We are very happy with our purchase of our new 4x4. Shane was a joy to talk with and was very…read morehelpful explaining it all for us. Everyone we met in there were so nice. Even the wonderful ladies in the office. I would recommend them to all my family and friends. Thank you all for a great experience.

If I could give a 0 I would when going into this dealership to purchase a vehicle this dealership…read morehas changed owners and for they have also changed their attitudes. We wasn't greeted by anyone who was employed at this dealership when walking in nobody offered to ask if we needed help or how can we help you must be nice to get paid to sit behind desk and play on phones and not pay attention to your customers for I had walked up to a Mexican Girl who was the only Female Saleslady who was playing on her phone and was more worried about taking selfies of herself than paying attention to her Customers SORRY I INTERRUPTED her thinking she was a BEAUTY QUEEN instead of a Saleslady We was in the show room floor and interested in trading a vehicle in that I had purchased at this same dealership 2 years prior before changing owners when purchasing my F150 2 years ago our experience was sure better than it was this time I am HIGHLY DISPLEASED of Ford Dealership and I wouldn't refer anyone to this dealership when purchasing a vehicle I HIGHLY RECOMMEND doing business elsewhere like we did after the LAZINESS and LACK OF KNOWLEDGE that we experienced from this dealership for the Mexican Saleslady was so interested in her phone and her looks she had came back and spoke and said that she couldn't help us today WOW JUST WOW this lady didn't even try to even help us in any way possible she could have CARED LESS thought Farris was for the people IMAGINE THAT we never had gotten friendly customer service from anyone at this dealership and decided to leave I WANT TO THANK HER FOR HER RUDENESS we did purchase another vehicle this day from Hyundai of Morristown who gave us the UPMOST RESPECT for we purchased a new Ford Explorer but to let you know your Saleslady lost your company several of thousands of dollars due to her laziness and lack of being professional and friendly to customers When Advertising FOR THE PEOPLE PLEASE make sure that your staff knows what that means next time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This was the best dealership I have dealt with, super helpful. Went above and beyond to help me get…read morea great deal. My salesman, Chris was awesome! Thank y'all for such a great experience!!

Took two scheduled service times and $400 plus to get my headlight fixed on my Cadillac CTS…read more Requested a new key fob be made for the vehicle - was told it was ordered - 4 months later have not heard a word from them. The receptionist for the service department was great but there is only so much she can do. Have sold the vehicle - will never buy another car from this dealership.

