I'm so happy with Mia! She offered great customer service has patience and taste. She helped me find my dress. Trust her. If she says try it on, try it on. You never know and that's how I found my dress. Yesenia, Ruth , and Ashley are also very helpful. I came 2 days before the event and team work made the dream work. Thank so much everyone especially MIA read more

I went to David's Bridal to get my dress with my mom and sister-in-law and Brooke was my dress consultant and the first big issue I had was that she was helping 2 other people at the same time. I did finally find my dream dress, made an appointment with alterations to have the dress shortened and bustling done, and Brooke informed us to pay for it ahead of time since there was a special that would be hem & bustle and also paid for alterations as well. So my appointment was yesterday and I was informed that I had to pay for the alterations so bustling wasn't done and now if I want the bustling done I have to pay $80. To add to this review and bring my review from 3 stars to 1 stars is that my last fitting the dress fit perfectly but the hem was waaaaaaaaay too long and I told the seamstress this and she said I'll be fine just don't lean over. Well I didn't lean over in my wedding day at all and was still tripping all over my dress. Plus the bustling that the alterations department did was so confusing with all the buttons, 12 or 14 of them that no one wanted to even do it. So I had to hold my train on my arm half the night until I was able to change into my second dress closer to the end of the wedding. So not satisfied with David's Bridal customer service about alterations issue who didn't even get back to me about this situation. I will not send friends or family here at all. I would've rather just went to the mom & pop bridal shop closer to me. read more

Went a couple of weeks ago for my brothers wedding coming up in sept. I had the worst experience. The associates were so rude. We waited for her to bring us a different size in dress and she never came back. Waited about 15 mins before going to the front desk. Where she was on the phone and talking with someone else. As we were leaving when we didn't buy anything. She was standing talking about us as we left. Bad customer service for sure. Won't go to that location again read more

Amazing! Found my dress on the first try on, it wasn't what I expected but it's perfect for me!! Stephanie, Ashley, and the shadowing trainee were so awesome at helping me! read more

BRIDES!!!! DO NOT GO TO ANY DAVIDS BRIDAL!!!! I wish I could give ZERO stars. I had the most terrible experience with David Bridal and I would not ever recommend them to ANYONE. Since the moment my mother and I walked in the door things went downhill. We went to find a dress at the first appointment, stood and waited for 30 minutes because nobody knew who supposed to be helping us. Strike one. If I make an APPOINTMENT, I should not be waiting for 30 minutes to be helped. Then the girl that FINALLY helped us had a terrible attitude as if we were an inconvenience to her. I still picked a dress despite her rudeness. Came back to pick up the dress and it was DIRTY, BEADS WERE MISSING, RIPS IN THE DRESS. I was so upset all I could do was cry! They apparently had sent a dress from another store that was obviously worn/tried on too many times and NO ONE had the time to check the dress before revealing it to me. All they offered was to see if they could find a brand new dress for me. I was outraged! I just paid you for a brand new dress, ordered it so it would be on time for me to make alterations, and now they want to make me wait longer! This place is a joke! Asked to speak with the manager and of course "she's not available". So I asked for a call once and never received one. I had to CALL BACK 3 TIMES before the manager spoke to me and apologized. She gave me a store credit to use towards my alterations and thats the ONLY reason I used them for my alterations. If I could have got my money back in the very beginning I would have done that and went elsewhere. But of course they swindled me into opening one of their stupid credit cards. DO NOT OPEN A LINE OF CREDIT WITH THESE PEOPLE. They have extra fees they charge you if you don't pay off the dress in a certain amount of time which NO ONE told me about!!! Davids Bridal is a joke and I will NEVER in my life recommend them to anyone. They have no clue what good customer service is and they don't seem to care. A bride is supposed to enjoy finding a dress and instead it was the biggest pain!!! BRIDES!!!!! DO NOT GO TO ANY DAVIDS BRIDAL!!!!! read more

Wrong dress style was ordered for half of the bridesmaids, even though we all came in together to shop and try on dresses. No option for even a partial refund. Quite frustrating, not as much for myself, but feel awful for the bride as this isn't what she wanted or ordered. We never even tried on the style that came when the order was completed, so not sure how this one was put into the system. We "reviewed" the order, but the style numbers obviously don't mean much to us so we just took the associate's word that it was correct. read more

