Horrible selection of affordable women's bicycle seats. Don't waste your time.

a comparable large bicycle shop... at least from the various ones i've been dropping by here in the bay area lately on my search for a beach cruiser. the staff was friendly and were able to answer a few questions. unfortunately they didn't have the bike i wanted in stock. last night i did check out their website so at least i can order from what's there and then come and pick it up at the store. read more

Yep, the Asian guy (Mgr). I was recently there and noticed a condescending attitude right off, no hello, no welcome, no thanks,. More like 'whadya want' ? I remembered this guy from years ago talk about leaving an impression? Since he wasn't doing anything and there weren't any customers I asked if they could do a few minor items he said "we can schedule it in a few days...meanwhile no customers in the store? Nicely, I asked can you do it now? In a chastising voice he replies "nope all kinds of bikes we have to get done by tomorrow" yet no one working on bikes? Then the all-star said in a condescending voice as to educate "you know your not the only customer" (this coming from a kid was interesting, ha ha) while standing around gnawing on pizza on the sales floor, shooting the sht with a fellow worker who seemed to be ignoring him more interested in trying to get some work done. It's like back in the days when computers first came out and the I.T. guys were cocky cause they knew you couldn't go to anyone-else for repairs to get your work done w/out their help? Because of their crap attitude we all learned how to fix our own computers and quite frankly don't need them. Got news for ya pal there's nothing like all the competition around your store fact is most of us can take about 45 minutes refresher course and do everything you can without that attitude, grief and save the money just for the sport of it!!!! Who needs to buy anything in your store we can get anything you sell delivered to our doorstep in two days w/out the attitude and spending 20 minutes to find parking?? Folks go to Castro Valley, Pleasanton and anywhere else. Obviously judging by these reviews 'Cyclepaths' don't have an interest in earning your business. (except the two other guys there) I will say the two other individuals in the store were nice and helpful but you get the impression the other guy has the hammer on them. If you agree your experience with mine, give a thumbs up so we can let others know! read more

I really liked this place. The sales person was helpful and didn't push me to buy something I didn't want. I love my bike!!

I'm not a bike peron, in that I would understand little more than Get On and Pedal, but everytime I'm here, its a flippin Grip for anything. I bought my son a bike a couple of weeks ago and against my own judgement (I've been ganked in here before with another bike) brought my sons bike in to be tightened.. $85. To tighten some damn screws. Again, I'm not a bike person, but to me that was high, considering I paid $100 for the bike. I get What was done, but I swear I coulda sat home with a bottle or 3 of good red and did the same... Here's the killer: as I'm loudly lamenting about paying for 2 bikes, one guy takes my son and puts him on a bike that looked like it was exhumed along with Hoffa, but dude is showing the boke to my son (like He has money) and suggests that I take my brand new bike back for that rusty thing my son got to cruise on in the store. He proceeds to tell me that the fossil of a bike was Better than our new bike. I thought I was gonna call him some names so we left our bike and left. Yeah the bike is fixed, tightened and all... But $85 tho? That's a tune up for my car. Kids. read more

I mainly go here for service and the turnaround is quick if you go during off season months (winter). Once the weather gets warmer and more people start riding turnaround is 1-2 weeks from drop off. Service and pricing are fair and the service Manager Jeff has always taken care of me. They did a bike build for me and included some freebies and knocked a percentage off the labor. Selection of bikes is okay considering the size of the place, could have a better range of models. It seems like they carry more low end models (probably because that is what sells most) and not enough mid-range stuff. Would recommend for service, some accessories. read more

