Diablo Flooring has installed hardwood or laminate in 4 of my homes. I have always been pleased…read more The installers were great and I've always been happy with the finished product. I highly recommend.

The best. We did…read morethe old-school process to get our living room carpet updated: find three well-rated floor vendors, get quotes, have them measure etc. We felt most comfortable with Diablo Flooring, from the in-store rep to the estimator. Value was there, and everyone we dealt with seemed authentic, relaxed, with no "sales pitch" and no "artificial" tone. Their installers came out and did a wonderful, professional job. We couldn't be happier with the end result. I deal with a lot of home improvement vendors throughout the Bay Area because of my line of work. I'm keeping Diablo Flooring at the top of my flooring list.

This store was about 5 minutes from my grandmother's house. They let me check out 5 LVP and SPC…read moreflooring samples to check in my grandmother's home against her kitchen cabinets. Her cabinets had what I would describe as a subtle pink hue to them and therefore it was very difficult to find flooring that both contrasted and toned down the subtle pink hue. After 3 trips to and from the store I had found the winner. I was a little dissapointed that the install date was about a month out but at the same time the need for expeediency was mine, and not their fault. That said the two sales people I interacted with were the absolute best. I could not have asked for better help. The install guy, Oscar, was fantastic with communication. He was able to handle add ons with ease and called to verify specifics during the install, rather than just assume like some companies do. He called me and asked me directly, and I sincerely appreciate that. Not only that, but the two last minute necessary add ons did not raise the bill substantially like it might at some other places. Their prices were fair and I feel like I got a good deal, especially given what I percieve to be the high quality of both the product and the installation. I would absolutely use them again for future projects!

We had a wonderful experience with Carpet One replacing our laundry room flooring with all new…read more12x24 VCT tiles. The store staff were very helpful navigating us through the selection process questions and answers. Our installer Alberto worked long hours past 5 pm installation day to complete this job. The pattern layout was perfect and I highly recommend him. And many thanks to Ivan the installation supervisor who coordinated timely shipping of the tiles from Georgia when we needed a few additional for completion. It was a 5 star experience.

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

Amazing service from start to end. Really happy with the quality of work and professionalismread more

our 60 unit condominium complex was in need of repacing our front lobby's multileveled carpeted…read moresteps. our hoa board contracted s&g carpet located in pleasant hill to handle from start to finish the appropriate selection of carpet to its final installation. as most often times in life when there are a number of multifaceted "steps" that come into play we are presented with a few minor "hiccups" during any process. but "sure as tooting": "lickety-split" ms. erlano readily remediated the incidental minor "hiccups", "bumbs in the road" in "three shakes of a lamb's tail". danika erlano and the s&g staff members were from start to finish professionally instrumental and an utter delight during our noted journey together all of which our homeowners assciation board of directors in addition to our 55 other unit owners are very grateful. sam bauman president ellis lake hoa

I ordered new flooring through Costco. They contract with SNG carpets. They were fast and efficient…read moreand communicated well regarding scheduling. They did a great job. The supervisor even showed up on the last day to walk through the job. Make sure it was done right and to Make sure I was happy with the job they did. I've never had a company to do that before. I really liked it. I also got a fantastic deal on this service by going through Costco. I highly recommend SNG and Costco.

I was hooked up with PCC through Costco, and couldn't be happier. Zack explained the whole…read moreinstallation and prep process to me so I understood what potential unknowns may pop up since I was replacing floors the old owners put into my condo. He also explained the difference between the two types of LVP and whether I actually needed something super thick. The two other places I obtained bids from didn't do any of this, so it was much appreciated, and I felt like I could actually make an informed decision. I ended up going with one of the colors he suggested for my floors after showing him a few things in my home that were in the color range I was interested in. For the indecisive amongst us, it was super helpful to have someone cull down the extensive options. Aguilar and his team did an amazing job despite the curveballs my condo threw out. Turned out the prior owners installed the old LVP on top of tile, multiple layers of linoleum, cement board or another layer of LVP depending on the room (landlord special?). This meant a lot more demo than planned and no ability to reuse my baseboards (well, the former owners glued those down too, so they were breaking anyway). This was communicated to me within a few hours of starting demo, and when I got home from work, Aguilar showed me the different rooms and just how badly uneven the cement was in some of the rooms. I appreciated the clear communication and explanation. Zack also got me an updated bid within 24 hours so we could move forward and stay on track. I have seen some of my neighbors' floors after they have had them done, and mine look sooooooooo good compared to theirs. The team paid so much attention to detail, even cutting a one inch piece of baseboard to fill in this weird spot in my bathroom, and going through and filling in the nail holes on the baseboards so you can't see them. I feel like I live in a completely different home now. Big plus for me living in an HOA is that they left the area outside my unit I share with neighbors tidy and cleaned up at the end of each day, and frequently vacuumed areas inside. They ended up moving all of my furniture into my living room because I decided to decamp to a hotel for the first few days in light of all the extra work needed so they wouldn't have to work around me. They put up plastic to block off the space to minimize dust, and also covered the TVs on my walls with plastic, too when working in those spaces. Mayra was also great with scheduling and working with some of the dates I needed to work around and confirming with me. Mike was also great in delivering my flooring. Also, shout out to Mike for picking up paint from me at the hotel I was staying at so they could paint my new baseboards before installation.

