I had an excellent experience with Ruben from the maintenance team. He communicated clearly, was extremely helpful, and responded quickly to the issue I was having with my A/C. My A/C had stopped working, and Ruben had it back up and operational in less than 15 minutes. He was professional, knowledgeable, and made the whole process incredibly easy. I really appreciate the great service and communication. Ruben is a great asset to the maintenance team, and I would highly recommend him! read more

Big shoutout to Kevin and Jonah. They're always super helpful and we really appreciate that they are always willing to go out of their way in order to help us read more

This afternoon, I had a meeting with the leading office my new apartment. When I got home that evening, I realized that someone had broken into my apartment. And they had left my place in a terrible state. I've paid all my rent on time. And the racist management is putting me through this. read more

Cypress Village - Apartments Near Me - Irvine, California

Ruben he can today and replaced my toilet and now it's working perfectly thank Ruben for your help.

The whole neighborhood is pretty good! The staff Ruben is amazing and very good at maintaining all kinds of things. Ruben is quite helpful and friendly too. Kudos to Ruben! read more

Ruben, is always super fast to take care of all the maintenance needs! He is very knowledgeable and great attitude. Always smiling and great energy! Thanks Ruben read more

There is an ongoing alarm that goes off at the Umbria clubhouse at all hours of the day and night for the past seven months that I have lived here. I have requested that a manager from the Irvine company give me a call multiple times and have never heard from them. This is extremely unprofessional and unacceptable for the Irvine company. I've called the fire department and I have no idea how else to address this issue other than moving out. read more

Thanks Ruben for fixing my kitchen refrigerator and my washer you can find any thing,

Apartment searching? You may just be in luck! *This review is based on my experience staying at Umbria.* In general I've had a great experience renting through Irvine company. When touring locations I've found that they are all quite similar when it comes to pros, cons, and other things. Cypress Village Apartment Homes is a group of Irvine Company communities nestled together. They include Cadenza (townhomes), Murano (apartments), Umbria (apartments), and Veneto (apartments). Almost every plan has hardwood style flooring in the living area and carpet in the bedrooms. I've been staying at Umbria for over a year and it has been a good one. Maintenance, though busy, has been on top of fixing things ASAP when you submit a ticket. The spring on my garage door broke one time and they got it fixed in about 2 days. Broken lightbulbs and toilet leaks were taken care of almost immediately. Parking is terrible here in the afternoon, sometimes on the weekend, and after 5PM. I say that about this place but it applies to almost all other apartment communities in general. The trash cans are picked up on a daily basis but are often overflowing and even piled up on the floor. There is no elevator access to the 2nd or 3rd floors. If you are moving here, you better get some help to take things upstairs! Other than that, everything else about the community was nice. The fitness center is decent, and is often clean. There are BBQ grills and a table with an umbrella at a few corners of the streets. There's a running/walking path around the community called Cypress Village Trail that also connects to the Jeffrey Space Open Trail which is pretty cool. read more

I had such a positive experience working with Jayden during my lease renewal. He really took the time to listen to my concerns, was very understanding and empathetic, and worked hard to help make the renewal process work for me. I truly felt like he cared and wanted to help. I really appreciate his patience, professionalism, and kindness. Thank you so much, Jayden! read more

Updating my previous review: The AC had a leak that created so much damage we decided to move to a different unit (hoping for a better experience). Was it better? No. Issue that's most harrowing: The dishwasher (again) has issues - this time there's gunk & what appears to be food remnants caught is the sprayer. Saw it when we moved in, got told to 'make a maintenance request.' --fast forward to 1.5 weeks later, tech walks in, puts a cleaner in the dishwasher and says 'if it doesn't clear up, call the office & schedule a new appointment' -- surprise, it did NOT work and we still have the SAME gunk in the sprayer AND I've just wasted MORE water. Called the office. No one EVER answers. Left a message. Will be REALLY surprised if someone calls me back. This is just ONE of MULTIPLE ISSUES - but I won't bore you with dirty carpets, noisy neighbors, a crooked front door & broken pantry shelves. (Yes. All in 1 move-in) If you can deal with living in an apartment where things BARELY work, and you're happy to fix things for yourself, come live here. Is rent cheaper? A little, but I guess you get what you pay for, am I right? read more

