The Guys at Subaru are the best. Shawn my salesperson was so helpful with my WRX purchase. He told me that they no longer use a timing belt on the 2016 but a chain. That's a huge headache ill never have to endure. And Sal the sales manger called me a week later to see how i liked my new ride. The whole group are all professionals. Thank you Shawn and Sal. Chris read more

Dan Perkins Subaru - The Best Guys. Thanks Shawn. Thanks Sal. - Car Dealers Near Me - Milford, Connecticut

Dan perkins is a terribale company. I bought a 2015 sti from them used. Before I got the car the spare key was missing and I was told I'd have to purchase one witch is bull shit considering I had never had not even owned the car yet. I had to fight to get the key replaced going there 3 times for no one to have a clue what was going on till my father email the owner and flipped out. Also to top it all off I didn't even put 3 thousand miles on the car and it blew up. This company is terrible, they will never get my money again. read more

Made an appointment 2 weeks ago to have a remote starter put in after getting a quote during a recall repair a few weeks ago. Showed up today for my appointment and they didn't have the part in stock. Told me it was my fault for making the appointment online and not calling because the part needed to be paid for before they could order it. I asked if they review the appointments made before people show up to make sure everything is OK and they have the parts they said no they don't look at appointments before people come in. They then asked me if I wanted to make an appointment to have it done. I was at the appointment I made to have it done while being asked to make an appointment. I said no I will be taking my business elsewhere the girl said ok and walked away. No sense of ownership at this dealership. If there were stipulations on the part i shouldnt be able to make an appointment online. After my recall repair a few weeks ago when I left my car was rattling. Had to bring it back and was told it had a broken bracket on the heat shield. Clearly they broke it while doing the recall because it didn't rattle prior. Had no car for 2 days. One for the recall and one for them fixing the issue they caused. Also, when I bought this car from them in 2017, they lied about how many miles were on it, and the salesman I was working with told me "we know there's something wrong with your car (I traded in a Nissan altima that had nothing wrong with it) so you're lucky were offering you what we are for it." I was younger and it was the first car I bought on my own and feel like I was taken advantage of. Wouldn't have ever brought it up, but after the experience I had today its worth mentioning so others can beware. read more

While waiting for my oil change I was sitting up stairs listening to the salesmen swear at each other. As if car buying wasn't already a dreadful experience, you have to listen to these guys drop the f-Bomb and call each other a-holes. Real professional... Also I had bought the Vehicle at Premier Subaru in Branford. I went here for a oil change as it was closer. I had premier liscense plate holders on the car. After my service I went home. Got out of the car and noticed they had swapped the plate holders for Dan Perkins ones. It was not in my service request to change them. What if I wanted those premier ones. Not cool. read more

I am amazed by the staff and their superior customers service unlike their competitor in Branford whom I had the misfortune of purchasing a new 2018 crosstreck which I will trade in and up only from now on at this dealership. I am truly impressed with the service and attention to detail from this dealership! read more

We went there to do a test drive of an Impreza. We set up the appointment ahead of time. The salesman that was assigned to us said that he was going to get the car and pull it around. 30 minutes later we were still waiting for him to come back with the car so we can test drive it. At that point we left and we will not be going back. Apparently they don't want our business. read more

Fair deal great sales people. I needed a car in a pinch and the staff at Dan Perkins helped me in my time in need. Thank you.

The short version: Dan Perkins has been awesome to work with, but Elmer on the sales team is why I chose to buy a car 3 hours away from my home in Boston. I would easily recommend this dealership to anyone looking to make a new car purchase. Ask for Elmer! Long story: After ten years it was time to upgrade my Scion, and I had my eye the 2016 Crosstrek back in November. I was in CT for the holidays and stopped by Dan Perkins to look at the cars, which is when I met my sales guy Elmer. After speaking with Elmer and looking at cars, he convinced me to hold off on the Crosstrek and wait for the new 2017 Impreza which was totally redone and upgraded to the new Subaru global platform for essentially the same MSRP as the older Crosstrek. As the Impreza wasn't released yet, I went back to Boston and did a lot of shopping around different dealerships to get the best deal. After a ton of back and forth with different shops, I ultimately turned down a slightly better offer closer to home so that I could work with Elmer and Dan Perkins. I have zero regrets about that decision. Elmer was amazing to work with. Super patient (especially given how much back and forth I put him through over several weeks), not pushy, knowledgeable about the brand new car, and he made me feel like he really had my best interests in mind. He worked really hard to get his finance folks to give me a good trade-in price for my Scion which put me on par with the other offer I had received, too. After waiting just about 8 weeks to pick up my car yesterday, I'm beyond thrilled with my purchase and my decision to work with Elmer and the team at Dan Perkins. If you're on the market for a Subaru, check these guys out (and Elmer in particular)! read more

