Got a facial today with my mom & oh woooowww!!! Ashley treated us so well and gentle. She made the…read moreexperience so special. I can't wait to come back to her.

Horrible customer service. Tried to get accommodations for 5 people over a week ago for 5 female…read moremasseuses and they couldn't accommodate..I don't know how this spa could not do this when we have gone to other spas and our requests were made... also they couldn't keep us all around the same time! I told them we had to leave before 12..they had us staggered with 2 at 9am, 2 at 10am and 1 at 11am. I tried to talk to manager or supervisor! He has YET to call me back after leaving messages and calling him! Won't book here again.

My wife and I visited Lapis Spa in Las Vegas twice this past weekend, and it was one of the most…read morerelaxing parts of our trip. We used the sauna, steam room, jacuzzi, and locker room facilities, and everything was consistently clean, peaceful, and well-maintained. My wife had a deep tissue massage and said it was excellent. I even got a pedicure, which was great as well. Even though I don't remember everyone's names, every staff member we interacted with was friendly, pleasant, and incredibly helpful. They really helped make our weekend feel relaxing and stress-free. If we stay again at the Hilton Grand Vacations Club Elara, we will definitely return to Lapis Spa inside Planet Hollywood. Highly recommend for anyone looking to unwind while in Las Vegas.

I've been here a total of three times since 2024. My first two times I had massages with Heidi and…read morethey were fantastic! However, my most recent visit (a few days ago) Heidi was not available and I had Gisele instead. She was kind at pickup, however, as we were talking through the consultation she visibly started becoming detached and I caught her slightly roll her eyes a few times after I asked some questions about add ons. While she stepped out and I was about to get on the table, I stuck my head out into the hall to ask to add an oil add on and she was leaning against the wall on her phone. She immediately put it away and said she could add the oil (I forgot the name of it). I thought this was a bit unprofessional since there are guests walking up and down the hall. During the massage, I asked for her to lighten the pressure and her responses were clipped and she seemed annoyed. I did not feel relaxed after and felt like a huge inconvenience to her. I always go down to enjoy the spa and it honestly was chaotic this time. I always enjoy the sauna shows (Joli is amazing!). The common area was too over crowded and it was LOUD. I get it, it's a social area but the employees should be able to ask to lower the voices in a spa, right? Apparently not. I asked Rolli (he said he was a supervisor) about it and pretty much said that's how it is and I could go to the female only side for more quiet if I wanted. I then saw him approach a female employee with orange hair and they seemed to laugh about it as she looked over my way. Also, all of the warm stone chairs had towels/robes on them to block anyone from sitting while everyone was in the pool. So no one else could enjoy them and again the employees didn't do anything about it. Okay.... I felt unwelcome in that area with them so I went to the ladies side. The hot tubs edges had black/green goop building up. Half the showers are broken. There were dirty cups/bowls everywhere. The star lounge had dirty towels built up. I went to the desk (where they give you your shoes) and there were about 7-8 of them standing inside...men too! Why can they see into the ladies only side? Again, fine I'll move on from that...but they were all so so loud and just laughing and chit chatting. You could hear them in the locker changing areas and the couches where you enjoy the snacks. While the entire spa was a mess! I got changed and left. I didn't even want to mention anything at the reception desk. It was overwhelming and underwhelming all at the same time and just wanted to get out of there. I honestly won't be coming back. The facilities are not being kept up with anymore. The service quality is very low. It was such a bad experience, there are other spas that offer better value for your money.

My husband and I recently visited Loam for a prenatal massage and a deep tissue massage, and…read moreunfortunately, the experience fell short of our expectations. Neither of us felt like our therapists were particularly skilled or well-trained, and the massages lacked the technique and attention to detail we were hoping for- especially considering the price point and the wellness-focused atmosphere. The space itself is beautiful and relaxing, but the quality of the actual treatments just didn't match the environment. We left feeling disappointed and wishing we had chosen another spa. Overall, it wasn't our favorite experience, and we probably wouldn't return.

