I was in town over the Thanksgiving weekend and needed an a/c compressor replaced. No one was open on Friday, but I left a message via Dean's website, hoping to get some service on Saturday. In the meantime, I found that Al's 76 in Sunnyvale was open on Friday so I went there. On Saturday, Warren from Dean's called and asked if he could help. I told him that I already took it to another place and thanked him anyway. I didn't get service done there, but I appreciated that he took the time to call me back. That's a sign of someone who understands customer service. read more

I brought my car to Dean's a few months ago when my "check engine" light came on. They fixed it right away (I don't even remember what the problem was anymore). I was most impressed with the follow up from Dean's. They called me a few days later to make sure that my car was running well. I have NEVER had a mechanic call me like that. Needless to say, I was impressed. They were voted Mountain View's best for a reason! :) read more

I have had my car serviced here for the last few years. Very pleased with the level of service. I made the mistake of going elsewhere for a major service and came right back to Dean's. They are very friendly and accommodating to what you need to get done on your car. They are honest about what needs to be done immediately and what can wait a while. The prices are higher than other service locations in the area but it is completely worth the money. They always explain every detail of what they are going to do and what they did when they are complete. I would recommend them to anyone with a car whether it be an oil change or a major service. read more

Peter is the lead mechanic at Dean's. He is personable, honest, and knowledgeable... everything you could want in a mechanic. Highly recommend! read more

Best place to get your car repaired if needed. Dude was super nicer and had great customer service. Job was done super fast no time was wasted. read more

Thank you Peter! Once again you and Dean's Automotive have really been a tremendous help and very accommodating. You're always honest, fair and the service is always top notch. I would recommend you guys anytime for any kind/type of vehicle in need of repair. read more

Terrific staff. Got a ride to and from when dealing with vehicle drop offs. My car has never handled better now that my suspension has been overhauled. Its like a race car again!. The follow -up was professional. The scheduled maintenance reminders via email as well as specials going on is a plus. Getting a race car driver to work on your car is always better. Thats right Warren got under my car. Thanks to George as well. when driving on hwy17 at night you really dont want to second guess how well a cut rate mechanic did your brakes. So its really worth it to use a professional. Thanks Deans. George T. read more

Terrific service, and fixed my problematic air conditioning system during the heat of summer. Kept me informed after diagnosis, and delivered my vehicle faster that I expected. Thank you! read more

I was in need of an oil change and was going to go to one of those chain places...then my co-worker showed me an undercover sting operation that had been done by a news station. Stopped me in my tracks. Then I look across the street and right across from where I work there's Dean's. It cost me about $65 for a synthetic oil change. They did a quick inspection since they had some time and replaced a light that I had that was out as well. Awesome service. They then went a step further and quoted me on the stuff that should be taken care of with the car and what was suggested to be done together to cut down on labor costs. They were very thorough and took their time to explain what and why. I'll definitely be back and the best thing of all...I just have to walk across the street! SCORE! read more

I'm very happy I found this place through a recommendation! Peter was very helpful and answered all my questions. Got our car serviced there, in and out same day without any problems. I definitely felt comfortable working with Dean's... I'll be a repeat customer! Thank you and I'll be referring you from now on! read more

Finally! An auto place that cares about their customers and not about their bank! I came to Dean's Automotive for a simple Oil Change. I've heard horror stories about other oil changing companies (I won't name names), that advertise an oil change for $39 and when you get the final bill end up spending $99 for all the additional services they claim must be done to get your car in mint condition again. Well you won't experience this at Dean's Automotive. What they quote is you is what you pay! And they won't haggle you for additional so-called "must-need or your car will not run right services." They'll provide you with what you need, and they'll treat you like a real customer. Great front staff, great technicians! It's all about YOU at Dean's, and every auto store should take heed of their top of the line customer service. And if that wasn't enough, brand new in 2011, they have a new Customer Rewards program. In a nutshell for every service that you have done to your car, you get 2% back that you can use on your next service. (i.e. spend $1,000 on a service, get $20 credit to use on your next service. That could be half off on your next oil change! We all know how car maintenance fees can add up so for a 2% reward program, your discounts can also add up as well. There's also a referral program--refer a friend, get $20 credited on your card. So next time you go to Dean's let them know Andrew S. on Yelp sent you :) You won't be disappointed and you'll do your car and yourself a favor. read more

