajera INCOMPETENTE. y ellaprovoco a que yo fuera agredida verbalmentepir otro cliente, solo imaginese si ese hombre me hubiera agredido fisicamente y por culpa de esa cajera. read more

Claudia store manager was rude. I had a family member try and pick up photos I had printed. She did not "find them " even tho my sister gave her order number. I had to go get them myself even tho I was pre occupied.once I got to the store. My picture was handed to me within seconds. She was vey much dismissive and huffing and puffing over me asking for my pictures. Wouldn't go or print at the store location. read more

If I could give 0 stars I would. ELLIAS the pharmacist is not only condescending and rude he had a huge power trip. About a month ago I filled my medication at the cvs on mills, I have a ongoing medical condition and if I do not have my medication I become very ill. My primary doctor was out of town so the covering physician sent over a prescription to cover me until my normal primary doctor got back to town. Back in April when I went to pick up my medication he questioned why a different doctor sent in my medication I informed him that she was the covering physician and she was in the same office and group as my normal primary he told me he had to look into that and I couldn't get my medication until the following day. I went a day without my medication however I was able to pick it up the following day and let that situation go. Fast forward to Monday may my normal primary doctor is back and I needed a refill on my meds she sent the prescription through and notated on the prescription to dispense immediately as I would be out of my meds the following day. He told me he wouldn't release my meds until may 18! I told him how could he do that to me my doctor has approved this and my last prescription clearly stated the medication was only filled until my normal doctor was back in office (I only received 16 days of medication) which the quantity and notations clearly stated that in April. My dr office called him and asked why he was treating a patient in this way and asked him why he wouldnt fill the medication, he hung up on them. I then called and asked why he was putting me through this and he told me he would make sure they any other pharmacy I went to wouldn't fill my med for atleast 30 days. He has a major power trip and doesn't belong in a position where he can control the life's of other people. After that my dr office decided it would be best if I chose a different pharmacy, so I had my meds changed over to my new pharmacy and ELLIAS had the nerve to call that pharmacy (he literally was searching my name and going out of this way to find where I had my meds sent to called that pharmacy and told them I was not due for refill for 30 days and urged them not to fill my medication! The new pharmacy called me and told me he called and they said he threatened them that he would report their pharmacy if they filled that med for me. I was in tears I couldn't believe it! That is harassment at the very least. So I decided to walk into a different cvs store. I requested to speak with the lead pharmacist and was luckily able to sit down with her and tell her the entire story. She was amazing she saw exactly what I was talking about and even saw the lies he dictated on my patient file. She said she didn't know why he was treating me like that and said if my doctor directed my meds to her location she would have no problem filling the medication. I went back to my doctor's office and had my doctor send the meds over to her and they were ready for pick up within a hour. Ellias shouldn't be able to work in the position he is in and should be fired. He illegally went out of his way to try and block me from medication that I need to take everyday. I thank God that the woman who helped me at the other cvs location gave me her time and sorted this out with me because if it were up to ellias he would have left me without my meds for over a week and a half. I am writing this so if there is anyone else who has been through something like this with ellias at cvs pharmacy on mills I encourage you to report him as I will be filing a complaint with the state against him and also with cvs. I want to assure he never is able to do this to anyone else. I had to spend 3 days fighting for my health because of this man. read more

The pharmacy team is always fantastic, and the pharmacist has stayed a few minutes late on multiple occasions to help last-second walk-ins that I've seen. They always go above and beyond and are kind to customers. A lot of the complaints I see on here are out of this location/the employees' hands, but the staff here are top-notch! read more

For the umpteenth time I took my 40% emailed discount into this store and patiently waited in line. When I got to the counter, I was told, as this has happened multiple times, that the item was on sale so the discount was not applicable. I fully understand their on sale procedure. Once again the aisle that contained the product did not have the product marked as on sale. I would never have picked it up had it been marked. Needless to say, I walked out without buying anything as I have done many times. I'm tired of waiting in lines only to continuously have to go thru this unethical process. Is it my fault they can't / don't mark which products are on sale? I will be taking my business elsewhere. I've had enough read more

CVS Pharmacy - a man riding a large bird - Drugstores Near Me - WHITTIER, California

convenient and usually qiuck, only drawback is sometimes prescriptions arent ready quickly. Friendly staff.

Waiting in line for 20 minutes during my lunch was not how I wanted to spend my time, horrible!! read more

CVS Pharmacy - checkout line starts here - Drugstores Near Me - WHITTIER, California

Closed on Memorial Day? It's Memorial Day, not Christmas. Spent the entire morning at the hospital with my son and had prescriptions sent to this CVS. People need MEDICATION on Memorial Day too. read more

Very helpful staff. Greeted with a smile. Fast friendly service! I always have a great shopping experience there.