Cyclepath is a pretty good bike shop. I've purchased one bicycle and some accessories there. The owners Ben and Carol are treating me well and just about all of the other staff is courteous. A minor chink is a couple times when I start seriously looking a bike over, there is a mechanic / salesperson who starts in with a snide, condescending attitude. When I start measuring from the pedal to the seat to set the seat height, why bother saying 'oooh, look at you, you're all like an expert now, huh?' After some more comments, I had to tell him to go away. So, that's a minus. Another thing is I was ready to buy a 2013 model Sirrus in late August, and they had some 2013's, but not built. They were only going to do $20 off MSRP because they had some 2012's yet to sell. They also wanted 20% down to build up the bike. When I could go (and did) to a MB store that shipped in a 2013 to my chosen location and ended up getting $100 off MSRP the next day, how could I not pass that up. That's how it worked out. They have a lot of bikes, that's for sure, and they are laid out well. Ladies bikes on one side, different types, men's on the other comfort through road bikes, and often they have multiple frame sizes in a given model and sub-model (like Sirrus Elite in XL, M, and L) which is pretty. Many of their bikes are Specialized which is a great brand. I'm not too familiar with Jamis. They have a lot of accessories. I purchased several accessories and when there's something that doesn't work out, they honor and do returns quickly, no questions asked which I appreciate. So, I would recommend this store. Parking has not been a problem, I just use the city lot across the street which can be accessed either from A street or the other small street just North of A. read more

customer service is ok. Ordered my helmet last week, promised it will be in Friday, it's almost 2 wks now and no helmet But they are quick to sell the bikes. And they asked for a deposit. -_- read more

I took 2 bikes in to get tuned up and was very disappointed. For one, when we went to drop bikes off I was greeted by a rude white blonde guy with lip piercings talking down to me the whole time. Technician's were great very informative and explained what was going to be replaced on my bike. The Kicker is when i went to pay about 500 dollars and the Asian guy in a leather jacket ringing me up wouldn't even talk to me and when i went to leave, he didnt even thank me for my service. Little does he know he works at a bike shop, something most people stop doing before they are 40. ALL IN ALL, DO NOT GO HERE IF YOU WANT FRIENDLY SERVICE. read more

I don't recommend this store! The customer service in this store is horrible. I bought a bike there a year ago and received poor customer service, but dismissed it because it was the only store in the Bay Area that had a decent inventory of bikes. I brought it back this week for the 1 year tune up and also asked them to check the front tire for a slow leak. The person that checked the bike in acted like he didn't believe that the front tire had a leak/hole in it. I picked the bike up today and asked if the technician fixed the front tire. The person helping me said she didn't know and that the technician that worked on the bike wasn't there. I just got home and so far the front tire is fine, but now the back tire is flat. I don't know what was included in the "tune up", but it wasn't enough to justify me driving 30 minutes each way and then get it home and have two flat tires. I can honestly say that I will no longer do business with your store in the future nor will I recommend your store to anyone I know. read more

Nice friendly bike shop, good selection and good prices. I was greeted and received good customer server when I went in to get my pump repaired. read more

If there where no stars I would choose It. Yes this place is great for there large variety of bikes selection but when it comes to expecting great costumer service after purchasing good luck with that!.I took in a bike I purchased less then a year ago that needed a very small adjustment and it was still under the 1 years free adjustment warranty . I went into the store and spoke to the owner as I was explaining to him what I need it he stare me up-and-down in a very rude way .He asked for my first and last name and look me up in the computer ,he clearly told me that I had purchased the bike over a year and if I wanted my bike adjusted I would need to pay just like the rest of his costumers that bring there bikes to get serviced . I told him the bike just need it 1 little screw twist so it can catch the next gear .the owner clearly said if you know what it needs why don't you do it!,I realized I wasn't going anywhere to get any help with him so I kindly I turn around and left . He must have thought I didn't have the receipt of purchase! once I arrived home I looked up the receipt and the bike is still under warranty less than a year of purchased. I am very disappointed of the type of customer service I've received from this place Especially coming from the "owner". I purchased 2 bikes from this place and I will never ever go back and do business with him again !. He made a very clearly the way he stared me down that he is a very judgemental person . read more

I will not recommend them. I called them to ask them if they fix bikes they told me they did. Once I walked in they were telling me it was going to cost too much to fix that I should just buy a new bike and they kept on pushing a new bike on me. I am glad I found a different location to help me very nice at Castro Valley Cyclery read more

