This Dairy Queen had great costumer service and the workers were super nice. Great food and overall very satisfied, would definitely recommend read more

I ordered an ice cream cake 6 days early to be picked up for a party at 1pm. I got there and it was not completely decorated and the decorator was not coming in until 4pm. The teenage boy said he could try to finish it up for me. I will say, he did a decent job. It took some time and I was late for the party, but he gave me a discount for having to wait which was nice. Dairy Queen in Post Falls....do better! I'll be going to Baskin Robins next time. read more

If you're gonna go to Dairy Queen in the middle of the night, don't cause apparently they don't pay attention to hair in the food and not only that were they rude and we're really impatient. If you're gonna have teenagers or kids work at a place you really need to make sure that they're trained properly. I know for a fact when I worked at Taco Bell, I was trained. I did not mess up orders. I did not get orders confused because I was good at my job and it's easy to follow directions and follow instructions but apparently these kids nowadays can't even follow a simple burger recipe that the printout is printed in front of them, of the burger read more

Dairy Queen Grill & Chill - Onion ring on backyard, bacon ranch burger - Fast Food Near Me - Post Falls, Idaho

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I've been in multiple times and I get the royal Reesie's fluffernutter. They never add enough of the fluffernutter, they hardly add any to be honest. Today I asked for extra and she explained how they would do it. I had just finished it and there wasn't any in there. Im over it, i will not be going here anymore and I will recommend that to anyone. I wouldn't mind paying extra for it if they actually did it. I'm honestly more mad at myself for having to write a bad review. Its just been to many times. read more

Great food, always hot, and friendly service :) we've never been disappointed with ANYTHING we get from this particular location

This eatery is always clean, and the service is always friendly. Some of the employees have some rather strange appearances‍, and when you use the drive up window for your order they seem very distracted with their own personal talking, flirting, goofing off-- when they need to be concentrating on filling the orders. Overall, the food is very good and I would recommend this place. read more

The local Dairy Queen Store is about like any other DQ in the USA. The store is always clean well light with an extremely friendly staff. Obviously we go mostly for ice cream. My wife and I frequently go through the drive through in the evenings for our favorite dessert. The meals are simple, hamburgers, hotdogs with or without chili and fries. Occasionally we get their fish sandwiches which given that the fish is a genetic "fish" is tasty. If you are a fan of DQs you will enjoy this one. read more

Every kind customer service. Holding true to local & happy to serving ice cream. We will be back!

An Employee attempted to steal my girlfriends purse, then called the cops on me. We took my son there for an ice cream cone and my girlfriend forgot her purse when we left. Once she realized it, we were already back at my house, I called the store to ask if they had seen it. The woman that I spoke to, self identified as the manager, was so quick to dismiss my concerns, so calloused and annoyed by my questions I immediately headed to the store, certain she had or new the whereabouts of the purse. When we got there the same woman refused to talk to us at the lobby door and when I walked around to the drive-thru window she got increasingly mad and dismissive. She threatened to call the police, I suggested it was a good idea. After the police arrived an officer went in the store and promptly found the purse by the store's office door. The employee still asked the police to trespass my girlfriend and I from the property. I did not get the employee's name but she was a bigger woman with tattoos on her neck (tattoos do not make her a criminal, her behavior does, just mentioning for identification purposes). This happened in early July and I wasn't going to go online about it, just planned make sure to tell everyone I know and anyone that'll listen about my experience, and since my girlfriend and I work for pretty large companies in Post Falls, as well as have many friends and family in the area, I figured that would be enough. I go out of my way to tell everyone. But, the other day my 4 year old asked if we could go to "the ice cream store by all the cranes and dump trucks and equipment" (41/i90 interchange project) Ice cream and construction, his perfect evening, and I had to lie to him and tell him the store was closed right now because of all the construction. I had to lie to my 4 year old because their employee tried to steal my girlfriends purse then had us trespassed from the property. That really sucks. Attached is a copy of the police report including the 911 dispatchers notes. The employee stated that she had searched the store 3 times and the purse is not there. Also that I was trying to force my way inside, which is a lie. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Post Falls, Idaho

This place is all about ice cream. Not the biggest fan of the food itself ok but ice cream is what you want go here. Blizzards are always fantastic . read more

Food was ok, service was chaotic and very slow. We stopped for a quick to go order to eat along the way, ordered one chicken strip basket and stood there waiting over 20 mins for it. It cost $18 for a small blizzard and a 6 pc basket. Very disappointing. The restaurant was filthy. Doors were not cleaned, bathrooms not clean booths not clean. Felt gross just being in there. Plenty of people working but no one managing. I usually give grace but the overall experience was just not good. Sorry Guys.. hope this feedback will help you do better. Our Dairy Queen at home is always clean, pretty fast, always busy and always very good. read more

i had to yell for someone to come up to the front, and even then they just stood there staring at me and the 3 other customers who were yelling for someone to help us. read more

