I contacted them in early June for a new furnace and air conditioner. Their estimate was reasonable and they were running 2+ weeks out. They arrived on time and the work was completed in 2 days. They were cheerful and polite. I felt like a valued customer. I was having trouble with my air conditioner last summer. I knew I was facing something but replacement however my experience with both companies was so bad I thought I would cross my fingers to get through the winter. Am I glad I waited. I could not be more pleased with D&H!! read more

I purchased my place last year and many things remained mystery me. Frank came to service my furnace and was more than happy to educate me everything I wanted and needed to know. I've learned the previous owner didn't service it as they stated, my furnace is top of the line and functioning just fine. He used many equipments to inspect inside abd outside of my furnace efficiently, and was done around 40 minutes or so. Over all, I'd recommend D&R and Frank if you need furnace service!! read more

D&R Heating & Air - Frank working his magic - Heating & Air Conditioning/HVAC Near Me - Tigard, Oregon

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Kelly and Chris both worked around wife's schedule she works from home to fix our air conditioner Kelly moved up appointment a day from a annual maintenance to a needed repair and Chris when he arrived was very professional and respectful of wife's zoom calls and tele conferences to get the job done. My wife was impressed and it Works great!! I highly recommend D and R !!!! Thank you Kelly and Chris read more

Since Garoken, my old HC company has gone out of business, I called D&R because they are a Lennox dealer. What a very pleasant experience! The appointment was scheduled with Gina. Chris called before he came and told me what he would be doing. Answered all my questions. Switched out my air filter for me and told me of a cheaper place to buy it. He also told me about a maintenance program for both the HC and air conditioner they have. Sign me up, now I don't have to worry about scheduling any more. THANKS Chris and Gina for making this a very pleasant experience with a company that definitely thrives on customer service!! read more

We have an IQdrive heat pump which is an exotic, high efficiency heat pump which was installed by Able Heating and Cooling. This air conditioner never worked right from the day it was installed. We finally got tired of having Able come out and look at it, and frankly they seemed just as tired of it so we found D&R. The technician they sent admitted he wasn't an expert in our particular heat pump but he was willing to learn about it and get us back cooling again and that's exactly what he did. D&R worked long hours, worked to get us into their schedule and otherwise treated us like VIPs. Their technician stuck with it and found all the immediate problems and the one installation error problem Able had made that they had never been able to figure out in all their visits. D&R showed up next day every time new parts arrived. They got our air conditioner working faster than anyone else would have. It's been a year now since D&R fixed our heat pump and it has worked flawlessly since. Their technician may not have started an expert in our model heat pump but I would say he definitely is now. We are so happy with their work and glad all the hassles are finally over. We are glad we finally found D&R and intend to hire them again if we ever have problems again. read more

We are very impressed with D & R and the highly competent technicians, Frank and Chris. Here's why we keep coming back to D & R: 1) helpful and knowledgeable Rick answers the phone (a real person!) and seeks to truly understand issues to advise and schedule customers, 2) all my calls have been met with courtesy and effective communication and they work hard to get folks scheduled as quickly as they can and in context of the specific issues, 3) technician Frank arrived and quickly (nearly immediately!) identified the failed part that the prior company we contacted had missed even after 3 visits over 2 weeks and charging us through the roof. I cannot express how much we appreciate D & R for their consistently high quality and attentive work. Highly recommend!!! read more

I'm giving them 5 stars for their customer service. This is a business that understands the times we're in. They waived the inspection fee, as a courtesy, after their technician arrived and found the issue was resolved. We definitely need more businesses that care about its customers than just bottom line profit such as this D&R I will absolutely call them again if our AC needs service read more

D&R gave us a excellent estimate on our 2.5 ton Lennox AC. All the staff were pleasant, efficient and very knowledgeable. They were on time, got the job done and took all the old AC away and left the area neat. From start to finish, D&R was excellent. I highly recommend them. read more

Can't believe they came out same day! Our hvac went down (with snow tomorrow April 13th!!!) and they were so helpful and got us up and running with suggestions on what to replace soon! So thankful! I have a 2 year old and as luck would have it out propane fireplace just ran out too. Literal blessing! read more

D&R installed my AC a few years ago and I was happy with their work at the time... in fact, I've had them do some routine maintenance since, and their technicians are very friendly and knowledgeable. In the Spring, I noticed damage to the ductwork in the crawlspace and asked D&R to come back and do an estimate. They did the inspection and was going to give me an estimate (the house is now a rental, so I wasn't there when they did the inspection) but they didn't call me back. I called them and Kelly said she would have the estimator call me about the job but he never did. I emailed Kelly and she apologized and then forwarded my email to Justin and asked him to get back with me. Justin never did, so I emailed twice and still no response. I called and left a message with Justin and no response. Now, it's been months since the inspection was done, and I'm getting the feeling they really don't care and that the job is too small and they're too busy. Overall, I'm extremely disappointed by the office's lack of communication. It's too bad since the technicians are good and friendly. I understand they may be busy and not have time for my "small" job, but they did the inspection and I figured they should at least call me back. Very disappointed. read more