Today I went to try on bridesmaids dresses for an upcoming wedding and was greeted by the most amazing staff:) I have a very tight timeline to buy and alter a dress and was assigned to Hannah:) Hannah was an all star, she helped me find the perfect dress and made sure it would be available to order! She was very friendly and knowledgeable! We even had time to chat with the store manager which made our night even more special! read more

This review is way overdue! Peyton was our stylist and he was amazing!! I highly recommend Davids Bridal and Peyton. Finding all my bridesmaid dresses was a breeze. read more

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I was provided the best service by Marie R in the alterations department. She made me feel at ease and made excellent suggestions on how to best alter my gown. When she found out that I had already paid for my dress to be hemmed when I purchased it, but that I didn't need it hemmed, she spoke to management on my behalf and had that money applied to the alterations I would need. I can't wait to see how beautiful my gown looks after she works her magic! read more

I originally went to David's bridal on magnolia and was helped by a younger consultant who made me feel pressured into getting a dress, saying she saw me have that "wow moment" when I put it on. (My second dress ever trying on) Trying on wedding dresses for the first time is very stressful. Once I got home , I was not happY with my dress like I shoulddve been. I went back and was helped by latisha and absolutely loved her. She was so patient and understanding of what happened and was really trying to make things right. She listened to me & helped pick out my perfect wedding dress that I felt comfortable in and could really see myself getting married in, I could not be happier. Thank you Latisha! read more

Came back again and despite an empty store it was pretty DIY. I.e. we waited a good half hour for the "bridal undergarments" before saying "screw it" and trying on stuff ourselves. But that's not why I'm giving this place 1 star. It's because they sold my friggin' contact info! I didn't want to lay the blame at first on DB, because I'm sure I've given my contact info elsewhere in the wedding world, but it seemed too much of a coincidence that shortly after visiting I started getting all of these spam-type calls about "winning" bridal packages, etc. When I looked up the call numbers, there were plenty of message boards noting that the phone numbers of the scams were from David's Bridal customer information. Still, you don't want to accuse someone without full information. But most recently, I got more and more of these annoying calls and some started with "you were a customer at DB." Case closed. They sold my information to all these sleeze bags. No, I don't want to listen to a time share-type presentation to get a free bridal beauty bag. That ain't no prize! So if you're going to go to David's Bridal, and aren't 100% sure you'll be getting a dress, do yourself a favor and give them a fake number - or better yet, the number of someone you absolutely loathe - like a scammer. read more

Terrible at what they do. I went in for several fittings and when i called to order my dress, they didn't have any of my measurements or sizes on record. If your only job is to write shit down, you better write that shit down! No sympathy from the girl that answered the phone. No apologizes or freebies offered. Don't go here! You'll only waste your time. read more

I went here last Friday to find my wedding dress (wedding less than two weeks away at that point). The whole experience was amazing and I walked away with a perfectly fitting gown that was gorgeous and a lot cheaper than expected. My stylist was Jessica A. She was also helping another party so I was afraid I would get the attention I needed, but I was so wrong! She assured me I would get a gown that day even though I had no idea what I wanted. She was quick getting dresses in and out; didn't pressure me at all. When I tried on a dress I said I wish it could be "poofy-er" and she ran off quickly and came back with a slip that made the dress even better (and it ended up being the dress I bought). She even gave tips on where my fiancé could get his beard trimmed and where to get good craft beer for our wedding. She's amazing and I'll look beautiful on my wedding day thanks to her! read more

Leaving a single star because you can't leave anything less. I was here 3 years ago when i needed a bridal gown and had a pretty good experience. Fast forward 3 years and back with friends for bridesmaid dresses and had a TERRIBLE experience. The staff was more than rude and unpleasant..... they were disrespectful and condescending!!! It was very frustrating when we knew more about their inventory than they did. We had a lot of questions and they must felt the need to try to "put us in our place". We were trying to describe what we needed and the type of dresses we were looking for and the sales rep kept interrupting us. I should have gotten her name....sorry I can't mention her by name. Towards the end the store manager finally came over to try and save the appointment but it was TOO LATE. We walked across the street to Alfred Angelo with NO appointment and had a GREAT experience there. read more