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This community does not get a lot of love. Upkeep has progressively gotten worse. The community is dirty and often times trash is left for days around the community. The rat problem in this community is really severe at night due to the lack of upkeep. The tenants do not follow the rules, smoke, and break into the community amenities after hours. The leasing office and courtesy patrol usually are not doing their due diligence when smoke or noise complaints arise. Yelp and Google do not recognize Irvine Company communities that do not have a leasing office, so reviews for Umbria and Veneto do not come up during searches. Be aware! read more

We had an awful experience at Cypress Village Apartment Homes. When we moved in, we were given a dirty apartment with a dishwasher that smelled terrible and clearly had not been properly cleaned or maintained by the previous tenants. When we reported the issue, one maintenance worker named Jorge was incredibly rude and dismissive. Instead of investigating the problem, he treated us like we were stupid, asked if we even knew how to use a dishwasher, and blamed us for causing the issue by using the wrong soap. After repeatedly pushing the issue, another maintenance worker finally came out, acted professionally, and immediately confirmed the dishwasher was clogged and the problem was not caused by us. After that, Jorge's behavior became even more disturbing. He would repeatedly give my wife dirty looks and go out of his way to make her uncomfortable. On multiple occasions, while she was walking through the community parks, he would drive over in his golf cart and stare at her in a way that other residents even noticed. My wife was dealing with postpartum recovery at the time, and his behavior only added unnecessary stress to an already difficult period. The harassment continued to the point where he would approach me about completely unrelated things, even while off duty. We eventually stopped requesting maintenance services because we no longer felt comfortable having them in our home. In fact, there were several other issues with the apartment that we never reported because we had completely lost trust in the maintenance staff and management. What is most disappointing is that management did nothing when these concerns were brought to their attention. We felt ignored from start to finish. Their lack of concern for resident complaints was just as unacceptable as the behavior itself. To make matters worse, they kept our entire security deposit despite us leaving the apartment in excellent condition. The way we were treated was so unprofessional that we seriously considered pursuing formal action and documenting the issues further. We ultimately chose to move on, but the fact that residents can be treated this way without any accountability is unacceptable. For the premium rent they charge, the level of customer service, professionalism, and respect toward residents was completely unacceptable. Being treated with disrespect, blamed for maintenance issues that were not our fault, and ignored when reporting harassment is not what anyone should expect from a luxury apartment community. This was one of the worst rental experiences we have ever had. Ironically, the same employee who treated us this way appears to have a public YouTube channel where he creates holiday-themed mukbang content. Residents shouldn't have to deal with rude or dismissive treatment from staff regardless of what they do outside of work. read more

Edit: 06/24/2025 Removed another star for their obviously copy and pasted response to my review. They didn't even bother to change the name. (See Photo) ___________________________________________ I finally had one of those negative experiences that people write about The Irvine Company constantly. Too bad a few bad apples ruin it for the rest of the hard-working people. The major negative I have of this place after residing here for 5+ years (including through Covid), is the chaotic mess that their leasing staff can be. Lost e-mails, missed appointments, and sometimes, simply bad customer service. In particular, Faye Ortega is an incompetent liar. She messed up our renewal because she never got around to generating the lease documents. It wasn't until I followed-up on them that she even realized she messed up and missed the deadline. Then she would lie and say that everything will be taken care of and that she would improve her communication. Instead, I had to follow-up again, myself, and that's when she admitted she could not approve the original lease and that the rent would be more than originally agreed upon. Wait, what? Just rude and trying to deflect blame. I had to escalate the matter to get it resolved. The obvious pros of this place are its location, amenities, and appearance. The site is kept pretty pristine and the amenities are decently kept-up and the neighborhood is safe and quiet. While some may worry about the sounds from the nearby freeway, generally speaking it's not too bad. You'll get the occasional jerk who revs up their engine, but it's not that often. Another big pro has to be their maintenance staff. Shout-out to Erik, THE handyman in Cypress Village and is so genuinely nice and caring. I've had the pleasure of getting service from him and his team. (Jorge and Danny? I believe). They will come and fix your issues in a timely, professional manner, and are the reason I stick with Irvine Company, despite their downfalls and prices. read more