I have had nothing but good experiences at this location. The people are always friendly and they smile even. Rare in customer service these days. Also, the food comes pretty quick and is nice and hot. Maybe it is just my timing, but the fries have always been nice and crisp. I hate, hate, HATE fries that have been sitting around getting soggy, and that has never happened here. Part of the DQ charm is the great dessert action after the meal. Many a time growing up my mom took me in for Peanut Buster Parfaits when I did something cool at school, or sometimes just because. So I have a soft spot in my heart for DQ to begin with. Unfortunately, many franchise owners in the DQ fleet just don't put the effort in to building a good crew. Thankfully, this place is not this way. read more

Dairy Queen Grill & Chill - Nice sign - Fast Food Near Me - Post Falls, Idaho

Ice cream was tasty on this night visit even though one of the blizzards were wrong. Why it gets such a low rating is because while me and my young family were there, an employee dropped the "F" bomb twice in a 60 second span and the same employee was saying they wanted a cigarette? Is the day time shift any better? read more

I am updating my review, as of the last few visits to the Post Falls location, they've been fast, and made their blizzards the way I've always enjoyed them at other locations where there's plenty of candy/nuts where you can taste them!! I'd tell everyone to try them again and we will continue to go back here!! Thank you for making the needed upgrades, we truly appreciate the flavorful DQ treats!! read more

Nice workers and good ice cream. They accidentally made an extra blizzard and gave it to us for free. So awesome or maybe we just got lucky.

We have been going to DQ store #16551 since moving to this area 9 years ago. It used to have lots of people working and operated very well. In the last year, the decline has been very notoceable. First the ambiance. They took down all the wonderful history photos of the Dairy Queen in its beginning years. All the beautiful greenery was removed. The frozen cases no longer contain the beautiful cakes that Dairy Queen makes and sells. The srrvice is horrendous. We went in at lunchtime. There were 2 young men working up front. Both appeared to not enjoy their jobs and wanted all of us to know it. I thanked one of them for bringing our food to the table and received no response whatsoever. We ordered salads and a drink. The drink cup was the size of a kiddie cup even though it was supposed to be medium. our salads had very little lettuce and a couple of chicken strips broken up. Certainly not the quality of a $10 salad. This restaurant needs to do better...alot better! read more

To start off with I've lived near this location for over twenty years. I've seen there ups and downs and from 2017-2019 things were going well. Towards the end of 2019 I started a tradition with my family to share deserts. The peanut buster parfaits became a favorite and for $1.99 on Wednesday,it was a great mid-week treat. We modified our orders by adding cookie dough and the staff thought it was a fun idea, and never up charged for the special request. In December we came in as we normally do and ordered our usual orders, but this time after it was entered the manager stepped in to make sure we were charged extra for the toppings. I wasn't bothered by the money as much as the demeanor he carried. Not wanting to argue in front of my kids, I took our orders and left. Today I ordered our usual, noticing the staff seems to be inconsistent aside from the manager. I ordered through the window, and was not told the total until my card had already been ran, over $7 for the an original $4 order. I asked the manager this time and he states since each parfait has two layers added for cookie dough they have always up charged per layer. Overall, the pricing, staff, and experience is steadily worsening and after 20 years of business I will not be returning. All I can do is warn others in hopes they will exchange their greed for quality of service. read more

I did a mobile order but I still had to wait quite a while for the food, but that's OK. My biggest problem is the food was so cold. I stood and watched my food sit there for 10 minutes before they even put it in the bag. I don't recommend the hotdog... Hopefully it's better next time. read more

We went in and they were super slow and then our blizzards were absolute messes with no napkins or anything and missing ingredients to the blizzards read more

Just taking forever. People are pulling away from behind me and I've been in line for 20 minutes. Just sad.

First off the crew looked high,and the manager was yelling at a worker for taking a $50,and having no money after words she should never did that in front of customers... I will never go back.... read more

This DQ has always done pretty good. I'm just excited they are open. They work with minimal staff, but it does seem like they have hired more people. I know they are in the same position as everyone else and are just not having much luck with people applying to work. Despite that, our blizzards have been great. They messed up once and let me keep the blizzard which made my day! Why not? They just throw them in the trash. Just make someone's day by giving them the messed up item. I always get my cookie dough blizzard made with chocolate ice cream because it's the best, but sometimes, they "run out" of chocolate ice cream which is so disappointing. Can the employees not be bothered to refill the chocolate when it runs out? I doubt there is none anywhere. That's so annoying. That's rare though and for the amount of times we've gone, we have way more positive experiences than bad ones and they have managed to stay open which deserves 5 stars. read more

Please adjust your hours online if you're going to close early. Very unfortunate experience showing up with 3 excited kids and having them be closed early. read more

Great place. My 5 year old was so excited to get a balloon and to hug the mascot. We went on their children's miracle network day. One of the few fast-food places that thanks me for stopping by. read more