Very unhappy today. Previously I had a Subaru from Dan Perkins and when it got cold and the Tire Minder came on, I was always told I could come in and it would be checked and the air pressure adjusted immediately. Now I am 82, my husband 87 can no longer drive. His caretakers have to take him places in his underused 2017 Impreza. I saw the tire minder on and knowing I cannot go to gas station and get down on the ground to test the tires, and also that he prepaid service when buying the car, I went in for air help. I was told that I would have to sign the car in, because I might have a nail in the tire, that I needed an oil change since we had not been there since May and that once I got the car into the shop I would probably have to wait for a recall correction. Did I have time? I did not have time so got no help and left, feeling angry, upset and that we had made a mistake in buying there and expecting good and kind service. Wonder if we can get our prepaid service transferred elsewhere. I need a place where someone can see that older folks may need "tender care". read more

Their service department is not the sharpest. There was a recall on my car, and they checked out the brake lines on my car. They did not replace anything, all they did was inspect the brake lines, and told me they were fine. When I got the car back there was a beep/tone playing in my car. I couldn't figure out what the beeping was, so I came back in to see if the service staff knew what it was. I figured it must be something silly, like a technician hit a button by accident or something, and that they just needed to figure out what button to unpress. After all, they did nothing invasive, nothing was repaired/replaced. All they did was inspect the brake lines. This couldn't be that complicated. So the technician looks at it, and tells me that it's being caused by my after market car alarm. The car alarm technician looks at it and tells me it's not the car alarm. The service manager Marc looks at it, and tells me it's the car alarm. So keep in mind that I came in to have my brake lines inspected and now there's a strange beep in the car. Marc tells me that I can make an appointment to come in, have my after market alarm removed and replaced by a Subaru car alarm and that will make the beeping stop. Even though the car alarm is still functioning. So I say I'll think about it and take my car home. I look through the car's manual, turns out that the headlights were turned on in a way that they stay on when the car is off. Took me 4 minutes to figure out. I emailed Marc the service manager about it as well as the general manager and never heard back from either of them. So either the service staff is incompetent, or they're a bunch of thieves. I don't know which is worse. But I do know that I won't ever, in a million years, be bringing my car back here. tldr: came in to get my brake lines inspected, weird beep playing in my car when I got it back, 3 people looked at it including the service manager, they told me I need to get my after market car alarm replaced by a Subaru alarm... turns out the head lights were on read more

I am reviewing the service portion of this dealership. Recently having had several bad experiences at the dealer I bought the car from, I decided to try Dan Perkins for service of my 2013 Forester. I made the appointment on-line about a week ago. I asked them to call me before I brought it in for service so I could discuss what I needed and make sure I could get the Break Line recall work done while I was getting the oil changed - Strike 1, no one called. I need the oil changed so I went in for my appointment today (12/8/14). The appointment was at 3:00, I arrived 20 minutes early knowing they would need to put me in their system. They were super disorganized and I was watching the mechanics walk in and out and they did not exactly looking like an intelligent group. I struck my head in the shop area. Strike 2, the place was FILTHY and very disorganized. I started having serious doubts. While the young lady was entering my information a guy stuck his head through a glass window in to the service reception area (which was also a pig sty) and screamed, "All these "waiters" Oil changes are going to be an hour and a half to two hour wait!". I looked at the young lady and said, "I have an appointment and I made it to wait for the car." Her response was nice but not at all helpful. She said, "I'm sorry, it is going to be a long wait." Big news there. I asked if appointments counted for anything and she said several mechanics had called in sick. So you couldn't have called me to reschedule so I didn't drive 30 minutes there and waste my time? I just walked out. STRIKE 3, your out....... I will never bring my car there for a service. I would suggest that you consider the environment where you have your car serviced should reflect the type of maintenance you want done on your car. Your Loss Dan Perkins Subaru. read more

