I have had both commercial and residential systems installed and serviced by the Ross & Witmer…read moreteam. I am very pleased with their promptness, knowledge of their technicians, communication and follow up noting they are a third generation family owned Charlotte company. They care about their community and I would not consider using any other HVAC company for all our needs.

Michael showed up on time today and did a great job. He communicated with me every step of the way…read more Michael examined my three systems and repaired a defective part. I am pleased with his work.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

The best company ever. Great service and honest when it comes to what you really need serviced...read more

Adam and City Heating & Air are WONDERFUL. We got home from an out of town trip to an 85 degree…read morehouse in JUNE - it was a Sunday so I was sure we were going to have to sweat it out until Monday. We were wrong - called Adam at 6pm on a Sunday and he came at 8pm! A couple weeks later he had to come back because there was a larger issue - once again, I called him and he was at our doorstep 3 hours later. Prompt and extremely helpful service from Adam - we would HIGHLY recommend!

I requested a warranty repair for a unit Patterson installed several months prior. Cody personally…read morehandled the repair issue. He showed up when he said he would, gave me multiple options to choose from, and performed the work very timely. This was a great experience.

We use Patterson several years ago and bought new system. During this transaction they ruined the…read morecarpet and due to them saying carpet was old they didn't want to do anything. I told them no problem, I even cleaned up all the mess. We have since moved after buying a new home and needing heating and air yearly maintenance we definitely did not consider calling Patterson.

10/10 recommend! They were great. Made it a point to show up in the evening after a full day of…read morework to help us out. Honest about the issue we were having, what to expect, and how to navigate it the future. It was refreshing to not have someone in my house trying to sell me something. We will use them exclusively in the future.

Excellent service. Prompt, efficient and great work completed. We will use VP as our appliance…read moreservice

awesome work. awesome people they are friendly and knowledgeablei don't have any problem in saying…read morei recommend them 100 %

We had the misfortune of our air conditioning blower motor deciding to quit a few days ago. It…read moreisn't absurdly hot out but the house retains heat and it is really warm upstairs at night. Nelson came to our house, he was polite, friendly and professional, not to mention fast! I know a little bit about the business of HVAC, my ex husband owns his own company up in IL. Nelson had us diagnosed and repaired by 3:40pm today! Super happy with him!!! We do not own right now but when we do we know who to call now! Thank you Caribbean Air, we are forever grateful!

Unresponsive, Unprofessional, and Abandoned Warranty Work - Avoid This Contractor…read more I hired H&C Heating and Cooling [Hector Perez] to install a complete new Goodman HVAC system for my home. The purchase included a 10-year parts warranty and a 2-year labor warranty, which was a primary reason I chose them. Our heating system failed completely within just 1.5 years, well within the warranty period. What followed was an unacceptable experience. Despite numerous calls and text messages, the contractor has been almost entirely unresponsive. After the initial breakdown left my family--including young children--in a very cold house, after many calls and text he came to check the issue once but provided no fix and no follow-up plan. My wife said he said he found the issue and will come back in the morning to replace the bad part. Since that visit, he has completely ignored all subsequent communication. This isn't just poor service; it's a breach of contract and a dereliction of his warranty obligation. He took our money for a premium system and installation, then abandoned us the moment his work proved faulty. We were left to suffer in a freezing home during cold weather, which is an absolute failure of a basic HVAC contractor's duty. Do not be misled by advertised warranties. This contractor does not stand behind his work. The lack of communication, professionalism, and basic concern for a family with small children is appalling. I am now forced to hire another company at significant additional expense to diagnose and repair what should have been a covered warranty claim. Save yourself the immense stress and financial risk--look elsewhere.

Let me just say, these gentlemen came in to correct a cluster of mistakes made by previous…read morecontractors. They were knowledgeable, professional, and on time. They worked efficiently and communicated at every turn. I so appreciate these guys and would definitely send business their way. These guys smiled, our house is cool, we're ready for the summer, and that makes me happy.