I purchased three different cars from Ray first time was back in 2010 and second time was in 2015,…read moreand recently I just purchased a beautiful MBZ ML 350 last month September. Everything time I purchased a car from Ray it's been a Great experience because he's honest and he takes his time to sit down with you to better understand your financial situation he helped us get financed everything time we purchased our cars and made the process very easy and smooth for us. Really appreciate how he works with everyone and love his inventory of cars the last two cars we purchased we loved never had any issues and We expect the new ML 350 we purchased will Be great too..!! And love that it's a local family owned business I will always support good local businesses :)

SCAM - he cleared out codes prior to selling vehicles three hours of check engine light came on…read moreand when we the dealership, he refuses to pay for labor and parts that are needed. DON'T PURCHASE A FROM . NO CUSTOMER SERVICE WHATSOEVER AND RUDE AS HELL.

5 Star Service from Mike…read more I was incredibly hesitant to buy from a dealership after having a stressful online car-buying experience recently, but I am so glad I walked in and connected with Mike. He told me to just write "Mike did a good job," but he deserves way more credit than that. Mike was genuinely kind-hearted, took the time to actually listen, and patiently answered every single one of my questions and concerns. He didn't pressure me at all, which made the whole process stress-free. If you're skeptical about traditional dealerships, go see Mike at Hilltop. He completely changed my perspective and made sure I walked out with the perfect vehicle. Extremely grateful and love my new ride!

If you're in the market for a Kia, I highly recommend this dealer. After contacting multiple Kia…read moredealerships for pricing, Hilltop Kia didn't just have the most competitive prices I found, but Mel was amazing from the beginning: No fluff, no games. Buying a new car can be overwhelming, but Mel was completely professional and transparent with me from the get-go. My whole experience was second to none from my first contact with Mel to driving off the lot. If you go with Hilltop Kia, ask for Mel. She had my back and took care of me, and she'll do the same for you. Thanks again, Mel!

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

I received excellent customer service from Angelica. She was incredibly kind, patient, and…read moreattentive throughout the entire process, which I truly appreciated. She made the experience smooth and stress-free, and I felt well taken care of. I would love to have Angelica assist me every time I bring my car in for service !

From nightmare to my hero!!!…read more I recently had a car buying experience at Hanlees Hilltop Hyundai that started stressful and a feeling of being taken advantage of by misleading tactics and hidden contract costs. As a single parent and a caregiver for my elderly parents and my son with special needs, I was at their mercy to take care of me since I didn't have the time to take care of anything else. Well needless to say I was duped! I was so ready to walk away from the Hanlees group entirely. Everything changed when I got a call from Jim Totah, the Director of Sales Operations. Although the issue began at the Hyundai store, Jim is located at Hanlees Toyota, and the difference in management and atmosphere was night and day. From his very first message, I could hear a level of sincerity and kindness that reminded me of an uncle or a grandfather(someone who cared about me). He didn't treat me like a "sale" he treated me like a neighbor. He understood my hesitation to return to the Hyundai location and graciously met me at the Toyota dealership instead to ensure I felt safe and comfortable. Jim is a true hero who restored my faith by personally sitting down with me to go through every single line of my contract. He took the time to listen to what I needed. He said he wanted me "to be happy" with my purchase! He corrected several significant financial discrepancies that had been added to my initial agreement at the other location. Once we reached an agreement, he introduced me to Felipe Cortez, the Sales Manager at Toyota, to finalize the paperwork. Jim was right to have total confidence in him. Felipe is a complete stand up guy and, like Jim and myself, he too grew up in San Francisco. I felt 100% respected working with both of them. They ensured my 2026 Santa Fe included the full 10-year/100,000-mile warranty and the 3-year maintenance I was originally promised, all while bringing the total cost down to a fair and sustainable level for my family's budget. Jim Totah is a man of his word and a true advocate for the community, and I am so grateful he and the Toyota team gave my first car purchase a second chance at such a positive outcome! I will absolutely be recommending all of my family and friends to visit the Hanlees Toyota Hilltop location for future fair, honest, and transparent purchases.

They got ridiculous prices on low quality vehicles and terrible customer service wouldn't recommendread more

Horrible Customer service !!!…read more After browsing around for 30 minutes without getting any assistance a salesman rushed passed me and my family, when we asked if he worked there he rudely responded "I'm busy". I wouldn't recommend unless you want to be treated disrespectfully.