My mom was visiting from out of town and wanted to make her weekend a spa weekend. Because of…read morepregnancy, I was limited to taking only prenatal massages, so I looked up all the highly-rated places in Las Vegas and LOAM came up. It was easy to look over their services on their website, but to ensure my mom and I could do our massages together at the same time, I found calling them was much better. I had booked the 50-minute Prenatal Massage and my mom booked the 50-minute Thai LOAM Massage with a 50% reservation fee. We were required to show up 10 minutes before our appointments to fill out a waiver and survey, change out of our clothes, and get situated on the massage bed. We were originally going to be in separate rooms but they asked if it was okay to put us in the couples' room; not a problem. They set up my bed with the pregnancy wedge for my belly, and it was pretty comfortable. The only complaint I had was that I had a hard time breathing through the little head hole as they layered a lot of white sheets on top of the bed and made the hole smaller and stifling. I found myself having to breathe through my mouth but it was tolerable. For prenatal massages, they only offer light and medium pressure. However, in certain areas I did feel like I got deep pressure especially in my shoulders as I had a few knots and tightness there. Katie/Kathy was my masseuse and she knew exactly how to work out those kinks while still making the experience comfortable for a pregnant person. I still felt like I got deep tissue massage on my shoulders despite the prenatal massage policy of being at maximum medium pressure. My mom said she found her massage relaxing and loved her experience at LOAM. They gave us water cups at checkout and we left feeling pretty relaxed. I did have a bit of shoulder soreness for 2 days afterwards but that is to be expected for getting the incessant knots out of my back--shoutout to Katie/Kathy! Overall, I highly recommend LOAM for their prenatal massages!

Fantastic experience! Peter is an amazing masseuse. He listens to your needs and does an excellent…read morejob!

They are amazing! Highly recommend! Best massage I've had! They are very kind and take great care…read moreof you

Fantastic experience for Mother's Day! My husband booked me a massage with Noel. Noel was…read moreprofessional and courteous. Hands down the best massage I've ever had! He gave stellar tips about stretching certain areas of focus. Afterwards, I added the 45 minutes in the salt cave. It was super relaxing that I took a little snooze. Highly recommend for anyone needing a little TLC.

We love The Salt Room and come here every time we visit. We have family in the area so we come…read moreoften. The massages, salt room, and the facials are just so relaxing and spectacular. We highly recommend coming to this location for a nice relaxing day. The three hour bliss is what we always get. We will return again.

Clean space, professional and respectful staff. It is easy to make and schedule appointments via…read morephone. I have gone twice for couples massage services. The masseuses are very open to suggestions to make your service comfortable. After your service, you are welcome to relax out on the deck overlooking the lake. Once I did have a masseuse that sounded congested and I came down with a cold several days after. I think it was a one-off experience. I ended up coming back again year later for another treatment and did not experience this. Don't forget to treat yourself!

I want to gate keep this so bad! This is our new massage place for sure. Sierra and August were…read morefantastic for myself and my husband's recent 80-min massage visit. My husband asked if we could immediately schedule our next appointment. We left feeling like "zenned out noodles" in the best way. My only complaint is that I have to wait till business hrs to call to schedule an appointment. Having an online booking system would make them even more top tier in my book!

Strong Thai massage in private rooms (I know couples rooms are available too)! We were running late…read moreand they were so accommodating with our lateness and the rush to their spa was worth it because we felt renewed after our Thai massages (stepping, oil massage combo, and stretching!) I had Wipa and she was so strong and listened to accommodate my weaker muscle areas where needed but stuck to being strong everywhere!

