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    DeMontrond Buick GMC

    2.7 (151 reviews)
    Open 9:00 am - 8:00 pm

    Services - DeMontrond Buick GMC

    Oil changes

    Routine automotive maintenance

    DeMontrond Buick GMC Photos

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    Should be -0 STARS!! PURE TRASH!!!!!! My experience at your "17925 N Freeway DeMontron GMC" location in Houston was MOST AWFUL! Never in my life have I experienced such terrible service; especially from a dealership where I've purchased and PAID OFF a truck for more than $85K!!! On July 21st, 2026, I went in for a simple oil change, tire rotation and car wash on my husband's truck, which turned out to be the worst experience ever, after sitting in the waiting area for at least 2.5 hours!!! Upon arrival I mentioned to the service advisor (STEPHANIE VAZQUEZ) that my "CHANGE OIL SOON" light came on, and went on to explain to her that I was JUST there three months ago having the oil changed, so I didn't understand why my light was on. My oil could not have been that dirty or broken down. I also informed her that I'd only driven 3400 miles and my light should not have come on. I WENT FURTHER to explain that my husband drives nationally for a living so he only uses the truck on weekends for the most part. She immediately told me: "I'm just going to document that you're experiencing poor oil consumption!" I told her NO, do NOT document such, because that's not the case. I then asked her was she using synthetic oil.... -she said that SHE DIDN'T KNOW! I also asked could she confirm the "amount of miles" that the truck should travel on the oil that's being used. SHE SAID ONCE AGAIN THAT SHE DIDN'T KNOW! (What type of service advisor IS THAT???! -One that DOESN'T know the amount of miles to the next oil change??? -HOWEVER, IT SEEMS THAT SHE'S KEEN ON "OIL CONSUMPTION DIAGNOSTICS" THOUGH!!!) I ALSO asked her about the possibility of the last person (who completed the oil change) NOT resetting the service light from last April.... and asked could the mechanic look at the oil BEFORE changing it, so that I wouldn't need to pay for another $100 oil change. That oil should have taken AT MIN 7,500 miles!!! I also informed Stephanie that I have been experiencing constant issues with my head unit, where the clock keeps losing time after constant resets, and she says to me.... "I'll tell them to set your clock again"... I "reiterated" to her that I did NOT need them to set my clock, and that I could do that myself!! I told her that I needed someone to look at it, because after a hard reset, it still doesn't keep time! I went on "ONCE AGAIN" with another complaint letting her know that when I brought the truck in for service last April, they did NOT wash the truck as requested, so I ASKED HER TO BE SURE that the truck was washed. Needless to say.... I DIDN'T RECEIVE ANYTHING THAT I'VE REQUESTED FROM THIS LITTLE GIRL!!!! AFTER WAITING ABOUT 2.5 HOURS in an uncomfortable waiting area, my oil was changed WITHOUT ASKING the mechanic to determine if the oil was still good from April!! To make matters worse,THEY DIDN'T ROTATE MY TIRES, BECAUSE THEY SAID THAT THE LUGS WERE ON TOO TIGHT!!! (which ticked me off even further being that THIS dealership was last to rotate my tires in April!!!) Instead of requesting someone to diagnose the issue with my clock, they tried to reset it again ANYWAY with no diagnostics completed (and it was already losing time while it was sitting on the service drive as I was checking out.) As I walked to my truck to get in....I SEE THAT THEY WERE BATTING 1000 THAT DAY! -THEY DIDN'T EVEN TRY TO SPIT ON MY TRUCK TO CLEAN IT!!! YES, The outside of the truck was STILL FILTHY!!! NO CAR WASH!!!! I went BACK into the service area and requested the assistance of a manager, where I was informed that she didn't know where the manager was, AND IF he was at lunch, she wasn't aware WHEN he'd return! I left your dealership feeling LIKE I'D BEEN COMPLETELY TAKEN ADVANTAGE OF! -I MEAN RAPED, DECEIVED, AND ABANDONED, AND LEFT TO GO HOME WITH: -A FILTHY TRUCK, POSSIBLE BAD OIL, A CLOCK THAT DOESN'T KEEP TIME, AND TIRES THAT WERE NOT ROTATED AND STRIPPED LUG NUTS!!! ALL WITH NO SATISFACTION AT ALL!!!!!! WHEN my husband came off the road, Saturday July 25th, we went BACK to DeMontrond at that location (where we saw 7 unattended cars with drivers in all of them sitting on the drive with NOT ONE SERVICE ATTENDANT IN SIGHT!) We went in and asked for a manager AGAIN! (In reading this text I'm sure that you may ALREADY KNOW, that there WASN'T A MANAGER ON THE PREMISES ONCE AGAIN!) We were thrown off on a Service Advisor by the name of Troy Robinson. Troy took us into an office and let us speak. We were able to share with him everything mentioned above, ALONG WITH TWO MORE ISSUES. ONE of which that we found to be a recall that almost cost us an accident the day before we arrived. (The top fender trim over the front grill flew off on the highway, now reflecting dry rotted, loose trim clips.) The other issue is that after I left the dealership

    Message thread

    Reached out for a vehicle. Very friendly up front. Explained my situation and things seem to change. Went out this morning 9 am to view car. Let salesman and assistant know. 1pm still hasn't got a reply from anybody. After waiting 45 min at the car I left. Waste of time. Poor sales service. Email contact information is the reply of concern you will get when they already have your information. If they really wanted to do something to improve issues of poor performance they would not ask the customer to do more instead they should take initiative to reach out. Just a way to make viewers who read reviews seem they truly care.