I went in yesterday to help my mom pick out a wedding dress and for my sister and I to get bridesmaids dresses. We were assisted by the beautiful Jen who went above and beyond to make a special day, more special. So thank you for that . We aren't very artsy/creative people so her input on dress styles and colors was more than helpful. Although we are only doing this wedding once , id have this experience all over again because it was so great!! read more

I went with all my sisters for my sisters wedding to look for bridesmaid dresses. We had Hannah assisting us and she is too great! She had all the patience in the world. She made sure all our needs were met. And she was genuinely so sweet and helpful. She was doing her job because she wanted to not because she had to. She ran us dresses nonstop without making it seem like a big deal. dealt with all our different personalities and picky preferences. Every other employee was also so sweet. The store manager is even extra amazing! All sweet ladies. Very positive environment to be in while dealing with a stressful and overwhelming experience (picking the right size with the right style and color). read more

Every time I came in, I had an amazing experience. The first time I came here was to try on a wedding dresses, but I didn't have an apt (I didn't know you needed one!!) but they had a slot open 30 mins from when we arrived (so we looked at the dresses we wanted to try on) I tried on what seemed like 100 dresses, but I finally found THE one! While there, I opened a David's bridal credit card and did 6 months no interests on my dress. I came here at least 3 times after buying my dress for fittings and to add on shear 'straps' to my dress. The seamstress was helpful and quick with the fittings. My mother in law and sister in law also came here two months before our wedding and bought their dresses here too. One dress had to be ordered in the size needed, it arrived weeks before the wedding. Note: if you are going to DB for the $99 sale, good luck!! That's a ploy to get brides in, there are only limited dresses, like one dress per size for the sale, so go in not expecting to find a $99 dress!!! (If you find one you like, congrats!!) There are reasonably priced dresses, the dress I choose was under $400, not what I wanted to spend... But way better than some of the dresses I saw there! Heads up: brides, warning!! I'm not sure if its just David's bridal or all bridal stores... But their dress sizes run major small!! I'm a size 10, with my measurements I needed a size 14 dress!!!?!?!?!! My thoughts at the time... WTH! All the pressure to loose weight and be beautiful on your wedding day, and they make your size bigger than what you are?? Anyhow ladies, it's just a number don't let it bother you, this is just a warning to mentally prepare you! read more

If your looking for an inexpensive dress that still looks like a million bucks this is the place to go. I spent about $900 total for dress and veil and I absolutely love my dress! However their customer service is terrible!!! I would suggest going to a different David's bridal or just somewhere else altogether. I ordered my dress and veil together because the veil was on sale when you buy it with the dress. I had confirmed 3 different times about which veil I wanted before we actually purchased it. I went back about a month later to pick up my dress and veil and I was so completely appalled by what I experienced. Not only was my dress completely wrinkled up but it does not come in a garment bag!!!! I spent that much on a dress, you think they could put it in a garment bag. Nope! That's an additional $10 bucks. I've bought dresses way less expensive that came with a garment bag and weren't wrinkled either! Then when I went to make sure my veil was correct it was not. The sales person had ordered the wrong one. Luckily they had a new one of the one I liked in stock and they were the same retail price. No biggy right? WRONG!!! They tried to get me to pay the difference because the one I got with my dress was bought on sale. They were both the same retail price but because it's not on sale right now I can't get the old sale price. I was simply doing an even exchange! The manager came over and lectured me on the nonsense and then goes well we will do it for you this time only. Talking to me like it was my fault the sales person ordered the wrong veil. I ended up getting it at the right price but I had to complain up the wazoo to get it! What a joke! Love my dress but it was not worth all the hassle. Go to a different location with better reviews is my recommendation! read more

I was missing a bridesmaid dress and had looked on several Davids Bridal. None of them were able to help me so as a last resort I called the Riverside Branch. Eliza went above and beyond helping me find the dress. She checked their store, nearby stores and their warehouse. She was amazing! She knew exactly what to do, where to look, and was sympathetic to my flight of finding that last bridesmaid dress. Eliza definitely deserves a recognition for helping me and way she did. Thank you so much for all your help! read more