I can't even big to express my frustration of this dealership and the sales staff. My initial visit to the dealership was very positive. I was able to test drive the cars I wanted and wasn't hassled by the salespeople. I was very happy walking out and felt this was going to be a great experience. Unfortunately, this was my only good experience. Buying the car. This was a hassle in itself. I had to the contact my sales guys so many times to get information on the price of the car and he would never return my calls or answer emails. I had to go to the manager to get a PRICE!. Waiting for car.. gee, I waited a very very long time for the car to arrive. You would think i was buying a tesla with the wait I had. I was never given updated information on the status of the car by my salesperson. I had to always send numerous emails and make calls for him to actually respond. The car was promised to be delivered on about 4 different dates. PIcking up the car. EVEN WORST. My salesperson didn't know who I was and didn't seem to care when I went to pick up the car. They were of ZERO help in getting the insurance information for me to get a proper card. After Pick-up. I called service, finance, the web salesperson many times and none would even acknowledge that I called them. They were of no help and seem to not care at all. After my survey about my experience. A manager called me to express concern about my survey feedback. HE PROMISED to help me get things resolved. Guess what, he did nothing as well. And then never bothered to call me about the other issues I was having. I WILL NEVER BUY A CAR FROM HERE. AND I WILL NEVER RECOMMEND ANYONE COMING TO THIS DEALERSHIP. I'm happy with my car but not this place. It's very sad that I had to have such a bad experience and maybe this review will do something to help it. read more

Went to this dealer believing they were honest and sold good car both were wrong , sold the biggest used car lemon ever from these thieves , from the start nothing but issues , totally dishonest would NEVER BUY a car from them again and suggest you do the same . read more

Walked in ready to buy a new Subaru with cash in hand. Receptionist called for a sales person. I waited 15 mins while they sat in an office. As I waited I noticed not a single new car in the showroom all used. The sales team was too busy in the office to work with me. I gave up and walked out. My advice keep driving on i95 don't bother getting off. read more

Working with Tony at Dan Perkins Subaru was a very excellent and pleasant experience. The staff is incredibly friendly and the dealership is very hospitable. This place definitely has a community orientated "vibe" and it was great to see how much this place likes to give back. They also worked hard with making sure that various concerns I had were taken care of. I am an out of state buyer which can make registration a bit complicated but they were able to make it happen. I am incredibly happy with the car and pleased with the shopping and purchasing experience. I highly recommend this dealership. read more

Had a great initial experience with salesman Mike Gallio: paid a very reasonable price for what's been (5 months in) my favorite car I've ever owned, a 2012 Legacy. All in all, the buying experience went well, and I especially enjoy the "lifetime warranty". The star deduction comes from their service department. Again, not so much the people themselves; they've always been friendly so far. But why it takes well over an hour for an oil change is beyond me, especially when I have an infant in tow that needs to nap. Surely, I could go elsewhere to get it done and save some time, but we incorporated the next however many oil changes into our maintenance service plan, so I'm darn well going to use them, even though my time is being wasted. It is easy to book times online, even though I think it's impossible to get anything on a Saturday, but when I filled out a negative survey (complete with name, date, etc) regarding my last oil change experience here, I received no reply/comment whatsoever. So much for those surveys. Anyway: buy a car here, but be prepared to wait inexplicably long times for any service if you plan to buy the maintenance program. read more

Great buying experience! The sales team they have are very knowledgeable and are able to answer questions about vehicles that I had. They were able to locate the EXACT vehicle in a very timely fashion with no compromises. If you're looking for a new/used Subaru, check into Dan Perkins Subaru first before you go anywhere else. They don't beat around the bush and it's truly a hassle-free auto purchase experience. My goto sales rep is Gabriel DeMelo. He has sold me multiple vehicles and has been a very helpful rep. I never feel pressured to make a purchase. I could walk in just to get some quick questions answered about my current or potential new vehicle. read more

