I was down in Petaluma making my big dog food run to Pet food Express. I turned to good ol trusty…read moreYelp to find the nearest Verizon location to pay my bill. Conveniently found this Verizon location via Yelp. Strolled in like a boss. The nice charming guy behind the counter smiled and greeted me as I walked right up to the counter. Me: "I am here to pay my bill please" Him: "okay, what is your number?" I some how only owed $14.80 on my bill? Samsung hooked me up and I got a $100 credit twards my account for the exploding Galazy 7 Note I returned last September. Hey, I will gladly accept any credit from a large corporation. The whole experience was an easy breezy in and out, quick style. ****On a side note**** I would like to add, this location does not charge you an extra fee to pay your bill like the Rohnert Park & Santa Rosa Plaza location does. Another perked bonus this location offers.

We all have to visit a phone store from time to time, and it's rarely a pleasant experience. My…read moregoal was to move my account from one carrier to another and upgrade my phone. After consulting with friends I chose Verizon. I walked into this location cold with my old phone in hand and a bit of paperwork from my old carrier. Jessica, the representative who helped me, was friendly, intelligent, and professional. I was provided with a level of help that is very rare in the complex world of cellular carriers and their often confusing promotions. She explained the fees, was patient about answering all of my questions, and made the experience about as painless and quick as possible. Thank you Jessica for your attention to my needs and helpful advice. You're a valuable asset to the company you work for!

Here's a 4 star to break the monotony of the other 1 star reviews…read more I could have gone in on an off day, no sarcasm intended, when there was no line and was immediately greeted by a young salesperson, Herbert, with no cuts, no buts, no coconuts! Herbert wasted no time to get me seated and we got down to biz at hand. Herbert: "What brings you here today?" Me: "It's my cell! It must have seen better days! When I'm reading the news online, it suddenly switches to yelp reviews! When I'm in the middle of a cell conversation, it frequently cuts me off; It accidentally erases important notes that I have stored in the memo while I was reading them; It changes the apparatus function on me randomly before I'm done with that function; ........ blah, blah, blah" Herbert: "Show me how do you hold your cell ". (Quickly showed him) Herbert: "You don't need a new cell! You just need a smaller palm! (Tongue in cheek) Lol! You are unconsciously pressing on some keys in your cell with your palm or fingers! Your cell is a highly sensitive piece of equipment" (He then showed me the "right" way and I wasn't offended, just felt dorky!) Me: "Oops! God has blessed me with wide palms and fat fingers! " I was in and out in less than 10 mins and Herbert saved me $500 to boot. I thanked him for his honesty. He didn't try to upsell or sell me prematurely a cell that I didn't need. Time for me to go back to more clicking and yelping! Certainly merits 4 stars for my experience in this store that day, don't you think?

One person working, five customers waiting. Couldn't be bothered to say hi to people was they…read morewalked in. Stood there for ten minutes without any kind of acknowledgment. No thanks.

I purchased an Apple 12 from these folks, had to return it: no notification with texts, would shut…read morevolume down at will, selectively would not charge, no email notifications. Traded for a 12plus, same EXACT problems, now out of warranty. While I was there, a woman came in with a tablet they had "fixed," but she couldn't get it to charge at home. I do NOT recommend them.

I went back to your store in Petaluma on East Washington today to exchange my android phone for an…read morei phone. Luckily the same clerk that I'd met before was there to help me again. I'm a senior and he understood my problem with the android and, again, he was marvelous in explaining what I could do to make my new cell number easier to manage. A friend who was with me is going to drive from a nearby town to come back to this same Metro shop because the clerk is so kind and patient! She's ready to change service providers and sign up with Metro. Super service, excellent prices, good equipment. Fantastic.

Avan Wood is an amazing and very helpful guy. Wonderful service not only by him but also the…read moremanager. Let me tell you Avan is amazing and so patient. We had to come back a few times due that my daughter was not happy with the new iPhone. We finally chose one and Avan was extremely patient and not only nice but took the time to explain the features and gave us the time to think about it too. Top noch customer service! I'm impressed and will continue doing business because customer service does matter. Until next time! Chao!

Awesomeness! Drew and Matt are exceptional humans! Patient, knowledgeable, thorough, efficient…read more They both went above and beyond for me today. I appreciate the extraordinary amount of time they spent getting my new account and devices set up. So glad I decided to drive the 1.5 hours to do business here.

I have bought phones and I have had my family's and my phones repaired at Petaluma Wireless for…read moreover five years. I have always received excellent service and great value in every transaction! They have earned the highest rating I can give. Thank you, Marcia Petaluma

Knowledgeable. Responsive. Professional. Highly recommend! Have helped select/purchase personal…read morephones. Have provided technical support over a number of years.

These guys are great, super easy way better than going to the Apple Store! Check out downtown…read morePetaluma while you're waiting!

They must not be in service anymore. Don't have time to drive out there so tried calling several…read moretimes in a span of a week at different times during their business hours and no answer all 7 times.

I worked with Diana and she was incredible. She answered all of my questions thoroughly and…read morehonestly and made the upgrade of my phone seem less. She also added a screen and lens protector to my new phone and did it perfectly! I'm so pleased with my choice. During my visit I also witnessed John, another employee, beautifully handle a very unhappy customer. He de-escalated the situation well and was honest throughout the process. I was pleasantly surprised by my experience here!

Warning: Severe Safety, Accessibility, and Billing Issues…read more In late June 2026, I came here for a promised $0 iPhone 17 Pro trade-in upgrade and paid cash upfront for taxes and a charger. The transfer was never finished due to system glitches. Instead, the interaction escalated when a clerk became confrontational and highly intimidating. The situation grew so severe that staff locked the exit doors, trapping me inside. A police report was taken regarding this incident with the Petaluma Police Department. Despite the unfinished transaction, corporate locked my online portal, tacked on duplicate equipment fees, and auto-drafted my bank account. I have escalated these violations to the FCC and CPUC. Seniors and individuals with disabilities should exercise extreme caution here.

"I went to them because I thought my phone wasn't working right, but they told me my phone was fine…read moreand just needed an update. They updated it for me free of charge! Honestly, they are very honest and friendly. I'll definitely go back there every time I need to fix my phone or any other device. If I had gone anywhere else, they definitely would've charged me just for the update.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.