Ok where do i start!!! I have been to this location a few times now, the first time i went i was looking for a maid of honor dress for my friend we made an appt, we showed up at our time but we waited about 15 minutes for anyone to pay any attention to us. After they gave us a room we picked out our own dresses with zero help from the staff, tried on the dresses traded them out all with zero help. We ended up leaving and coming back a different day. About a week later i returned with another appt but this time with two of the maid of honors, yes i have two, once again we waited forever!!! we waited so long that we picked out the dresses and just went into the dressing rooms. After being in the dressing rooms for about twenty minutes someone finally came over and asked if we needed help. I can not believe this place, they seem very under staffed!!! read more

Abigail made this an experience to remember! I was so nervous to try on dresses because shopping and trying on clothes has never been my favorite thing, but Abigail made it effortless and actually fun. She listened to my vision and helped me pull dresses based on the things I described. I found the perfect dress and veil beyond what I imagined. Abigail made me feel so comfortable throughout the entire experience. Thank you so much Abigail, you definitely made this "dreaded experience" a beautiful and enjoyable experience for me, my mom, and my sister. I'll definitely be requesting her for all future appointments including mother of the bride and bridesmaid! read more

Meh. I took my bridesmaids to this DB location this past weekend. We were coming from all directions and this store was central to all of us. The experience was just ok -- it could have been better. First, when I checked in, there was some confusion because the salesteam thought I was there to look for a bridal gown. That was annoying, because I'd spoken with this store three times that week: once to make the appointment, once because I wanted to let them know that I was bringing 5 bridesmaids instead of 4, and once when the store called me to confirm my appointment. Our salesgirl assigned to us was just ok. She was nice enough, but she could have been more helpful. I was hoping to go with the whole 'different-styles-but-same-color-and-fabric idea' for the bridesmaids, and was already nervous going into the appointment on how to tackle something like this. We ended up getting the same dress for all my bridesmaids though. Which is fine -- I still love the dress we picked out -- but I think we could have made the different-but-same idea work if we'd had more guidance from the salesgirl. I'm sure others have done this before, and it would have been nice to hear from our salesgirl how other bridal parties have pulled it off. In the end, our salesgirl really didn't seem that much invested in us. Sheesh, I don't even remember her name -- that's how lacking the experience was. I tried making smalltalk with her a bit while my bridesmaids were trying on gowns, but she was kinda aloof. I don't know how to describe it... she just wasn't that interested. There were no compliments to my bridesmaids when trying on dresses, etc. (I know, that probably sounds silly, but c'mon, isn't that what they're supposed to do?) The store was not that busy, and she was helping only our group at the time. This is my second DB location that I'm using for my wedding (I used the Monrovia store for my bridal gown, and this one for my bridesmaids). The salesteam at the Monrovia store was much more attentive and helpful. It wasn't a horrible experience here, I just wish the gal helping us had been more involved and helpful. It was a buzzkill on an otherwise exciting day. read more

I really was disappointed with the experience we had yesterday. My best friend had her first dress shopping ever yesterday and I definitely feel like she did not get the attention she deserved. We had an appointment and a stylist but we had to share a stylist with 2 other brides and I feel like that wasn't fair to any of them. Not to mention the selection wasn't that great and I feel like our stylist wasn't very helpful. She didn't ask Stephanie anything just basically helped her in and out of her dress. read more

Everyone was fabulous. I didn't have an appointment for my bridesmaids dress and they assisted me while helping their scheduled appointments. They really wanted to ensure that I got what I needed in time for my friends wedding at the end of this month! read more

I have had nothing but a great experience at this DB store. I was assisted by Jessica. She showed me several dresses. I already had THE dress picked out but since my mom was visiting from out of town, we tried on others. She brought me several veils, slips, accessories and even shoes to get the whole look put together. Sona, a manager there, also came over to assist with giving me advice, etiquette tips for the big day, and even taught me about the proper placement of my veil before and after the ceremony. Needless to say, I picked THE dress, rang the bell, and even saved $100 with their sale. I bought the matching veil, the blusher, the slip skirt for under the dress, the preservation kit for after the big day, and a nice bag to store my dress until the big day all for $1100. DB of Riverside has wonderful staff that are helpful, genuine, polite, and super sweet. My experience was really wonderful. Alterations are next. Hopefully, I will feel this way after those have been completed. So far so good!! :-) read more