After going to dealership after dealership trying to find a new car I kind of stumbled upon Dan Perkins Subaru. By the time I got there I was very frustrated and I was pretty fizzled out and thought id never find a car that suited me. I'm glad I decided to go check them out because seriously it was a completely different experience. The sales rep Mike was amazing how he laid everything out for me and made everything easy for me to understand. Also I loved how he was very knowledgeable about the vehicle that I was interested in. He didn't pressure me or anything like the other dealerships I went to previously. 'Cough cough Jeep Cough cough' I ended up on deciding on the subaru Crosstrek and Mike worked really hard to get me my car as soon as possible. I love my car and I love Dan Perkins Subaru! Most non-stressful buying experience ever. Thank you mike for being a great sales rep! read more

I just bought my first brand new car today, the 2015 Subaru Forester 2.5i Premium from here and I couldn't be happier! I've been researching which new SUV I wanted to get as my first purchase and settled on the Forester pretty quickly after seeing the Eyesight system. After finding the car I wanted, I had to find the right dealer for me. I've worked in a popular Nissan dealership before and have seen some pretty terrible practices and customer services that I wanted no part of. I did my research when it came to prices, dealers, reputations, BBB ratings and finally after all that, I was referred to Dan Perkins Subaru. They had the exact car I wanted, the car that local dealers said the would had to order so I decided to make the trip from Long Island, NY up to their location in CT. I'd been refereed to speak with Josh and my fiancé had spoken to him multiple times to set everything up. In just a matter of days, it was the weekend and we were driving up to see the car. Josh was very pleasant and easy to work with. We came prepared and he worked hard to get me exactly what I wanted and I really could not be happier. The entire process went faster than anticipated and everyone there was very friendly, professional and kind. There was a bit of a wait for the car to be detailed and prepared but the owner's daughter's (I believe) dog was the cutest distraction ever! I can completely forgive the wait for the pleasant treatment/conversation and cute puppy time. The paperwork was easy enough and my new car is perfect. Minus the auto dimming feature we'd been assured the car had that I noticed before driving off was missing. Josh assured us it'd be taken care of with a local dealer here he has a relationship with and as soon as that's taken care of I will be beyond satisfied and my 4 stars will turn to a very easy 5. I'm glad I'd been referred here and I will certainly be recommending them whenever I get the chance to brag about my new Forester. I'm a very happy customer and new owner of my first Subaru! read more

I have just finished purchasing my 3rd Subaru from Dan Perkins, and each time I dealt with Jeff Watkins. He was a salesman and now a sales manager. He is extremely courteous and accommodating, and I am confident that we have been getting great deals. When comparing prices that I got from him to other local dealers, he has always been the lowest with no haggling. I worked at a BMW dealership for 3 years, and from my experience I can tell you that this dealership is not your typical dealership. Jeff actually cares about his customers. There wasn't a single time I got sent to voice mail or put on hold, he answered the phone every time I called. The most recent purchase I made, I didn't even step foot inside the dealership! I completed the deal entirely via telephone and email, and got the same deal as my last lease. I live in California now, and he was able to match my last lease price, get me out of the old car 3 months early, AND ship the car across the country for me and I STILL saved money. I honestly have not a negative thing to say about this dealership, which is VERY STRANGE for me because I am extremely meticulous and demand the highest level of customer service, which they have provided to me. I would recommend this dealership to anybody. read more

Old school, rip your arm off style of dealership. Everything you associate with crappy dealerships is emodied here.. time wasting, lying, abusive control techniques... Go ANYWHERE else.. You might even save a few bucks. read more

Sid is no longer working here, however i had the pleasure of working with his brother Hamid, it was funny because i kept calling him Sid for the first few times, they are very alike. I purchased 2 cars from Sid, the first went very smooth and the 2nd one there was some miscommunication but Sid was able to get me a decent lease for my wife's car. Now dealing with Hamid his brother it was a new experience, he is kind and was for the most part attentive and willing to help with many parts of the buying process. I have to say it was not smooth like it was my previous deals but we eventually got there. I want to thank him for helping me out this time but time will tell if this is the dealer i will continue to buy from. I'd say proceed with caution but overall this dealer is experienced and well put together read more

Their phone system is poor. Hard to make an appointment. Once you do... the staff is great and friendly. I'm not sure what to suggest to them: more folks in customer service.... Update: had a BRZ for which I got a come in we'll buy it back letter from them for $21 k. The BRZ was clean and clear...under "normal milage etc..... blue book was $19k. They offered $16.2k. THAT my friends has left a permanently poor taste in my mouth. Don't send me notes and toy around. No more subies from you. In fact no more subies period (at least for a while). Car sold online in the winter for $18.4 privately. Bye by Dan. read more