I am disappointed to say the least with the entire buying experience with Rusty Wallace Kia located…read morein Morristown TN. I bought my Kia Telluride in November of 2025. Before we drove it out to the showroom, my husband, Michael, noticed a piece of rubber on the windshield that was not flush with the glass. There was a small piece of rubber protruding from the windshield at the top on the driver side. Upon noticing this, I said that maybe we would wait and take delivery when it was fixed, the salesman, Anthony, stated that it was not a big deal and he took a pic of said defect and showed it to his manager. The manger sent Anthony back over to us and at that time, Anthony stated it was a five-minute fix and there was not a need to delay delivery. I was very hesitant and Anthony stated that he would stake his good name on the repair and he said he had been working there for 5 years and his word was gold. Against my better judgement we took delivery of the Telluride. Upon leaving and about 4 minutes down the road, I noticed that we did not get my vanity tag off my trade-in. It would not be a big deal at all because Anthony promised us that he personally would go immediately and get said tag and place it in his drawer. So, the following week, Anthony came and got my car as I work, less than a mile from dealership. Anthony called me to say that it was more than a five-minute fix and a part was ordered. I asked about the vanity tag and Anthony told me he had forgotten it in his desk and he assured me he had it. Next week came and Anthony came and got my car and when I asked about my tag, Anthony told me it had been thrown in the trash when they had cleaned his office. Anthony also stated that the person that had thrown away my tag had gotten fussed at by Jarod. Ok, so he did not put it in his desk. In addition, when the tec was working on my car, the windshield was broken by someone. So now, the Telluride had a broken windshield and a factory defect. I told Anthony I wanted to swap my car for one that did not have a defect and he told me that it could not happen because we had taken delivery of the Telluride. I also talked to Jarod, who told me that he would pay for another tag and I stated that the tag could not be replaced. I told Jarod that I felt insulted and cheated. He said, well we can give you a check for $250.00 to offset your troubles. I said no. I again stated to Jarod that I expected to swap this Telluride in for one with no defect. Jarod said the same as Anthony, that I had taken delivery. Jarod, then stated that he could give me $500.00 for my inconvenience. I do not want money is what I told him. Jarod also told me that is the best he can do. You cannot put a dollar figure on a gift from my deceased son. Jarod stated well if you change your mind on the money just let me know and I will cut you a check. I picked up my car and we left for vacation. I was going to wash a bug from the windshield but much to my surprise the washer did not work. This car has been in your shop three times for the same issue, which is a defect and this dealership already knows I am unhappy. Someone did not check or inspect the work done on my car. Should the entire management team no have made sure my car was ready and fully repaired, but instead they tried to give me a pair of jumper cables and a first aid kit, which I declined. We left for Florida and I texted Jarod to tell him that we had already left the state so I could not bring it in. Jarod simply stated that they could look at it when we got back from vacation. I have the texts from Jarod with the offer of hush money and I am tremendously disgusted by all actions on behalf of Anthony and Jarod concerning customer service and honesty. I have filed with the BBB and I have contacted Jarod numerous times in order to resolve this issue. I still feel the car will leak. These two individuals are dishonest to put it mildly. Also, my car was in shop already four times now for an issue that could have been taken care of and a happy customer to be made. Instead, you have me and my unhappiness. I am still expecting a swap for my car. I was in the market for a car for my grandchild's birthday gift but I am not at all confident with buying from your dealership. I have also reached out to the Rusty Wallace email on their website. I have also left a review on YELP and encourage folks to not buy from your dealership. Please reach out to me via my cell @ 4232586321 if you need to see the texts that occurred between myself and Jarod. I expected to enjoy my new car, but instead I am waiting for it to start leaking which was my worry to begin with. The stress from buying and dealing with Jarod and Anthony have ruined the new car experience for me and my family.

They bent over backwards to help get me in a new car was treated with nothing but respect from the…read moremoment I walked through the door

Good, The sales person was very good, and explained the vehicle very well. The deal on the Honda…read morewas done on via internet. Once at the dealership I still had to wait forever to see the finance manager. This is where it goes bad. Bad. The finance person tried to sell me an extended warranty for 4,000.00 dollars. I immediately told him no and laughed at the thought. He then stated he would talk to his manager about lowering the price. He came back into the office and stated he got the warranty lowered to cost? I then asked him why he did not offer the extended warranty at that price and not try to rip me off the first time for 4K. Remember they try to make the most money in finance on stupid products you dont need. I told him to complete the paper work and I did not buy any products from him. The funny thing is I really wanted to buy the extended warranty, but not at 4k. Beware of Morristown Honda especially the finance department.

I had some issues with the finance department regarding warranty cancelations after the new vehicle…read moreI bought (only had for 10 months) was totaled. It was a terrible time and went on for months and months. I went through all the channels and finally got aggravated enough to call the dealership and ask for management. I spoke to Pam. She was kind, caring, and helpful. She forwarded my concerns. I got a call the same day from Mr. Clark. He was very concerned and most helpful in resolving the issues. (I think he was even on vacation and he called immediately). He is the real deal and actually cares about customer service!! Honda Morristown.... you better hang on to him because good customer service is very hard to find these days!!!

Loud shout-out to Aaron and Brandon. Incredible people. I love that they tell you straight out and…read moredon't waste your time. You might have a wait but they are very fair honestly business men.

https://www.tiktok.com/t/ZTScWwQr6/ please go watch this and my other videos related to Lakeway…read moreauto sales they bandaid their cars to get u home I have amassed over 200,000 views on my videos and several thousand comments from previous buyers who were screwed by Lakeway auto sales They also pack their illegal sells contracts with hidden fees check ur contracts And no I'm not just a disgruntled buyer I'm only here to expose the truth to the local community I did however purchase 2 different vehicles in 4 days and they both fell apart within 24-48 hours and I have comments from hundreds of others that had the same happen please do not buy from them