There should be no question why this place has earned the 7+ 'Best of Service Awards'. Let us analyze why: 1.) They have tasty chocolate underneath the cheap sugar candy. 2.) Everyone is nice there especially Warren. 3.) They have a friendly cat in the back. 4.) They give me a free ride and pickup in a brand new car. 5.) They fix my problems (car) and tell me what is probably next to go. 6.) The prices aren't that bad. 7.) Free coffee. 8.) They can normally fix the problem in a day or two. Now if only I can find a car that gets 100 miles to the gallon & fix itself...until then I will stay with Dean's Automotive! Thanks again guys! : ) read more

Great services performed at Dean's on both my vehicles . Had my transmission replaced on my Pontiac and engine replaced on my Camaro. My cars are running brand new. Peter always does fantastic work on my cars. read more

My car runs as well as the day I bought it thanks to Deans Automotive. I have been taking my now 10-year-old car to the dealership for every service. I had no complaints. I decided to give Dean's Automotive a try. I had heard good things about their work and their service. Nothing prepared me for the experience. First, my car now runs as well as the day I drove it off the lot ten years ago. Hmmm! Second, they kept me informed of the progress regularly. I never had to call them to find out what was going on. They called me when they said they were going to call! Third, they drove me home and picked me up when the work was done. The price was very fair and the staff was professional and courteous. So then, two weeks later the check engine light came on in my husband's car. He went to the corner gas station mechanic who ran a diagnostic. We were quoted $900 to "hopefully" fix the problem. I called Deans automotive and drove the van over right away. I got a ride home immediately. The work cost half of what the gas station quoted and they even fixed additional problems that were not originally diagnosed. Try Deans Automotive and you will never go anywhere else. read more

This is a quality shop with knowledgeable mechanics and great customer service. I drive 30 miles to have my car serviced here because I trust the manager/owner, Peter and his team. They're AAA certified and it shows. read more

I Brought my car to Dean's after hearing many good things about the shop and seeing that they have won "Best of Mountain View" awards for several years. I was having problems with my clutch so I had them take a look at it. They were pretty busy and couldn't look at my car immediately, but once they had a chance to look at the car, they diagnosed it quickly. I chatted with George about the necessary repairs and had them done. I picked my car up a few days later (they were closed for the weekend), and now it's driving great. What impressed me the most was a high standard of service. George and Warren (One of the owners) were very helpful and explained everything to me that was going on with the car. I was also pleasantly surprised when I picked my car up and they gave me a customer rewards card. I've never gotten anything like that from any other auto repair shop. In short, I will definitely be returning to Dean's. This shop made me feel comfortable and confident, and their service is top notch! read more

Got my alignment fixed here. Super easy to get an appointment and well prices ($110-$125).

Went in to get my headlight for my Hyundai fixed, just called in and talked to Early and went there, they immediately looked at it and it took a little over an hour to order and receive the new connector but the guys did their job quickly and effectively. The price was exactly what I had expected to pay for the job. I am happy with it. read more

My daughter took her car to the dealership and was told she needed new brake pads. Dean's inspected it and told me the brakes and had a lot of life left, they just needed to be lubricated between the parts. Much cheaper than a whole brake job! They take the time to explain what is wrong and give you an estimate that they stick to. It's nice to do business with a company that cares about it's customers. read more

They are friendly. They will do the job well. They will lie to you. I went in to get my tires rotated about a month ago. They did the job and said I should come back to replace the rear brakes. They said I only had 1,000 miles to go. I thanked them for the help and around 800 miles later I took it back. They called me a couple hours after I dropped the truck off saying I need front and rear brakes and that my axle was leaking. The total was going to be around $1,600. I asked them just to do the rear brakes until I could save up for the rest. They got me out the door for around $500. I don't mind paying for honest and quality work. I told them I would be back for the fronts in a couple of weeks. Since the cost was a bit high and I have some skills myself, I decided to change the front brakes solo. I bought the equipment and decided to take care of it today (in the rain). When I pulled the wheels, I saw the brakes....they were maybe 40% worn. These guys are right down the street. I have several older vehicles that will need consistent work over the next few years. Why'd they have to lie about a $500 brake job? What a waste. I get it. Most people are just looking for a smile and their car to be fixed when they pick it up. Most people will never know one way or the other whether they're being lied to. To some extent, I envy them. In any event, I'm disappointed. I gave two stars because integrity is hard to come by these days....in other words, par for the course to some extent. read more