I was extremely satisfied with the heating and air conditioning system they installed.Antonio my salesman and Mitch my service installer were both very professional and courteous. My system has been working flawlessly and would highly recommend their services. read more

I had an Air Conditioner unit installed to my central heating. They were fast and courteous. They told me it could take all day but it only took four hours. They were very careful around my home not to bump into anything. They sent three men to do the job. I would recommend them to anyone. read more

Great service! Great Price! They were able to send someone out fast and the price was super reasonable. The tech was friendly, knowledgeable, and after diagnosing the issue with my HVAC he gave me an honest assessment of my options. My AC was up and running in no time! I would definitely recommend them to anyone! read more

After the ice storm and being without power for 4 days, everything came back on but our thermostat was dead, so power was back, but we still had no heat. Called around town, starting with my regular folks, and they couldn't get anyone out that day. Called D&R and they dispatched Paul the same day. He arrived on time (10 minutes early, in fact) and got right to work. He diagnosed the issue quickly but stuck around to test the whole system and was very thorough. Wore a mask the whole time and was very clear in his explanations and options. Got us up and running quickly for a very fair price and a few weeks later everything is still running smoothly. Will definitely be using D&R for my future HVAC needs. Recommended. read more

I hired D&R to do regular Furnace Maintenance on a forced air gas Trane furnace with one week lead time. Then a renter applied to lease and needed to move in 3 days after their application was approved. I called them with my challenge and they moved the appointment to SAME DAY. Wow! This is spectacular customer service and very much appreciated. Thank you for coming through! read more

3 furnace, 2 AC "just inspected and serviced " 6 month ago. ac just few weeks after evaluation not blowing cold air then just few month, furnace not working. Called to have them come out, and they want $180 for urgent service call. I guess inspection = it work at that second! Duh, I could have said it works, prior to coughing up $400 for inspection. They didn't even clean furnace filter, during inspection. Would not recommend read more

Really great, completely forgot about the appointment to have them inspect our AC unit for the house. Juan was a pro and was taking apart the unit and cleaning it in a few minutes. He showed and told me what condition all the components were in and asked the status of the furnace filter. I told him we replace it every 3 months to which he said that is what we should do. He also gave me tips on how to maintain everything in between inspections. I will call this business in future needs. read more

I called with a concern during the recent cold snap and they were so helpful! I'll definitely use them when I need my furnace replaced.

I am not sure if the good ratings are paid for by this company. Do yourself a huge favor and stay away from this company, you save yourself a lot of headache. We had the company to come out and install a roof vent, we were watching the installation with our roofers, the entire job was 1 hour and 10 minutes, was supposed to be $120/hour, we got billed for 5 and 1/2 hour at a whopping $920 dollars that included $120 worth of parts at Home Depot. After we objected they reduced it to $500 some odd dollars. Not settled yet, we are filling a complaint with BBB and state licensing authority. Stay away from this company. read more

This company is top notch. Their technicians showed up clean, organized and on time. The vehicles were crystal clean and they knew exactly what they were doing. One tech even had an emergency call and they were able to resolve a client situation in just a few minutes while in the middle of my job. Honest and fair is a high standard and hard to achieve in the industry. Don't look at price when it comes to keeping your family warm in the winter, cool in the summer and safe all year round. If you want a cheaper HVAC company i'm sure you can find one. I wouldn't put that risk on my families livelihood. read more

Nate has been great to work with, very professional and informative. Their technicians were quick with removal and install of our new furnace, punctual and cleaned up very well when finished. This company takes pride in their work and performance, which seems to be a rarity these days. For people who want the best deal for their money and heating/cooling investment can find it with D&R. They provide top notch service, so look no further these are the guys you want. Thank you. - The Lucas Family read more

My air-conditioning went out last night. I called D&R this morning and they had a guy out at my house within 15 minutes. My fan went out and they rushed downtown to pick up a new one before the store closed. They were wonderful to work with and got my air-conditioning back up and running in no time. I will definitely use them again!!! read more

This review is long overdue. I could not be any happier with the service we received from Nate and D&R. This place is a strong recommend to anyone that will listen. Our D&R experience: We just bought a house and 3 months later woke up to carbon monoxide detector alarming and immediately shut down our furnace. We first called a different company. That unnamed company's technician that came out was a bit inexperienced and then failed to be able to give us an estimate within 24 hours. FYI - 24 hours without heat feels like 24 days. Frustrated we called D&R at 5pm the next day and the response was overwhelming customer service. Nate from D&R immediately drove to our place and was there within 30 minutes with a trunk full of space heaters to borrow at no charge. He reviewed the situation and ran us through options and gave us a quote on the spot. I'll spare you the remaining details but entire experience was top notch with the final cost coming in spot-on to the quote we got on day 1. read more

I keep having water leaks, every year! I'm tired of using their repair service. They did a poor job on installation!

