I bought a jacket in SF, that was too big and I didn't love the style so I headed to SJ to exchange it. When I called, Rita was super helpful. She found the jacket I wanted in the size I requested and put it aside for me. When I got there, one of the Redwood City guys was working there so my exchange was easy as he already knew me so he was able to really dial in what I needed. I just keep loving Cycle Gear more and more. read more

My husband's cousin and her husband are into their sport bikes so my husband thought it'd be a good idea to bring them here during there recent visit from Calgary. It was a little intimidating for me walking into a store where I knew nothing about, but it was actually interesting to walk by each aisle and seeing all the avid motorcyclists come in to buy things. It seemed like they had everything one would need: tires, apparel, helmets, gloves, oil, etc. The staff were all super friendly and helpful that we all felt comfortable. They weren't pushy salespeople at all. Very knowledgeable with the products and they were all avid motorcyclists as well. We were there for over an hour and the cousin and her husband both ended up buying new helmets. Those were on sale for $400 each, but apparently in Calgary, it's double the price so they were very happy to get such a deal. We're glad that we took them here. read more

My boyfriend bought me an Ed Hardy helmet because I deserved it. We showed up on a Monday to purchase it and they had just finished a special over the pass weekend and they gave me the 20% off even though the sale was over. so this happened over a month ago and i was excited to take my new helmet out for a ride on the back of my bf Ducati. I had only worn it once when I found out that I'm going to be a Mom. Now of course there's no way I'm going to ride while pregnant so I went back to Cycle Gear and asked them if it is possible that I return the helmet and replace it for one for my boyfriend. They were able to pull up my receipt because we are registered with them, told me that it would be no problem. Of course my boyfriend bought one 50% more expensive BUT because I had originally gotten that 20% discount, I asked if they could apply it to this purchase and they said YES! AWESOME! I love this place and their customer service. Thank you Mike for helping us out. read more

I particularly like the San Jose store because the layout is much better and its larger than the Redwood City shop. I get most of my motorcycle maintenance product here since they've got a great selection. Their motorcycle gear selection is pretty good. Nuther plus: they give a 10 percent discount for military! schweet! read more

My boyfriend and I are "Newbies". We were greeted right away as we entered, a lot of sales, and was asked to be assisted while walking around. Steven and I learned A LOT from DAVE! He is very friendly and knowledgeable. The only down fall is they do not have as much Women's selection as I anticipated. But, I did come up on gloves. read more

My favorite motorcycle shop in the South Bay. Great selection, good prices and very knowledgable staff. So far have bought a jacket, lock and a tank bag. I shopped around and they have the best prices and selection in the Bay Area. read more

The manager here is VERY knowledgeable about motorcycles and is always willing to help you as much as possible. I made the mistake of not listening to him the first time I came in and surprise, surprise.. he was right. The staff here is also quite knowledgeable - not to mention warm and inviting. They're always ready to help you with anything you need, not to mention give you deals. I've shopped here probably 4 times now and left with something every time. Their BILT products may not be the BEST OF THE BEST, but they're definitely decent and my BILT Helmet has been quite reliable for the last few months.. not to mention comfy! (and cool of course, the air flow is great through it). I've also got BILT gloves - and yes they're not the best quality, but they do suit their needs and hold up decently. Overall, they have a pretty wide selection here and I can't help but drool at all their full leathers.. One day I'm actually gonna say screw it and buy a suit... one day! Oh and last but not least, they've got motorcycle parking in front! I love places that have dedicated motorcycle parking! read more

I loved coming here when I was living in San Jose, CA. This is wear I was spoiled by be able to a pair of Dainese leather pants on clearance. I had my eye on the Jacket too, but had to think it over - since it was ONLY one, and in my size. It wasn't on sale though, so that made it quite expensive (or possibly it was on sale, since there was a rack of womens gear, all mixed brands. So after thinking about it, I went back the next day and bought it. I'm so thankful for the employee that helped me, since I had no idea that european sizing IS NOT the same as Dainese sizing (must be an Italian thing). Their customer service is great, and it's a HUGE store! I wish I needed more gear, but I definitely DON'T, not right now anyway. Because every time I used to go into that store, I didn't leave without a ton of stuff that I just couldn't live without. The only time I rode there was the first time. Bought the pants, and I knew that I'd have to drive back the next day since I spotted so many things that I wanted. read more

