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    Kay Jewelers

    1.9 (32 reviews)
    PriceyJewelry
    Open 11:00 am - 7:00 pm
    Updated 1 month ago

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    The "Ever Us" inscription that came with the ring is completely scratched off,didn't bother to replace the engagement that they ruined!
    Jane C.

    Horrible service. Took 6 months to get my ring because they lost it due to covid. Then a diamond fell out after a month of having my ever us ring. To top it all off, Susan made it difficult to get my ring because we had the name on the insurance changed over ( which we let them know three times already). The 2nd time around getting it back from being sized and fixed took 3 weeks, Not only that but they gave me my ring back with the "ever us" inscription completely scratched off!! Just great, I'm never coming back to this store and I let them know that.

    Engagement Ring

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    1 year ago

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    4 years ago

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    9 years ago

    Service wasn't as expected - sadly won't be coming back here any time soon. Choose your stores wisely

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    Ask the Community - Kay Jewelers

    Review Highlights - Kay Jewelers

    Thank you so much Emily for making our experience buying a ring so exciting and at ease.

    Mentioned in 2 reviews

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    The Diamond Ring

    The Diamond Ring

    4.3
    (85 reviews)
    0.3 mi

    My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

    Stopped by to browse some rings because I was thinking about upgrading mine, and I had a fantastic…read moreexperience. I was assisted by a very attentive and knowledgeable gentleman named Isaac who made the whole process easy and enjoyable. He took the time to answer my questions, showed me several great options, and never made me feel rushed or pressured. I highly recommend asking for Isaac. He's friendly, professional, and truly goes above and beyond to help you find exactly what you're looking for. Plus, he works hard to make sure you get a great deal. Go see him and you won't be disappointed! Thank you!

    Photos
    Rolex !!!!!!!
    Rolex !!!!!!!
    The Diamond Ring
    The Diamond Ring

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    Hung Phat USA

    Hung Phat USA

    4.7
    (612 reviews)
    6.3 mi
    $$

    We had the best experience getting our custom engagement ring from VVS Jewelry Co / Hung Phat USA…read more They made the whole process feel so special. The ring was perfect and exactly what we envisioned. Ann handled our main consultation and guided us through the entire process, showing us all the beautiful options available. We highly recommend Ann. She is incredibly knowledgeable, patient, and amazing at what she does! Val was also fantastic, stepping in for multiple steps of the process when Ann wasn't there to ensure everything stayed right on track. Thank you, Ann and Val, for helping us create the perfect ring!

    We made an appointment after seeing some ads on Instagram for a free ring consultation. My bf and I…read morehave no knowledge of trying to pick out an engagement ring and what to look for, so we decided to book an appointment with Hung Phat. I reached out to them via dm to place an appointment, but you can also do it yourself on their website. I asked whether we would need to commit to anything during the appointment and they said no. This made me feel a bit at ease, as we were just planning to go in to explore our options and become educated in picking out engagement rings. They responded very quickly to my dm and helped me make an appointment, answered any questions I had, and added me to a text chat where I could send in some ring inspos and what styles I was looking for. We came a bit early, but they were able to accommodate us. We were guided to a table reserved especially for us and were offered champagne or sparkling juices/water and some cookies as snacks. Our jeweler, Lyn, was very easy to talk to and she made us feel very comfortable during the entire appointment. We told her that we didn't have much knowledge about picking out a ring and what to look for, but she was able to help us through the entire process and guide us through all of those steps. We had a ring design in mind already and we showed her the photo and she was able to show me the similar setting, diamond shape, and carat size, against my finger. We tried on different band widths to see which one I liked better, went over the 4 C's (color, clarity, cut, and carat weight), and explained to us what they meant. She showed us different diamonds in different carat sizes and the differences in clarity grade between them. My bf and I really learned a lot during our consultation and are very glad we booked an in person consultation with Hung Phat. I'd like to thank Lyn and Val for providing us with excellent customer care and helping us in our ring journey.

    Photos
    B1115 Ring Settting (side view)
    B1115 Ring Settting (side view)
    Custom cathedral setting with hidden Mickey
    Custom cathedral setting with hidden Mickey
    Custom Design Ring (#B12039)

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    Custom Design Ring (#B12039)
    Luk Fook Jewellery

    Luk Fook Jewellery

    3.9
    (7 reviews)
    1.1 mi

    If you want reassurance and confident in the gold you buy go there you won't be disappointed.read more

    5 star rating for customer service. Fiona helped my friend and I with a special situation. She was…read moreextremely patient, calm, and understanding - those are very important qualities when being in a sales role. When shopping around, Fiona took the time to explain the quality of items and made useful recommendations without trying to upsell. During the checkout process, she was also incredibly thorough and very diligent with making sure all paperwork is handled correctly. She made sure all corresponding certification cards were given and proper verification measurements of my items correlated to the information on the official paperwork. When my friend and I arrived, another saleswoman had helped us before Fiona arrived back from break. We felt extremely welcome the moment we walked in. I believe her name was Selina (?). I don't fully recall her name but she was incredibly nice. When my friend was looking at stuff and I wandered to different display cases, another nice saleswoman approached me and asked if I would like to take anything out to try. I did not catch her name but overall service was top notch and everyone was willing to help even though they knew we already had a dedicated salesperson that will be making our transaction. My friend had previously arranged this shopping trip with a different saleswomen (I believe her name is Fan) via WeChat. She was not available on the day that we went but made sure everything was coordinated well with Fiona so that things went smoothly. The communication between my friend and Fan (?) was very nice and understanding. She went above and beyond to accommodate my situation. I am truly impressed and very happy with my shopping experience. I look forward to being a returning customer. I really like Lukfook from shopping at their stores in Asia and was excited when a store in Milpitas opened up. Customer service, quality, selection, price - all excellent! Highly recommend. **No refunds**

    Photos
    Luk Fook Jewellery
    Luk Fook Jewellery
    Luk Fook Jewellery

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    Kay Jewelers - jewelry - Updated June 2026

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