I am surprised by all the negative reviews. I had a leaking tire last weekend and this Firestone was the closest tire store around me. They are open on Sundays and fit me in the next day. I have an all wheel drive car and they didn't try to oversell me multiple tires (although it's probably recommended to change tires in pairs). But I told them I was planning to sell the car soon and they said it was reasonable to just change only one tire. Employees were friendly and cost was reasonable (-under $200) for a single tire. I have nothing bad to say about this place. read more

Firestone Complete Auto Care - Razorblade 1 , Tire 0 - Tires Near Me - Fairport, New York

Even after seeing the negative review, I made an online appt to get my AC checked out. They asked me the make and model of my car and told them what the issues was. I was given an appt. I took time off of work to make this appt just to find out that they don't have the equipment to service my 2019 Equinox because it's too new! Why was I even able to make an appt online if that is the case??? The manager at the store said the call center doesn't know anything about cars so they wouldn't know to ask. I voiced my frustration to her about taking time off to have this appt and not being asked upfront what the refrigerant code for my car was ridiculous! She said, "well I am telling you now! When I called another garage in Fairport, the first thing they asked me was to check the number tag under the hood to make sure they could service my car! I will never use Firestone for anything and also tell my friends and family about my experience! read more

***UPDATE 3/22: I went to another Firestone location today (Webster, NY), and the advisor there found the actual issue of the thumping noise: the parking brake on the driver's side rear tire had rusted out and will need to be fully replaced. The advisor had also done a full vehicle inspection prior to determining this, which is something the Fairport location never did. They could have asked me to do that before any struts or bar links were replaced, but they never did. And my initial disappointment has now turned to anger, because they didn't go the extra mile to find the issue the Webster store found. This has now led me to reduce the star rating from 2 to 1. Do not go to the Fairport store to get work done, they will not help you. And on a side note, I was promised a phone call by Bridgestone's area management on the Fairport issues. Despite being told to wait two business days, I never received any calls at all. The Webster advisor (who was a very nice guy and understanding, the polar opposite of the Fairport staff) said he would reach out to the area manager and call me. He went the extra mile to help me. The Fairport office never did. read more

Inspection. Was told that in order to pass inspection I needed rotors and pads for my rear tires and that it was metal on metal and dangerous. I questioned that as I have 25K miles on it and there was no squeaking or pulsating. I took it to my dealership to have the vehicle checked and I did not need rotors and pads and won't need it for a good long while. I find that unscrupulous to say the least and won't be taking my vehicles there again. read more

Pat the manager is rude, tries to oversell and doesn't honor appointments. You get more knowledgeable help at Walmart.

Run away. I had a 10:00AM appointment to simply switch out snow tires to all terrains. I was told it would be ready between 2 and 3 . It was 5:00. But the best part is all of my tools are missing and they kept the wheel lock key. Pat thinks I should be grateful they found it and actually said, "It wasn't my fault" and "You can catch more bees with honey" When I asked how old he was; he refused to answer. I have worked for over 30 years and I pride myself on deescalating irate customers, he apparently has had no training because his juvenile comments only enraged me and spurred me to get online and write this negative review. By the way, if I get a flat no one can remove the wheels because wheel lock keys are matched to the car. It is a big deal. Not to mention I have to go our of my way to pick it up. read more

Came in to get my snow tires switched off for the season. They did bring to my attention (by physically bringing my tire out to show me) that the tire was on it's last leg and was physically splitting. The tires were the original factory tires. The man was able to recommend this deal they were doing that had a great warranty on. When I was checking out they also helped me sign up for a credit card, with no interest, with Firestone that saved me 50$. Usually a trip to the mechanic can be a bit concerning and can tend to have some untrustworthy figures but the guys at Firestone were very friendly and helpful! read more

My slowly (or not so slowly) dying car is here a lot. I don't mind too much though, because this location makes it realllyyy easy for me. I am a 21 year old female with no knowledge of vehicles, they're very kind and explain things to me well. You can't beat maybe $10 for a complete check over before a road trip. Pat the manager is definitely an asset to this company as well, he always takes care of my car. Thanks guys -"Alannah with the Jeep Compass" read more

I bought and had new tires installed. That went well. But during the installation my car door was scratched and dented. I spoke to manager Patrick King. They admitted damage and offered to pay to get it fixed if I got an estimate, which I did. I have called and emailed multiple times without resolution. read more

Competent, genuinely welcoming, female-friendly, professional customer service from familiar faces during repeat visits to this nearby location :) Love the website! Online scheduling and research was really helpful (better than calling). Luv my new Toyo tires so far - great price too. read more

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Came in with an urgent car situation, staff was extremely helpful and made all repairs quickly. Very fair pricing, too. We are so grateful and will use their services in the future. read more

I've always have had great experiences and customer service at this Firestone for 11 yrs . Patrick and all the employees are very helpful and keep this old lady safe I do a lot of traveling to NJ to see family so I appreciate them keeping my car in tip top shape ! Thank you read more

I had a very bad experience with this company. I requested an estimate for some work that included an hour of labor, but it only took 1/2 hour to complete. I was still charged for an entire hour. When I spoke to the person at the desk about it, I explained that every other garage I've done business with would charge for the actual time it took to complete the work. He told me that they must have been " Mom and pop " organizations. I told him that they were reputable businesses. To make a long story short, he said the price I was given was a quote. I reminded him that it was an estimate. What really bothered me was the attitude and behavior of the individual at the desk. He was demeaning, insulting and condescending. As I left, I muttered " Thanks for the screwing " to which he replied " You're welcome " and laughed at me. A follow-up conversation with the manager did not help. I told him I would never bring a vehicle to them again. Regardless of the monetary aspect of this transaction, the unprofessional behavior of the employee in question is inexcusable. I brought the vehicle here because I had read good reviews about this place of business and because it was nearby. I just moved to Fairport from Rochester and was hoping to establish a pleasant relationship with this local garage. Unfortunately, the search for a new repair facility will have to continue. read more

Talked with the manager and came up with a mutual agreement. Turns out there policy is not to use tire "plugs". If I would have known this upfront, I would have gone elsewhere.....all is good now. read more

Broke down in fairport but firestone couldn't fit me in over the whole weekend even though they knew i was 5 hours away from home. Went to a shop 200 yards down the road and they did everything they could to get me on the road. Thanks for nothing firestone. read more

Went in for tires and oil change. Charged for oil change but did not do Still ad valvoline marked filter on Been going here 20 years will not return! read more