Ok, I'll admit it, Road Rider has far more selection, but Cycle Gear is no slouch in that regard either. More of a Sport Bike/Dirt Bike crowd it seems. Very friendly staff, more than happy to help you try out gear or find what you need. Easy to get to off of I280 and Meridian, and plenty of parking. Took the 5th star off for lack of selection, but hey, you can't have EVERYTHING! read more

Bought a Suomy helmet here and love it! Pros: Decent prices Workers there are extremely helpful and informative Lots of parking 15% off if you bring your MSF card on non sale or clearance items. Even if you don't bring your MSF card, they'll still give you the 15% off! Cons: Selection was good but not great. Couldn't find the helmet I came in for but they helped me pick out a different one and I have no complaints with it. Overall: A great place to go with competitive prices and dont hesitate to ask for help because the workers there are great! read more

This place is a find. They definitely need to do more advertising. There are a lot of motorcycle accessory shops in the santa clara/ san jose area. I'm a new rider and I have checked out about 6 of the shops and their rates are over the top. Cycle gear had great deals and the exact models of helmet, pants and shoes I was looking for at a great price. Amazing place. They were even able to beat online prices (w/o shipping) . Way to go guys. read more

I went in today on Black Friday and my experience at CG was amazing! A beautiful associate assisted me in finding all of the gear I needed. Nicole had great recommendations and I came out of there in less than an hour with a seven zero seven helmet, waterproof Bilt boots and a charger. Nicole was of great help! Thank you read more

Cycle Gear - Riding yamaha r6 with gear from Cycle Gear! - Tires Near Me - San Jose, California

Came in to buy a headset for my helmet. Was helped out by nate. Once I bought the headset he said he can have someone install it. I wait 10-15 minutes without anything. He then comes back and says no one can install it and asks if I can come back tomorrow to have it installed. What a waste of time read more

Nice CS, nice staff... got couple questions to them, and answer friendly... Big store, carry lot of Jacket and helmet, but the price is quiet $$$, But the store carry most of the oil filter and motor oil and the parts I want. Will come back again for the parts and jacket read more

Great place to buy gear. Been here quite a few times and never walked away disappointed with the service. Have returned stuff bought on-line and it was not a problem. The staff always willing to help and work with you. Suggest you visit if you never have. read more

Great service at this location... they do get busy but that's a testament to their good service... customers come back... was shopping for a new helmet and got some great advice on what's what when it comes to their selection. Found just what i was looking for. Plus they always have some sort of deal on a bunch of bargain basket stuff. read more

Plentiful parking, they don't hassle or try to upsell, they have high end gear if you need it now and don't mind paying California taxes and a higher price than you can get from online. Good selection on helmets and full leathers and it's bigger than some of the other locations so you don't feel cramped when you're in there. Difficult to find if you're not from the area (it's by the 24 hour fitness) prices are insane unless you want to buy their generic brand gear when it's on sale. read more

Great enthusiasm from sales associate Great SALES got the wrong size for a part marble Double check to make sure the parts ones buying fit our bikes as often times we are beginners read more

Excellent service! This place has a ton of gear for motorcyclists ranging from helmets, to jackets, to pants, and even underwear! I really enjoyed my shopping experience here and the guys that helped out on the floor and at the register were very knowledgeable and cool! read more

Always find what I need here. Informative staff makes it worth it every time. From my CBR to the Harley. They've got my back. Thankx

Been able to find everything I needed and wanted thanks to Anna. She really helped me find the best deals. Everyone has knowledge and experience with motorcycles as well. I've also ordered and had something I couldn't locate and it arrived fast. I also really like their exchange/warranties with their products. Hope your experience well be like mine. Have a blessed ride y'all. read more

First time in the store and I had great experiences they have everything!! Great prices ! And the customer service was amazing, Angelo help me and did it with super professional and great attitude! read more

The customer service here is stellar. They really go above and beyond to make sure you are happy with your purchase. The pricing is very competitive and compares to online stores. There is a large selection of motorcycle products and riding gear in all sizes. I got all my gear here, $1300 worth, and look forward to coming back for more! read more

Lots of good deals! I always love stopping by Cycle Gear. They have an awesome discount rack of last years riding clothes and helments. Im not the real fashion concious type of guy. I dont need the latest & greatest so I always find a good deal. read more