They claim a Lifetime warranty but they don't honor it. They deal with a 3rd party insurance company that denies almost all their claims. Even less than 5 years of ownership you'll be stuck with high repair bills with a car well known for head gasket issues read more

Here I am 4 years later in my new 2017 subaru forester! I am so thankful for the best salesman in the place, Kevin Puzzo. He's honest and always puts his all into what the customer needs and wants. I won't go to anyone else. I am over the moon happy with my new forester and my entire experience with Dan perkins subaru in milford! read more

Dan Perkins Subaru - 2017 subaru forester! - Car Dealers Near Me - Milford, Connecticut

Excellent dealership. Very easy to buy a car here and also to bring it in for service appointments. The staff here is amazing and very helpful! read more

Went here looking for a car. Gave the dealer what I was looking for and the first car he shows me was a hunk of crap that was damaged, I ask what happen to it and was told I dont know it fine dont worry about it. So after two days of dealing with the manager who I would say is far from that being rude to my wife and I. I told them the my price and they were showing me cars 6 to 7k out of my budget. A few days later I get a call seeing if I wanted to buy the car that I never said I wanted I explained that I went to another dealer. He then got mad saying I paid to much. I never said what I paid and the as I was explaining he hangs up on me like a child. I WILL NEVER look for a car for here again and will tell friends and family to avoid this place. read more

treated me like crap got a used vehicle and told me because I changed my tires on my vehicle it isn't covered broke my tirods won't replace it want a joke of a place,company,brand sucks Mitsubishi doesn't make a good sports car anymore read more

Had to find a car quickly after ours was totaled. My wife wanted a very particular style of Impreza. We found one at Dan Perkins, and we received a fair internet price, and accommodating service. We took the car less than two weeks after the accident, a gently used 2016. Happy so far. Had a good experience with the general manager Avrom Not so close to home, they came through for us read more

I just purchased my first new car from Dan Perkins. I originally came in to buy a used Forester, but after working with Hamid I was able to get an amazing deal on a new Impreza, which I absolutely love! I had visited other dealerships in the area that did not take me seriously as a buyer because I am a woman or tried to pressure me into a new vehicle when I wasn't sure if that was something that I wanted. At this dealership, I felt very comfortable and they did a great job of explaining the pros and cons of the two models I was stuck between. They also offered me a great price for my trade in, which made me feel better about going with a new car. It took me a little while to make a decision since I have only owned used cars, but Hamid never rushed me or pressured me into doing it right away since it is obviously a big decision. I took my time and sat in and/or looked at a handful of cars on the lot before going with the Impreza. It was something I never even considered, but as soon as I sat in it I knew it was perfect for me! Being in customer service myself, I was also very impressed with the way the rest of the staff handled my business and me as a customer. I did not feel rushed at all and they were very cooperative in trying to get everything done according to my schedule. I have wanted a Subaru for as long as I can remember and I am so happy with my experience at Dan Perkins! read more

Went for timing belt. Differential fluid change. $2400 Saleswoman told me three times that all four of my rotors and pads were in terrible shape. 1000 dollars more would fix that. I declined and did them with a friend who used to work at honda dealer for years. When we took everything apart we found rear brake pads at 100% thickness and fronts at 80% or better. Nothing wrong with rotors. I'm guessing Jammell Mejia and Angel Caban make a habit of defrauding people. Criminal behavior. read more

The service team as whole is fairly negligent. Ive dealt with a number of advisors at this shop and, so far, they've all been the same. I've had issues with every single service since I've come here. I've had flashlights left under my hood, my tires weren't rotated even though I paid for it (#'d my tires in black market before service), and have waited for a service advisor to contact me for multiple hours at a time for simple services like oil changes. I understand shops are busy but if you tell a customer 1.5hours, please, don't makes them wait for 3. The service manager, Marc, did correct the issue with the tire rotation but if I hadn't been distrustful of this dealership and marked my tires I never would have known. read more

This dealership is one of the best place's to have your car worked on or upgraded your car the best part was seeing a young man with Down syndrome being treated like family and a coworker here this dealership has won my business as long as I have a Subaru and will be buying on my car here just for that reason alone way to go read more