I scheduled an appointment for my bridesmaids on 8/17/13 @10:00am. The "receptionist" who checked me in was friendly and brought over Ronnie who was also friendly and helpful. I noticed that my party was not receiving personal attention as I expected them to receive because we made an appointment. Ronnie had 2 other appointments plus a walk in she was handling at the same time!!!! She tried her best and even tried to sell me a wedding dress. At this point I had not bought my dress. So my sister and I found one I was willing to try on but THE MGR. ALLISON WOULD NOT LET ME TRY ON A DRESS WITH OUT AN APPOINTMENT. she said next appointment is at 11:40am. with her fake freeky smile. I was helping my neice with her dress when I noticed another store consultant I hadn't met grab my bridal book and the color samples I saved and left on the chair in the dressing area. She moved my book to another location and took the samples. I tried getting her attention by saying "Excuse Me!" 3X's. she finally turned around and gave me a mean dirty look. I explained that I was holding onto the samples. (Remember Ronnie my personal bridal consultant? She gave them to me to hold initially). Her dirty look got worst and then said they need to be HUNG. At this point I took them from her and walked away. Disappointed with no personal attention for my bridal party, illusioned with looking for a bridal gown that I am not allowed to try on and then this dirty look given employee (Jessica). was stressing me out and bringing me to tears. No customer service!!! Ronnie at this point apologised for Jessicas' behavior but the store manager ALLISON who was standing by Ronnie gave me a smurk and didn't even bother to apologise for Jessica's rude behavior. At this point Ronnie passed us to Allison and now the ROYAL TREATMENT began. My niece initially tried on a dress but then she tried on a different one that she liked more so we picked that one. ALLISON the manager had the new dress on her sholder and Ronnie had explained that there is now a new dress we picked. She didn't bother to update code# on the paper work. So she entered the wrong code into the computer. I reminded her that the dress she has in her hands is the new dress and to please update code # on paper work and computer. She just gave me the fake smurk and stared at me with a blank look. I had to update paper work because she never did it. BUT SHE IS THE MANAGER!!!! She was just interested in making the sale. Not caring that the right dress was ordered for my wedding. Then she kept talking in circles about when the money is due if not we lose our reservation. She would not even take a deposit it needed to be paid in full. Kicker!!!! the dresses would be in the 2 days before my. There was no rush order fee or it was not offered to us. I WILL NEVER BOTHER WITH DAVIDS BRIDAL AGAIN!!! read more

Mia helped me find and get into my dress and pick out the perfect accessories. All staff was helpful and friendly! So glad I went to David's FIRST and found my perfect dress! read more

This week I went in to this location to shop for a wedding dress with my best friend and our group for her wedding. We found the dress and it was made for her! So perfect! However, I had issues with her consultant. Her name was Roni and I felt like she made our time unenjoyable. I felt like she was making the decision for the bride instead of asking her what she thought. We wanted to know what the bride thought not what the consultant wanted her to think. She would not even let us have a discussion with the bride. Also, we went in for a dress and Roni kept trying to get us to buy more things even though we told her multiple times we weren't interested. I'm glad we found the dress for her and I really liked the store, but I would not suggest Roni as a consultant. read more

I had a great experience here. It was my second appointment of the day and I did say "yes to the dress" at David's. Galla was my consultant and she was extremely professional, considerate and sweet. you could tell she was a pro. She even allowed me some privacy when I put on the sample under garmets. The store was big, lit nicely and had an overall welcoming atmosphere. We arrived a little early for our appointment, so a receptionist showed us around the store so we could look around at bridesmaid dresses, shoes and accessories while we waited. The dresses I tried on were much better quality than my appointment at Alfred Angelo's (across the street), which was shocking to me, as the David's dresses were less expensive. The ringing of the bell tradition was cute and not too showey, compared to what Alfred Angelo does. When you say "yes to the dress" at David's, the consultant hands you a bell and tells you to make a wish. At Alfred Angelo, the consultant goes around the whole shop and gets everyones attention and rings the bell for the bride and tells the store that she said "yes to the dress". I definitely was relieved when I found out I was in control of the bell and that no one announced it to the whole store. The only reason I did not give the store 5 stars is because of the undergarmets they sold me. I love my strapless/corset bra thing, love how it fits, how comfortable it is, its awesome, BUT I had no idea that they were going to give me the heavily shop-worn sample. I didn't find out until I got home and looked in the bag. I called back and I guess they don't have samples for the brides to try on, they sell off the floor, similar to any department store, BUT the problem is other department stores will get rid of dirty and worn items. They have offered to clean it for me, but the hooks are bent too. I am going to go back and attempt to have a new one ordered for me. read more

