I worked with Diana and she was incredible. She answered all of my questions thoroughly and honestly and made the upgrade of my phone seem less. She also added a screen and lens protector to my new phone and did it perfectly! I'm so pleased with my choice. During my visit I also witnessed John, another employee, beautifully handle a very unhappy customer. He de-escalated the situation well and was honest throughout the process. I was pleasantly surprised by my experience here! read more

Warning: Severe Safety, Accessibility, and Billing Issues In late June 2026, I came here for a promised $0 iPhone 17 Pro trade-in upgrade and paid cash upfront for taxes and a charger. The transfer was never finished due to system glitches. Instead, the interaction escalated when a clerk became confrontational and highly intimidating. The situation grew so severe that staff locked the exit doors, trapping me inside. A police report was taken regarding this incident with the Petaluma Police Department. Despite the unfinished transaction, corporate locked my online portal, tacked on duplicate equipment fees, and auto-drafted my bank account. I have escalated these violations to the FCC and CPUC. Seniors and individuals with disabilities should exercise extreme caution here. read more

They don't answer phones at this location and make you wait over an hour only to tell you to come back. Terrible customer service here.

This is a 'thank you' to Stephanie for her terrific service yesterday at the store. Through some quirk of technology, my iPhone had become inoperable. Although dubious at first at to whether she could fix it, she persevered and kept working at it until she got it operating yet! Thank you again, Stephanie. read more

David, the manager, was awesome!!! Unfortunately we have had issues with sales reps in the past (including getting hung up on by one prior to walking in the store), but he was the best! Honest and genuine. read more

My experience with Nicholas, the representative, was a great experience. Nicholas was very professional and understood my situation. He was able to make use of the best offers that benefitted my situation. Nicholas also informed me of great upgrade features to be aware of in the future. read more

Chris was able to help me transfer my phone to ATT and order a new with ease! I would highly recommend this location out all the locations in Petaluma and even Rohnert Park! read more

Wont mention her name, just super unhelpful. Very Minimal information. Ended up just leaving.

Who likes to go to ATT? Not me generally speaking. It's always a hassle, always costs a lot and you're occasionally dealing with a stoned 20 something who doesn't know the answer to your questions and is trying to sell you. It's frustrating right?! This recent experience with John was easy, efficient and clearly memorable. We came in with my 6 month old and had a doctors appt in about 45 min. He was great. Knowledgeable, easy to talk, able to explain options clearly and we left buying a brand new phone. I live in northern Santa Rosa but will most likely make the drive to Petaluma in the future because the experience was so easy. Thanks for your time John and I appreciate the way you do business. We will be back. read more

Service is sub par. Team does not want to go the extra effort to steer clients in the right direction if they do not have a product to help them with. A simple question about an iPhone lens cover. The other ATT store said to maybe check them out. I did. They said you know were are not related at all to the other Petaluma ATT store. (They both were anxious to return to their handhelds.) I said it does not matter I just want a little guidance on how to replace a camera lens cover. They said Amazon and no we won't order any. I went to Batteries & Bulbs 3 minutes later. They ordered me a cover, leaned into delivering a fabulous client experience. I Do not recommend the north end of McDowell ATT store - not friendly or helpful. The South end of McDowell store is much more friendly & client focused even as they could not give me what I asked for. Going a little extra mile & kindness goes a long way. read more

I used Jacob O'keefe who is an excellent sales manager. I've worked with him to buy three iPhones for my business of which he advised on how to maximize the sales/offers that AT & T has. Truly, remarkable sales service. I'm also going to buy two more devices from him soon. You can't go wrong with this place. Note: Most stores have a huge turnover rate. This store has had the same employees for years which is very rare to find these day in the mobile phone world. The latter demonstrates that this place takes good care of their staff and the community can clearly see their hard work ethic. read more

Best experience EVER at the N. McDowell Store with John W. I ordered a device from another location outside of Petaluma and had multiple issues. I was recommended to go see John and I am SO thankful for his help. John was professional, knowledgeable, friendly and resolved my issues in a matter of minutes. I will be bringing all of my future business to the Petaluma N. McDowell store in the future. Highly recommend! read more

I have to share how awesome Dianna is! I was having trouble getting my Nighthawk mobile router to work and spent hours over three days at the Santa Rosa Ave store with no success (the store manager told me the Nighthawk was defective). I stopped in at the McDowell Blvd. AT&T store and Dianna was able to get it working in just five minutes! I can't thank her enough! I highly recommend her if you need help. read more