Cypress Village - Apartments Near Me - Irvine, California

Crawling up the baseboards. Maintenance cannot come by today as this is not considered a true emergency to come and mitigate the issue. They said their maintenance team is super busy and this has to wait. read more

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[Updated Review - Upgrading from 1 star to 4 stars] When I first moved into Murano Apartments, I faced a number of serious issues -- broken appliances, poor maintenance response, and unsanitary conditions that made me very frustrated and disappointed. I originally left a one-star review out of genuine concern. However, after my post, one of the assistant managers reached out promptly and scheduled an in-person meeting. Since then, I've seen real effort to make things right. In the past week, they sent vendors to: * Replace my refrigerator with a new one (which had already been replaced once but still wasn't working) * Replace my washer & dryer with a new one * Modify and repair the water lines in the laundry area * Conduct an environmental inspection by a third-party vendor I'm still waiting for the inspection results, but the quick follow-up and investment in solving the problems show me that the management team cares and is willing to take action. Their responsiveness helped restore my trust to some degree. That's why I'm updating my review to 4 stars. I appreciate the changes, and if everything continues to go smoothly -- including a good result from the inspection -- I may consider a 5-star update in the future. Special thanks to the technicians and vendors who worked hard to fix the problems in my unit. I really appreciate your help! Now I finally feel a bit more at ease living here after 26 days I moved into this new apartment, I can finally breathe a sigh of relief. and I hope the service continues to improve going forward. read more

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AC has not been working at all, and the temperature inside my apartment has reached 87°F. I've been waiting since this morning for someone to come, but I received no text or email informing me that maintenance would not be available today. I just found out that a third-party vendor is handling service now, which makes me think all onsite maintenance staff are gone. The lack of communication is concerning, especially considering that rent has increased by more than $1,000 since I moved in a couple of years ago. I need to understand what is happening with maintenance operations and why residents are not being notified about delays or changes. read more

I would like to start by expressing my sincere gratitude and praise for Jonnah at the leasing office. Having lived in several different apartment communities throughout Irvine, I can confidently say that Jonnah is the absolute best staff member I have ever encountered. He always has a warm, smiling face, which makes it so comfortable and easy to talk to him about any issues or concerns. What makes him truly stand out is his genuine care for the residents. It's not just about lease renewals; no matter how small or minor a matter it is, he is always incredibly kind and goes out of his way to help as if it's his own. Jonah is the reason my experience at Cypress Village has been so positive. I highly recommend looking for him specifically if you need any assistance! read more

I requested a service appointment asap for my garage and they came the very next day! My garage was fixed promptly and Erick R even replaced my ac filter because he noticed it was past due. While he was there I had a package delivered and he brought it inside. He went the extra step and left me a voicemail to confirm what was done. Appreciate the thoughtfulness and updates! read more

Huge shout-out to Patrick and the Cypress Village team! There was a leak in another unit that ended up affecting ours--one of those frustrating situations that wasn't our fault. But as soon as we reported it, Patrick got drying services out right away. The whole mitigation and reconstruction process (while inconvenient) moved quickly, especially given how much work was involved. Patrick stayed professional throughout, even when we were stressed, and worked hard to get our unit back in shape fast--coordinating contractors and keeping things moving. Hopefully we never have to go through something like this again, but the level of customer service--from Patrick to the onsite engineers, to how responsive the team is when something gets reported--is exactly why we're renewing our lease. Thank you, Cypress Village Team! Home Run! read more

