I visited in December 2019 for a few lightbulbs & require goods from this store type a few time annually. I like ACE Hardware, as they are a corporate chain, but feel like a mom & pops shop. The floor associates tend to be older gentleman who know hardware & likely worked in the field most of their lives. I get the impression they want to be there & enjoy working with people. I imagine it is a nice time in someone's career when they are not desperate for money & can enjoy their job. Regardless, they tend to be friendly & extremely knowledgable. The few times I visited were right before closing & I did not feel I was being rushed out the door. Just this feeling alone tells alot about the people that service ACE. Regarding prices, I have not priced matched ACE with Home Depot, but I feel ACE might be slightly most pricy & have less SKU. I am still fine with paying a little more for great service & experience. I do not love Home Depot cause the associates there do not care about customers & it always felt like a big dirty warehouse. I recommend ACE Hardware. ACE is aces! read more

Deerfield Ace Hardware - Not a large building with alot of parking. It just feels out of the past, where associates care for their craft & for the customer. - Hardware Stores Near Me - Deerfield Beach, Florida

I honestly cannot remember the last time I went to any retail establishment and had so many employees ask me if they could help. The store seems small from the outside but is loaded with everything you could possibly want from a hardware store. They are especially well stocked with BBQ goodies, whether it's gas, charcoal or pellets- and any accessory you can name. Massive selection of metric, standard and specialty screws/bolts, including stainless, and you can buy individually- no need for blister packs of 10 when you only need one. I hate going to Home Depot and Lowes anymore for small items, so I was disappointed when Lowes discontinued the specialty Orchard chain. After discovering this Ace, I don't care anymore! The staff is super helpful. PS- Ace Hardware stores are all individually owned. read more

I bought a water heater. I didn't even open the box because mine was fine. Didn't need to replace it. They don't let you return, not even with the receipt. They said was final sale . read more

The best in finding what you are looking for. Helpfull staff. Not like Home Depot or Lowe's that never have time to help you find an item. Here, we go straight to the item we need and walk out with what we came for. In Home Depot and Lowes, the opposite. We leave with a bunch of stuff we don't need and spending more than we need to, and getting home without what we went to look for . ACE saved us time and money with a pleasant experience! Less frustrated! read more

Great customer service. I love the small hometown feel and they always seem like they have what I am looking for . Local and right off the highway. read more

Excellent customer service! They are always super helpful. I honestly love going there. They have a wide variety of fun keys also.

First time here. Had my eGo lawn mower repaired at Deerfield Ace Hardware. Awesome business... the people from top to bottom were courteous, professional and just nice. Really helpful. They took care of all the warranty stuff and did a great job repairing the mower. I also noticed they repair all small engine repairs. I had a chance to look around the store. Frankly it would beat out any Home Depot or Lowe's. Has everything I would need and combined with the great people, this is my go to store. Just an awesome store with equally awesome people. read more

I recently purchased a Traeger Smoker from Deerfield Ace Hardware. Since I could not get to the store, I spoke to the store Manager, Bill Moors. He was great! He provided me with information about various smokers and helped me make a final decision. Since I was not able to go to the store to actually make the purchase, the order needed to be placed online through the Ace website. Unfortunately, there were some technical issues, but Bill took care of everything. He kept in regular contact with me and made sure everything got resolved promptly. Bill was knowledgeable and a pleasure to deal with. He also made sure I got my smoker when I wanted it. After delivery, I went to the store to purchase some accessories and ask Bill some questions. My wife and I could not believe what an AMAZING selection of grills, smokers and accessories they have. Better than most grill stores we have seen! Bill spent plenty of time with us, answered all of our questions and helped us find the right accessories for our needs. As for the rest of the store, it was clean, very well stocked, and the staff was all friendly, knowledgeable and helpful! It was a refreshing change of pace from most places these days where you can never find anyone to help you. Great store, great staff! read more

The staff at this Ace Hardware has outstanding customer service. From the moment you walk in the door you are greeted by the cashier and any staff near the door. Other locations seem to have gone the corporate route. This location is the kind you can build a relationship with. Gene was able to help me place a warranty claim for my Green Egg. During this pandemic Green Egg's customer service has gone to essential mode and don't seem to have time to deal with claims. Gene got them to approve the claim within a day and source the parts I needed. They have a very nice display of Big Green Egg products which has me picking items every time I step in the store. read more

Deerfield Ace Hardware - Large Big Green Egg. Acacia side tables, egg nest - Hardware Stores Near Me - Deerfield Beach, Florida

They do a great job, reasonable prices, and most of the work is done in the shop which is great to see. This is my new go to place. They did a great job on my rug too! read more

I went to go return an item and the cashier lady was very rude and gave a lot of attitude. Would not want to go back here at all.

