I want to start off by saying that my review is solely based off a one time stop at this particular location and based off of one amazing waiter.
I am from California and my immediate family and I came to San Antonio Texas to visit some family. We are very fond of Dennys from where we come from since it is open 24 hours and provide good to great food for a reasonable price. Therefore, when we arrived to Texas, we were pretty much HANGRY from the ride over here and decide to eat at our nearest Dennys on Tuesday, August 8th 2017 @ 2:30pm.
Upon arriving, we were stoked at the authenticity of the building. Made us feel like we were traveling back in time or something. When we entered the facility, we were received enthusiastically by a waiter named Javier (He is the reason why I am reviewing this particular Dennys). He made us feel like he was happy for us to be there and had us decided where we wanted to sit at. Once we sat down, he brought our menus and asked what we wanted for our beverages (as per usual). But what made him stand out from that moment on was the way he delivered his customer service. Asking for our beverages may seem like common thing for a waiter to ask for but the way Javier did was different. He used very proper manners by addressing us as mam and sir (might be something silly and small but it started our dining experience very well). He was attentive and made eye contact with you when speaking to you. At one moment, I was on the phone making an important call so I overheard him apologizing for "speaking too loud" and started to whisper while asking my husband if he needed more time deciding what he wanted to eat. Another small gesture yet made me (as a customer) feel like I matter and that he will go the extra mile to provide me with extraordinary service. Also, throughout the time we were there he was very attentive of us and made sure we were well taken care of without making us feel smothered and annoyed. I have been to "high end" restaurants where my husband and I alone would spend like $300 on just our food and receive 5 service from our waiter but I mean that is something that should be provided when spending that much money at one restaurant, yet dining at Dennys where a family of four only spent a little less than $20 and receive that kind of service just blew my mind.
As I mention before, we have been to a load full of Dennys back in our home state as well as across the west side of the country (we travel a lot), but we have never encountered someone with such great service. Therefore, I wanted to thank Javier for the amazing experience that this location and will definitely come back. (Hopefully our tip and note expressed our gratitude). read more