It has been an interesting past few months. I brought my vehicle in to the Lexus of Silver Spring due to a power down and banging noise. While in their possession, they fixed a safety recall on my vehicle. Looking back, while I would have preferred to receive a call or something letting me know this was addressed, I can appreciate that they noticed it and did something. Safe travels mean the world to me and their service department lived up to that. Here we are months later and the transaxle unit, is still causing me grief. The management team of the DarCars of Silver Spring after reviewing my situation seem to be making their best effort to get me back on the road again. After months of renting cars, Ubering the kids to school and extra curricular activities, paying a car note for a vehicle I could not use, taking days off work when I could not afford to Uber myself to work....I have a new patch of gray hairs whose entire existence are due solely to the stress of these situation. It could've been worse, but somehow I know moving forward with the team at DarCars is the right thing to do. I am grateful that the individuals who took time to help me get back on the road. read more

Daniela, the service manager, is such a pleasure to work with. She goes above and beyond to make sure I have a great experience. I always appreciate her effort and assistance when I am there. read more

Horrible customer service. Leased two cars from here 2 years apart. Both times it took them more than 8 months to get my permanent tags. It wasn't due to covid and it wasn't due to unpaid tickets. It was due to horrible customer service. If I could get out of my lease sooner, I would. read more

This dealer really rose to the occasion in the recent purchase of a used car... I'll just say that we should really have no business buying a car from a Lexus dealer, but they happened to have a good deal on an SUV, of a make/model that is, let's just say, 'beneath them.' Regardless, we were treated with the utmost respect and service throughout the process. They get 4 of 5 stars as there were a couple small things w the car that were not ideal and they couldn't help us with, but they were extremely helpful in providing service and assistance to us for the big things. ...and always with a smile and while being polite. We worked w James P. and the next time we're in the market to buy a car, I will definitely check in w him to see what we can do!! read more

Purchased a 2015 NX200t from Darcar Lexus after enjoying a 20 years and 270k miles relationship with my old car. Did a lot of research beforehand and decided that a Lexus would be my next car. Greg Ganthier was my salesperson. I explained to him that I totally dislike the whole car buying experience so I did not want any usual sales tactics and definitely do not bring in the sales manager or finance person to close the deal. Greg was very respectful of my wishes and did everything that he could to make my experience a good one. I appreciate that time that he took answering all of my questions and accommodating most of my quirky demands. I drove away with a very nice car and a pretty decent buying experience. Thanks Greg! read more

Tony and his team took take of us! We were treated with such respect and they were genuinely nice. Would recommend to anyone that wants friendly, fast and honest service. Amazing experience! read more

THE WORST service ever. I purchase a new vehicle in July 2015, and was pressured to purchase the additional packages (5 year tire/wheel, etc.) to "keep my vehicle in top working condition". The financial advisor selling me the package assured that if I were to sell my car in the meantime, the package costs would be prorated and returned to me. I sold my car in May 2017 and filed a cancellation for the packages on May 25, 2017. Today is October 11, 2017 and I haven't seen a single cent of my money despite having called DARCARS Lexus approximately 5 times to follow up on this situation. read more

I came in to Lexus of Silver Spring with a nail in my tire. Jason Villatoro, a service consultant at Lexus of Silver Spring, took care of me that day. I had no appointment; I just walked right in. Jason found a way to squeeze me in to fix my tire. Simply put, Jason was totally awesome. He got me the best deal he could to fix my tire and was kind, professional, and prompt. BOTTOM LINE: if you come here, only go to Jason. read more

Swaiz Khan is the best salesperson I have ever encountered. I just have to say... because in the last 14 months, I visited at least two dozen dealerships and visited with even more salesmen. Each time, each salesman either left me feeling like they were trying to swindle me or they were simply unable to give me a car option that I was looking for. Swaiz not only found me the car I wanted, it was really clear he wasn't out to swindle me. The same goes for the management here! Swaiz really accommodates the needs of his customers. He doesn't show an ulterior motive like most car salesmen and doesn't suddenly flip the script on you after they're done being nice, again, like most salesmen. He'll do everything he can to help you to the best of his abilities. And the rest of the staff at Darcars is absolutely amazing. I was really stunned by the way the manager, Andreas, handled our interactions. At the Lindsay Lexus dealership, the salesman brought over the manager and the manager aggressively tried to tell me what I wanted. He got in my face and tried to convince me what I wanted wasn't actually what I wanted. Andreas was certainly more human and down to earth. Generally, I've noticed that car salesmen can live in their own little bubble way up in the sky, but Darcars is almost like family. read more