    Ja'Nae L.

    I will not be returning here to get my vehicle serviced EVER again. I drove my Buick here as the check engine light was on and my turbo was not allowing me to drive above a certain threshold. James from the beginning was very nonchalant and his people skills were lacking. I informed him of my vehicle's needs, he told me to contact him with any questions, and I left the vehicle at the dealership. Well, I had to keep contacting him in order to get information about my vehicle being serviced, estimate of what much it would cost, etc. Not only was it like pulling teeth to get this information, he sent me incoherent texts, and I was stuck without a vehicle for 2 weeks. So when I asked about a loaner, I kept getting excuses about why I couldn't get a loaner, they only have a certain amount , and my vehicle wouldn't take THAT long to be serviced, etc. As if that entire time NO ONE turned in a vehicle I could use as a loaner. So I had to pay $1k for a rental elsewhere, even though I was informed by the manager that they offered cheaper rentals than what I was paying, but nooo one ever got back with me on that. Also, James was having me call people that he should've AND COULD have been contacting, because he wanted me to do his job for him. So after paying a diagnostic fee, I still had to get my vehicle towed to another dealership in HUMBLE because they wouldn't service me further because according to them I had to go to the original location where I bought the car. This was only after I called the 100th time, because James did not return my call/text the day he said he would. It was incredibly difficult to get in contact with him, and when I attempted to call the manager to complain, he rudely interrupted me and transferred me to another line. When he finally did call back, I was informed by James that I would have to pay for a wrecker to tow my vehicle. I called the tow company and they told me that was covered by my insurance so it was free. Once my vehicle was towed to the other dealership, fixed, and after paying another diagnostic fee, I realized my additional keys that were on my key fob were taken off. When I called James to ask, he stated that he had no idea where they were, did not remember what was on the key fob, and did not know who he gave them to. When I complained to James about his subpar service and told him that he needed to find my additional keys that were on my Key fob, he hung up in my face. I am so disappointed in the service that I received and the fact that no one apologized, or did anything to smooth over things just showed me how much I'm not valued as a customer. I couldn't even get a number to the corporate office! What a joke.

    Customer parked handicap parking area like   Comment from employee was "the customer spends a lot with our dealership".  Lost my business

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    4 years ago

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    2 months ago

    If you like to wait a lot and no news this place is for you my Truck has been in this useless agency for over a month

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    2 months ago

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    4 months ago

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    7 months ago

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    9 months ago

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    11 months ago

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    5 months ago

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    1 year ago

    James and his staff were absolutely amazing. The best dealership ever!! We will always remember how great the service department was.

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    10 months ago

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    6 months ago

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    2 years ago

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    Zach, thank you so much for your kind words about Christian.

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    2 years ago

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    2 years ago

    Cameron in the service department went over and beyond to make an inconvenient situation a great one. Thank you

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    2 years ago

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    2 years ago

    They take care of you. I had an issue with my license tag and Christian chased it down for me and got it fixed. Love the truck too.

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    Page 1 of 4

    Ask the Community - DeMontrond Buick GMC

    Review Highlights - DeMontrond Buick GMC

    Both Dereck and Veronica were professional, knowledgeable and were able to get me in and out in one hour.

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    Volkswagen Clear Lake

    Volkswagen Clear Lake

    2.4
    (368 reviews)

    Came in today for an unscheduled visit. Last Saturday(02/28), our TPMS light came on just minutes…read morebefore we were to set sail on a cruise out of Galveston. After checking to make sure there was no obvious blowout, we decided to park the car and look into the issue when we returned on March 5th. So this morning when we got off the ship, the light was still there, so we drove straight to the dealership. We were greeted promptly and our issue was inspected and resolved quickly. The only part of our experience that keeps this review from being 5 stars is that my wife needed a new battery for her key fob. She's the primary driver of our VW. So hers gets alot more use than mine. They charged us $14 to change the battery. My issue isn't the amount. It's the fact that we were even charged at all. I consider Volkswagen a quality car manufacturer. I don't expect to be nickled and dimed for trivial things. Especially when the car is barely 2 years old. I've been a customer of Gulf Coast Nissan for 19 years and they've NEVER charged me to replace a key fob battery. I consider Volkswagen to be of higher class than Nissan. Your customer service perks should reflect that.

