I wish I had caught the name of the associate who handled my recent return here because she is single-handedly the reason why I will never step foot in this location again. She is in dire need of customer service training and it wasn't until I shared with her that I was getting married in two days that she cracked a hint of a smile. But not before she made me feel guilty for my return ruining her day, week, and seemingly her summer. The Sporting Goods industry is a niche industry that can unfortunately be purchased in any other retail environment. In fact, the shoes that I were returning were originally purchased online (and only through Dick's because they had my nephew's two sizes). Customer service and pricing are the two most competitive factors that will keep these brick and mortar stores alive and this location has some work to do... Rant over. read more

Best sporting goods store in the Rancho/upland area. They offer online ordering and shipping to anywhere at no additional cost if you cannot find the color/size or item in store which is great and shipment takes 2-3 days as ground option. Dick's sporting goods is well organized, has a great selection and the service is great. They provide staff in every department to assist, unlike other sporting goods stores that you have to chase down a staff member for assistance. Dressing rooms are in the middle of the store which is also a plus so men and women or children can easily access. Great productive, competitive pricing and selection. My go to for all sporting goods/clothing/shoes. read more

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We were in there over Memorial Day to purchase a bike and Trevor in the bike section was awesome for helping us from beginning to end. We bought the GT Aggressor that was on sale and Trevor assisted us with helmets, bottle holders, etc as well as walking us to the front and making sure we were checked out promptly. Trevor was an exceptional help to us. read more

My husband took his tennis racquet to be restrung. 1 month later and it's still not done. Going to pick up his racquet. We will never go back to this store again! read more

I did some Christmas shopping here for my husband and dad. My husband does this thing where he puts a bunch of things he likes on hold, and then I go back the next day and I buy what I can. Steve was so nice while I was checking out with my purchases. I was trying to figure out what I could actually buy, and he was very patient with me. Everyone was super friendly throughout the store too! I enjoyed my experience and now my Christmas shopping is done! read more

Called into the store and they told me they had a selection of football cards left. When I came in, they had nothing, pretty much shows you the level of service and detail they provide at this location. Easier to order on amazon. All they had to do was simply look in the location that they keep the sports cards and they would have saw they do not have any in stock. Or they could have checked their computerized inventory and saved me a trip. Instead they insisted on giving me attitude in store. They had a number of free workers walking around doing absolutely nothing at all. When I asked for the workers name who took my phone call he quickly walked in the back. If you choose to shop here good luck I'm done here read more

I can't speak on all Dicks locations but this one I can. Unfortunately time to time I have to shop here for last minute needs but this location is horrible and whoever is in charge of updating inventory should just be fired because it's never correct,ever! The customer service here in the last few years is nonexistent especially the shoe department, complete f@#ken P.O.S! This post is just for this location and most of the people that are employed there, not Dicks itself because I order a lot online and have never had an issue. But if anyone from corporate somehow views this post, this location represents your company negatively. read more

Either they were understaffed or perhaps the they were almost nowhere to be found except at the cash register or in the back. When they were present, they were nice. However, 4 out of the 5 staff members we interacted with were undertrained - either they had no idea on how to do a certain thing or don't know where to go for it. For example, they don't know how to do paperwork on a certain item that I was about to purchase. He had to ask his manager every 2 seconds what to do or where to go. He was nice and patient but you can clearly see that he is under-trained. Also, when I ask for help, 3 of them told me that they will find someone who will on 3 different occasions. I waited at least 15 minutes for each and none of them returned to let me know someone was on the way or whether I should wait a bit longer; they simply disappeared. Even at the checkout, there is no standard procedure as to how one employee transfers the filled out paperwork to the cashier. And the cashier has no idea where to look for it. In addition, the cashier does not know HOW to scan a barcode on the product without the supervisor do it. The supervisor was the ONLY one that knew anything about something and she ended up checking us out. We spent wayyy too much time unnecessarily waiting and for staff to have no idea what they are doing. CONCLUSION: Not very good customer service, highly understaffed, and when you find an employee, he or she undertrained and has no idea how to do anything. read more

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We had a great experience! We ordered a treadmill for curbside pick up. It was a very smooth. The store employee rolled it out and even helped my husband lift it into our van. The store keeps a great stock of items. Curbside pick up was easy. and I would utilize again. They also have decent customer service when you have questions. read more