Awesome experience with Joel Araojo and Sally Morshed. I visited to turn in my NX300 and pick up a new RX350L. I was in and out in less than 90 minutes. read more

I was referred to Dacars by Costco's auto buying service. Sam Kim contacted me promptly and diligently searched for the vehicle I was looking for, as they didn't have one with the exact features I was looking for. In a few short days the vehicle arrived. Sam was very professional and helpful. There was no pressure. Easily the best car buying experience I have had. read more

Sam Kim .. "A real diamond in the rough.." Sam is just a wonderful person.. He is genuine.. honest.. and excellent to work with.. I bought many cars from this dealership and of all the people there.. I have to say my personal experience dealing with Sam was absolutely the BEST.. Way to go Sam !! I truely thank you for your services and you deserve every praise I have mentioned in here read more

We leased Lexus Rx350 and after 2 months still didn't get the plates ready. The temporary plates already expired. After called over 30 times, there was either no one respond and finally the manager said the plates would send overnight. But still not get is after 3 days! Bad experience and don't choice this dealer. read more

I went here to trade my older Lexus in for a new one. The process with the sales person was normal, as in any car dealership. I then dealt with the finance person, and that's when everything went downhill. I traded my old car in, put $2000 down, and signed the paper work. About a month later, I had not received my tags or finance paper work in the mail. I called them back and the finance person said he did not even process my loan yet. He said he will not do it until I put another $8000 down. I asked him about my trade in, and he said that had not been paid off to my old bank yet. This is 10 days after my payment was due, and I was late for the first time in my life. I told him I'm not putting another $8000 down, and I want my trade in back. He then changed his story, told me the loan is approved, and had me come in and sign a different set of paper work. Anyway after everything, I got my tags and loan paper. What they did was illegal, switching the loan like that. I contacted a federal agency (forgot the name), and reported the dealership. I also contacted the FBI describing the events. This was fraud and I was not going to deal with it. Now I'm writing to you all to let you know. Save yourself a headache, go to Lexus of Rockville. Those guys are the best. Still buy a Lexus, but not from Silver Spring. read more

I bought a used Lexus on 6/2/19 trading in my older Lexus. This is August 9th and I have yet to receive my registration, title and warranty. I have gone round and round with any number of people from finance to DARCARS customer service, GM, PreOwned Sales Manager, Red Carpet Manager on and on. I have also contacted 7 On Your Side, BBB, the Consumer Affairs Dept/MD Attorney General. My car is still in the previous owner's name and no word on my trade in tag transfer. I drive around with the purchase paperwork in the car in case I get pulled over. Not only will I never deal with this Lexus dealership I will go out of my way to never buy from any DARCARS dealership and spread my story far and wide. Don't believe Cars.com - they would not let me leave a negative review. Yelp made me give one star. STAY FAR AWAY! Don't say I didn't warn you. read more

Our family just upgraded to the 2020 Lexus Gx 460 and we were really pleased with the wonderful team of sales and financial service. Chris is an exceptional manager that we had the pleasure to speak to and helped us with every step to the final purchase. He was very informative and helpful and did not make us feel pressured to buying and we are very thankful he worked with us with the price and APR. Camille was the one that we initially spoke first and she was so helpful and make sure we got the car we wanted at the price we were comfortable with. Ali was also so sweet and generous the whole time we were there and made us feel so welcome and helped with every little thing. Marius the financial advisor also was exceptional and helped tremendously with the warranty and every step with the paper work. Chappi the gentlemen that helped cleaned the vehicle with some spots that we notice did a great job and was very friendly as well. There was a couple of other people We didn't get the name. Overall, the whole team made the whole experience wonderful. I would not hesitate to recommend this place that's in the market for a new or pre owned Lexus. read more

