Easy scheduling Convenient location…read more Personable management Certified mechanics Complete service oriented

Needed front struts and an alignment. Was quoted 2600, took it to another shop for second opinion…read moreand got a quote for less than half of that!! Ridiculous pricing do not go here.

Love these guys! The service department is attentive, fair and I feel very honest. They are also…read morequick and conscientious about our time and work hard to keep us on track. I definitely have made this Ford Service Shop my go to shop! Thanks guys (and ladies)!

do not go here under any circumstance, Medford Ford has had my vehicle for two months for a…read morewarranty recall that cannot be fixed at this time. They supplied me with a loaner vehicle and gave me less than two hours notice when they said they wanted it back when I explained to them I had no other vehicle if they took their loaner back as they weren't able to fix my Ford, and explained to them that I would not be able to pick up my children from camp or get to work the following day. One of their managers Jeff told me that it wasn't Medford Ford's problem and that if I didn't return the loaner he was going to send the police to my house. They then went to the wrong house and threatened my 76 year old mother with police action if she did not give them the loaner which had never been at her home. this should never even have been possible for them to mess up as they had a copy of my license from when they gave me the loaner. They eventually did find their way to my and loaner back. keep in mind when they gave me the loaner they never told me there was any time limit or mileage limit on it, and I have spoken to them on a weekly basis in the hopes that they will one day fix my vehicle And at no point did they ever give me any information as to a time limit for this vehicle. I hope this post helps keep anyone else from enduring the hardship that Medford Ford has forced upon me and my family. If you need service on a Ford, please go to any other Ford dealer in the state but never go to Medford Ford.

My auto battery dropped dead. Went online and purchased a high end Delco battery that their website…read moresaid was exact one needed for my XTS Cadillac. Ad said included installation which is why I bought from them. After paying AAA nearly $100 to come to my house to get a charge, drove over there. Big signs plastered all over front windows advertising Delco car batteries "including installation". Went inside, and told me it doesn't include installation. That if I read the "fine print" they won't install Cadillac AGM batteries ( just take your money). Got my money refunded...terribly misleading website selling car batteries and no exceptions listed on their huge Delco window displays. First and last time dealing with them. Drive across the street, bought and had installed a battery by Pep Boys, in 30 minutes.

I am actually shocked that no one at that store would help me with showing me how to put it in my…read moretransmission fluid thing. I'm really surprised because usually they are great about helping the customer. This happen today February 28 at about 7 o'clock at night.

Despite not having a shuttle service, the service department had a very polite lot attendant take…read moreme back to work and pick me up right on time after I finished for the day to take me back. The repair was a warranty job and the technician made a couple of suggestions, one of which I took him up on. The engine light issue was fixed at the right time and under warranty after I made an appointment literally the evening before. I have no complaints and am glad that an efficient and friendly Chevy dealer is so close to my place of employment.

My son purchased a used vehicle from Elkins Chevrolet, and unfortunately the experience since then…read morehas been extremely disappointing. The vehicle developed problems very early in ownership, and despite repeated service visits and an ongoing engine/oil-consumption issue, the matter ultimately progressed to the point where the engine now needs to be replaced. What is especially frustrating is that Elkins has acknowledged in writing that one of the required oil-consumption measurements could have been performed while the vehicle was already in their service department, but it was not. General Motors has since become involved and advised that responsibility for addressing the issue rests with the dealership. A dealership should stand behind the vehicles it sells, especially when serious problems begin shortly after purchase. Instead, my son has spent months dealing with repairs, conflicting explanations, warranty issues, and now a major engine expense. I'm sharing this so other buyers know to ask very detailed questions about warranty coverage, document every service visit, and keep every piece of paperwork. Based on our family's experience, I would be very cautious about purchasing a used vehicle here." That gives them very little room to say you posted anything false or exaggerated. I would not say "they sold him a bad car on purpose," "they committed fraud," or anything like that unless you could actually prove it.

It was a pleasure working alongside Eric Glass, who have been actively helping us with whatever…read moreinformation we needed, ranging from window sticker, potential promotions, and updated proposals for the car of interest. John Danze, the manager, was also very friendly via text and provided us with valuable information we needed regarding specific safety packages/protection plans. It was a definite pleasure working with both Eric and John, for they both appeared motivated to help as best as they can. If you worry about putting down the $500 deposit to hold onto a car of interest, please fear not for it is refundable and Eric was quick in issuing the refund for us immediately when we couldn't proceed with the deal due to personal circumstances, unlike some other places which may prolong/delay the refund process. Thank you Eric and John for your assistance and I hope we can work together again one day in the future! Thank you for reading and best of luck!

The service department does not answer the phone so you cannot find out what is going on with our…read morecar. Poor management in service. You can count on high prices and poor communications. Stay away from this dealer. (unless you like agravation)

I recently got a wheel hub and other part from this company. I was told the parts was in good…read morecondition and that the mechanic check. I guess that was incorrect because my tire came off on 295 the cause of it was bad parts that I got from this company

I really appreciate their service. I purchased a door from them and they shipped it to California…read morefor me. They really went the extra mile and took pictures to verify it's condition was as stated. Then they arranged shipping, all at a fair price. I am so pleased with the part and their efforts. I must tell everyone that I have been buying salvage parts from people for over 25 years either by phone, Craigslist, ebay, or traveling to the junkyard myself. Junkyard people are quirky at times to deal with. Other times, they are very difficult to deal with. I've run into some real jerks over the years. And the last time I tried to buy a part through a parts-locator service, the person/company could not give me what they promised, and it took me over 6 weeks to get the charge reversed on my credit card. This company is trustworthy.

I order a truck engine from them. They sent a car engine that was the same size with damage that…read morehad been setting in water. Now they want me to pay to ship it back to them, because they aren't making to much money off it. I will suggest you not buy from them. They order a junk engine from Illinois. To send to me.

From the owner: We offer you access to low miles and best price used engines and Transmissions for all make and…read moremodels. FREE online search to find Complete Assemblies used OEM engines. All Engines Compression tested

I needed a side mirror for my car, the wrong one ordered. Brittany came out to my car, and ordered…read morethe correct mirror. The correct mirror came and she installed the mirror herself with the help of her phone flashlight. She told me not to pull off until I checked to see if it was working correctly and it was. I was so appreciative because she didn't have to install it, but she did! I was very happy and appreciative. She's the best! Thank you again Brittany for all of your help!!! Thank from a appreciative and satisfied customer, Danielle I.

Will no longer shop at this location Elyse was extremely rude when we called for parts and then…read morefailed to send a driver to pick them up

Arrived for my appt at 7:30am confirmed by Tiffany the day before with message to prove and they…read moresaid I did not have an appt. It would have to sit there until Monday because "they could not fit it in". I went to Service manager office (heavyset guy) to complain and he did not even look from behind his computer. Absolutely the worst experience and the female service writer has ZERO personality. Smile it doesn't hurt!!

The staff is not very friendly or helpful. Nobody wants to help you unless you're there to buy a…read morecar. Service department doesn't pick up the phone

Came for a 930 AM appointment booked online for replacement of 1 tire. Still sitting on the lot…read moreuntouched after 3 hours. Doesn't seem like anyone is on a hurry to get anything done.

I was leaving for a business trip early. Realized I had a nail in my tire. The call center set me…read moreup with an appointment for 4pm even though the location had a lot of cars being worked on. They were very nice and knowing that it couldn't wait, they took care of it. It was very much appreciated. My feedback is the call center should ensure that they are not over sourcing them work.