THIS is the sort of store and shopping experience that one remembers and becomes a devoted customer to. Bill (sales specialist) and Frank (branch owner/manger) are single handedly putting the "mom and pop" customer service back into retail - and boy is it refreshing. I recently purchased a Weber Grill Station and the entire experience was top notch - from the variety available in store, the knowledge of the sales team, and the ease of special order. Bill and Frank personally followed up with me several times by phone while manufacture cycle time issues extended the ship date. In the end, these guys personally delivered, installed and assembled my grill so it was ready to go when I came home from work - exciting! 10 out of 10, I will never buy so much as a wing nut from another vendor as long as I live in South Florida. - Sully read more

Deerfield Ace Hardware - Hardware Stores Near Me - Deerfield Beach, Florida

Had an amazing experience at this Ace. After going to an Ace closer to my house and not getting great customer service we decided to this one which is about 30 min away. The staff was super friendly and knowledgeable about the big green egg. They made sure we had everything we needed to get started. They built the egg and the grill table and helped load it into the back of the truck. If you are in Broward and are looking to buy an egg this is the place to go! read more

This is an exceptional review for Ace hardware my husband & I purchase a napoleon gas grill as soon as we walked in we were welcomed by a salesman introduced himself as Bill from start to finish he was excellent no pressure explained every detail with the gas grill we had light & purchased,we had delivery the next day,as our grill was a natural gas grill we had a problem setting the grill to our gas line,as we phoned our gas company & found out that we needed a regulator that will compline with half pound gas line.Both Bill & his manager Frank said not to worry that they went out& purchased a regulator & installed same with no complications.They we're out our house twice,once after delivery & then again to fix our problem. (I give them ) read more

May 2021, this store has lots of products with fair prices. The store has plenty of staff who are willing to go out of their way to hep you. Honestly, I rather shop at this store than go to a big box store because the customer service is so great. read more

Frank is the one of the worse retail employees I have ever encounter in my life. I believe he is the owner/operator of the franchise! The man refused to entertain the qualification of my Stihl tools under the warranty program on several occasions. After provoking an argument with me, he requested his hired security guard to escort me to the front door and then Frank came out of the store to call me an "ass" to my face. I have read several others reviews of the same nature. The man is a should read all the 1 Star Yelp Reviews and consider participating in an intervention therapy session for anger management. All of his employees live in fear and therefore either support or mimic his behavior. If you personally read all of the 1 Star Reviews -- you will better understand my comments because my experience is echoed and reiterated on multiple occasions throughout the years. It is amazing that Frank is able to meet the criteria to work in an ACE franchise __ much less own one! And trust me _ I will make my opinion clearly understood publicly far beyond the Yelp Community. As a matter of interest _ i brought my Stihl equipment to a legimate 5-Star Stihl Certificed Distributor and the unit was repair on the same day with no charge - as it qualified under the warranty service. This specific ACE franchaise is not interested in customer satisfaction! read more

Walked into the store and immediately treated with smiling faces (under the mask I can tell ) everyone was super knowledgeable and I honestly Rather come To Ace then go to Home Depot read more

Hands down one of the most jovial, helpful, and knowledgeable staff out of all the stores I patronize. In a world of anonymous, impersonal mega corporation driven online shopping it's refreshing to visit this Ace Hardware location. I highly recommend. Skip the mega corp online, even Home Depot, and run over to Ace Hardware! You can't miss. read more

Deerfield Ace Hardware makes it really easy to give them business. Helpful and genuine every time I've visited. From tape measures, lightbulbs, screws, butane fuel and car dehumidifiers -- I've always found just what I've needed here read more