It was my 1st time coming to this store & I loved it! I had just left Big 5, the staff their was beyond rude so I drove to Dick's to hopefully find what I needed (Soccer gear for my son) Deven helped us & went above & beyond, He not only helped me order cleats online for him but he also went out of his way to show me other things he would need & even explained how to put them on properly & the exchange policy incase they didn't work out. Checking out Nathaniel helped us & he was great too! Great attitude & service! I was not in the best mood after the horrible experience with Big 5, but once I arrived here I was very happy with the service the staff provided! I spent more money than I planned but it didn't bother me at all because the service was worth it! Thanks to Deven & Nathaniel they made my day a lot better & even though they didn't have my son's size in his cleats, I got free shipping to my home & they only took a day to ship out & will be here tomorrow! Perfect! (: thank you! read more

If I could give Zero stars I truly would. ZERO. Tuesday we looked online, found the bike but it wasnt available at the closest store. So we purchased the bike from a store that has them "in stock". With the hope that we could pick it up Saturday. The bike is a birthday gift for our grandson this Monday. We recieved the confirmation email. In that email it says, "Pick Up In Store Please wait to receive the ready for pick up email before going to the store!" Well two days later, not recieving the email yet and knowing that the bike was being built, I decided to click on a view status button. Another window pops open and it looks like a standard email....but then I see the status: cancelled. I immediately call to find out why was it cancelled. The young lady that answered was very dismissive at first. She said you should have recieved a cancellation email and it probably went to your spam and you havent seen it. I explained to her that I have recieved plenty of emails from your company, why would that one particualr email go to spam. She continued to explain the reason it was cancelled was because the bike it out of stock at that store. If that was the case, why was I allowed to purchase the bike? I told her, if I had not clicked on that status button, I would not have known the order was cancelled until I called the store on Saturday, to find out the status. Very Bad buisness practices! I've learned my lesson, staying away from your box store and i'm now shopping at a local bike store. I may pay more, but thats the price the consumer pays for good customer service. Your company should take note! read more

Came in to look for new gym shoes, I found 3 today I liked and the 2 associates in shoes were more focused on flirting with each other than helping. They were also complaining that no one was responding on the radios so maybe this review will help someone improve their customer service. Won't be buying shoes here read more

I've been here I want to say like four different times but the last time I was here was the best experience ever! I saw a pair of workout pants on a mannequin and they were the last pair in my size so I asked James this young man who was working that area if he could get them off the mannequin so I could purchase them he was so accommodating he said yes sure no problem I can do it I was so happy!!! I didn't want to go through the online ordering I left the store with a smile from ear-to-ear love this store Store great customer service read more

It's bad enough the Dick's is really the only game in town, but to have no choice but to shop there for sporting goods and still have such incredibly poor customer service is infuriating. They are terribly understaffed, the shoe department never has anyone available to help. When they are there you can tell they could care less about being there to help you. They should go back to the old set up which was self service. They thought they were cute by putting automated stations where you can scan your shoe and a customer service agent would bring it out for you, but they never work. I will drive out of my way to go elsewhere when I can. Get it together Dick's. read more

How is it that this location has entire superstore worth of space but has one tiny corner shared between men & women for cycling/biking clothing? I could extend my arms to encapsulate the width of the area where this location has biking clothing/accessories. It took me close to 10mins to find an employee and when I did y'all didn't have any thing in my size (small/medium). No variety. I still have no idea where male running clothes are because the employee pointed in the direction where they were located instead of walking me over to the location. read more

I got a good deal on golf clubs here at the beginning of the year. What's best is I needed a fitting and hey we're able to do that for free. Taking into account a bad hip and slice (slower swing) they closed up the club faces 2 degrees each. Result? Best performing clubs I've ever owned. Kid at golf dept was very helpful. read more

This place is why brick and mortar stores are dying and truly lives up to its name. Needed shoes for a trip and didn't have time to order online. Came here and found a few pairs I liked. Had to flag down a sales person because the shoe section was a ghost town. Asked if they had a pair in my size. Sales guy says "no." Not "let me help you find something else," just "no." Asked a few more times on different brands, "no, no, no." I finally suggested an alternate size because I really needed something and yay, they had that. Guy goes into the back to grab the box, 10 minutes go by, then 15, then 20. I'm occupying my two year old the entire time. Finally another sales person asks if I'm being helped. I say "yeah, but the guy hasn't come back." As we're talking, the first person walks up and I ask if he ever found the shoes that I've been waiting for. I kid you not his response is "Oh that was you that needed those, yeah we don't have them." He completely forgot and had no intention of coming back! Seriously??? He then recommends I leave and try a different department store that has more shoes in stock. I wasn't rude, I was patient, and I quietly entertained my kid while we waiting for him to come back. Dude didn't care or have any desire to help. I was a captive sale and genuinely needed to leave with a pair of shoes. I didn't. And I'll never be back. read more

Meh - Glorified Big 5. If you live close by, hit them up, otherwise not worth the drive.