    We went to VW of Clearlake as a walk in on a Saturday evening and met with a great salesman, Jerry…read more Spent an hour or two working on pricing with him and his sales lead and then shook hands with salesman , sales lead , and floor manager. In fact the floor manager even went as far as saying " I'm happy to do the deal as long as you give us a great survey" . Floor manager returned a few minutes after all parties shook hands and then said "I'm not going to do the deal as we agreed , you'll need to pay us X amount more if you want the vehicle" . No explanation , only that they decided they didn't want to honor the agreement from 5 minutes prior. Needless to say - we were stunned as we had been at the dealer for nearly three hours and all parties agreed to take delivery late into the evening if the deal terms were signed up then and there. We politely left but then really thought about the events that unfolded and realized they were just typical tactics. Our salesman Jerry was in as much shock as we were that his management team unwound a deal after making an agreement. In fact , we were happy to hand him a win that he rightfully deserved after a slow Saturday. In this great state, a man's word and a handshake is a sacred bond. Unfortunately , this dealership chose to prioritize a tiny amount of profit for a lifelong local customer. We called a dealership on the north side of town when we exited the parking lot that seems to understand the value of transparency , honesty , and customer loyalty better and will now work with them despite living around the corner from clear lake VW. I wish Jerry the best , as he doesn't deserve the short end of the deal his management team gave him. I purchase 3-5 vehicles a year and have never seen events unfold in a manner like they did at Clear Lake VW

    Houston Auto Sales

    Houston Auto Sales

    3.8
    (52 reviews)

    These guys here are great. - very personable, nice cars, with affordable pricing. I'm normally…read moreskeptical of buying from used car places, but this place is awesome. They've even won some awards from Car Gurus; I am not suprised.

    **Careful buying the 2022 Lexus Rx they have listed!!!!!**…read more Drove from austin after texting back and forth for a couple days to work out price. Emilio the sales person was great communicating. We agree to a number I would be comfortable agreeing to before driving 3 1/2 hrs to their dealer. I get to the dealer and the car is not even there. I get to sit around for 15-20 min because the car is still getting an oil change when I get there. After them knowing I was on my way and knowing around what time I was gonna get there. They finally pull the car around. The car has a hit that was not shown in pictures. The windshield has 2 very sizable chips and the tires are dated to 2023 but they feel like hockey pucks due to how dry rotted and cracked they are. Obviously no one in their right mind is gonna agree to pay 30k for a car that needs at the most minimum a new windshield and tires. Robert, the terrible manager there or whatever position he holds. Explains to me that even though those things were not disclosed and are not able to be noticed in a picture. He will absolutely not help me at all in price because he had already brought it down before I agreed to drive out. So obviously im getting pissed. Smart person Robert offers to zip tie or tape up the bumper so it doesn't look like its loose. THEY 3M TAPED IT!! 30k car again. Then I get mad so im just done with this bullshit so I decide to leave. Im my way out. Not so smart Robert offers me to swap our the wheels and tired ( and take care of that labor) from the car I was trading in so that he can make the sale. My car has 18inch base tires. The car they were selling came with 20in premium alloy wheels. This goober ( cant call him what I really want to) really tried to steal more value from me so that he can make a sale. Absolutely no respect shown to the costumer after driving more than 3 hours to see them!!!! Cant trust this guys! ! DONT BUY THE 2022 RX 350 THEY HAVE LISTED IF THEY DONT DISCLOSE THE MASSIVE CHIPS ON THE WINDSHIELD, THE FRONT BUMBER BEING 3M TAPED TOGETHER AFTER THEY HIT IT AND THE MICHELIN TIRES THAT THEY CLAIM ARE GOOD BECAUSE THEY ARE FROM 2023 BUT ARE HARDER THAN THE TUMOR OF STUPIDITY GROWING ON THE MANAGERS ROBERTS BALDING HEAD

    Motors On Wheels

    Motors On Wheels

    4.6
    (49 reviews)

    I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

    Their staff clearly needs more training…read more I called them early in the morning, initially asking if a vehicle on their property that I was interested in (and which was still listed on their website) was still available for a PPI inspection. I clearly specified the year, make, model AND trim. The person I spoke with on the phone confirmed that it was indeed still available for inspection, and could be looked at during any of their open office hour times. With that confirmation in mind, I then placed a $200+ order with a PPI inspection company to schedule an appointment. Hours later I heard back from the PPI inspector who had arrived at the dealership; but with bad news --- apparently, the vehicle had already been sold, potentially days before I had even called the dealership that morning. This was despite the PPI inspector also having separately called up the dealership ahead of driving over and also confirming that the vehicle was available for an inspection that day. All said and done, I may ultimately have wasted a couple of hundred dollars needlessly on an inspection that wasn't even possible to take place in the first place. Motors on Wheels needs to train their staff better to confirm that their vehicles are in fact available for inspection when requested, as well as drop their listings from their website once they're sold. Having potential customers needlessly waste their money on impossible inspections is a senseless waste of money that could be easily prevented with better safeguards and training. If the dealership can't ensure against simple issues like this, I can't help but wonder what other sorts of issues exist at their dealership that aren't as readily visible. I unfortunately cannot recommend this dealership.

    DeMontrond Buick GMC - car_dealers - Updated August 2026

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