After wandering the aisles aimlessly looking for someone to help me find a unique tension spring for an industrial pop pin at my local Home Depot store, I gave up and went to Ace Hardware In Deerfield Beach. From the moment I walked in I was greeted by a very helpful gentleman who took me to the exact aisle and found a spring that could work. From that point on what happened was truly amazing. Not only was this gentleman willing to first try to see if the spring was the right size, he actually found a colleague and the two of them fabricated the spring and installed it for me. This example of extraordinary customer service, way beyond what one could ever imagine receiving in a big box hardware store, has made me an Ace customer for life! read more

This location has THE BEST customer service. I usually bring in a list of items I need and the employees literally walk me through the entire purchase from start to finish. The entire staff is so helpful! read more

This is the best hardware store ever! Amazing service, totally knowledgeable staff and a "can do" attitude. Bill saved my weekend by helping me with a Napoleon Grill issue - totally the best! Congratulations for a job well done ALWAYS!! read more

Great staff terrible management. Truly short sighted and doesn't know the meaning of customer service. I had spent several thousand dollars here in recent months in a remodeling project happy to pay a bit more to avoid the hassle of the much larger Home Depot. Purchased a lock and doorknob that has been repackaged. Got home, pieces were missing so took it back with a receipt. The manager refused to refund the purchase because "pieces were missing". I showed the receipt and said I was there an hour ago! Also had another$300 on the counter ready to purchase. He refused. It was like talking to a wall. Same guy wouldn't return a few cans of unopened spray paint that I had a receipt for because it had been 32 days. Their policy is 30 days. $-O I honestly will never shop there again. What a short sighted and ignorant approach. Customer loyalty clearly means nothing. For $39 he lost a customer for life. There is nothing that would get me back in that store. Insane. Unacceptable. Short sighted. read more

It's always a pleasure to shop at Deerfield Ace Hardware. All of the staff are super helpful which is refreshing! The store has everything I need. read more

Above and beyond service from the moment, you walk in the store. It is so nice to actually have a human take you to even the easiest thing that you could find to the most obscure. But the kicker was I needed to have a lock cut off a specialized lock for the boat and they did it right there for free. Who does that anymore? read more

I really love Ace because you can tell the emploees truly care about their customers. I usually go in never know ing what to buy or how to fix my home repair issues but I'm always greeted by people who are eager to help. Usually they reccomend an item and suggest comming back and returning the item if it doesn't work and getting more advice, which tells me they are about helping me rather than making a sale. Also, they tell me when somthing is worth buying and when it isn't so I know I'm getting genuine help. Also I would like to point out that Morris is a great employee who gave me advice on unclogging my kitchen sink! I came in looking for a snake but he suggested another product and said to try that, if it didn't work to return it and let him know. He was right on the money and I didn't have to return. read more

Great store with the very best people!!! Customer service is amazing. I know that whenever I go to this store someone will immediate ask me what I need help with and spend the time helping me. I cannot say enough about this store. Today I went with my son to find something that he needed to modify his fish tank and we were not disappointed. Thank you Jerry who took the call before we arrived to make sure they had what we needed (of course they did!!) and Frank and Bill who helped us while we were there. Love the local feel to this store and amount of product they carry!! read more

Jerry helped me sharpen a blade of mine and did a fantastic job! I highly recommend this establishment.

Went to get a key made, had to go back three (3) times to get it right! I went there because I thought they would have trained employees that would do it that had working knowledge. But I was wrong! After going back and forth - all they did was say sorry. I paid for 3 keys they gave me back 4 keys plus only 2 worked so they in the end they ripped me off ! I wasted more time doing this then was necessary! Next time I'll just go to Lowe's they are closer and cheaper!! read more

This hardware store is amazing!! Customer service from front at registers all the way to the back counter is excellent!! Someone always greets you and helps you find whatever it is you need!! They carry a bit of everything, and the staff has knowledge to recommend and assist in what your looking for!! read more