We have been living here over a year and absolutely loved it. We're moving to a different Irvine Company community due to family getting bigger, but everything here coming from two young professionals has been amazing. Murano is one of a kind with plenty of natural green, great neighbors, great maintenance and office staff, very well kept and clean, just absolutely loved it, both wife and I. read more

the office hardly answers the phone or responds to emails in any timely matter. The managers are less than helpful. Charges are put on your bill and it takes weeks or months to get any answer. read more

It's been a long time since my last update, but unfortunately, nothing has been done by the management to improve the situation with trash bins. If anything, it got even worse. People just leave them outside and often won't be even bothered to close the lids. How awful! The company completely ignores this problem. I am very disappointed because there haven't been any efforts from the management to change or even slightly improve the problem. read more

Cypress Village - Apartments Near Me - Irvine, California

Had to place a maintenance service request yesterday for our dishwasher. Abraham came over promptly and fixed the issue right away. He was so kind and helpful. He is a true asset to the Irvine Company! read more

The management does not care about residents / resident's safety at all. the rat infestation is no joke. First thing though, the maintenance staff are amazing and wonderful. They are great! The problem is the management. As others mentioned, there are rats roaming around. my vehicle had damages from rats running through inside. I told the leasing office that I saw rats three times in one week running between cars/parking lot and going up the gutter pipe. What response did I get? Very careless and nonchalant response saying they put new traps and should work. the repair was expensive for the value of the car with the damages, so I had gotten rid of the car.. my apartment was going through a construction due to molds in the A/C storage closet last year. I was relocated to a hotel - the construction took one month. Even though I asked if I could move into a different unit with the same floor plan instead because I was recovering from multiple surgeries and other health issues in the family, the answer was NO. I thought if the apartment unit is in unlivable condition, the management was supposed to accommodate residents to move to another unit. That does not happen at Irv Apt. There is no such thing as "accommodating" residents. The ridiculous response I received was that if I were to move to a different unit and break the current lease, the new unit's rent has to be at least 10% higher. I have many more incidents... besides these. read more

"Jesus and Ruben worked as a team effort since we had made a maintenance request for another issue but the smoke detector starting chirping so they communicated to make sure both requests resolved today instead of having to wait til sept 23rd...Rick & I cannot thank Jesus & Ruben being so kind hearted to support US so we would have a more calm hearted nite since the loud noise kept US up all nite ! It is obvious they bring about sense of community and have a passion for their role in making our community more beautiful Jesus and Ruben deserve more recognition and positive praise since they put cadenza community and US residents as priority Thanks for being a brightness in our day" Jared , Sam & Bennett are apart of Cadenza Office Staff and they Totally Rock with being in tune with residents ' needs and having such Sunkist Squeezing Hearts with ALL of genuine compassion for wanting the BEST for our community ...it is obvious that they have a passion for what they DO and this is not just a JOB since their work ethic is exceptional ! Thanks Team Cadenza and ALL of Love have given US since 2013.. read more

"Jesus and Ruben worked as a team effort since we had made a maintenance request for another issue but the smoke detector starting chirping so they communicated to make sure both requests resolved today instead of having to wait til sept 23rd...Rick & I cannot thank Jesus & Ruben being so kind hearted to support US so we would have a more calm hearted nite since the loud noise kept US up all nite ! It is obvious they bring about sense of community and have a passion for their role in making our community more beautiful Jesus and Ruben deserve more recognition and positive praise since they put cadenza community and US residents as priority Thanks for being a brightness in our day" read more

A wonderful place. All of the staff are very nice and professional. Bennett does a great job and always makes extra effort when helping me.