*ZERO STARS* Called the pharmacy to ask about the status of a prescription. The tech was super nice and helpful but she said that she would have to ask the pharmacist who was on lunch. She said she would call me back and she did but I missed the call. I called back 5 mins later to check in since the voicemail said I'd need to call back. I called back and no one knew what I was talking about. I asked about when my prescription would be ready and if they would take tele-health prescriptions. The representative or tech was not the same woman I had spoken with before. She starts saying something about tele-marketers and at that point I just asked to speak with the pharmacist since they should know all the answers and since they were already asked these questions previously. I WAITED 45 MINS ON HOLD. 3 techs answered during that time asking what they could help me with as if I am just calling for the first time and hadn't been on hold already asking for the pharmacist. So instead I headed in there to see the pharmacist myself in person. and on my way ANOTHER tech answered and said "hello? Are you still waiting to speak with the pharmacist" at that point I was like "don't worry about it, I'm headin over right now to ask!" The questions took 2 SECONDS to answer. But I was on hold for 45 MINUTES. Gary (pharmacist) said "well the in person people get priority" as if, again, he didn't already know what I was asking for, called me and left a voicemail to call back, and had me waiting 45 MINUTES. Also when he answered my questions he didn't even need to look anything up on my account, didn't ask for my date of birth, or my name. Literally he already had the answers. Like at that point, it seemed like he purposely did not answer the call. LIKE HOW HARD IS IT TO JUST ANSWER THESE QUESTIONS OVER THE PHONE IF YOU DIDNT HAVE TO LOOK ANYTHING UP?? I'm not the one though. Stay safe out there y'all! Also, save yourself the trouble and go somewhere else (: Gary do your JOB or find a new one (: read more

Staff is amazing and very helpful at this location. The Pharmacy rocks and they helped us get our vaccinations with no problems. My 3 stars is for the parking lot trash and filth. I'm not sure if they have a cleaning service but they need one. There's old mask, beer cans, food, cigarettes and what ever else lives there. read more

I am posting this review in behalf of my sister Olga Keller. She is a kind of every day customer to the Pharmacy Department. She is a care taker for my elderly parents, therefore it is a constant visit to the pharmacy . Olga wants to acknowledge Mark (Pharmacist) for his outstanding Customer Service she states that if there is an issue with refills,he takes the time to call the Doctor's office so my parents would not run out if. She appreciates very much his positive attitude and excellent customer service. Mark, is a TRUE ASSET to the company he represents, CVS. read more

I can't express what a great experience I had with my pharmacy. I had a issue with my prescription and a Tech name Crystal she was helpful with my needs very professional and most importantly Genuine. You know immediately that she cares about her job. I had other experiences that were not good although with Crystal all that doesn't matter.I would give her 10 stars ask for Crystal she is the Best !!!! Thank you again read more

They wouldn't allow me in because i was a student and the worker was saying that i would steel but let other white students and customers go in without a problem.i will not be coming back read more

so this is the 2nd time i have been to this pharmacy & they still cannot get it right!! The pharmacists really need to slow down & double check their orders. My three prescriptions that i picked up were not even mixed. To start, the girl was too darn lazy to verify my insurance coverage, wanted me to pay full price for everything, but i insisted she call and verify my coverage, winded up paying only $11 for every thing. Makes me wonder if this girl is certified to be even working there. She obviously does not know what to do. I will stick to my Rite-Aid Pharmacy. so darn frustrated. Now i have to drive to another CVS that is 24hours so they can fix my medications!! having to go this late after midnight is really upsetting!!! read more

I always come here to pick up my prescriptions and medicine. It is located next to Stater Brothers Market. The store is 24 hours and they have the pharmacy which hours are pretty much business like. They conveniently have a drive thru which is very easy access. They are always fast with their prescriptions and letting you know when it's ready. They send me a text to let me know and reminders after that in case I forget. The service is here has always been really nice. I always see the same two girls working and they are very fast and friendly. I've gone into the store a few times for medicine but never really shop at CVS. The people inside are also friendly and the store itself is clean. It's on the newer side so it has been well taken care of. read more

Stopped here after work. Man, its tough to get service here. This place is fine if you know exactly where the item your looking for is located at in the store, otherwise good luck. I had to ask 2 different employees for the location of the item I was looking for. The first person I asked was the pharmacist. Of course, she sent me to the wrong aisle. I then spent the next 10 mins looking around all aisles next to the one I was directed to. Finally I gave up and asked someone else. They were finally able to help me locate it. guess I have to take some of the blame for this, i could have asked someone else sooner, but I am pretty capable of finding something on my own. In a nutshell, if you dont know where the item your looking for is located good luck asking the help where its located read more

I have been here once before and the owner is a nice guy don't get me wrong. But I would like to know why I was being followed as if I was a thief? If I would go to the makeup section this chubby light skin mexican women with glasses would follow me. If I was at the medicine aisle, she would follow me and pretend she was fixing chips or something. This is ridiculous CVS. During this whole Coronavirus outbreak we can't even feel like you've got our back as our local pharmacy? I work hard for my money and I didn't even give this women suspicion to even think I was shop lifting! She was even eyeing my purse!!! This is disgusting. I live right around the corner but I rather take the 10 minute drive up to the La Mirada CVS than to be judged here... please check your employee and see what her deal is... will never return. read more

