Gio the salesman and Mike the finance manager, were extremely helpful. Made my experience at…read morehilltop dodge so easy, no hassle no pressure, the entire experience felt like I was hanging out with my cousin and uncle. They definitely have made a customer for life. I would recommend Hilltop Dodge to anybody in the market for a new car. You can not Beat the experience and professionalism. Thank you very much Gio & Mike I appreciate everything you did for me.

I had an excellent experience purchasing my brand-new 2026 Jeep Gladiator Rubicon X from Hilltop…read moreChrysler Jeep Dodge Ram in Richmond. I also traded in my 2023 Jeep Gladiator Rubicon, and the entire transaction was smooth, straightforward, and hassle-free. Tony, the finance manager, and Geo, the sales consultant, were outstanding. The team treated me professionally, gave me a fair value for my trade-in, and made the purchasing process easy from beginning to end. I am extremely happy with my new Rubicon X and highly recommend Hilltop Richmond Jeep to anyone looking for a new vehicle and a dealership that provides outstanding customer service.

SCAM - he cleared out codes prior to selling vehicles three hours of check engine light came on…read moreand when we the dealership, he refuses to pay for labor and parts that are needed. DON'T PURCHASE A FROM . NO CUSTOMER SERVICE WHATSOEVER AND RUDE AS HELL.

I recently, no more than 2 months bought a car from rays auto, the key stopped opening the…read moredoors.Was he absolutely no help, uninterested in trying to be, I now have to take the car to the shop.

Mike did a very nice job , wonderful service , tell us all the details, very be patient, and finish…read moreeverything quick . I will recommend him to all my friend.

Mike was by far the best of the salespeople we worked with at 11 different Kia dealerships in…read moretrying to find the right car at the right price. He made the actual purchasing process fast and easy. He also completely sold us on the Hilltop Kia dealership, including your maintenance department, convincing me to get the maintenance package. He followed up with us the next day, proving real time support on using the remote parking feature. We will be recommending Hilltop Kia and Mike to our many friends!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

i had the best experience ever with the manager jason allen. what a professional. my wife was…read morealso impresswed

I was told my service today would take 2-2.5 hours!…read more Instead it took 1 hour and 5 min. Even the first and prior time I was here a few months ago, same thing. The speed is great. The waiting area is peak and spacious. There are multiple tables you can sit at as well with wall outlets nearby if needed. Coffee and snacks station is cool but more snacks and tea options would be cool. The vibes here are immaculate and everyone seems like they enjoy their job and working here. Will be back!

They got ridiculous prices on low quality vehicles and terrible customer service wouldn't recommendread more

Horrible Customer service !!!…read more After browsing around for 30 minutes without getting any assistance a salesman rushed passed me and my family, when we asked if he worked there he rudely responded "I'm busy". I wouldn't recommend unless you want to be treated disrespectfully.

Clearly the Hilltop dealership has issues, but our experience with saleswoman Alana Brown could not…read morehave been more positive. She is smart, well-informed, friendly, and not pushy at all - a delightful exception to the car sales stereotype. Even though we ended up not buying the Ioniq 5 at this time, we would gladly work with Alana again if there were an opportunity.

Very disappointing and unprofessional sales experience…read more I was seriously interested in purchasing a vehicle from Hanlees Hilltop Hyundai in Richmond and was negotiating the price with the dealership. However, when we could not immediately agree on the final price, the manager, KJ, became rude and started shouting at me, saying, "You agreed to the price and you're not up to your words." He then told me they did not want to sell me the car and said, "Go try another dealership in San Leandro." What was particularly disappointing was that KJ would not even allow me to speak with the finance manager. He told me that if he allowed me to speak with the finance manager and the finance manager said no to my request, then he would not sell me the car. I understand that a dealership is not obligated to accept every offer, and I understand that negotiations sometimes don't work out. However, there is no reason to shout at or disrespect a customer who is trying to negotiate a major purchase. I came prepared to buy a car, but the way I was treated completely changed my impression of this dealership. If the dealership cannot agree to a price, they should simply say so professionally rather than becoming aggressive and telling customers to go elsewhere. I hope management reviews how customers are treated during the sales process.

Let me start off by saying I never intended on purchasing a new car. I brought in my 2016 Kia Soul…read morefor service. 10 years old with 190,000 miles. The blessing was I drove off the lot with a 2024 Mazda CX-30. My sales representative John Tomahn was knowledgeable, professional, and very down to earth. He and the team, Eddie Cervantes and Garnett Thompson went above and beyond to keep my niece and I comfortable during the process. Thank y'all so much for lunch. The customer service was phenomenal. If you're in the market to buy a new or used car, go see this team. Thank you John, Eddie and Garnett. I love my new reliable car!

John T turned a stressful day into a pleasant comforting empathetic professional experience. A…read morespecial recognition to John T very wise and excellent at customer service. Everyone I experienced here were very helpful and considerate! A Very Satisfied Customer! Evelyn R

My husband and I have been around the block a few times and usually enjoy dealing with used car…read moresales folk about as much as getting a root canal. However, our experience at Shocase Motors in Richmond was a real treat The staff at Showcase are personable, knowledgeable, professional and they keep it real by not doing the usual phony negotiation game. We left with a great car, good feelings and a complimentary bottle of wine to boot! I would not hesitate to get our next car there or recommend them to my friends.

I bought a gorgeous used convertible from Michele at Showcase Motors. He even threw in a set of…read moretires since the old ones were getting a little low on tread. Sadly, the car ended up having a number of problems in the first few weeks after I bought it. I didn't buy the warranty, but Michele kept on fixing everything for me regardless. Even with the issues that the car had, (I blame myself for not taking it to a mechanic before I bought it really...) I'm still a satisfied customer. Michele and Showcase did everything they could to make things right. They get two thumbs up from me.