Pretty sad....we waited about 30 minuets in the drive thru for blizzards!! The first time we came here we ended up turning around because the wait was too long...thought we'd give it another chance but still the same! Too long of wait time!!! read more

I love Dairy Queen food a treats and I guess that's why I keep coming back . I wish I'd learn though . I have nothing bad to say about the employees they were kind enough to notice my dog and offer pup cup which always goes a long way with me . I understand they are severely understaffed , however that's solely because they refuse to pay a decent wage . Which brings us to the truth . Management at this restaurant has been absolutely horrific for years . You can always count on the drive thru line to be out to the street , they employees are not held to a decent standard and that's not because of bad employees. It's because there is minimal effort to care about the customers or quality of product and service . I write this review not from one experience but from 5 years of it . I never left a review before always hoping things would improve and they haven't . If it takes you less than 10 minutes to be leaving with your order it would be a miracle . I hope that someone new buys this restaurant or atleast hires a new manager . The only reason they turn a profit is because there is no other place to get drive thru dairy treats in post falls . The new Hayden store is phenomenal all the way around , I would recommend making the drive , it is worth it . Anyways , I hope it can improve . read more

This is the most popular fast food place during covid. Drive thru line is on the street, very unsafe. They need to figure out how to manage their drive thru. They have the extra spots for people with longer orders to wait for them to be completed vs making everyone wait for 30 minutes in line just for a single item. read more

RIP OFF soda prices! The small senior size soda I Ordered for my mom was a childs size, around 6-8 ounces for almost $2. What kind of deal is that? A 30 oz large at McDonald's is $1.49. read more

Younger crew who are friendly but scattered brained. It was busy, and after waiting 20 minutes I went to find our food. The cleared it off the order screen and were womdering why they had extra food sitting in the window. Manager appologized and got us hot food. After eating my son wanted a blizzard. Again, after waiting 10 minutes the boy who took my order realized he forgot us AGAIN! Twice in 1 visit. I suggest they train their young employees to slow down and be aware of everything. read more

Ok, big fan of a blizzard, not a fan of personal hair wrapped around a blizzard chunk. No wonder the one in CDA close by is closed, dammit!

Left out an $8 chicken strip combo meal on our order of $32 worth of food. Highly disappointed with the Dairy Queen in Post Falls.

Okay well the people in the front were very quiet and wouldn't even talk to me. And I went up to this other girl and she had a costumer and the costumer left and so I went up and said what I wanted and she looked at me and was like, "you have to wait" in a really rude voice. I was just frustrated. I ordered a milkshake btw and no whipped cream or straw. I was so frustrated with them so I didn't even bother to try anymore so I just walked out. Honestly I love DQ but now I know I won't go inside next time. read more

This location is amazing! Wish I could give more than 5 stars. I've never had better fast food and the customer service is amazing. I've been here so many times and no matter what time of day I arrive my food is always piping hot and actually looks like the pictures on the menu! It tastes amazing every single time. Recently I went around 8pm and they asked me to pull forward after placing my order. We waited an unusually long time (they're usually pretty fast) but about the time we started questioning if they had forgotten us one of the employees came out to our car with cash in hand and refunded every dime of our meal and let us know their kitchen was running behind and our food was delayed, apologized and let us know our dinner would be on them if we were willing to wait a couple more minutes. This location must be managed extremely well. We will be returning time and time again! read more

Messed up my order and inferred I was a liar when I returned to remedy the situation. Long time customer but won't be back!

I've been to this Dairy Queen at least half a dozen times in the past 3 years and every time we've run into problems with the customer service. Pretty much guaranteed that they'll screw up your order somehow (wrong flavors, wrong sizes, not giving you everything you ordered, giving you 3 blizzards but no spoons, etc). I'm done with this place, its not worth the trouble (or prices) read more

My girlfriend and I walked in for a late night treat, waited 6 minutes at the register, no one bothered saying hi welcome to Dairy Queen or anything like that. Just sat there talked and kept doing other things, about to leave until finally someone took our order. As a customer being greeted is one of the main things we like. Not being ignored while they laugh and fuck around. This location fucking sucks. Been here before it's been fine, not this time. We'll stick to the rathdrum location :D. Hire some new people not 15 year olds that don't know what it's like to work hard. read more

Very nice looking DQ from the outside and updated and tasteful once inside. Clean. Very friendly staff. Food wasn't the quickest, but made right and fresh. read more

Extremely poor Management. Lack of people skills and an unwillingness to use facts to resolve an issue. Made my experience personal and I will never attend a Dairy Queen business throughout my life. As a small business owner this is heart breaking. Never has another business let me down in such a way. Management needs updating. read more

Just left there, ordered a large blizzard and double cheese burger to eat in. Waited 15 minutes to get a melted blizzard and a cold burger. Did not take the food,. Paid for it but they took so long that we left without it. Plenty of help, but they were more worried about people who got orders to go, than people who were willing to stay and eat. Terrible customer service !!! read more