I am giving them 1 star only because I have to. Horrible service!!! I arrived at 8pm and was told they were to busy so if I wanted my proscription today to go to another CVS. I asked about picking it up the next day and was told they couldn't tell me at what time it would be ready. Okay.....???? Management please do your job!!! read more

I was just helped by a young lady named Adrienne. She was very sweet and knowledgeable. She has helped me before and always has a smile to share. My prescription was ready at the exact time she said. Great service. Thank you read more

Worst Pharmacy in Town! Their automated system will say one thing on when prescription will be ready, you call to talk to someone live, they'll say no, system is incorrect it will be ready in 30 min. You give it 5 hours or more to go pick up and not once, but 3 times i've experienced such frustration, I'll go to pick up and they'll say its not ready or they have no medication in stock that I will need to go to another pharmacy. When you are sick and in somewhat desperate need of your medication, being given false information is completely unacceptable. They come back and say "I understand your frustration, I understand". Ah no you don't because this wouldn't keep happening over and over. From the tone of the pharmacy staff, their apologies are expressionless and robotic. read more

Been here over an hour with a screaming toddler who just needs his excema cream. Turns out 3 of 4 technicians couldn't run my info correctly and thought I didn't have coverage. Insurance told me to tell them they weren't running it correctly. read more

Horrible pharmacy lines, 20 minute wait to just get to the window. Then to find out your medicine isn't ready when it was supposed to be filled yesterday. When trying to talk to the pharmacy lady she walks away while still talking to her. Who hires these people??!@ head is up Their butt!!@ read more

Absolutely horrible experience. Ever since a gentleman left the store it has gone downhill. Employees are not helpful and extremely rude. They do not show costumers where products are even when they express that they can not find an item. read more

i was treated very rudly came in to develop some film waited at the photo counter the cashier didnt make eye contact or say iwill be with you as soon as i can i finally ask for help after 10 minutes of waiting had to send out finally the photo person came back from lunch break i did buy some stuff the same cashier was again rude to me did even ask if i had a cvs rewards card i had to remind him needs to retrain in customer service i wll follw thru with the manager/dm read more

Just had a great experience here at CVS Alice help me and we had a problem with the card she was very patient work with me and work out the issues I don't know what all these negative reviews were about because when I had to use the restroom the pharmacy was happy to help me get in definitely five stars for the CVS read more

Long line full of customers on a busy Saturday doesn't phase nor stop Harout (I read his name tag) from giving exceptional customer service. Seriously I was very impressed ! read more

Wow.... this CVS pharmacy is a joke and to top it off the worst customer service experience that I have encountered at any CVS.... how are you going to tell someone that they're out of stock of your medication and give you an attitude on top of that....the fool at the pharmacy basically stated that my medication is considered a controlled substance and literally called me a drug addict. This dude stated that they are not able to do anything and refused to give me a solution read more

Okay, so I haven't really shopped in the store part of the pharmacy. But the reason I'm giving 5 stars is just for the pharmacy alone! I've been coming here for years to pick up prescriptions, and everyone has always been so nice and helpful. The service is usually pretty fast, and when its busy you can see that they're doing all they can to help you as soon as possible. Any time I've had a problem with my prescription or doctor, I've never had to lift a finger. They've always gone out of their way and called the doctor or have sped up my refills. I've never received any kind of attitude or have felt rushed, like I have in other pharmacies. I recently moved across town on the opposite end of Whittier, and there are pharmacies closer to me, but I still stick with this one because of the excellent service. read more

first they had my bday wrong. then told me it would take 20mins to get my meds ready but they took an hour. an hour for simple antibiotics. also called before showing up and waited 30mins on hold and got tired and hung. DO NOT RECOMMEND read more

Horrible customer service at the pharmacy. If you hate providing customer service or your job, it's time to change jobs. I watched an associate assist 4 customers ahead of me and she did not smile once nor cared what the customers had to say. I also had a new prescription and no one even asked if I had any questions or went over it with me. Never will I return to this location! read more

The service here is horrible. Everyone at the pharmacy seems so unhappy with their job. I have been shorted twice on my prescription. Now I have to count how many pills they give me. It's ridiculous. This is all they do & they aren't getting that right. If you hate your job that much move on! read more

Definition of a quickie is this CVS, definitely. You don't wanna spend more time in here than you have to. Not enough cashiers, expired products, and questionable customers that you wouldn't want to meet in a dark alley let alone when you're trying to buy cough drops. read more

Ive always been happily greeted by an employee the second I walk through the door. Employees are polite and its good environment

If you need passport pictures don't stop here. Horrible customer service. Was asked to wait for 20 minutes just for the girl to tell me that she wasn't going to be able to take them. Spoke with Claudia the manager she doesn't seem to care how customers are being treated. read more

They just gave me someone else's medication and when I called and explained that I had someone else's medication Bryan denied that they gave me the wrong medication and argued with me about it, thank god I didn't accidentally take it because I'm pregnant, he hung up on me when I explained this is a huge mess up and a hippa violation read more

I thought the service was good but they hardly have inventory in the pain relieving section, it's crazy since Cvs is known for being a pharmacy. Disappointed to say the least. read more