My iphone was not receiving or sending emails. I went into the another AT&T store (The one I bought the phone from) first and the representative said it was a problem with the phone and take it to Apple. I tried this place and they knew exactly what was wrong and fixed the problem within 5 minutes. I told them they should call the other store because they had no clue. Their response was that they are supposed to know how to do something as simple as that. I'm buying my next phone from this place. read more

This review is for the Manager named Andre. I needed to buy myself a new iphone, and hand down my current iphone to my wife, then trade hers in. Every time I do some complicated thing like this at ATT it is a nightmare of process and aborted attempts, repeat visits, etc. Andre was great. He quickly analyzed our ATT plan right off and found about $60/month in savings. He then recommended the right iphone package and payment plan and handled all the phone setup and transfers speedy and without any errors. He answered all my technical questions. I was there about an hour but it was extremely productive and I left with a much better setup than I was expecting at a great price. Andre's service is far above other folks I have worked with at ATT. Thanks! read more

After going to the AT&T store on South McDowell and being told it was a 10-15min wait we left and came to this location...the girl working had 1 person here but chose to talk to someone on the phone giving her directions on how to do things instead of helping the people in store...and I mean 15-20minutes on the phone with someone...and the other clerk is/was on "lunch-break" and she didn't know when they would be back. Is this what customer service has come too?! Deal with your customers in store and be prevelant when it comes to instructions and don't ring people up separately for their phone and then case purchases!!! read more

I was very happy with the service. I was greeted at the door and all my questions were answered. The young men saved me money by updating my service and even helped me get over my nerves about upgrading to a newer phone. read more

Thank you for being so helpful! Needed to replace daughter's phone and asked if they could come outside to speak to me. They absolutely accommodated that request and took care of everything so well. Really appreciate the great service. read more

John was amazingly efficient. Didn't charge me for a sim replacement when they often try to do so. Best att experience I've ever had bar none. Come here if you want service with no wait, no attitude and a smile! read more

I had trouble understanding my statement and Juan Galvan the store manager and his team was extremely helpful and gave us the best service possible. I had my mom upgrade her phone and I can depend on AT&T also highly recommend them for anyone who needs a new phone line. read more

I needed help setting up and pairing my Apple Watch I first went to ATT Store in Washington Square and they said they couldn't do it but I could go on line and get instructions so we went to the store in the Kohl's shopping center and Jordan was sooo helpful and welcoming. Turns out my phone was to old and not compatible so my husband bought me a new apple i phone 11 and himself an 11 pro max. The mgr J C was just as helpful. This is the store we will come to for any ATT needs. Great customer service keeps the people coming back. Thanks to both of you read more

This for the manager at the ATT store on McDowel in Petaluma. I had a great experience with my new phone.She gave me all the correct information, plus helped me take care of a problem I had with my bill. ( I may forgot about a fee, but her suggestion took care of it ! ) read more

I moved to Petaluma and the apartment I moved to, although an ATT-serviced complex, did not have working ATT Internet service. Unfortunately, the first ATT tech who came closed my account--don't know why he did that without my consent. I finally got an experienced & very caring ATT tech rep (Art in Petaluma), who told me exactly what needed to be done, but on the day he came, I didn't have enough time for him to do the lengthy work it required. I set up another appointment and 2 ATT reps (Manny & Christian) from Santa Rosa came, and unfortunately were still learning. Art had left me his number & told me I could call him when I needed the work done. I did and with his manager's permission, he came & helped train the other two ATT reps, still learning & they re-worked my Internet. It took around 3.5 to 4 hours, but they completed the work!! All 3 reps were extremely customer-oriented and went above & beyond to do the work right. So appreciate them! Should you need an experienced ATT tech rep (s) with extremely "customer-first" mindsets, ask for Art (Petaluma) and Manny & Christian (Santa Rosa). They're the best! Thank you guys! read more

Very helpful salespeople! They have many new iPhone 5 Accessories and even help you in putting on the antiglare screens. Bravo to a job well done! read more

Every employee at the N. McDowell store is knowledgeable, friendly, and professional. I have come to this store many times over the years and I have always received outstanding customer service. read more

This review for Andre and the excellent customer service I received on 3/5. I had just left the dump down the road aka the AT&T store located next to Safeway. Frazzled with how rude I was treated, Andre, though by himself, multi-tasking, helped me figure out the best possible options for me. He actually took the time to explain everything and treated me like a customer. Super knowledgeable guy, and very helpful. read more

I work for a business that has had a a problem for 2 days now I wonder why they leave before 5 pm and say they will be back by 9 am tomorrow . They would expect me to pay my bill. Yet my phones at work supplied by them still don't work . Choose another company . read more

Anthony and his team know the technology, the product lines, and how to move through the service menus from the carriers. It's actually fun for me to go in there (though I usually avoid such chores). As a result, I get all my phone related stuff from them. read more

Worst branch ever. The employees apparently have not heard of customer service. Rude staff. Avoid at all costs.