Well, I decided to check out Dan Perkins Subaru again the other day in hopes I would have a better experience checking out a car. Turns out I did! My main issue with my last visit was the lack of attention we received on the floor while we waited for over half an hour. This time, it was the EXACT opposite! I visited New Years day, and as expected they were pretty low on salespeople. However, a manager quickly spotted us and let us know that although we would have to wait for a salesperson, he'd be happy to assist us or answer any questions while we waited. On top of that, the dealer was closing and we ended up keeping our salesperson around for a good half an hour after closing, on New Years Day! That's the kind of commitment to service that speaks volumes for me, and I would recommend this dealer to anyone now. I suspect my first visit was the exception, so check this place out Dan Perkins is A-OK! read more

Prices were competitive enough, but the service otherwise was subpar. My mother was looking for a new vehicle and was considering an Impreza or, if possible, a Legacy. We were greeted quickly, but the salesperson we eventually talked to seemed to not be very interested in helping us for whatever reason. We ended up going to Center Subaru in Torrington, CT instead. It was a bit of a drive, but they were friendly and attentive to our needs instead of just ignoring us like Perkins did. This was not a random occurrence either. A few years back, I had been in the area and wanted to check out the then new BRZ, mostly to see if I was too fat to fit in it, before getting into serious talks about buying it. Same thing happened: Was greeted quickly, but the salesman seemingly wanted nothing to do with me. Having given this dealer multiple chances, it's just not worth it. Look elsewhere. read more

confirmed with them over the phone (as I was leaving) that the used car that I was coming to look at was indeed available and that I'd be driving an hour to get there. When i arrived they claimed it was sold! Sketchy place...didn't get a good vibe there anyway, so maybe i dodged a bullet. read more

I have always had good service here but my last service was above and beyond. I recently had knee surgery and I'm not yet sure on my feet. Everyone in the service department went out of their way to hold doors, move furniture, help me down sloped floors and they even pulled my car into the garage area for a solid, flat floor so I could get in and go. I love my Forester and I will continue to return here for any service I need. read more

Worst car buying experience I ever had!!! Shady numbers game to start. Once the deal was set, the sales guy changed his attitude and became nasty. Wouldn't give me a second key for a used car purchase. (The finance guy did) The service check sheet was not filled out - the sales guy proceeded to check off all the categories so I don't even know if the used car was really inspected. The sales guy was rude and disinterested once he thought he landed the sale. Needless to say - I don't have their car... read more

As a general rule, I avoid car dealerships like the plague. Call it trust issues, call it salespeoplephobia, whatever. So imagine my surprise last July when I bought a 2011 Subaru Outback off their lot. Granted it's a Subaru, you'll always walk away happy with one, but it was the staff that left the lasting impression with me. The sales staff was friendly and laid back - not like some other dealerships where you walk away feeling like you need a shower. I felt comfortable there, and that's rare for me. So on to the service dept. For whatever reason, every morning I go there it's raining. Never fails, and I hate mornings in general. But as soon as you walk in that service department, Gina greets you with a smile and the day brightens up. I don't know what kind of magic she's working with, but god help Dan Perkins if they ever lose it. Head on upstairs to the "lounge" and enjoy some snacks. I recommend trying the couch - it's the most comfortable leather couch ever and I dare you to stay awake on it. I find myself staring at the stone fountain centerpiece, which I feel like they "borrowed" from Tim Burton's garden. Eventually Gina will come around to send you on your way (or wake you up if you tried the couch) and strangely enough you're walking out into the rain with a smile on your face. Thanks Gina, twice in a row. So to summarize - Dan Perkins sales staff = thumbs up Dan Perkins service staff = thumbs up Gina just plain rules. Period. read more

This place is very unprofessional.. my Fiancé was promised a refund four months ago and never received it. Do not buy from them they do not care about their customers at all. When you try and call and get someone to talk to they push you to random voicemails and never respond. Such poor customer service is demonstrated. This isn't even the first problem we've had with this horrible company. They sold us a car that was brand new and had electrical problems that made it in drivable one month after buying. We had to wait two months until it was fixed. There are plenty of other Subaru dealers do not buy from them!! read more