I was stuck in a pretty terrible situation with a used vehicle that I bought, and I thought trading it in was absolutely out of the question since doing so would leave me nearly $10k upside down. I went to Clear Lake Mazda on a Sunday (when they were closed, of course), so that I could see a CX-5 in person. Although I wasn't optimistic about being able to afford a new car, I went in to test drive on Monday. Sales Manager, Jorge, was extremely helpful, appraised the vehicle I wanted to trade in, took my information, and paired me with Kizito, a salesperson who he was confident could help me get into a new vehicle. Kizito inquired about my financial situation, the features I was looking for in a new car, and he proceeded to work tirelessly for three days to get me into a new car. On Sunday, I just knew that I was stuck with the car I had (and high interest rate that went along with it), and Wednesday evening, I was pulling out of the Mazda parking lot in a brand new car. And this wasn't just a base model- Kizito managed to work out a deal that got me into the Touring edition, with a Bose sound system and sunroof, both features that were at the top of my "want" list. Because the interest rate on my previous car was so high, and I would still owe so much on it after trading it in, I never imagined that I'd be in a brand new car, with a 0.9% interest rate, and a car payment that was only a minimal amount above what I had already been paying for the 2011 Honda Pilot I traded in. As dramatic as it may sound, I really feel that Kizito and his team saved me. Being the naïve woman that I am, I made the mistake of purchasing a used car with a 9% interest rate, and I knew the financial situation would only get worse as the miles piled on, and the car depreciated in value. Although I was convinced there was no way out of the money-pit I had gotten myself into, the guys at Clear Lake Mazda found a way to make it happen. As a practicing nurse, I put very high value on customer service, and I feel that Clear Lake Mazda not only met, but exceeded my expectations in this respect. I went in to sign papers Wednesday evening, and my brand new car was waiting outside, freshly washed and with a full tank of gas. Geo was the financial representative who helped my husband and I to sign papers, and I can't end this review without mentioning him. When we spoke to Geo regarding the financial details of this transaction, I felt like I was speaking to a member of my own family. He worked with me to arrange my first payment on a date that would work best for my family, and he took time to explain the importance of gap insurance. While these actions may seem small and expected, it put me at ease to know I was getting sound advice from a trusted professional. I have never felt so good about a purchase in my life, and I am so grateful for the guys at Clear Lake Mazda for helping me to purchase my very first, brand new car. I would highly recommend them to anyone looking to buy a new or used vehicle. If you think you are stuck with an older car and high interest rate, think again- if they could help me, they can help you, too. Shout out to Jorge, Kizito, and Geo for an absolutely awesome, seamless, and pain-free car buying experience. read more

This is my first online review ever! I had such a great experience, I had to share! I was *ticked off* at the Mazda Dealer that I normally service my vehicle... I will not mention any names but I will say they are VERY near where the Rodeo is held and where the NFL team plays. The bad dealership could not see my vehicle because they were "overbooked" for warranty repairs. This is when I called Mazda of Clear Lake. A gentleman named Jeremiah answered the phone and immediately took control of my horrendous situation and restored my faith in Mazda. Jeremiah explained that the issue that I was having with my vehicle could be caused by several different factors. He advised me that the dealership did have several vehicles that they were currently working on but that he did not feel comfortable allowing me to drive my vehicle with the uncertainties that surrounded the symptoms that the vehicle was exhibiting. He spoke to his manager Dustin, who authorized the usage of a loaner vehicle at no charge! Dustin agreed that the situation should require immediate inspection. They asked me if I felt comfortable driving the vehicle or if I would prefer them to contact a towing service. I was caught off guard by such sincere empathy and very pleased with their willingness to exceed any reasonable expectation I may have had. When I arrived to pickup the loaner vehicle, I was greeted and directed to Jeremiah. The dealership was very but everyone was smiling and laughing. This was a good sign to begin my experience. Jeremiah, had all of my paperwork ready to go, and he directed the truck where to drop my vehicle. I was given a BRAND NEW CX-9 to drive! Gorgeous! I fell in love with that vehicle and was very disappointed that my vehicle was repaired so quickly. Jeremiah text messaged me constantly allowing me clear communication and status updates on my vehicle. He notified me of the maintenance requirements that I had previously been unaware of. I researched the pricing and found that they were even less expensive than Wal-Mart! When I picked my vehicle up, Dustin (the manager) asked me how everything had went and showed me to my vehicle. He went over everything they did and informed me that everything they did came with a warranty. I was given a plethora of information including my report card, multiple business cards, and the information on how to schedule my future appointments online. The very next day I received an email thanking me for my business and a separate email reminding me when my next service was due. It has been a few weeks since servicing my vehicle and I am still very impressed. I will definitely recommend Mazda of Clear Lake to all of my friends and family and look forward to purchasing my next Mazda (Hopefully a CX-9!) very soon. read more