I came in to get shoes for my 5 year old and myself And Kara was extremely helpful and went above and beyond to find our sizes !! Highly recommended read more

When my family and I visited this place last week, we noticed some exercise equipment that we intended to use store credit to buy. We tell the guy assisting us about this, and he advises us to proceed to the cashier. We follow his instructions, and when we get there, we tell the woman that we would like to purchase some exercise equipment with store credit. She requests our address and social security number, which we provide, and then informs us that we are not eligible for the credit. It surprised us because we have excellent credit. Today, we called the customer service number to find out why our request was failed, and the woman who answered was really kind and informed us that the reason that we didn't pass was because the lady at the store didn't ask for enough information, and instead of asking us for the missing information, she just submitted it with missing information. I hope the store starts training their employees to do their job fully, instead of doing things half way through. read more

Had to drive back 6 miles to remove a anti theft tag and I had picked up from an order online unorganized and lazy

Regarding flat tire a few months ago. I wasn't going to travel to closest store in high desert that had the tube in stock. Called today regarding the warranty covering the tune up. Makala advised will honor since they were closed, due to epidemic. I'll hopefully be in beginning of next week with proof of purchase and extended warranty read more

DICK'S Sporting Goods - Flat tire on my black Schwinn - Sports Wear Near Me - Upland, California

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The best sports store around! When you have nothing else around you (I live in REDLANDS) you drive 40 mins out of your way to get you kid tee ball gear. The selection blows away its competition, and there's always sales. Only complaints I have, and what stopped me from giving it 5 stars is that some of the staff weren't helpful, but that's was just two people out of the entire store. Oh yeah, and they didn't have any retro Jordan's shoes. But great location and close to the freeway. I wish they opened one out in REDLANDS!!!!!!! Come on do it, do it read more

Always been my go to store! Prices are always a bit high but they have what I need for little league coaching. Today a bit disappointed hearing employees dropping F bombs about arranging a new area of hydro flasks with customers, including kids , around them. Usually top notch customer service at this location. Still won't keep me from getting baseball gear from there. Maybe a chat with employees about knowing their surroundings. read more

ABBY IS ABSOLUTELY AMAZING!! A real life saver. This manger shows so much compassion towards customers and I LOVE it. Great job choosing managing Dicks. read more

Not sure why there are so many bad reviews. Every time Iv been here the staff are very friendly and helpful. They've answered my questions and helped me find items in a certain color or size I want. Kinda funny but I noticed the last time I was there it was the customers who were rude to me. Cutting me off as I was walking and blocking my path when there was plenty of room to let me get by so maybe it's not the employees that have a problem. Just a few people who go to a store that's coincidently named after their characters I guess hahaha. Also store is always organized when Iv been there which is always a plus. read more

They are lucky getting an star from me This is why no one comes to this store after I look for a manager there's no one available, very disappointing. I have to ask for help to look the item and the young guy look at me and does not know. Look at me I am crazy. Never again stopping in here. I go to Bike Store at Ontario Mill Mall read more

Rude employee at check stand..I don't think they need my business. I will drive to another store before going back!

Chicks is now Dicks. I'll pass, this one is too easy..... Dicks is a HUGE sporting good store. I was quite impressed when I walked into the store and there was a greeter kindly asking me if I needed help. I needed my tennis racket restrung and he immediately got on his headset and had someone meet me over in the tennis department. I picked up a pair of strings, was told it would be 5 days to finish, and it only took 2 days. Fantatic! I went to pick up the racket and went to the friendly cashier. I told her I was here to pick up my racket and again she got on her headset and instructed the guy in the tennis dept to bring the racket out. Fantastic customer service and organization! Have the other stores picked up on this walkie-talkie/headset deal? Impressive. Yes, as some of the other folks commented, not super cheap here, but it is a nice store. This place and Sports Chalet in Glendora are my two "go-to" places for sporting good apparel in the 909. read more

Bought a bike, brought it home, everything was out of alignment. Derailleurs both front and rear were off, wouldn't go through all gears, brakes loose. Lots of play and loose bolts. They are suppose to go through the whole bike before you can have it. No confidence. The bike went on sale the next day, the only way to get the sale price is to bring the bike in for a full return, then re purchase. If staff is present, they are nice, but good luck with that. read more

What's good just dropping a little review .Came here looking for a hybrid bicycle they only had 6 men bicycles max but was able to get one .i got the Schwinn model good quality bike I'm quite happy with the appearance of it as well over like the store it's a huge sports store employees were friendly and helpful. read more