They will always greet you when you enter or exit, if they aren't busy they will make the effort to ask if you need help, and if you make it to the register without being helped (which can happen if they are busy) they will apologize for it. I've seen those things happen every time I've come in. If you've ever worked in retail or ever had bad shopping experiences, then you will understand why I appreciate that kind of service. Very spacious store with a wide range of inventory and competitive prices. They also seem to always have some sort of deal going on which is nice. I highly recommend this store to everyone. read more

I have to say any location I have ever visited the employees are friendly and knowledgeable. And the 30 day return on helmets is unbelievable. I just wish they stocked some bigger sizes. It seem like they think only midgets ride motorcycles. read more

Cycle gear is a great store! The staff are amazing guys who really take their time in helping customers. They don't just sell you items to increase sales but they take their time with you to make sure if it's suits your needs. Their personal opinions and other patrons reviews/ inputs were so helpful and warming; it's like you want to go hang out there every day. Sebastian helped me with my cycle questions and gave me references to enable more help with my new bike. This store is a life savor and I couldn't be happier that this is my neighborhood store. Thanks Cycle gear! read more

They didn't have the size helmet I wanted in stock so they rush ordered it. Two days later when I returned I learned they had ordered the wrong size. Even though they offered to loan me a different style helmet, I needed that specific helmet for a special event that weekend. Mistakes can be frustrating but the people at this store rose to the occasion. They coordinated with the vendor's west coast distributor and had it shipped overnight directly to my home the next morning in time for my event. Thank you for the excellent service. read more

Cycle Gear - Tires Near Me - San Jose, California

I went here on the recommendation of friends to pick up gear for my first bike class. It's a little intimidating as a newbie to walk into a store with only limited internet research/knowledge, but Jeremy was so informative and pleasant I quickly was at ease. He patiently answered alll my million equipment questions, some of which I'm sure were elementary. He has a lot of enthusiasm for riding, and is dedicated to the sport, which made the whole shopping experience a lot more fun. I was able to find a good sale on a helmet, gloves and even picked up a pair of boots. He kindly steered me away from going overboard with the advanced "shiny" items which would have put a serious dent in my bike budget, and kept me focused on just what I needed as basics to get started. As a beginner, my experience couldn't have been better and i'm very pleased. read more

So I just got back to owning a scooter a few months ago and went to a couple of accessory shops in the San Jose area. First one, a smaller shop, was ok... then my buddy took me to Cycle Gear and I thought it was Nirvana. First off the store is always clean and the staff always courteous. I have always been greeted within seconds of walking into the store. Never left to just wander the aisles like a lost nomad. Questions are always answered honestly and intelligently even if I, as the customer, had no clue as to what they were talking about since the technology has changed since I last rode (Circa 1980). I bought a helmet last week and they got it in from another store in just 2 days. Well it didn't fit quite right so they ordered another from yet another store. It too was in within 2 days and fit well. Seems pretty trivial but so many stores take forever for special orders and or store transfers. A few weeks back, my wife wanted to get a set of riding gear and we went to cycle gear. My wife has limited English and frankly I can't STAND shopping with her because she is so picky. By luck of the draw Nicole, now had I read the past venomous posts about Nicole I probable would have said "No thanks" to her offer of help... Thank God I had not read the posts. Nicole worked with my wife to get her the proper pant, jacket, gloves and helmet explaining the differences between the items she suggested and taking the time to work with her WITHOUT growing frustrated by my wife's lack of proper English. Additionally I too have worked with Nicole and while her personality is a bit straight forward and to the point but that is what I want when I go into a store. I don;t need another best friend but a friendly person. It seems obvious that someone must have go a "no thanks I am not interested in going out with you" and decidedly made up several names and bash an employee that they dislike. Truly I don;t feel that is the purpose of Yelp. Perhaps that person or persons should spend mote time writing that kind of on bathroom stalls with their permanent marker I mean REALLY. And your need to use profanity..... tsk tsk tsk. grow up and BE A MAN. A "Gentleman" even. All in all this is a store I will frequent more and more as my new addiction grows. read more

We went in on a Saturday just before they were to close. We found so many good deals that we wanted to buy them all before they were gone. These guys not only let us stay for almost an extra half hour but Angelo also patiently helped us find the right colors and sizes. I always like their service but this was really going over and beyond. These people are good! read more