As an avid cyclist a good bike shop with polite, friendly, professional, well-trained staff personnel and skilled mechanics is of paramount importance to me. Cyclepath not only meets but exceeds my expectations with each visit. Consequently, I no longer patronize other bike shops. What I like most is they provide stellar and respectful customer and mechanical services to not only the obviously serious, dedicated cyclist such as myself who spend a lot of money therein. Repeatedly I observe them giving same stellar services kids and amateur recreational cyclists with basic cycling questions. Prices are reasonable. Good people...Good place...excellent and friendly customer/mechanical services. Mitt read more

i did not buy my latest ride from cyclepath, due to the fact that they didn't have exactly what i wanted (tho, i'm sure they could have easily ordered it for me) . my problem is i like to touch and feel what i'm getting before asking a shop to purchase and deliver it before i'm even sure i want something. however, i have purchased a few small items from this shop. each time the staff knows to let me have a few moments to myself to peruse, then as soon as it looks like i have a question... bam! they're right there asking if i need assistance. i don't know how they do that! like others have mentioned, finding a place to park in this section of hayward is atrocious, but it recently got better with the addition of the parking structure 1 block away. seeing as how they'll be moving a few blocks down foothill (right next to the verizon store) , i imagine the shop will be a bit smaller, but the level of service should be exactly where it needs to be. read more

One star. Decent selection of bikes, but every single thing in this store is horribly overpriced. Even with the prices, I still found a bike I liked. The bike was almost perfect, except the seat was a little too low for me. A wonderful employee helped pick out a new seat and post that made the bike fit me like a glove. However, as I found out on my way to the checkout, the new seat and post didn't come with the bike and would cost me an extra $50. Almost $500 for a bike and it doesn't even come with a seat. I tried everything I could to close the deal but the owner was adamant. Aparently he will lose money selling a $500 bike without charging an extra $50 for seat and post. Absolutely disgraceful. I would recommend any other bike store in any other city. Avoid this place at all costs read more

They were not very friendly....first thing the dude was ask so and so instead of trying to help me. Then when the other guy came out he said "nope not gunna happen"he didnt even give me the time of day or offer any suggestions. All i had was a flat tire i wanted to fix. Never going there again. read more

I walked into this shop this morning with $1500 in my pocket to spend. I was browsing bikes for about 10-15 min and nobody came up to me and asked if I needed assistance or had any questions, so i left. The shop wasnt even busy, there was only 1 other customer in the shop besides me. Bummer. read more

The prices here are extremely inflated and customer services is horrible. They do have a wide variety of bikes and merchandise, but that does not make up for the above. read more

I went to Cyclepath in search of a good road bike for commuting to work and general exercise. They had a decent selection of both Specialized and Jamis bikes specifically for women. After explaining what I would be using the bike for and factoring in my budget, we decided on the Jamis Ventura Race Femme. They did not have the right size in stock but they were able to special order it and have it built for me within a week. I have been riding the bike 2-3 days per week for the last two months and it has been great. I came back in for my free 30 day tune up and they great guys there had it back to me by the next day. While I was there, I also picked up some women's Endura shorts and a couple jerseys to really enjoy the beautiful summer riding. Overall, it was a very pleasant shopping experience. They had a huge selection and knowledgeable and courteous staff which made sure I was happy and were great in helping me find exactly what I needed. Thanks for the great service! read more

The owner and staff here have a serious attitude problem and I wonder if they even want to retain customers or want business in general. I hope to dissuade any future customers from coming into the shop and having themselves mistreated for asking simple/novice bike questions and asking how much things cost! Ohhh wait I know why they were irritated with my inquiries, probably because the bike costs in this shop are so over inflated its a crime. DO YOURSELF A FAVOR and go to Vic's bike shop or Robinsons, much better service. read more

Showed up here after business hours to pick up a bike helmet and they were cool about it. Dude was nice, place had good stuff, but... I mean the stuff was really expensive. I know you have to pay more for good service and the people really did know their stuff, but... I'm poor. Maybe when I'm richer I'll give this place an extra star. read more

Warning people at this location be trying to take people's money adding parts and labor to things your bike doesn't need.... I went to alameda location and they fixed my bike for free because it was something minor when At these location white tall guy with a beard wanted to rip me off for 189+tax and it's not the first time they do this a few months back same thing happened with my gf bike, my advice is get a second opinion before you leave your bike at this location... read more