We had worked with D&R for some basic maintenance years ago so we called them up when our furnace cut out during a cold spell. Someone came out, was friendly and helpful, got it working again, and marveled at how long old furnaces last. Within another week, our furnace was not firing again. And none of the tricks that he taught me were working. After some pressure based on the combined cost of replacing the thermocouple and the implication that more parts would probably fail soon, I reluctantly agreed to get a new furnace. Apparently, and unbeknownst to me, the office manager (and based on some accounts) other office staff quit without notice during the following week. All organization was replaced by chaos. I began getting phone calls by confused staff, asking me to schedule more work. I asked what we were scheduling. They hung up. Eventually I was given a quote for a new unit from the person that I believe is the owner. I was not given options or any information at all about what I was purchasing for nearly $4,000. I had to ask for financing because apparently their other customers don't need it. A week later, some young guys showed up to install the furnace. Upon arriving, they asked me to complete paperwork that I had emailed to their boss a week prior. I explained this when the boss called asking why I was "refusing to do the paperwork." I told him that I had emailed it. He asked who I had sent it to. I had sent it directly to him. Once that was awkwardly resolved, the installation guys realized that the company had not come out to measure so they didn't know what parts to bring. Naturally, they didn't have what they needed and told me that they would have to finish another day. I suggested that they pick up what they needed while they were out for lunch and they reluctantly agreed. Seven hours later, they could not get the new furnace to turn on. Then they broke the other news, they didn't have time to haul out the old unit that day either but it would be removed the following day. The next day, a repair person came and discovered that they had not wired the furnace correctly. He fixed it within ten minutes, though he showed up hours later than expected. Everything seemed fine. I asked him if he was going to tear out the old unit next and he told me that that was handled by a different department and no one had mentioned anything about it to him. I repeated what I had been told: he would fix the furnace and haul out the old one. He told me that he doesn't know why I would be told that. A week later some guys came back to haul out the old unit finally. I was sick on the couch and happened to stay home from work that day so at least I didn't need to miss a third day of work for the company's disorganization. A week later, the city came to inspect it, which we naturally failed. D&R had used screws that were too long and had punctured the liner of the ducts. We were heating our basement. No word yet about when or if they are ever going to get this thing to pass inspection. I leveled with the owner to explain that I had missed three days of work because his staff couldn't do the work in one day as promised. He offered to provide me with a gift card for dinner, though that hasn't surfaced either. When I explained my experience he again reiterated that some office staff had walked out. Which perhaps were the ones holding the company together. He didn't seem to understand that a company is responsible for hires and training and the work that his employees do; that this is representative of their service. Instead, he explained that they would have charged us even more if they had come out to measure before the installation. read more

I had my furnace stop working at my rental unit. They sent someone out who misdiagnosed the problem as a faulty circuit board. I ended up fixing the problem after a quick googling. Maybe it was just the end of the day and the tech wasn't experienced with my particular furnace. Either way wasted my time and money. The customer service was very helpful and polite. read more

Our furnace started to make some funny fumes which I had been smelling for about a month, so I finally called the gas company who quickly condemned our furnace. We were referred to another company who came back with a crazy high price to replace the furnace. We decided to look around and called D&R to get a second opinion. They were quick to respond, gave us a reasonable estimate, (about 1/2 the cost of the other company), and installed the new furnace the very next day. This is an excellent company - they are transparent about pricing and honor their estimates. Everyone, from the repair team to the project manager, was professional and pleasant. I hope we never have to buy a new furnace, but if I do I would recommend this company to anyone. read more

Very happy with all aspects. Availability of scheduling an appointment was very timely. Frank was professional and efficient, in and out in less than an hour. Appreciate notes discussed on the phone made it into the appointment and were read which seems rare these days. Thank you!! read more

I purchased a Groupon for a furnace inspection. Our furnace seems to be working fine, but had not been inspected for several years. Noah came out promptly, went straight to work inspecting the furnace, and didn't even shy away from the HUGE spiders lurking in the basement. He was friendly, courteous, and thorough. His assessment was that my furnace is in great shape, and I didn't have to pay anything other than the Groupon! Overall, it was a great experience. I feel better knowing that my furnace has been inspected, and I know who to call if it ever stops working! read more