Godfrey is the man to see if you are looking for a pre-owned Lexus. Very courteous, attentive, professional, and he will get the deal done! I went to 5 dealers from MD to VA and not only was the vehicle at Lexus of Silver Spring the best car, it showed like a new car and was prepared for sale far better than the others (clean, detailed records, excellent test drive experience). They know how to sell cars. This is my second purchase from a Darcars dealership and I didn't even intend to do so, lol. I can say, hands down, that Godfrey did everything right with my inquiry, negotiation, and purchase! (Now you might have an issue with the back office and service dept...but buy your car here!) 5 stars if the service dept and back office improve! read more

Had the pleasure of working with Jin Bae at this dealership on my purchase of a new ES350 last week. Jin was a pleasure to deal with. I had procrastinated and the unit/color/specs I was looking for had all been sold by the time I was ready to make the purchase. Jin was able to track down an unit from another dealership, work out a great price for me, and transfer it to Silver Spring for pick-up. Oksana in finance department was a pleasure to work with as well in finishing the purchase process. Please do no hesitate to contact Jin for your Lexus purchasing needs. read more

I was once a loyal customer but no longer. Lexus of Silver Spring has let its quality slip over the past year - shoddy mechanical work, including missed problems after extensive service work (a persistent engine noise is one that I remember as well as water pouring from my radiator the morning after I picked up the car after extensive service.) And the body shop - which I used only after my car was damaged in the mechanical shop - is deplorable, with quality undeserving of a shop charged with repairing luxury cars. In addition to the crappy work, the unconcerned attitude - uncaring and racist - is what had me finally bailing. There was an implication that since there were missing body parts they had been stolen from my car (not that they had actually fallen off because they were installed poorly), as well as all kinds of microaggressions that I dare say are not directed to non-African-American customers who live in the city. The lack of concern about the dangerous position that the service personnel put me in because of shoddy mechanical and body work was astonishing. It's just a matter of time before someone is seriously hurt because of the lack of care of this shop. Don't say you weren't warned. read more

EXCELLENT CUSTOMER SERVICE! Your talking about a gentleman who goes far and above to appease his clients. I think Gregory for offering me a wonderful car shopping experience! I love my Lexus! read more

The best customer service I ever experienced! Very warm and friendly people. Looking forward to driving this ES350. read more

DARCARS Lexus of Silver Spring - Loving it - Auto Repair Near Me - Silver Spring, Maryland

I bought a 2017 RX 350 from here. The SUV is great! I worked with a salesman by the name of TyJuan Gould. He was patient, friendly, and a down right great salesman! His customer service skills are an A+. He sent me a thank you card days after buying the car. You can tell he enjoys his job. I would definitely recommend him if you're in the market for a new car. read more

I didn't buy a car from here, but I persuaded my BFF to purchase a Lexus vehicle Over the weekend. I did my research on the reviews for this location. I saw the positive reviews about some of the sales consultants so I decided to persuade my BFF to get a Lexus at this location instead of a stinky American car in rockville. The customer service is great! I've told them I will be coming in to decide which vehicle to co-sign for my buddy. Their communication was top-notch. I've spoken to two sales consultants his name was Yafet and another sales consultant( I forgot his name). He Congratulated when my friend told him he made a purchase and that it was one of the hardest decisions in his life.Unfortunately, my BFF decided to go to a dealership in Rockville without me and ended purchasing a used American car. I told them should have bought a brand new Lexus vehicle. I'm giving this place 4 stars due to great communication. read more

Sam Kim always has great customer service. Whenever I need him he's always there's for me! Super reliable! Awesome!