When I read the occasional less than complimentary reviews of this store I am very very surprised. I have been a customer here since they opened and not once have I encountered anything short of A+ attitude and service which has compelled me to write this review. This Ace Hardware is filled with those hard to find items while complimented by a very knowledgeable and customer friendly staff. The managers, the owner (Frank) and the team have assisted me countless times with advice and the right products. Returns are easily done, the ladies at the registers are always pleasant to deal with in these situations. Knowing this is my go to option makes it very painful for me to deal with the larger hardware entities who struggle with CUSTOMER SERVICE. Keep up the great work. read more

Not only was the staff amazing, our delivery was amazing. Jim delivered our grill and was so helpful and knowledgeable about any question I asked. Ace hardware is great and would recommend it any day, especially Jim. read more

Frank (owner) and his team are super helpful!! Went out of his way to help me find a very difficult to find piece of hardware and then attached the entire chain rig for me free or charge!! Will choose them over Home Depot or Lowes any time! read more

Terrible experience. Dan was rude as can be. I bought a sprinkler from him and I could not get it installed. I thought it was too big so I first asked for a connector to get it to fit. Immediately Dan started getting his back up and started yelling, You destroyed the sprinkler and I did not sell it to you like that. He could have dealt with this much better. I am a reasonable person and I guess ACE is not about service and getting customer's happy. No wonder they are closing down lots of stores. DON'T SHOP AT ACE. read more

The folks at DFB Ace are incredible. They don't point you to an isle number a mile away, they walk you there and help you "figure it out". Even when you are on a three-visit-project Latest purchase, a Gas Grill. The Weber Spirit is awesome. The Toyota (Weber) of The Lexus(Genesis) family! 900 degree sear setting is a meet lovers dream Thx Guys 4glowgolf read more

I had a great experience at Ace. Especially compared to Home Depot and Lowe's. Just like they advertise people are willing to help you with anything the minute you walk in. I would roam around the big hardware stores confused with a lost look on my face and never did an employee stop to help me. But at Ace I am asked right away what I need and how they can help. Many employees are available to assist. I got paint and painting supplies. They even helped me carry the paint to my car. I didn't really walk around the store but I can tell it's a lot smaller than the big box stores. I am not sure they'll have everything you need but the prices of what I needed like paint and supplies were all comparable. It took a lot less time and effort to get my supplies at Ace. I highly recommend checking here for your hardware needs first before going to the other chains. read more

The most awful customer service experience. Asked for a return of an order they wrote based on the information I gave them (So, we were both at fault) and they became irate and rude. Not even a discount! They were more interested in insulting than problem solving. They wouldn't give me access to discuss the issue with the owner (each store is privately owned). Gave me NO number to call, just a sad day for customer care. Called Corporate Hdqtrs who said THEY (the store) WOULD REFUND MY MONEY and Corporate gave me an authorization code to go back to the store ... wait a minute ... the store said they would NOT REFUND 1 PENNY EVEN WITH THE CORPORATE CODE! So Corporate called me back and issued a refund credit to be used at any store. STAY AWAY FROM THIS ONE IN DEERFIELD BEACH ... Frank (the owner) and his misguided crew of hooligans & slackers would do well to study up on competency. read more

I purchased a Genesis II at 3pm.. Frank went out of his way to get it delivered today so we can BBQUE tonite .. you ARE NOT getting service like this at HD /Lowe's :( ACE in Deerfield is loaded with a knowledgeable/ helpful staff .. thanks Frank' and ACE!! Tim read more

I used to frequent this store because my Wife worked next door. It came to pass that a manager or owner (not sure) was thoust dick. So I used to go there once upon a time. In recent times being so pissed off at the big box stores I went back. I was pleasantly surprised. They are very helpful and friendly. Knowledgeable. I had an issue with my Big Green Egg. The people at BGE are also very service oriented. They had a part, read large delivered to the Ace and they handled professionally and with a smile. For the size of the store their stock is amazing. They stock almost all the parts for BGE. Most other dealers of BGE stock only accessories. Check it out you might be pleasantly surprised. read more

We came here looking for a Weber grill and were recommended by another grill place just because of Ace's Hardware excellent customer service record. Tammy and Jean took care of our Weber grill that was back-ordered, Jim and Frank delivered it. The entire staff was very friendly, helpful and knowledgeable. Jim explained, took his time and was very detailed on how to use and clean the grill overall, he has a lot of experience that of course comes with excellent knowledge. I would highly recommend them. read more