I purchased a Groupon for a routine tuneup on my gas furnace. When I called to set up an appointment, the person was very friendly up to the point that I told them I was using a Groupon. After a noticeable change in his attitude, he continued to be distant toward me, and eventually I scheduled an appointment for an afternoon slot from 12 to 2 pm. I took the afternoon off from work to be there, but by 4:30 pm, no one had shown. I then called them and they were very apologetic, claiming that they were busy. I rescheduled a new appointment for an 8:30-9:30 am slot on a Monday morning. Again, I stayed home from work, certain that someone would indeed show up, but by 9:40 I called the business. The woman who answered the phone at D&R assured me that the technician was "a half an hour out". By noon, no one had shown up. I called again, and Rick answered. His version was that my appointment was for the afternoon. I reminded him of the last time I was stood up, and he was the one who rescheduled my new appointment. At that time, Rick confirmed that I would be the first appointment in the morning, because the technician would be coming from Vancouver to my NE Portland home first thing in the morning. Rick's words. I now doubt a technician was ever going to show up that day, but I needed to go to work and not waste another whole day. If a business doesn't want to honor Groupons, they shouldn't sell them. read more

D&R heating and air is a great company. We've had our furnace maintenance done by them. when we had an emergency they called back on a weekend and came out very quickly the next day. Figured out the problem and was able to do the fix the same day. They are very reasonably priced compared to other places. Thank you for the great service Jerome & Deonna read more

We noticed the air system in our house wasn't efficient. When the AC is on, it is freezing downstairs and much warmer upstairs. Basically, all the circulated air was downstairs. We called them and scheduled an appointment within the week. They were here promptly, and went straight to work investigating the situation. Within 5 minutes, he found the solution to our problem -- a damper was closed that allowed the air flow upstairs! This has been shut for over 4 years, and not located in a spot where we would've even looked for. Quick and friendly service, highly recommend! read more

Called to schedule someone to come out and look over the scope of work needed to be done. Great customer service. They were able to fit me in the same week and got me my estimate in a timely manner and. I would definitely recommend this company. read more

Today Christian came to perform first maintenance and tuning for our American Standard Furnace & AC that was installed appx 10 months ago. Very professional and thorough work performed by Christian. He was on time, called to confirm his appt and left the place clean and tidy. read more

We contacted D&R when we were having issues with our heating system during very cold weather. They were able to send a tech out quite quickly. The tech was very knowledgeable and fixed our heating issue promptly. He explained the issue and gave us information to prevent the issue from occurring again. I won't hesitate to use them for any issues in the future! read more

We purchased a $59 Groupon deal, today, that covered "Cleaning, Inspection, and Service." When we followed Groupon instructions and called D&R with the voucher number, to schedule our appointment - we were told that the voucher did not cover servicing our unit. Amy/Aimee (not sure of spelling) was arguing with us and stating that it only covered inspection and for us to return the Groupon voucher and instead pay them $99 for basically just the inspection. After a few raised voices, we did finally decide to return the voucher. But, we will NOT be purchasing the $99 option, nor will we be using D&R to service our unit. Very unethical behaviour, in my opinion. BTW...I have screenshots of the ad, if proof is necessary. I doubt I'm allowed to post links, so I'll just say in closing that I hope this review has helped others make an educated decision to not use this company. read more

These two very professional young men came out and updated my thermostat to a nice fancy one that I can control with my phone. These nice gentlemen took the time to download the app on my phone and show me how to use it. It's nice to have a company that has that kind of work ethic to take the time to be so helpful. Very reasonably priced too! read more

I had the company come out in July to move a gas line. Fast forward to JANUARY when they finally charged my credit card. Except I had forgotten about it by now and there was no curtesy phone call about the surprise charge. Merry Christmas to me! BAD BUSINESS. read more

The Gas furnace went out at my Salon on a Sunday. And if that wasnt bad enough the Gas water heater went out too! The Gas company referred me to a place that I thought could come first thing Monday morning...{the Monday before Christmas on Friday} But they said not until the 29th or 30th....Too late for my Holiday hairdo clients! So I called D and R Heating explained my emergency and they came out the same day actually they are so close they were here in minutes!! I cant tell you how happy I am Kevin is here now working on fixing them both. We have a very busy Salon, especially Holiday season so this Company is a real blessing to all of the 8 of us who work here and our clients who depend on us. I highly recommend this Company! read more

This is the second time we've had the pleasure of doing business with D & R Heating and HVAC. We're having some remodeling done and once again, Victor and Andreas were awesome! They're knowledgeable about their trade, they're polite, professional and work quickly. This is a great company to call on for your AC/Heating issues. read more