Poor customer service and car service. Had oil change and tire rotation. My new tires were replaced with old used tires. Service mgr denied it happened but refused to look at service camera angles. (apparently all the cameras on site are not legitimate) If you go to a company you should trust that they don't steal from you!!! Go some where else. I spoke with another customer in the past and they warned me. The Service Manager is so unprofessional. Investigate problems!!! Don't take your expensive Lexus to this place read more

Our first purchase of a Lexus. We are very pleased with the experience at DARCARS. Upon arrival Tony Kim had the car ready to go for test drive. Mrs is not real keen about this process so she got in the RX 350 and off we went for about a 10 mile ride home,dropped her off and back for the deal. Manager Andreas introduced himself and Daji in finance was terrific. Quality car. Quality service. Looking forward to my first service. S & B Goodman read more

I recently shopped for a Lexus here, and it was daunting because I've bought all of my cars for the last 25 years from the same salesman at a different dealership. Sam, though, put me right at ease. He was professional, polite, respectful and most importantly, not pushy. He was happy to help me look at both new and certified vehicles, and listened to what I was looking for in a new vehicle. If you are considering a Lexus, I would definitely seek out Sam at Darcars Lexus of Silver Spring. read more

I previously wrote a 5 star review of my service experience at Lexus of Silver Spring, and now I have a 5 star sales experience to share as well. I recently purchased a 2017 Lexus LS460L from Jonathan Dorfmann at Lexus of Silver Spring, my experience was excellent. I had a hard line on budget, and the deal involved trading me out of another leased Lexus early in a negative position. Not only did Jonathan and Lexus of Silver Spring make the deal happen (a deal I couldn't get close to from any other dealership, I know I tried 5), they made the deal happen on a car they had to trade for from another dealer out of state, where the other dealers I dealt with couldn't make it happen on a car in their inventory. Jonathan and his managers scoured the east coast to find a car that met all of my requirements and wound up having a car shipped here from Alabama. He kept in touch with me every step of the way via text, even over the New Years holiday. For finance I dealt with Sally Morshed who was also excellent. At no time was I treated with anything but respect, I was never given the hard sell, and when I sat down to sign the papers everything was exactly as we had discussed (which shouldn't be a surprise, but unfortunately often with dealerships its not). Jonathan also clearly has a passion for the brand, and a strong knowledge of the brand and its products which unfortunately is often lacking with salespeople. I will without a doubt recommend Lexus of Silver Spring and Jonathan Dorfmann enthusiastically to anybody who has, needs or wants a Lexus. read more

I'm writing this letter in reference to my wife's car, a 2015 Lexus RX 350. As you know her motor blew up on March 5, 2022. She first saw a check engine light on March 1, 2022 when driving home. She parked the car in the garage and I looked at it on the evening of March 3, 2022. I checked all the fluids and everything seemed fine. I spent one hour looking in the book because on the screen it said "all wheel drive off track" I searched but couldn't find anything. She never drove the car after that until March 4, 2022 to come to work. I started the car an hour after she arrived and again it said the same thing. She complained of no heat so naturally I figured the thermostat was not working. I also noticed when driving the temperature gauge was not working. I drove straight to Dar Cars Lexus of Silver Spring with no problems. I dropped the car off and signed an agreement to have them diagnose the car for a cost of $189.00. They then in turn gave me a loaner car. I tried to reach them on Saturday to tell them not to touch the car. I found out at that time that their mechanic took apart my car without my permission to find out what the problem was. I called and asked why when all they had to do was remove a spark plug and they could scope each cylinder to see if they thought it was the head gasket they could easily find out. They then said I had a balance of $600.00 which I refused to pay. In the meantime I was speaking with my salesperson and the new manager at Dar Cars and informed them that I had filed a claim with Lexus direct advising that Dar Cars wouldn't do anything for me. There was no service due until it reached 60,000 miles and the car was running fine. They said that since I hadn't serviced the car at a Lexus Dealer they would do nothing. I spoke to my salesperson and the manager again and they said they would sell me a new car with a balance because the old car was not running anymore. It would cost $14,000.00 to replace the motor and my wife owed $16,000.00 so we would have to bring $10,000.00 to the table and they would get us in a new car. We refused their offer as the car was running when I brought it in until they took it apart without my permission. We also have GAP Insurance that I figured should have come into play but was never offered or even spoke of. They put Deb's car back together and I had it towed to Crownsville Automotive to see what they thought the problem was on Monday, the 28th of March. I again spoke to Lexus themselves and they said the same thing the dealer said, that since I didn't service the car at a Lexus dealer they would do nothing for me and then wouldn't take anymore of my calls. I know that in the state of Maryland I can take my car anywhere I wanted to. All it needed was oil changes. They dealer charged $259.00 for an oil change and I took it to Jiffy Lube where it was $71.95 a more reasonable rate. We have all of receipts/tickets of anything done to the car and yet they wouldn't accept them. Crownsville assessed the motor as blown so I had to find a motor to purchase and have it installed. I had the car towed to Lain's Automotive where the motor I purchased was installed. Lexus didn't give us any choice in what we had to do. A car that cost $55,000.00 should have given us a warning other than the one it did. We've leased and bought cars from Lexus since 2001 and felt like we were taken advantage of. All they wanted to do was sell us a new car and take our old one. While I may not be the brightest crayon in the box, a Lexus in exceptional shape with a new motor is a pretty sweet deal for about $18,000.00 to one of their people. I've enclosed all of the paperwork I think you need to proceed. I would also like to know why a car with 39K miles could not get an extended warranty from Lexus. I believe when you transfer a leased car to an owner it would then be a used car which should have qualified. We figured this would be the last car we would have to buy her as she is 65 years old and drives about 10K a year. read more

