Brian was recommended to me by a professional flooring person that I have worked with for 10 years, so I took his recommendation to heart and was very happy that I did. Brian did an excellent job cleaning my carpet and sectional sofa. He was on time, very neat and extremely communicative. After each room he cleaned, he asked me to look at it and make sure I was pleased. I highly recommend Brian due to his workmanship and his genuine desire to do excellent work and take pride in what he does. read more

Brian at Definitive Difference Carpet Cleaning has performed miracles for me on carpets that I never thought were possible. I call him every time I need carpets done in my listings. Not only are his services affordable, but he does great work and brings new life to seemingly impossible carpets. Brian also offers pressure washing services and talk about improving street appeal - there is nothing like having all the gunk removed from the front walkways and driveway to help make things pop. read more

Made an appointment online after finding this company on facebook. They use square to do their bookings and we have an account with square that saves all our information every time we book. (important info later) Day of our appointment took the time to rearrange our furniture for easy access to clean our couch and took time off work to be home as this was their latest appointment time. We also had guests coming in the next day so we were really counting on this appt. Appt time comes and no one shows, I check my email to reach out to the company and see an email that our appt was cancelled from the owner and the reason why seemed sus. (picture below) We called and ask what number they had and they gave a wrong number even though I double checked our emails which had our correct number on file. Whether they lied or not, our correct phone number was on file and looking at the other reviews there seems to be a pattern. Super unfortunate and unprofessional experience. Do not recommend. read more

Definitive Difference Carpet Cleaning - Carpet Cleaning Near Me

In response to Brian- I felt it necessary to update my review when I saw my previous review pop up on my feed. Your company was beyond inconsiderate of my time. We moved all of our furniture out of our rooms we lived two hours away from family who was expecting us as we needed to be out of the way for your services and we had to re-schedule our entire day waiting for this service to be done. Having the gal to basically do a no call no show on the job, act irritated on the phone, and then double down when I post this review is very telling of the type of business this had become. What happened? My first experience was awesome. I hope you get it figured out. You can also figure out how to take this review down but it doesn't change the bad experience y'all gave us. read more

Definitive Difference Carpet Cleaning - They did a wonderful job and made a huge difference in our carpets! - Carpet Cleaning Near Me

Brian is a great fellow and did a wonderful job on cleaning our stairs and large rooms. It did take 3 days for the carpet to fully dry but the results are worth this small inconvenience. read more

I had an appointment Thursday with definite difference at 10am and he didn't show. I tried to call and text and couldn't get a hold of him. Finally at 1pm he text he wasn't going to be able to make it and rescheduled for Friday at 10am. Again, he didn't show but did text just after 10am to cancel again. He may do a great job but he doesn't show up and is hard to get a hold of. 2 mornings wasted waiting for him. read more

They called to reschedule on the SAME DAY of our appointment, but they never showed up, called to cancel, or anything. The owner sent me a text the next day saying it was a personal issue that needed to be handled. I phoned the owner back and told him my husband had taken an entire day's pay off to await his arrival, he offered no apologies. Said he never called to called to cancel because he didnt have his phone. It was weird and unprofessional. read more

I scheduled a couch cleaning on the website for 2/23/24 at 10:30am. I scheduled a week prior and was sent confirmation via text and email to remind me of the upcoming appointment. On the morning of appointment I prepared my couch by vacuuming it and moving it to the center of my living room. 10:30 came and Brian NEVER showed up or CALLED to say he was not coming. I called at 11:00am to ask if he was still going to make the appointment and he never answered the phone so I left a voicemail and I texted and also sent an email. I still have not heard back from him. I am done trying to track this guy down or wait for his response. I am disappointed and will not ever use or recommend Definitive Difference Carpet Cleaning. What horrible customer service to be ghosted and ignored. Apparently he has a history of no shows and ghosting people. I should've read the reviews on Yelp instead of his website and Definitive Difference Facebook page. What a "Definitive Disappointment" If I could give zero stars I would. read more

Don't use Brian at Definitive Difference Carpet Cleaning unless you want to wait around 3 times for him to be a no-show! On the 3rd no-show, he texted me 2 hours after my appointment. He apologized that he was still sick. Not buying it Brian! You could have been professional and communicated earlier that you were not feeling well instead of having me leave work early and wait around for you!! I had used him multiple times in the past, but his service has gone downhill. Very Disappointing! read more

GHOSTED!!! I had a relatively small job to be done. Sent Brian a text asking if he was available in the next week. He assured me he could do it, and asked me to book online. I booked it for the following week. The day before my appointment, I received an email confirmation. The following day I waited and waited. I called him twice and texted him once. No answer, no response. Nothing. read more