Highly recommend this place, Early is a very nice guy, explain everything to me in detail even though I have no knowledge about the issue, the guys took their effort to get the job done so I can pick up my car at the same day. Really nice! read more

Dean's Automotive is still great! I have an old Jeep and Peter at Dean's keeps it running, so i wouldnt take it anywhere else! Great service and trustworthy! read more

My car had just come out of another shop in the South Bay for brake work. They had recommended suspension work that they could not offer at their shop. I had gotten a referral to Dean's Automotive. Peter, Early, and their team were extremely accommodating to my last-minute walk-in. The other shop had a list of recommendations listed in their final invoice. The Dean's team re-diagnosed the car for a 2nd opinion and compared their recommendations against the other shop's. They were detailed and thorough and were primarily concerned with helping you than making a quick profit. I got everything recommended done that same day within just a few hours--for a walk-in! And they were extremely busy that day! These guys really know how to work effectively, efficiently, and give you the best quality service. If you're looking for a dependable, 5-star auto service in Mountain View, go to Dean's Automotive. read more

Helping Deans with there IT needs monthly, over time I have noticed that they have excellent customer service. I hear George talking, ordering, and explaining what is wrong with their clients cars in a way that being a non-car technician, ...I actually understand him. They are not a company that will "burn you" on extra things that don't need to be repaired. They have so much success on fixing their clients vehicle because they have spared no expense on having the right tools to fix your car. Well... That and Warren, Justin, and James :) If your car is not performing as it should and you feel your current car technician is a JOKE... I highly recommend "Deans Automotive!" Once your car is repaired, they will even pick you up... read more

As a small business owner myself its nice to see Deans Automotive take pride in their operation. I bought a new chevy express 2500 van a few months back and realized getting a basic oil change is not that easy due to putting it on a basic rack at a shop. I called Deans and the gentleman who answered was really professional and let me know that they deal w larger vans all the time. I made an appt in the AM and got my oil change completed by 2pm. Great group of guys. Will definitely use them for future services. read more

One star is more that they deserve. If you're into getting ripped off, these are your guys. Sure they're friendly but definitely get a second opinion when dealing with these guys. There's always a smile when your pocket is being picked. Being short of cash due to the holidays, I went to Dean's because they accept the Car Care One card (credit). My old Toyota had an oil hemorrhage. $1425.35 later I had new oil seals, timing belt and water pump. Before they started the repairs, they called me three times to say I need more and more work. I was told that I would need new rear wheel bearings for another $400 and a new starter ($324) I was later called and told that it wasn't the bearings but that I needed rear control arms (suspension) for $1500. After they fixed the oil leak I took my car to another shop for a second opinion and was told there was nothing wrong with the rear suspension but that there was still an oil leak from the valve cover gasket and the distributor, another $200.00. It makes me wonder if the problems were exaggerated by Dean's guy. When I showed the other guys the bill they laughed and told me that they would have done the job for $560. When I went to Toyota to find out how much the parts cost the gave me a quote of $375 for genuine Toyota parts as opposed to the $539 I paid Dean... for cheap parts? Certainly not genuine Toyota parts. I also wonder if the people giving good reviews are getting ripped off too and just don't realize it. A ride somewhere is cheap when they're over charging you and possibly doing work that you car doesn't need. I got a two year warranty but then again I've already paid for the work whether I need it or not. read more

I was very impressed with the extra mile Peter was willing to go by opening up a Saturday service, by doing a flawless job fixing my painfully squeaky brakes and backing up his quick but thorough work with a 2-year guarantee of perfect brakes. He and his lovely wife, Amanda, made me feel very comfortable and not at all intimidated, as I have felt by some auto service shops in the past. I don't doubt that as long as Dean's is open, I'll have no reason to take my business anywhere else since, as far as I'm concerned, there's no way to go but down! read more

I found them very helpful and were available to find why my car was overheating and fixed my windows wiper spray. I had and oil leak fixed and did a great job of cleaning excessive oil. Very each to talk too !! read more

I have been using Dean's Automotive since beginning 2009 and I really like the service. It is clearly explained, professional, I can get a ride to where I need to be while they are working on my car and a ride back to pick it up once done. I even had a good surprise as they fixed a little extra that I notices later. To summarize, excellent work, great service, reasonably priced, and honest! I recommend using Dean's automotive! read more

OMG they did it again! I don't know why I'm having such bad luck with my car but a bolt came off my brake disc (or something like that) and was making this horrible grinding noise. I was going to have my car towed but Warren came out, got down on his knees in the rain and temporarily fixed the problem so I could follow him to his shop. They fixed the issue and didn't charge me...again! I LOVE Dean's Automotive. They're saints. read more