As my first being a bridesmaid I found I actually enjoyed the fitting experience side of this thanks to this David's bridal location. I am ordering my dress later then I should but the operations manager Yessenia has made the whole process easy on my end along. From me fitting 3 different dress sizes depending on the dress, she made sure to find the right size for me in a dress that would arrive in time. And the general store manager was so kind when I entered and checked in, she also helped me with ordering my dress and assure i would have my dress in time and would receive all the notifications and tracking number for it as well! Amazing experience and would love to come back again in the future! read more

Ms. Susanne sorry for the late review I had a destination wedding and it's been a magical time specially with my dress you helped me picked out. Thank you for the dedication and for helping me say yes To my dress. Susanne Lewison was amazing at her job and so helpful with guiding me in the right direction to be even happier on my special day. My Hawaii wedding was beautiful and it was the perfect wedding dress. Thanks again read more

Twice I came into David's Bridal. First time was to purchase a dress. Second time after alterations. I received terrible service both time. Even when there was no one I couldn't find proper help. I could have walked out without paying for my dress and no one would have noticed. Second time I had to chase down a cashier to pay for my service. I will not return and I will not recommend my family and friends to come here. Riverside David's Bridal is the worst customer service I ever had. read more

I did a walk in visit and we immediately got helped by Carolina. She was helpful and explained the bridal section from sizes, styles etc. She then set us up with a consultant who would further help us along with our dressing needs. Stephanie was our consultant and was extremely helpful and sweet. She quickly picked up on my style of interest and pulled many dresses for me to try on. After a couple rounds of trying on dresses I ended up finding the one. She picked out the perfect wedding dress and after seeing it on me, I fell in love. She was also bilingual which was perfect for my mom, and explained any details my mom didn't understand. The whole process was a delightful experience, and I would recommend anyone who is looking for a wedding dress or dress in general to come here and ask for Carolina or Stephanie. read more

Came in on Saturday and found my dress! Second dress that I tried on was the winner! I was one of two brides Chanelle worked with and she was phenomenal. She was so helpful and encouraging. Ashley at the front was a dream. Definitely an enjoyable stress-free experience. read more

I visited the store on 9/20/14 with my daughter and some of her bridesmaids. We were greeted at the entrance with a smile. From the moment we walked in, we were anxious about what we had to endure. But Mikaila and the staff were very friendly and attentive! Even though there were 6 of us searching for our dresses and trying them on, our consultant was awesome! She pulled every dress, every size, and did it all with a smile! We ended up having a great time. Mikaila was very patient with us and she made our 3 hour experience seem like a breeze! GREAT JOB Mikaila, you are awesome!!! read more

Joanna at the Ontario Mills David's was incredible!! Thank you so much for all your help with my new mother in law! Thank you Joanna!

I was a walk-in customer looking for a dress one week before my destination wedding and Jessica squeezed me in to help me find the right one that I could get without alterations! It was perfect and fit my budget perfectly as well! Jessica is the best! read more

We would like to thank Abigail for being so attentive, nice and funny! We told her that wedding my daughter will be in is in 3wks...She listened to what we were looking for in a bridesmaid dress and she found it! Thanks again Abby :) read more

I was the very first appointment there this morning. I walked in thinking that I wasn't going to find my wedding dress thinking that I was going to struggle. The loveliest Jackie was my stylist for the day! She helped me choose a variety of different dresses to try on. By the time I got to the third dress, I didn't want to try anything else on. She made it the perfect experience for me. She was so amazing and attentive. She was honest and helpful. Thank you Jackie for helping me choose the perfect wedding dress. Thank you for being patient and so wonderful. The staff was very welcoming! 10/10 recommend!!!!! read more

I made a very last minute appt here today and Brooke ended up being my stylist! She was AMAZING!!! I had previously gone to another David's with out my dream dress due to my poor experience. Brooke was absolutely phenomenal and made this experience amazing!! I left today with not o my the dress but a veil and jewelry as well!! If you find your self here ask for Brooke read more