I scheduled with this company on August 2nd and moved furniture, pre vacuumed the furniture, stairs, and room. He texted me a picture of his vehicle that there was some kind of mechanical issue and a front wheel was broken. I felt for the dude. I rescheduled for August 14th and once again did the prep for his arrival. He has the ability to text me so he has my phone number. About an hour after he should have arrived I got an email saying I no showed my appointment. He never called never text. This guy could be the best carpet cleaning guy in the world but he doesn't show up. He has wasted two of my mornings. read more

From the scheduling through the completion of the work was 100% seamless. Brian called the day of the job stating that he was running behind schedule and would be about 45 minutes late. He arrived within that timeframe. Upon arrival, care was taken to route his hoses and equipment as to not scuff up our newly painted deck and railing. Brian was very informative on the issues that he saw with our carpet. The job was completed in a timely and efficient manor. Will not hesitate to use this company again in the future! read more

Brian was fast and efficient and did a wonderful job, got out all the stains and the soap smells so good!!

We made an appointment a month in advance and received confirmation 1 week and 1 day prior. 30 minutes PAST our appointment time, no one showed up, so I called the phone number. No answer. I texted the number and was told his back way out and needed to reschedule our appointment. When I asked why he hadn't reached out to let me know, he said he was hoping it'd get better. I ultimately did not reschedule as this was a time sensitive move out clean and if he chooses NO SHOWING over communication, he isn't worth my money or time. Severely disappointed. read more

Had Brian come today to do our carpeting because I could see a huge difference from where our area rug was and the non covered. I also found his prices reasonable for what I needed. Our carpet was awful we also had a pet stain I needed cleaned. The difference hours later is fabulous, and not nearly as obvious if at all. It still smells pretty fresh but I expect it to last a few days of fresh smelling, we have pets so it never stays long for us. He was also very professional and nice I will use him again. read more

DO NOT USE THIS PLACE! After reading another review with the same complaint that I have this is not who you want to have clean your carpets. For the last three days since I've had my carpets cleaned my house has smelled like cigarette smoke. We have never once smoked in this house, And has never smelled like this. Nor, when we have had the carpets cleaned in the past has there been such an odor. Because he smokes in his van I do believe that it gets into his filter and makes the whole house smell. After contacting him, he was rude and condescending and not a proper business owner as he was accusing us of trying to get money from him. Right, like we are trying to steal $169 dollars from him, when in turn it's actually the opposite way around. We just want it to be done right. So we wanted a refund so we can actually have someone who has good equipment and do it right. DO NOT USE THIS GUY! Our real estate agent is who recommended this guy, guy I will for sure be letting her know, that this is not the one to use! read more

We took advise from Facebook and Yelp for reviews. We had Definitive Difference Carpet cleaning come out. We had two rooms cleaned. Booked online which was pretty easy. Appointment scheduled for Aug 13th and would take about an hour for both rooms. Both rooms 100% cleaned out. The carpet is less than 1 year old and new padding. We followed all directions and the next day the room was worse than before. I contacted the company and he wanted to redo and we scheduled for Aug 21st.Per owner it would take only 1/2 hour because It only needs deodorized and sometimes when the carpet is cleaned it activates underlying smells in the drying process. (Pets are two small shih tzu). After the 2nd cleaning the smell was even worse - smelt like dirty water. I just don't know how the smell went worse after it was professionally cleaned. Here it is 2 weeks and the my room is packed up the kitchen. 2 days after the cleaning I purchased a rug doctor and rug doctor platinum pure for pets and cleaned the room. As of right now the room is dry and smells 100 times better. It smells like brand new carpet. It also confuses me why last night it pulled so much dirt after they cleaned. I emailed the owner 2 days after his 2nd attempt, but got no reply. This cost of $120.00 has turned into a $400 expense and me doing it myself. The pictures are two days after Difference Carpet cleaning cleaned the carpets. read more

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I recently hired Brian to clean my couch and it turned out perfectly. He showed up on time, was very professional and personable. I've referred him to many of my associates. read more

Had an appt with this company for a month. The night before the appt., I had everything moved off the carpets . Spent all day getting ready. The night before the appt. they send me a text asking me if I was "flexible" with my appt. What they meant was that they cancelled my appt because their machine broke down. What a bunch of crap. Bozo company. read more

I had Brian clean my carpets last Friday and the job he did was amazing. My wife and I were so pleased with the work and are so glad to bring Spring in with a fresh, clean carpet. read more

Brian was an exceptional carpet cleaner! It had snowed all night, and I really didn't expect him to show up, but he did! He cleaned my white carpet better than anyone else I've ever had do it! He was so nice and friendly! I would recommend him to anyone with NO HESITATION! read more