This started out bad, got better, then got worse. This buying experience has been so bad, I had to go back and edit this entry. Here are the concerns I have from my experience to date. Issue 1. Inefficient hand offs and follow through From sales to financing to orienting you on your new vehicle, to the L Certified programs, to service - severely fell short. To date, it's been almost 60-days, still no tags, no registration, no account set up with Lexus to pay my car note. Issue 2. Lack of communication and transparency No one honestly communicates the issues with delays. They just ignore your calls and emails. Twice, I have had to drive an hour away to speak with someone in person - only then, did things move along. The lack of communication and transparency cost me time, money and a hit on my credit because I was required to sign new paperwork and they ran my credit all over again as if this was a new deal (which I wasn't aware they would do). Because of lack of call backs, I had to drive 1-hr to make an in person payment at the dealer so that we didn't default. Issue 3. Poor service (dealer customer service only seems to route calls and doesn't resolve issues or provide return calls. Also, when I was made to wait to take delivery, it took days before I was offered a loaner, and the financing team had to plead to get it) Issue 4. Poor internal collaboration (not a seamless transaction. Everyone assumed someone else was handling things, and no follow through. Their inability to stay connected caused a bottleneck, which in all three instances were quick fixes, but dragged on for weeks). A positive: Initial Sales Contact Isaac, my sales guy was great and he is very responsive. He got me a vehicle without a haggle in less than 1 HR, and over the phone at that! Exactly what I asked for and within budget. He also gave a nice welcome gift from Lexus. He worked to have them honor their pricing online and over the phone, even though they had a misprint! Sales, financing and the GM worked to save the sale. They make a great team, when you are there in front of them ... in person, they made me feel like they cared about me, it just doesn't continue. This is my 2nd Lexus, and based on this experience, I love my Lexus but will never buy from them again. read more

I worked with Joel Araojo and put a deposit down on a vehicle that I changed my mind about because I received a better deal. The SALES manager of Darcars Lexus, Andreas Tsirikos was EXTREMELY rude to me and told me to contact corporate for my refund. I did NOT sign anything for this deposit. He held my money and made me go through the difficulty of calling numerous people just so that I could get my deposit back. I have filed a complaint with the better business bureau, and with the county and am waiting for corporate to contact me back. After this, even if i did not receive a better offer with someone else, I will NEVER purchase a vehicle from Darcars of Lexus because of their depseration for a sale that they seem to have forgotten the importance of customer service. I will NEVER recommend this business to a friend or family member and hope that no one ever has to deal with this. read more

Purchased an RX 350-L over one year ago. It has excellent safety features. The dealership has been reliable but I haven't really tested the business considering I barely have put more than 1,000 miles on the luxury AsUV. My rating is not backed by much interaction with the dealership though employees seem quite good. read more