Deans automotive was recommended by a technician (shout out to America's Tires), and did not disappoint. Peter was very accommodating with my schedule changes and seemed genuine and honest regarding services needed. Service performed quickly and at almost half the price quoted from the dealership. Can't beat that. I will definitely be coming back! read more

I've had my car serviced by Dean's automotive serveral times and I'm always impressed by the knowledge and skill of the Warren and his team. They give prompt and quality service. read more

I found Dean's by searching for Subaru near my house when i completely destroyed my front brake line. apparently I'm not the mechanic i thought i was. i had my car towed from my house when i wasn't there since i had to be at work, and i never got a promised confirmation of delivery call from Dean's. i think the price was ok, but i feel a like i paid a little too much. i was without the car for a week and a half while they ordered the part and installed it. i would have appreciated more updates on the status of my car, but i did like the fact that they came to pick me up when my car was ready. read more

Awesome service! First time customer because I am new to this area. Dean was really friendly and helpful. I just got my oil changed but they also provide a pretty in depth checkup for the rest of the car. After the change, they notified me of the conditions and made suggestions for changes but definitely did not try to force them. I really appreciated that. They also have complimentary coffee and a popcorn machine in the waiting room. Will come back and recommend to friends! read more

Came in this morning for an alignment, my car drives like a dream! Highly recommend, do yourself a favor and head over to deans they will take care of you. read more

I haven't had that opportunity to get my car serviced here nor will I ever! Twice I walked over to Dean's and asked for assistance with my car and twice they let me down. I understand that it was a Friday and they were busy, but I was having problems with my radiator and just wanted them to take a quick look at it. If it was going to require immediate attention I would have parked it at Dean's and had them book me an appointment, but the guy who helped me expalined that they had three cars to finish with two mechanics on staff. I asked if one of his mechanics could look at it after he was finished at five and he said, "No, they go home at five." I was amazed that 10 minutes out of ones day is just too much. I see that they have sign hanging outside of their establishment that they have been voted the "Best in 2010," I don't think so! read more

Excellent service! They just repaired my brakes, solved the problem, and saved me a lot of money compared to what I thought it was going to cost. Honest, reliable, friendly ... who could ask for more? You can trust George and Warren to give you the straight story and not "pad the bill" --nothing is more important in maintaining my vehicles than being able to trust the competency and honesty of the repair shop. read more

My Mercury Cougar 2001 refused to start couple of weeks ago and I had it towed to Deans' to check out what was the issue. Turns out that the fuel pump and the fuel pump drive module were broken and needed to be replaced. Dean's also told me that these parts were under a Ford recall and that they have called Ford Sunnyvale to confirm that I could take the receipt to Ford Sunnyvale and get reimbursed, so I went ahead with repairs at Deans'. However, after the repairs were made, I took the receipt down to Ford Sunnyvale, and they said that I was not eligible. I talked to Dean's and apparently they did call Ford Sunnyvale and talk to a rep there, so it was probably miscommunication but still it had cost me $500. Dean's apologized so at least they're courteous about it. Also, the check engine light came on and since I had to get a smog check anyway I took it to another shop near my office. Turns out that I had a small fuel leak above the fuel tank caused when the hose was not connected correctly when the fuel system was replaced. I went back to Dean and they fixed it for free and also picked me up from my office and drove me back to retrieve my car. I had originally given a low rating to this experience but I am upgrading it due to this time. They took the car right in and had it fixed within two hours. They were really apologetic about both the Ford recall and the leak, and they're also replacing my gas cap free of charge even though it's not part of original work done. I feel that they have made up for the first time. read more

I've done the check engine light diagnostics in this shop for my car. Ended up with incorrectly assembled air filter and new fault code which was not triggered when I brought my car to the shop. They did not turn-off the check engine light. Also I did not get proper diagnostic report. I do not recommend this shop for any serious engine diagnostics. Update: Got successfully reset the engine light in another shop. This shop needs equipment/mechanic upgrade and learn how to read/reset diagnostics codes properly. read more

Great Customer service and great attention to detail. I had some repairs that needed to be done on my 2005 Mazda and the guys helped me divide up what needed to be done first in way that I could afford and would be safe for me to drive. They are also great on the little things like light bulb replacement and oil changes and they have always greeted me with a smile. read more