After living here a few years now, I will finally give my review prior to my move out. I've steadily watched this place decline. At first it was an over year long painting project in which the final result is far worse than it was before and disturbed us for over a year and impacted parking as well as had loud heavy equipment for over a year. The gated entrance broke a year ago and has been non functioning since, they've tried 3 times to fix it but never get it right and thus leave the complex unsecured. The paint project resulted in tons of over spray and poor finishes which the same can be said of the rest of the complex. The maintenance staff has been far less responsive than when I first moved in. The lease staff will not work for as long as your lease lasts so good luck trying to build a positive relationship with anyone to get things done effectively. You will be hit with a predatory renewal every time, and they will force you to check weekly in hopes of the computer (REALPAGE) generating you a cheaper quote that week. This is especially infuriating when identical units next door are going for less, and still not being rented out. You can expect at 10% increase at renewal time and they will never keep your rent the same even in a down market. Also the lease staff tends to take very long lunches and does not abide by the times on their door, which is crazy because each complex used to have its own leasing center but now you need to drive to get to the one for 4 complexes. Hey Irvine co, you guys are saving tons by not staffing each leasing center, why not increase residents quality of life, and listen to them a bit? Oh that's right, renting here is just your contribution to Donald Brens yacht. I recommend finding a private condo to rent from someone over this. You will get yelled at by the maintenance staff for trying to do anything in your garage beyond get your car out of it. There is never any parking at night, they say they have a permit system but it is not enforced at all and they will never tow people parked in the red. People routinely park in no parking zones overnight and as a resident you will come home late one night and realize half the parked cars don't have a permit to begin with. read more

We lived here for nearly 6 years! From starting our relationship to leaving engaged, our family has seen some major milestones in professional and personal growth. When we first started living here, it was the most affordable space that met our non-negotiable needs, such as laundry in unit, free parking and accessible to freeways. Throughout the years, life at Umbria and the surrounding communities were amazing. There were restaurants within walking distance, a walking trail in our backyard (basically), friendly neighbors, secure parcel deliveries and clean environments. However, the last year of our residence there left us with a bad taste of continuing our residence. The trash cans were overfilled, the doors in the parcel lockers were broken, people didn't pick up after their dogs in shared places and neighbors were leaving notes on cars about the parking situation. People were becoming territorial about parking. Several residents were using their garage as storage (which was against the policy) and then complained that there wasn't enough parking. What a wild time! By the end of our residency, the community started to feel overcrowded. There was a lot more noise generated and occasionally, once a month, you could hear a domestic dispute in the building. Lots of slamming doors and shouting late in the evening. We're in bed like, wtf is happening?! Overall, I don't have much of a complaint about the community management. The leasing office and management team were usually a pleasure to speak with and resolved most of our issues promptly. The servicing team was also done respectfully with advanced notices for maintenance requirements such as air filter, stove filter, water heaters, fire alarms, etc. Breaking our lease and moving out wasn't too bad either. As long as you planned ahead, it should be a breeze. You may incur some costs due to cleaning fees and carpet cleaning, but the security deposit should cover if it was regular wear and tear. For us, it was manageable as we transitioned from renters to homeowners. read more

This apartment village is loated in Irvine, OC area. This community is Mediterranean-inspired and offers spacious residences. This village also offers 5 salt water pools for the residences to use. They even have this new iLounges and co-working spaces that have high-speed internet (Google Fiber and Cox Gigablast). Friendly staff etc. Only downside is the pricing of the rent and residences. I guess if you want to live in OC you will need to pay a little more to enjoy this lifestyle. read more

I have lived in Veneto for 3 years now and I absolutely love the community! Not only does it have a beautiful pool/lounge area, It is conveniently located next to a freeway, shopping centers, and the Jeffrey trail! Also want to point out the amazing maintenance team. They work really hard to keep the community running smoothly. Whenever I put in a maintenance request it is handled in a timely manner. Both Fernando and Jorge are very professional and have the best attitudes when performing a service. Thank you team Veneto!!! read more

