The salesman was very good. I had to take the 2017 Buick Encore a week after purchasing this car…read moreand Grote did repair it but now the Encore won't stop sending the evap codes on this car. Replaced the evap sensor twice and the gas cap twice. I have put a 1000 dollars into it. I wish I never bought this car.

Got a pre-owned 2020 Honda CRv from Grote. a bout a week ago. In had a bad experience with this…read morecar dealership. The sale staff (don't remember his anme) that came to assisted negotiation the price. I really don't appreciate his present as well as conversation. The financial person is ok. The sale person appears to be noce because he want o sale a car. Theere are a few stuff that was promised to complete. However, aAfter I drove the car off the lot, I never heard from them. I sent email, left phone message. I have not heard from anyone from Grote. There are a few things that my friend and I found after I got the car home. I try to contact the sale person that sold the car, via phone call, email, but there is no responses. I don't feel like Grote Automotive treat me well. I have been treated well by onther car dealer. I believe this dealer needs to do better job when dealing with custommers.

Snake oil anyone? Most frustrating & horrible experience…read moreI've ever had. Got my money back for the lemon on Friday and they put it right back on the lot (at a HIGHER price!) the next day!! Never again.

I took my Corvette there to have the oil changed. I waited 1.5 hours for them to even start on my…read morecar. The garage was empty except for my car. The service people were very rude. The next day I went to my son's house and we popped the hood to see what kind of fuel injectors I have. On top of the motor was my oil cap sitting there unscrewed from the oil refill. Oil had been splashed around in the engine bay. I was extremely mad and I WIll NEVER GO THERE AGAIN!!!! Terrible experience. PS Dirty finger prints all around the outside of my car.

We had been shopping for a couple of weeks and our experience here was was really good. Brandon and…read moreJason were both friendly and easy to talk to with, no pressure. We received more for our trade than others had offered and we left with what we feel was a very fair deal. Our next vehicle shopping will start here.

Salesman was great. But, they were extremely dishonest. We were preapproved thru our financial…read moreinstitution and we were very up front about that. They reran our credit again, anyway after we told them we were already pre approved. This kind of thing stays on the credit repost got at least 6 months. My brand new jeep was delivered dirty without a detail job. The vehicle was purchased brand new. We would not buy again from this dealership.

Very good service and I really recommend it because of the variety of cars, SUV, and Trucks they…read morehave and the people who work there. Go Visit the Guaranteed Credit Approval SUPERSTORE Now! You'll be 100% satisfied with as I am!

From the owner: At Ultimate Auto Deals, an A+ member of the BBB, we're proud to be the Fort Wayne area's premier…read moredestination for high-quality pre-owned vehicles. Since opening our doors in 2005, we've expanded our inventory and price range, but one thing has never changed: Our customers always come first. With our in-house bank financing department, we're able to create a payment plan that works for you. And because we work with multiple banks, we can guarantee approval. We also handle all future repairs on-site in our state-of-the-art NAPA AutoCare Center. When it comes to buying a used car, there's only one place in Indiana that's been putting its customers first for 13 years, and our team can't wait to help you find your next vehicle.

Sweet cars is the great to work with. Had a full car wrap and it has been great…read more Got a track car and they are great for wheel and tire fitment/install too. I usually work with Dan, but they are all great. Always satisfied and if there is anything they take care of it.

We recently bought a car from Sweetcars from out of state. Larry and the whole team were great to…read morework with and made it a smooth and easy process - from picking us up at the airport until we drove off. When we arrived the car was in great condition and ready to go, paperwork was easy and quick - excellent hospitality and customer service. Highly recommend these folks and would do business with them again in a heartbeat.

Smooth and easy car buying experience. I didn't get the car i initially wanted (it had already…read moresold), but I got something that better suits my needs. Im definitely a very satisfied customer. They even helped me get it insured quickly! If you need a new or new to you vehicle, talk to Brandy at Big City and tell her I sent ya!!!

I financed a 2018' Chevy Equinox summer 2025'. Had major issues with it 1st week! Took into their…read moremechanics shop 5×'s until issue is supposedly fixed. A few months later the diagnostic came up at the issue had resurfaced so I drove it back to them. When the mechanic checked it out the salesman came and told me the motor was blown and that there was 0 trade in for the car they were going to put me in. (If the motor was blown how did I drive it there? They decide to put me in a 2017 Nissan Maxima with a cost of $23, 000.00 had it a little over a month and having throttle body issues with it already. To shorten the story a little bit, there was no straightforward communication they did not make it right for me BUT MUCH WORSE! Instead of thinking they made it right I now have two open loans for both cars and live on a fixed income of $1,000 a month at 60 yrs old. Hopefully after they damage my credit they will find it almost impossible to finance anyone. Was my very first and last experience with a dealership!!! Big City motors is out to sell problem vehicles and do not care one bit about their customers!!! WARNING: DO NOT PURCHASE FROM THIS DEALERSHIP!!!

I purchased a 2010 Ford Fusion Hybrid on Saturday, 10/28 after having a FANTASTIC sales experience…read more I first looked at the car on Tuesday 10/24 with my Dad and had to work back and forth with Dylan regarding financing over the course of the week due to some credit issues I ran into. He was very patient and helped me through the whole process and eventually got me approved with a co-signer. We finalized the paperwork on Saturday and I drove off. On Sunday, 10/29 my check engine light came on. I had the code read by AutoZone indicating the EVAP valve/canister was bad. I was obviously not thrilled as I had had the car in my possession for 24 hours at that point. I did purchase the vehicle used, as-is and with no warranty, however I felt that given the terrible timing of the situation and the (likely) minor cost to repair it, that Best Deal would take care of me. I called on Monday, 10/30 to discuss with Dylan. I was told at first that situations like these were why they push the warrantee so hard. I agreed with him and confirmed that I understood but having a problem within 1 day of owning the car was ridiculous. They agreed to perform the diagnosis for free, but that I would need to pay for the repair. Very fair, however I got a new car to try and not have issues with it for a while, considering my previous vehicle was quite literally falling apart and in need of multiple repairs. After scheduling the appointment with the service center, I called back and spoke with another gentleman as I found out that the warrantee could be cancelled after 3 months if desired, which I was not informed of at the time of purchase. Had I known that, I would have purchased it with the warrantee to protect myself for at least the first 90 days. They have very kindly agreed to allow me to re-sign the paperwork with the warrantee included and take care of this repair for me. THIS is how to do business. I could not be more appreciative and to me, this demonstrates their integrity and willingness to make a customer happy. I am due to take the car in tomorrow and get the paperwork re-signed, at this time I have the utmost confidence that they will honor their agreement with me. Please give Best Deal a look if you are looking for a used car - but word to the wise - go ahead and get the warrantee!

Bought an Audi from the Warsaw location. Vehicle appeared fine. I was told they replaced some…read moreequipment related to the turbo. I drove it before buying it. I checked underneath for leaks and no leaks. Well, a few days after I bought the vehicle, I noticed oil on the ground. I took it to my mechanic, and he said there are 3 leaks and the cost would be over $1600. He said that someone knew about the leaks because there was a dye on the engine that is used to find leaks. He said they probably could not or did not want to find the leak and let it go. I am not saying it was the dealer, all I am saying is to be aware. My mechanic said that it is possible that whoever knew about this, "rigged" it so it would be okay for a short time and then the problem would show. Unfortunately, I feel like I got screwed on this deal. Beware, is all I have to say.