DO NOT USE DEMONTROND. YOUR VEHICLE WILL BE STOLEN. I will share an incident about a potential inside job of employees who used a fake transport company to take cars from the service center at Demontrond and send them to Mexico to re sell. According to the Hidalgo police department, this incident had links to cartel who used a juvenile mule or stated by the officer "pregnant woman who needed money" to drive the vehicles into Mexico to avoid suspicion. I had dropped my truck off for service to have it fixed, and they needed to keep it for 2 weeks. Since I live in Dallas and the dealership is Houston, they said they would ship the vehicle to me. I was contacted by Border Patrol one night. My vehicle was recovered by border patrol because I have my business logos on the side, which raised suspicion, trying to cross into mexico. When the Texas City police department began to investigate the dealership, they became completely uncooperative. They fired the General Manager of the Service department before police can interview her, and they told police the cameras in the dealership "do not work/fake" and will not provide any footage. How do you have millions of dollars in inventory and no cameras? What are you hiding? Police attempted to reach out to the transport company hired by GM MOTORS only to find out it was FAKE and doesn't exist. Also, I have recordings of the employees admitting they left the truck out on the street with the keys in the gas tank. Never signed off and no paperwork for a tow company to take possession of the vehicle. Texas City officer spoke with me after the investigation and stated he feels this is an inside job and many things aren't adding up for him. Also, the dealership not cooperating raises flags for him as well. Without video footage, he can not charge them for a crime, and since they fired the employees, they are washing their hands of it. I was without my truck for the entire month and half. This affected my business and my job. I lost thousands of dollars along with a stripped truck completely damaged when it came back from Mexico. The dealership refuses to reach out to me directly. Police report below. read more

Jeremiah Corte, is one of the best people that work in the Service Department at Mazda of Clear Lake. He and his team have always treated me with the utmost respect, and honest, anyone deserves. Excellent work and great value for a top team. Along with honesty, integrity, and excellence in service, I fully recommend Mazda of Clear Lake to everyone that may need their car, or truck repaired. It doesn't have to be a Mazda for them to show you the love and support you need when having your car repaired there. Jeremiah will do whatever necessary to repair your vehicle for a fair price. Everyone there is professional and they treat you like a person unlike many of the name brand shops. All they are looking for is money and they don't care if you have other bills to pay. I have gone to other shops just to get a quote for repairs but always return back to Mazda of Clear Lake to repair my vehicle. I will always take my Ford SUV to Mazda of Clear Lake, and I am going to have my son to take my car there for repairs as well. Good, reliable service is a given here -- with attention to detail and with clear communication about possible problems I should be aware of. Jeremiah and his team know what they are doing and they will work with you until the end. Thanks, Jeremiah, and the team at Mazda of Clear Lake Service Department for going the miles to get the job done on my behalf so, I will be able to drive my vehicle. I am so, thankful to God for allowing people to care about others well-being at Mazda of Clear Lake Service Department because most car dealerships doesn't. I love you guys. Thanks again Jeremiah Corte for all of your help. I truly appreciated it. Job well done. Janies Dunbar read more

FEEL CHEATED. I just bought a Mazda 3 from this dealer. I have the 3i model with some options which was originally quote for $22K (Drive-out Price). They added the EXTENDED WARRANTY of $2500 with some other items including the bodily injury insurance and all the taxes and tag which pump the actual price up to $26K. I have no idea the Sale Manager added all those things (He was rushing over those parts when was explaining the contract to me; and well, I signed it without hesitation). BTW, I put $10K down payment for the car! When I came back to ask about the Extended Warranty, another guy showed up and he was extremely rude. He's not even take me to his desk but talk to me right in the middle of the hall. I asked to cancel the EW and he said I already signed the contract and there are nothing could be changed! I feel like he doesn't wanna work out stuff so I just worked away. I GUESS THAT'S HOW THEY DO. WHEN YOU COME BUYING, THE "GOOD GUY" IS THERE; WHEN YOU COME BACK FOR QUESTION, THERE THE "BAD GUY". My wife bought a RAV4 V6 from Champion Toyota dealer and those things never happen, absolutely hassle free. She got the quote price for $26,600 (Drive-out) and it was exactly $26,600 when she signs the contract, as simple as that. DON"T BE FOOLED BY THE FREE LIFETIME OIL CHANGE AND THE 10 ENGINE WARRANTY like I unfortunately did :( They will get something back on you! When you finished signing the contract, they'll treat you not as a customer but a burden! I regret going with Mazda of Clear Lake. I will give them 1 star (zero if I could) for every review online. I DON"T RECOMMEND BUYING FROM THIS DEALER read more