If you need to speak to anyone talk to Sam. Here's why - I have been in and out of the leasing office for a week and a half at Murano due to payments issue with my roommates and I... each person I talked to could not break down or explain the payments. The only person that could specifically explain our payments was Sam. He was very insightful and seemed to care and actually wanted to help us. read more

I finally moved out after 5 years. Given the time I lived here, and the memories I had, wanted to leave a positive review - as a parting gesture. However, even till the end these scums did everything they can to ruin your move out experience. I spent $500 on a move out and carpet cleaning, and yet they still charged me $700 saying they did a reclean. The cleaning crew I hired did fantastic job, but these scammers will just charge you whatever $$$ they want and just suck more $ out of you. Don't live here ever. You got rat infested community, idiotic neighbors with nonstop barking dogs, and the management that NEVER picks up a phone but quick to charge you $$$$$. read more

늦어진 일정때문에 렌트가 불가능할수도있었는데..Mr bennett이 너무 잘도와줘서 모든 문제가 다 해결됐습니다..한번더 mr bennett에게 감사인사를 하고 싶읍니다

Absolutely love Ruben on the maintenance team! So professional and knowledgeable, and super friendly. A calm person when you're stressed out about whatever needs fixing. Really appreciate him and his hard work. read more

Veneto Apartments has been a terrible experience. The rat infestation is out of control, with rodents running around at nights. The fob system constantly malfunctions, leaving many residents (myself included) unable to access the pool or gym. No advance notices given on access control system maintenance. They always claim it's a fob issue, but when everyone's experiencing the same problem and when its intermittent it's clearly a bigger issue. It doesn't stop there--residents don't pick up after their dogs, and there's dog poop all over the lawns. It's disgusting and makes walking through the community unpleasant. The onsite service office was removed, and now service is handled at their Murano location, the service is going downhill. Doesn't pick up any calls most of the time. Communication is lacking, and problems don't get resolved in a timely manner. Do yourself a favor and look elsewhere. Never get an apartment at Veneto! If you can, it's best to avoid leasing from the Irvine Company. read more

Cypress Village - Apartments Near Me - Irvine, California

The five stars is for the great maintenance guys! Erik stopped by to fix our AC tonight even though it was after 6 pm, and he was quick and efficient. I know these guys work really hard and I am so appreciative! Shout out to Daniel, Jorge, and Fernando as well for previous jobs handled promptly. Thank you! read more

Updating my review to reflect the experience I have had at this property since my last review. We have since terminated our lease and moved. The leasing office still will not answer your calls. The individuals working in there are apathetic to any issues you have, and are more concerned with what's on their computer screen than the resident sitting across from them. We had an issue with a tenant that lived across from us... (whoever moves into the 1000 building be warned) this individual has a literal menagerie of animals living in her home, of which are 5 cats and 2 large dogs. One of the dogs barks constantly throughout the day when she is not home. She lets her cats run loose on the property, and they are not spayed/neutered. They howl when she doesn't let them back in, and they perch up on people's cars in the parking lot, scratching up the paint as pictured with my wife's car. I had to spend 2 months of going back and forth with the leasing office about it, and they did absolutely nothing. She also treated her front door area in the hallway, and her balcony as a utility closet with random junk left out everywhere... just a total mess of a human being. Before this low life moved in, I genuinely liked living here. Just beware that the leasing office will not help you with any issues regarding other tenants, as they only care about getting your money and nothing more. read more

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This company is spreading their maintenance people too thin! Be aware that it takes too long to get an appointment and whatever promised appointment they said will not be kept - it will be rescheduled without any updates! I don't think it's the maintenance people's fault, they are just not hiring enough people to do the work. They have 4 communities and only a handful of maintenance crew working which piles up the work! Be aware if you want to live here and you need any maintenance request - it's going to be awhile to get it done. read more