Ordered a threadmill for curbside pickup it was such a smooth easy process. As soon as we parked someone was there to assist us. They helped us load the threadmill in the truck . It was bigger than we expected but Kyle was so awesome and helped us with getting ties because we didn't have any. Kyle even helped and showed us how to tie down the threadmill in the truck. It was a great experience they have excellent customer service. Thank you again Kyle ! read more

I go to a Dick's closer to home and I love it, the staff are so helpful, but that was NOT my experience here. I know it's the holidays and the stores are busy, but they seemed sufficiently and had staff at the registers and on the floor. I needed compression pants and the cashier called on the walkie and I waited for about 5 minutes and asked again and he said that no one answered on the walkie. He asked another cashier where I could find compression pants and she said, "that way" and pointed in a direction to her left (which was the entire left side of the store). He looked at me as though that would suffice. When I went to walk through the left side of the store, I saw a floor worker and asked him where I could find compression pants and he shared they only had compression sleeves and was also not helpful. I left the store and definitely would not recommend going there if you need any help finding what you're looking for. read more

You want to compete with Amazon? Then you need amazing customer service. Dick's has the opposite when it comes to customer service. I don't shop there much for this very reason. I went yesterday to look for some items. When I walked through the entrance doors there were four employees stand in front of me and not one said hello. "May I help you find something?" They were too busy chatting, or training or something other than "amazing customer service". I was in a section trying to find an employee to help me. No one had the time. I left without getting anything, and on my way out through the doors two employees looked at me and didn't say a word (i had a mask on too). Very poorly managed store! read more

Was just at Dicks. I understand short staffing and teens working .. but come on. We were in the shoe section with 3 kids.. I asked to measure my sons foot.. guy working there said he couldn't.. the next family came up and asked and he said OK to them! I can't believe I still stayed but I was desperate for shoes for the kids. I waited and waited after giving sizes.. He starts helping someone else and literally had dropped them on a counter without telling me. He has no business working in customer service or sales. Bleh to this place and the people working there. read more

I bought some adidas sport pants and followed the washing instructions and they shrank ! I took them back to exchange the female supervisor at the cashier was very rude ! And unprofessional corporate needs to suspend her she embarrassed me and my wife for being honest ! She needs to learn some people skills she has brown long hair a little over weight and a huge attitude problem ! If she was polite and professional and explained properly they don't take clothes that have been washed I would of accepted It better sense her people skills are trash ! It only made me upset when I purchased the pants everything was dandy the minute it's a problem they treat you like shit !! As if I'll never return to this store it's my local store ! For this degenerate lady to treat me like scum was very disappointing I regret ever being your customer I will drive further to get treated better I will tell all my friends and family not to buy from your store ever again ! Based on your reviews I think corporate should fire and discipline there employees better training gos a long way the male manager wasn't as bad but still needs to treat people like adults not like children like if our money is not good there I felt discriminated and belittled I thought we were past discrimination people I feel like speaking to an attorney about your discrimination rules and possible options ! This needs to stop ! The color of my skin should not determine my service there ! I'm sick of these entitled people that think they can treat human beings like animals they also say there not responsible for there merchandise that I would have to call adidas and see if they can help me ! That was pathetic I didn't make a scene because I'm civil but I'm expressing my treatment at your store so people can read this and think twice about buying at your store I hope corporate gets this review and terminates this employee the female at the register that's seems to be a supervisor ! Thank you for reading I hope I get an update on That employee and here she was suspended and or terminated ! She's only gonna cost the store a lot of money ! Today is Jan13 this happened between 5 to 5:30 I'm sure the male manager will know who I'm talking about ! read more

Had to come get my son a couple of things and had my baby with me, but turned around and walked out because there were so many unmasked people. Baby can't wear a mask and didn't want to chance it so we left. read more

They need to scrap the ordering online and curbside pick up all together. If you purchase something for curbside it should be packaged and ready to go especially something small or low stock since it's a recipe for disaster, if another customer purchases said item then guess what they cancel your online order because of their incompetence which that was the case for us. All we asked of the company was to speak to the manager so we could get a receipt of cancellation or some kind of confirmation that in fact the refund was processed and it took them well over 40 min to get that for us. Look times have changed adapt or customers will move on to easier shopping methods with less hassle get it together dicks sporting goods! read more

My husband and I went in yesterday to purchase a bow flex. We received such great customer service. Dan assisted us with putting the machine in our vehicle. He definitely went above and beyond. We were extremely greatful for his assistance. read more

You guys suck so bad, you sell on the gear but don't even service them. How do you not do board waxes when your literally close to mt baldy. Lame read more