I must begin with stating that I am truly confused as to how some of these hastily written reviews could be true experiences. I have had the pleasure of purchasing and servicing my vehicles with Mazda of Clear Lake since I purchased my 2008 Mazda CX-9 as a brand new vehicle. I have been treated with respect and can honestly say that I could not be more satisfied with Mazda of Clear Lake. I love that Dustin (Supervisor for Parts and Service) and Ahmed (Sales Department Manager) always stop and say "Hello" when they see me in for service. They know me by first name and I know that they are sincere with my best interests. The entire dealership is filled with employees who smile and laugh with me. I feel like I am enjoying time with friends as opposed to dreading to have my vehicle serviced. If you are looking for an honest opinion and a thorough service this should be your first and only stop. If you are only looking for the cheapest service and expect minimal quality than I suppose there are other places more suited for you. I suspect that some of the reviews that I read prior to posting this were written by competitors who are struggling to stay par with Mazda of Clear Lake. As a true patron, I can tell you that this place has always been one of my favorite places to do business with. read more

I have had several great experiences in the Service Department. Most recently, I had the pleasure of working with Brian and I was thoroughly impressed with the level of communication that I received. While my vehicle was in the shop (a day and a half) I received a phone call or text message at least every few hours. I really appreciated being able to plan my day accordingly. It also was reassuring that everything went exactly how he explained that it would. No unexpected or unforeseen issues. When I arrived to pick my vehicle up I had the opportunity to meet with the manager of the shop, Dustin, whom kindly took the time to speak with me and to help me understand how to prepare for my next appointment. I am thankful that this company treats its female customers with respect, and that they do not assume based on gender or appearance that we can be manipulated or that we are not interested in the condition of our vehicles. Thank you to everyone who has participated in creating such a great experience for me over the last 3 1/2 years of servicing my Mazda6 at Mazda in Clear Lake read more

My experience at Mazda of Clear Lake was a very, Very, VERY unexpected pleasurable Experience. Before writing this review, I wrote a first draft. But after viewing other reviews, I realized that it was much too long. Therefore, I would really like to commend/Recommend Chris Loeffler-Credit Union Relations Manager and Matthew Nay-New Car Manager for Extremely Outstanding Service. I was able to drive away with a 2013 Hyundai Elantra-GLS, Zero Down Payment and with credit challenges. These guys went the extra mile for me. Chris continued to be courteous and very helpful, despite my lack of trust with major dealerships. He even follow me to return a rental to get to the dealership and Matthew appreciated my Professional, which I personally feel motivated him even more to get me approved for this car. I have been down this road before with other dealership because I really do not look good on paper. These guys, especially Matthew, looked passed that. I really appreciate you guys. I HIGHLY RECOMMEND MAZDA OF CLEAR LAKE. read more

I recently visited Mazda of Clearlake to trade in my vehicle for a CX5. I have visited many dealerships and am always off-put by the overly pushy salesman attitude, but Mazda of Clearlake was nothing like this. Prior to my visit, I emailed with my salesman, Kizito, and let him know exactly what I was looking for and what my situation was. Upon my arrival, he had the exact vehicle that I wanted ready for me to test drive. There was no pushiness or upsell tactics, which I appreciated. I was in the unfortunate situation of being financially upside down in my Kia that was not worth very much, but the sales team was able to negotiate reasonably with me to make the sale! The whole process was very quick and smooth, which left me very happy with my decision to purchase through them even though they were not the closest dealership to my town. Kizito is a great salesman that will keep you comfortable and laughing through every step of the process. I will definitely bring my business back for any future Mazda purchases! read more

The Service Department was awesome today. I worked with a gentleman named Dustin and he took his job very seriously. He greeted me with a smile and a handshake and took the time to explain the difference between their dealership and their competitors. I must say, I was a bit apprehensive at first based on some of these other reviews but it is clear that only the people who didn't have a good experience are the ones taking the time to do the review. I felt obligated to post that my experience was terrific. I never felt pressured to buy the things that my car needed. I felt informed and like I learned things about my car that I didn't know. When I asked for his opinion he didn't suggest the most expensive route or to do everything at once. Instead he offered a solution of how to take care of each item systematically if I started doing my maintenance with them. That is EXACTLY what I will do from now on. I am more than satisfied with Mazda of Clear Lake and especially Dustin in Service. read more

I wouldn't buy a car here if they were giving one away for free. From sales to service, this place is an absolute black hole -- no accountability, no follow-through, and zero regard for the customer's time. I called for an entire week just to get a simple update from my service advisor, James, on a windshield warranty. Every single time I called, he was either "at lunch" or "out of the office." When I pushed for answers, I was told the service manager would call me back in a few minutes. That call never came -- not once. The burden was entirely on me to keep calling every day just hoping someone, anyone, could help. The harsh reality is that nobody here knows how to do their job. You are not a priority once they have your money and your car. I have been to many dealerships over the years and have never experienced this level of disorganization and frustration. Save yourself the headache and go somewhere that actually values its customers read more