I bought 2 tire tubes here to replace my old ones on my bike. Got home replaced one with no problem. Got to the second tire and the tube popped on me. Called in and explained my situation. I was told, come in and we can definitely help you out with that. Went in a couple of days later and explained again and immediately was told It was my fault and I installed it wrong. I asked "so your telling me, there is no possibility I could have gotten a defective one? How do you know all of the tubes in stock are free of defects?" He couldn't answer. The price is definitely not the issue here. I could have easily bought another tube but they just don't know about customer service here. If you want to be treated well for spending your money at this place, don't come here. This place just wants your money. I will be doing my bike need shopping elsewhere. read more

Did a lot of research on line an found a couple of bikes that I wanted to see and possible buy. I went int the store and got "helped" by a younger female lady that seemed to be lost. I asked her about the bike that I saw on their site and asked if they could be ordered because they weren't in stock. She replied no and I left and bought a bike for Witt on Mission. What's funny is that I spent more than I was planning to because I was so happy to receive good customer service. They were able to order the bike that I wanted and i couldn't be happier. Customer service is everything Cyclepath!!!! read more

This is not a good place for bike shopping. The customer service is very bad, they are not very helpful for browsing or basic shopping. Plus the manager is a real rude person. read more

My husband and our 2 kids went to this store today. The asian cashier looked down on my 14 year old who was touching a $700 bike. Hey, cashier...you don't want our business, fine. Customer service is important to me. read more

The only reason I would come here again is to fix a flat tire because they're fast and relatively cheap. So, 2 stars. Other than that, they are rude when you ask questions, unhelpful (a google search would be more helpful), vague (maybe they're not knowledgeable, or they are trying to profit off your ignorance), and try to up-sell you EVERY TIME. Shit you don't need or want. The manager/owner just try to avoid that guy, you see all these other reviews about him don't you? They're overpriced and they don't negotiate. Screw them, they suck. read more

Dusted off my old mountain bike that I haven't used in several months and took it into Cyclepath for a quick tune up. It needed a new seat and grips and it looked like it had a rusted chain. Some of the other reviews I briefly skimmed mentioned pushy salesmen on the floor, but I certainly didn't feel pressured at all. Sure, the mechanic asked me if I liked the bike and if I'd consider scrapping it instead and getting a new one. But, once he realized I wanted to keep the old bike and just get it tuned up at a fair price, he made good recommendations for a decent seat and grips at a fair price. He didn't try and push the best seat and grips they were selling as he realized I was a recreational biker that didn't want to spend a ton. He only charged $15 in labor and even recommended that he just grease the chain and that I didn't need a new one. About 15 minutes later and I was ready to go on my refurbished smooth ride! read more

I have never written a review before, but then again, I have never been treated so poorly in a place of business. First off I drove an hour and twenty minutes to bring my bike to this store for a repair. Then stood in line for an additional 30 minuted because of COVID (which they are handling very professionally - sadly, this was all that was handled professionally) . I was asked some questions about the bike the only information I had was that the bike pulls to the left and we wanted to get that fixed. I could not answer the rest of the questions as we just purchased the bike and it belongs to my husband. The tech proceeded to say we have wives and girlfriends bring bikes in all the time trying to be nice but never have the answers. I called my husband at work and provided the answers to the questions asked. The tech then proceeded to tell me that my bike was a piece of garbage. I asked if he had bikes for sale and he told me he had some hybrids from $450 - $600 but then proceeded to tell me that those bikes wouldn't fit my husband nor does the bike I brought in. My husband is comfortable on the bike I brought in so that was rude. Needless to say I drove another hour and twenty minutes home without a solution. I will never recommend this shop to anyone. read more

I too had to join Yelp to write a horrid review. To start, if you want to purchase a bike, Do Not Shop Here. Their customer service is atrocious. I was sold a bike that had misaligned forks, which was 'discovered' after the payment was accepted. They then asked me to bring the bicycle back the following Sunday so it could be worked on THURSDAY. After calling them Thursday to see when I could pick up, the part needed was still 'in process'. It is now 3 weeks since purchase and my new bike is still in their shop. As well, the repair specialists were quite rude during discussion about the bicycle, making the experience quite a labor to get through. As of today, I got off the phone with the Manager and the replacement forks are 'in', but they are the wrong color and do not match the bike. As of this writing, I am asking for a refund. They currently are saying 'no' to the refund. I spent over $700.00 on the bike and accessories, and I still do not have a working bicycle. If you want quality service, Do NOT go to Cyclepath in Hayward. read more