Clearly the Hilltop dealership has issues, but our experience with saleswoman Alana Brown could not…read morehave been more positive. She is smart, well-informed, friendly, and not pushy at all - a delightful exception to the car sales stereotype. Even though we ended up not buying the Ioniq 5 at this time, we would gladly work with Alana again if there were an opportunity.

ZERO stars if I could…read more The service representative in this department here is deplorable. The reprehensible way that my elderly parents (over 85 years old) have been treated is abhorrent. Marinca Morales is a complete disservice to anything "customer care" related, entirely. She is devoid of all common courtesy and incapable of anything akin to acceptable customer service. Her tactics are rude, uncaring, intolerant and evasive. Her emails are brief, back tracking and counter to previous ones. The lack of transparency in billing is appalling. There are multiple unauthorized, egregious and un-agreed to charges on the bill, which required multiple requests to get. Including an extortion fee of $150 a day for undisclosed car "storage" charges. As others here have stated, GO ANYWHERE ELSE but to this dealership for service. Genesis clearly does not care though. There are multiple disserviced customers here logging complaints, and not one attempt to make amends from anyone in charge. Shameful. There is a growing rift between Hyundai and Genesis and thus these cars are becoming ever more difficult to service. Do yourself a favor and DO NOT BUY A GENESIS. Don't even accept one for free. You will regret it the instant that you need to tow your "luxury" car over 100 miles away, just for routine service. If you live in the greater Sacramento or surrounding areas, Richmond, CA is the closest clownship to handle repairs of your "luxury" Genesis. You read that correctly. NO ONE near Rocklin, services these over priced and over rated customer care worth crap, automobiles. Marinca Morales, who works here, is perhaps better suited for working in a junkyard. Her clear lack of empathy and stellar skills at confusion and double talk for senior citizens could earn her an award for most likely to cause a hospital stay in the elderly. (Ask me how I know.) I implore you, DO NOT GIVE YOUR BUSINESS TO THIS STORE. If you have elderly parents, RUN FAR AWAY FROM MARINCA and her epic LACK OF professional customer service practices. If you live in the greater Sacramento area, DO NOT BUY A GENESIS CAR FROM ANYONE! Be safe out there folks. It's getting pretty unsavory at Hanlees Hilltop Hyundai service division.

I was in the market for a truck, full size , american, V8 , 4x4 and the new Ford f150 Lobo was…read morereally calling me. I went to another ford dealership to check the vehicle, test drove it but a day later they called and told me the color i wanted sold. Glad it did because I went to hilltop ford. Honestly got a way better deal there. I inquired online and Shawn Patton called me that same day. Made a appointment, got what i was looking. Shawn was great, very professional and likeable. I didn't feel any kind of pressure at all with her. I highly recommend her. I freakin dig my new truck man!

I contacted Hilltop Ford with a radical, almost rebellious idea:…read moreI wanted to buy a 2026 Ford F-150, with cash, today, without paying sticker, and without the mystery add-ons that magically appear on the invoice. I was immediately informed that the truck was "selling for over sticker." Naturally. Because nothing says buyer's market like the end of the year. When I suggested negotiating over the phone so I could just show up, hand over the money, and leave with a truck, I was hit with the dealership's sacred mantra: "Presence is power." Translation: Please drive here so we can ignore everything you just said in person. Despite clearly stating--repeatedly--that I was paying cash, the salesman remained deeply committed to discussing monthly payments, as if hoping I'd suddenly forget how money works. Eventually, I was told the sales manager would call me. He did. And wouldn't you know it--he approved exactly the deal I wanted. So I drove in. That's when reality shifted. I was informed that: The person I spoke with was not actually the sales manager, and The deal I was quoted was no longer valid. When I pointed out that someone had been impersonating a sales manager--and produced a recording--the actual sales manager apologized... then calmly explained that there was no way they would sell the truck for anything under sticker. Which is fascinating, because I left and bought the same truck at another East Bay Ford dealership for less than even Hilltop's imaginary sales manager promised. So yes--presence is power. Just not when honesty leaves the building. Final verdict: If you enjoy vanishing deals, phantom authority figures, and being told prices are "impossible" right before you go buy them somewhere else--this is your dealership. Mic drop: Hilltop Ford didn't lose a sale because of price--they lost it because the truth had a lower MSRP somewhere else.