We used thru Costco and they did a terrific job. Costco warranties are great but a bit more…read moreexpensive but worth it to get Shaw. Highly recommend. The staircase installers were exceptionally professional. The carpet installers did such a terrific job since the closet was not finished they went out of their way to come early morning Sunday to get it done. Thank you so much. Well worth working with Zach and all of your team.

Mark and his team responded via Yelp projects He took my…read moreinfo and sent out a restoration team for a dishwasher leak damaged floor Next he visited with a cabinet team to get the island cabinets addressed Finally his floor team worked its magic and got the job completed in the committed time frame At no stage did he oversell, under promise Mark and his team were professional, kind and super responsive Take a look at the before and after pictures and see for your self If you have a restoration, cabinets or floor repair work - Mark and his team are your answer !

Mark, Johnathan and team are amazing! A few years ago, I hired them to redo the flooring in my…read morekitchen to the beautiful Gaia America Cherry LVP. This year, I wanted to replace the carpet throughout the house with the same. After getting several bids, it was clear that CCH was the best price BY FAR. They even worked with me and the manufacturer to get extra discounts since I would need to redo the kitchen as well to match the latest LVP version. They finished the job (~1900 sqft) in just about 4 days and they even helped move many items including disassembling my master bed, at no additional cost! The team is super respectful, and the attention to detail (while not perfect) far exceeds what I would expect given their competitive price point. I am also really impressed with Mark's responsiveness over text, providing updates and responding to concerns - including after hours! His and his team's level of customer service, again, is really top tier. For example, when his team accidentally broke a couple of ethernet cables, he offered to deduct the cost from the bill right away. And at the end of the job, he encouraged me to compile a punch list of any issues that needed to be addressed in a return visit, which should happen very soon. Despite pretty much all of the work being finished - he has not asked for the 2nd half follow up payment yet - not until they complete the punch list at the followup visit. Really commendable company! I also love the music the install team plays during their work (they are also willing to turn it off if the customer needs it quite). So I was thrilled that they were willing to send me the youtube play list. Happy to recommend this company for your next flooring needs! I may even be trying them out for a bathroom remodeling project soon via their partnered remodeling company. Fingers crossed!

I was once a Yelp Elite and wrote some very good and honest reviews. Trouble is Yelp is not fond of…read morehonest bad reviews. So I resigned. But I truly love to write the truth. I just relocated to Walnut Creek and purchased a great condo that needed bedroom carpet. To my surprise every call I made to flooring stores was answered by poor attitude sales persons along with the earliest install would be 2 or 3 weeks if lucky. Then I called Lamorinda Floors on Mt. Diablo in Lafayette. First phone call was welcoming and encouraging. Drive to the store and 25 minutes later found a top quality carpet at a fair price. "We can do the install in 2 days. Wait, it gets better. Two great guys show up and did the perfect install. Made my $750,000 condo look like s million. The best flooring store in the Bay Area.

The sales person, JR, was friendly, charismatic and easy to talk to. We ended up purchasing…read moreCoretec Vinyl, Sonia Marble. This product costs $10 a box which means, my bill of several thousand dollars was paying for the craftsmanship to install. JR told us, they will smooth your flooring out to make it even so there are no dips and valley. To prep, I had to remove my bath sink & toilet and remove my shutters to my sliding door. You pay half at start and other half of payment after installation. Installation guys were nice & professional. They did ask me a wee bit late which direction I wanted the flooring, as they had installed it the opposite direction I wanted. Without batting an eye, they pulled it up and changed it to my liking. After leaving and a few days later, the step layer piece (one step down from one room to other) started to pull off. Also, I notice the flooring had a lot of air pockets under the vinyl; they did not even the flooring prior to installation. We taped many spots where the flooring had air pockets to show JR. The owner ended up coming out and was not great at a resolution saying, it was a floating floor. I would not pay my second payment and eventually, they did come back to pull up flooring and even it out. I am happier about floor but I should not ever had to call back; it should have been done properly the first time. One error I made, I did not have them fix my baseboards. After putting them back on, they left the nails showing so now I have to take time from my life to fix.

Miguel and his crew went above and beyond re-carpeting our rental condo. Normally we seek a second…read moreestimate which is recommended but I'm glad we just stayed with him because he did fix other things that wasn't a scope of the job. He doesn't only do carpets so ask him what else he can do: he laid down a new kitchen floor.

Thank you MITCH for another great service. Our dogs are happy and our house smells clean again…read more Biscuit and Louie were supervising Mitch closely... see picture! LOL