As a returning customer, to trade my old Lexus, they Jacked up their price high to cover the trade cost. Also they are NOT matching their own internet price ! the price that the customers are walking in for !!! Also as Lexus dealer they sell average 15% higher than non dealers read more

I have purchased 2 cars from Lexus of Silver Silver Spring. Both cars were brand new, and both cars had defects. The service manager, Win insisted that I keep the car from direct sun, or the car can melt. So, I asked him if he was selling defective products, and he said basically said "yes". Both cars were the F-Sport model, and still under warranty. I took the first car back and they switched into a newer car, which ended up with the same issue. When I took my car for service and asked if they could replace the defective parts and they so "No!" I called the corporate office to escalate the matter on several occasions. They opened a case for me, but never got back to me. Lexus wanted me to pay out of pocket, but I refused. I was beyond frustrated. So, I decided to go to a different Lexus Dealership. They said that they have never seen anything like this before. They were very kind, and very confused. I only have 16,000 miles on my car. The car has warranty for 48,000. I was told by the service manager that the parts were cheap, and he didn't know why the other dealer wouldn't fix it. They said that they had no problem fixing it. I was given a rental car, and was on my way. I will never step foot in Lexus of Silver Spring ever again, and I would advise anyone to stay clear. read more

This rating is for the service department. In March of 2012, a local mechanic recommended that I replace my front brake pads. I've had wonderful experiences with dealerships in the past (particularly Newport Lexus), so naturally I took my vehicle to Lexus of Silver Spring. I will never go back again. My service advisor was Michael Murphy. He was not only completely condescending during our initial sit-down meeting (let's see, raising your eyebrows and laughing when a customer tells you what they need is not exactly fantastic customer service), but he also expected to sell me new rotors after treating me this way. After laughing at me, he walked me out to my vehicle, used technical jargon, pointed inside my tires and say "See this here?" You need new rotors." Nice selling tactics, buddy). But wait! It gets better. Michael calls me later on during the day and informs me that I - gasp! - don't need new front brake pads or rotors. What happened to the technical jargon? What happened to the area inside my tires? Suddenly everything looks grand and nothing needs replacing? I informed him that I wanted the front brake pads replaced anyway (my vehicle had its OES brake pads, and I originally purchased the vehicle six years ago!), and he started laughing at me on the phone. "I just told you they don't need to be replaced," he says. Okay. Since when does a customer have to beg to get the service that they want? To add insult to injury, Michael made it a point to leave the original front brake pads on the floor of my vehicle when I picked it up so that I could "see" that he was right. Classic. Way to go, Lexus of Silver Spring. You have some really wonderful service staff on payroll. read more

Had a flat tire on a Saturday and no matter that it was super busy, they took care of me right away. Pleasant and helpful group of folks. CJ is the MAN! read more

Had a great experience purchasing my New RX 350L. The sales person Greg was very professional and great to work with. Been about a month since I purchased my car and I'm absolutely satisfied. read more

Love, Love, Love my New Lexus GX! The BEST buying experience ever! Definitely will be back for future purchases!

This review is long overdue and is about the quality of service I have experienced for the last 2+ years at the Silver Spring Lexus dealership provided by Anggiat (A.G.) Napitupulu. (I have no experience buying a vehicle from this particular dealership). AG has been my go-to person for my service appointments, and I could not ask for a better experience! He is always positive, upbeat, personable, clearly loves what he does & is a natural at customer service. I feel that AG cares more about my vehicle that I do & that he is looking out for my best interests; his recommendations, as he has been proven over the years, are always on point. Thank you! read more

I purchased a wonderfull 2012 QX 56 with very low mile but when it came to recieving my hard tags it was a nightmare. I purchase the vehicle May 14, 2016 and as of August 22, 2016 I have not received my hard tags! I live in Maryland so I am not sure why I would not have my hard tags two and half months later. I am not able to get back and forth to work or just take my family to the movies because I dont have any tags on my car. I even checked with MVA to see if I had a ticket or flag on my license that would provent me from receiving my tags. Nothing! The sale reps are great but beware of the Finance Office!!! Shady.....Shady..... Shady! I am still fighting with DARCARS Lexus of Sliver Spring to just get my hard tags!! read more