My bestie and I were here for 90 minutes deep tissue massage before the flights, trying to loosen…read moreup some intentions of our tired feet and muscles. My masseur who is an elder lady was pretty good. Even when she was talking, her hands didn't stop. The session comes with your option of hot stone and Ashiatsu massage, a deep-tissue bodywork technique where the practitioner uses their bare feet instead of hands to deliver deep, broad, and consistent pressure while holding onto overhead bars for balance. I had to tell her a couple of times that it's too much and hurt. But my friend's masseur, a younger lady, was milking her time and barely put in any pressure to the massage. I'm happy with my Masseur's service but what might concern me is when I paid, they literally grab all the cash (I was paying for us) before I determined the tips. A bit scary and too aggressive. I didn't even get the chance to see if they gave me the correct changes back or not.

My boyfriend decided to book us a much needed couples massage after EDCLV weekend and we were able…read moreto get a same day appointment. From start to finish, the staff were really communicative with the entire process and asking questions to get a better understanding of each client's needs. Prior to our massage, my boyfriend has been experiencing back pain as a result of frequently driving long distances. Our massauses really knew how to respond to our bodies, providing the perfect pressure and addressing the tensions in our targeted areas. The staff truly have perfected creating a relaxing environment by being thoughtful and intentional with every word and action in their treatment. As a promo, they offer new clients a complimentary voucher for future use(1hr) in the salt room (with future appointments). For the reasonable pricepoint, there is so much care gone into each treatment, you truly feel a sense of relaxation and rejuvenation. I've had massages from budget friendly to luxury, but the comparative pricing + thoughtful experience definately has their competitors beat. I would definately come back the next time I am in Vegas.

We had a couples Bliss and it was amazing!! Facial and massage perfect. The salt room was a little…read morebusy with people that didn't silence their phones but overall amazing experience.

A great spa experience. Massage was incredible. I love the different temperature pools. I must say…read morethe music they play is my favorite part of the experience. The place is super clean and everyone is very attentive. My massage was great, perfect pressure and the hot stones and aroma therapy was great. I will continue to visit.

Our service was unexpectedly amazing! We had a few hurdles before our experience began when we were…read moretold that they don't do services here and we would need to get them at the spa at Mandalay and then walk over to use the amenities. That is actually not the case, and we were able to get our services here and enjoy the amenities here. Our pedicures were absolutely amazing and Z and D did a fantastic job! April was also incredible attentive and helpful with our experience. We really enjoyed the steam room, sauna and cold dip, but the massive hot tub takes the cake! It was so relaxing to have such a large hot tub where you can submerge up to your shoulders while standing! We also were able to unexpectedly enjoy a fantastic lunch at the spa. At check in we asked if we could order lunch and we were told we there was no spa restaurant and they recommended walking down to the food court. However, luckily we found information indicating that there was in fact a way to order lunch to the spa and we had a nice lunch. Overall a fantastic experience and a great hidden gym. The advertising and website of this place truly does it a disservice and doesn't show how fantastic it is.

Had a fantastic experience at Luxury Thai Spa! From the moment I arrived, the receptionist Mint,…read moremade me feel welcome and well taken care of. I went for the 2-hour Luxury Massage with Jasmine, and apparently two hours can disappear remarkably fast when you're that relaxed. Jasmine was excellent--professional, attentive, and clearly knows what she's doing. I asked for strong pressure and she delivered....oh, sweet, sweet pain! LoL The spa itself is beautiful, with great décor and a relaxing atmosphere that makes you forget the outside world exists for a while. Two hours well spent. I walked in feeling like a regular human and walked out feeling like I'd been rebooted. Definitely recommend!

I specifically requested a shoulder-focused massage due to tension and pain, but the masseuse…read morebarely listened to my concerns. I paid $60 for a 30-minute session, and instead of concentrating on my shoulders, most of the session involved stepping and wrestling across my entire body. It felt rushed, impersonal, and completely ignored the service I asked for. To make matters worse, after the disappointing session, I was followed out to my car and pressured for a larger tip. I already paid for the service and did not appreciate being harassed in the parking lot for additional money, especially after my requests were ignored the entire time. Very uncomfortable experience overall and definitely not worth the price. Terrible vibe.