Several years ago, I owned a Mazda 3 and thought I'd never be able to let go of it. It was the best car! A few years ago, life took a left turn and I wound up in a Camaro. The Camaro did not make it through Hurricane Harvey and I decided it was time to go back to my first love. We went to Clear Lake Mazda and had the pleasure of being introduced to Daniel Garcia. His customer service skills immediately shined through as he only seemed focused on finding us the perfect fit car. The car we found immediately sold itself but without Daniels patience and graciousness, we couldn't have completed the deal without him. He proved to be one of the top salesman and mentioned he had only been doing this for less than a few years - who would've ever known! He is trustworthy, knowledgeable and personable. If my first time with Clear Lake Mazda wasn't great enough to bring me back, he definitely has our word to come back a third time! read more

Kenneth Froisy provided honest and upfront service, he was is very attentive, honest and professional. He helped my wife and I find our new vehicle and for a MUCH better price than the other guys. He listened to what we wanted in our vehicle and was very honest with us when it came to what he could or could not do within our budget. He is also very funny and easy to get along with. We have purchased vehicles before and the process overall at this dealership and working with Kenneth was much, much more smooth and best of all... it didn't take nearly as long! We have learned that buying a vehicle does not have to be a terribly long and drawn out process if you're working with someone who listens to your needs and wants first and foremost and secondly knows how to do their job well and efficiently. Thank you Kenneth for making this happen for us! We love our vehicle and will be back. read more

BUYER BEWARE. I purchased a used car from Mazda of Clear Lake. Asked specifically about rust, transmission, engine, cosmetics inside and out, etc. -- basically a checklist of items to test or document since this was being sold as-is with no warranty. The salesman assured me in writing there were no issues, it passed a 150-point inspection, etc. In the 3 months I've owned the car, I've dropped $4K on repairs and am now looking to sell it. The dealership offered a partial settlement when I threatened to sue under Texas Lemon Law, and I continue to uncover new issues. The car was clearly never inspected with any degree of professionalism, and the only thing that makes me more upset than the shady dealings of Mazda of Clear Lake is that I took a settlement instead of taking them to court. read more

I just purchased my personnel 2nd Mazda CX 9 my first one was amazing great vehicle lived up to all my expectations. The service at this location is far above 5 stars which is why my family has a total of 5. My experience has always been exceptional when ever I have come for service and I have to say the same for the buying experience as well. Kizito went above and beyond to make sure I was comfortable with the value of my trade which I was given more then offered at other dealerships. His genuine desire to make sure the new vehicle had all the options bells and whistles that I asked for were met with ease. I highly recommend this dealership Kizito and the excellent service department. Loving my Mazda zoom zoom!! read more

I was thoroughly impressed by this dealership. David Turner welcomed me and listened carefully to my priorities. He was extremely knowledgeable about the market, and always respected my own observations as well. David made sure every one of my concerns was taken into account, and he found me my dream car! Most importantly, they were not pushy at all! The manager was also absolutely wonderful. Every minute of my time was well used, and it took only two hours from start to finish. He showed me how to use everything from the sound system to the way the maintenance would work. Finally, Aaron was incredibly clear, kind, and efficient in the finance department. Absolutely fantastic team! read more

I recently purchased a Mazda 6. I had previously driven a lot our cars in that class. By far the Mazda six was the best one I drove. I do a lot of homework before buying any cars . When I first showed up to Mazda of clear like these guys were very friendly. I was greeted by Dexter Thomas who very thoroughly showed me the car and took me on an incredible test drive. After help me find the one I wanted they got me a great price and a great interest-rate. They made the buying experience so easy and fun for me I will be back to buy another car from them . I have already recommended one of my friends who is soon to buy a Mazda CX-5 from them . read more

Chris: Thank you for such a great buying experience. As for the car, it is exactly what I was hoping for. The Mazda 3, in my opinion, is the best looking model on the road today. The drive back was quite enjoyable. If you can, please thank Nathan for me for providing directions to I-10 at Baytown by the side route. I avoided a lot of traffic by going that way and saw scenery I had never seen before. The trip to Clear Lake was well worth the drive and time spent. Sincerely, thank you again for your help and kindness and for spending your personal time on my behalf. I really appreciate it. Best wishes to you and your family! Howard read more

I had an outstanding experience at #DeMontrondMazda. The professionalism, customer service, and follow-up were all excellent. I brought my CX-5 in for service and was very impressed with how smoothly everything was handled. A special thank you to AK for your guidance and assistance, and to Austin and Dylan for ensuring the work was completed both efficiently and thoroughly. It's clear this dealership values their customers, and I truly appreciate the level of care shown. I would highly recommend #DeMontrondMazda to anyone looking for reliable and professional service. THANK YOU! read more