The bad part: Although I did not technically buy something from their website I did order a set of Minoura Wide Action Roller Advance. The next day I got an e-mail telling me their supplier is out stock and that it will take him around ten days to replenish their supply of the rollers I ordered. They also asked me if I would like to wait or cancel the order. I decided to go along with the order. Thirteen days go by and the supplier still hasn`t got his hands on the rollers. So I e-mail Cyclepath and cancelled the order on that day. The good part: Customer support is excellent they immediately warned me the rollers were out stock and when I e-mailed them to cancel the order they responded only a few minutes later and canceled it for me without any hassle. They also answered any questions I had with just as much speed and courtesy. And THAT is the reason I am giving them 3 stars instead of one. read more

I bought several items of the past couple of months since I wanted to support a local business. After finding I didn't need a part (never used it or opened it) I tried to return it and it was a big no. I had all the receipts for all my items but they claimed I was missing the correct one. I pointed out that all the receipts just list each item as "parts" with no bar code number so how can anyone tell? I pointed out the item had the full bar code and price with the "haward cycle path" on it. So it was theirs but they didn't care. I could have bought the same item on line with no hassel or from a big box store. This is the last time a support this store. Goodbye Cyclepath --- Hello online or big box stores!!!! read more

Walking into this store as a bike novice, Philip was very helpful in providing information and advice on the world of bicycles for me. He was patient with me as well when it came to ridding a bike again after so long to get a better feel for the frame and ride of my future bike. I was informed of everything i would possibly need and what to expect when it comes to wear and tear on the chains and maintenance of the bike. I enjoyed my experience and walked out the store feeling excited to get everything ready for my future bike. read more

Went here with my son to find a bicycle so he can keep up with us on longer rides. What a great selection! Carol who runs the place with her brother spent a lot of time with us and even let my son ride around the store to try it out. Very friendly and knowledgable will definitely come back and recommend to others. read more

First of all i am a bike noob. I Brought in a rim to get the correct Tire size...and lord and behold they still manage to sell me one tire size too big. Guess it's my fault too, but then again I'm the noob customer. Ya should have made sure the tire would fit which is why I brought it in! read more

I went in to shop around since I was in the neighborhood. The store is large, but the selection was somewhat limited. I was looking for a high end mountain bike. They did not have any carbon fiber mountain bike frames in the store. They had a mid level aluminum framed full suspension bike, but not what I was looking for. I ended up purchasing a bicycle repair book that they had marked down. The staff was friendly and did not try to push anything on me. They were available to answer any questions that I had. read more

Though I am new to biking, I had millions of questions concerning the right type of bike I want, Amelia helped me with all my questions and there customer service is excellent. read more

I really have to express that a gentleman that works at cyclepath is absolutely the most help I have ever received in my whole life. I'm not talking about those other losers who feel they have to refill my drink when I'm trying to enjoy my meal. This guy deserves every cent he makes as a bike assembler/bicycle repair guy. I asked nothing of him and he insisted on helping me for nothing in return even when I suggested that I do. I had questions and he knew how to help me. He didn't mock me in any way due to my little skills of bicycles. He knew what I needed and gave me more than I anticipated. I've been here a billion times and have had the honor to meet this gentleman for the first time. He is the reason I will continue my business with cyclepath and the reason I wrote this review. I would have gotten all my parts online if it wasn't for him. He knows who he is. He knows what he's doing. I hope I have the pleasure in working with him again. If not Then I would suggest everyone to go elsewhere. read more

I took my bike here a little while ago, it was a total wreck, busted chain, de-railer and several different spokes. They gave me a deal on the parts, they tuned it up for free and it works like a charm now. They turned a seriously abused, beaten up mountain bike back into its smooth original condition. Some people mention bad customer service which i could kinda see from some people there. But the guy that helped me did good work. This shop seems more like the get it done type more than the type to ask how your day is going type. read more