I have a few friends that have recently started riding motorcycles and I decided to look at cycle gear for holiday gifts. Seems like they had a decent selection of everything from gearing up the top of your head to the bottom of your feet. I wanted to make sure there was something for my friends to buy if I get them the gift cards. The staff was super friendly and I think my friends will have a fun time looking around this store to use their gift cards. read more

ever since i start being a "seat cover" on the beau's motorcycle, this is the place where i buy my riding gears habitually and where i bought my first ever riding outfit from head to toe!!! i flip over everytime i'm here, especially when a big sale is going on. such great quality brand of jackets, gloves, helmets, shoes, eye wear and also some maintenance products ,accessories, tires, exhaust pipes & stickers can always be acquired here at all times. this place is also dependable when it comes to carrying the latest & coolest style jackets, either in leather or textile. i repeatedly shop here like a maniac and usually end up spending "too much money" on such brand names like dainese, alpine stars & arai. moreover, they also have awesome selections of motocross gears. service is always helpful...so far..... read more

Large selection of gear. As a new rider I received a 15% discount for taking/passing MSF course. Also, they're able to order from their catalog free of shipping charge and exchange as many times as you like if it doesn't fit (I ordered a jacket). The staff are very helpful group of guys who ride themselves and know alot about the gear. It is a bit pricey but that's because they carry the good brands, which are similarly priced online. 3-star reason: Reason for a 3-star review is actually because one of the managers, NICOLE IS A TOTAL BITCH. She is like an evil snake behind the counter, wasting both the customers' and the workers' time. My boyfriend and I came in to get a full set of gear and asked about pricing & MSF discounts and she tried everything possible to give us the highest price she could find, even though the other employees found the prices to be lower/ on discount. She even blamed the other Cycle Gear store for having "messed up/not updated" their prices because they should be the same across all stores. Also, when I ordered a different sized jacket as the one that arrived did not fit I came by to try it on and she got all the employees together & started asking why I paid before and now now and how it should be $5 more for the jacket but since I paid earlier she can't "correct" the mistake anymore. She kept nagging everyone when there was a line of customers and I overheard how much pain she was causing for all the other employees. She never cracks a smile and is very aggressive, providing horrible customer service and truly driving customers away. The three times that I've visited the store she has continued her attitude. I wish they'd just get rid of her. She didn't say anything to me about the jacket but if she did, I would have leaned over that counter and punched her in the face. read more

I spend a fair amount of money here but what happened yesterday is why I am writing this review. I own a Bilt modular bluetooth helmet that I love. A couple of weeks ago the release for the face shield broke off so I came here looking for a replacement part. I told the clerk what I was looking for and was told they did not have replacement parts but asked If I had the helmet with me. I did and he said "then I'll just replace the helmet with a new one". Yeah, I was shocked. Didn't even ask for a receipt. I walked out of there with a brand new helmet. I know a lot of places that say they warranty their products but these guys really do. read more

This motorcycle retail store has literally the best customer service I've ever experienced in my life. Angela one of the salesman immediately walked up to me and help me find multiple things for all the Motocross needs I wanted to purchase. They have very competitive prices and we're having a great sale so I saved a lot of money and it was an enjoyable experience I highly recommend this business read more

Angelo and carlos were AMAZING super helpful, angelo spent over a hour helping me find the perfect boots, I think I tried on 15 pairs and was about to give up when he disappeared to the back and came out with boots that had been returned for me to try on. The boots were perfect and he was such a great salesman he up sold me on the latest model. I have gotten updated every step of the way and never felt like a after thought. These boys took a stressed out frustrated customer and turned me into a customer for life! Great job cycle gear San Jose! read more

Fabulous service. The salesman spent an hour with me trying on helmet after helmet until I found one that fit. Thanks!!

Outstanding service, I would give these guys 10 stars if I could. Angelo always goes above and beyond not only he makes sure I get the right gear but he also takes his time installing it flawlessly. I purchased my jacket, helmet and added the Sena Bluetooth device to it. The store closed at 8 but they were there until 8:30, very accommodating to make sure the device worked properly. Thanks JP for your extraordinary knowledge. read more

John Paul provided me with the best customer service I've ever had in retail. I'm sure the rest of the guys there are great too, but I haven't had the opportunity to be helped out by them. Better experience than shopping online at revzilla because you can actually try stuff on. Great atmosphere, tons of gear, even better staff. read more