Worst customer service ever. We ordered a landline and they never showed IP during the 12 hour window I had to stay home and wait. THEN, I get a text saying I had to call and reschedule. After wasting an hour of my time already trying to get through to someone competent, I say if they can't call ME after missing our appointment then I'll live without a landline. read more

People here are horrible. My husband called in to ask if we are able to do an early upgrade on our lines. He was told that our bill will increase monthly plan by $25 on top of paying $300+ upfront . They kept pushing us to do the ATT next program which is the same as leasing a phone but paying over $700 overtime. I called an hour later because I was told by a representative somewhere else that my bill will not increase by $25 because I already am on a $40 dollar plan. The representative named Mario on this petaluma store picks up the phone, and asks me if I am calling on behalf of someone else that he already spoke to without even hearing me out. That is just rude and no one should ever answer the phone that way. He then tells me that he is with a client and asks me if I wanted to call back or be put on hold... no one should ever speak rudely to a person on the phone in front of a client. I will NEVER call this store again and never do business with these people. If I didnt have to pay so much money to cancel everything I have with ATT, I wouldve done it right at the second I spoke with Mario. read more

My experience here was ahhhhh not good. The guy that greeted me was cool, but because I didn't understand the NEXT plan. The manager came over while he was helping another couple an started yelling at me with a lisp. I couldn't help but laugh an left an bought my phone from down the street. Even though it wasn't the sales associates fault that was dealing with me. Thought it was rude for the manager to leave the customers he was with to interrupt his sales associate to yell at me. Don't recommend going here for anything not even for a case or a screen protector. 1 star MANAGER killed the experience of getting a new phone! If I could would of gave him NO stars read more

Anthony F has helped me on several occasions over the past couple years. His attitude and expertise have always been excellent.

I've purchased at least 5 phones from the store. Vanessa and Brooke were exceptional. They each went out of their way to give exceptional customer service. They did way more than they needed to, and helped me understand my new phone. They didn't have the phone I wanted in stock, so Vanessa found one in another store, and had an employee who lived in Petaluma drop it off. That saved me a trip. Brooke was very good about helping me figure out ways to save money. Overall this is one of the best customer experiences I've ever had. It's rare to find store representatives that give better service than expected. I will continue to be a customer here. read more

AT&T is the worst company!! Every month my bill is wrong!! Extra fees are guaranteed!! You have to talk to 3 different representatives for over a hour before you actually get a hold of someone who tells you they can help.... they can't!! there just better at making you think they can!! I spend at least 1 1/2 hours or more on the phone trying to get a hold of someone and correct the bill that was suppose to be corrected the previous month. They say they will but they never do!! My time is worth much more!! I've been with them for almost 12 years.. Why, because they are the only company at the time in my area that offer service with somewhat of a decent connection. I get mailers for media com all the time, I'll have to check them out... If Media com charged me a little more and didn't try to nickel and dime me every month I'd be happy!! and I wouldn't be writing this review... If this kind of activity was illegal At&T would be in Jail!! My time and energy is way more important... This company knows how to make money and take advantage of the people that don't know any better or just except this kind of behavior!! If you don't want to be cheated I'd recommend looking for someone else.. read more

We have had the absolute worst service from AT&T Do not use their service, cellular, internet or land line if you can help it. The worst customer service ever. The store makes insurance promises of coverage for damage of phone, no deductible, but really there is a $200 deductible. You always have to talk to someone one the phone. It ALWAYS take a good 45 minutes while you are shuffled from one person to the next. Their tech support is not well trained. they promise follow up and give a specific time they will call back, and don't. We have all of the above services and are just finishing out the contract and will NEVER use them again. Horrible!!!!! The cellular land lines they are pushing have poor quality with annoying beeping every minute or two. Even as I am writing this, I am waiting for "chat" assistance for my internet, "all agents" are busy, please wait. OK, waiting now for 40 minutes. The worst!! I think their customer service philosophy. is just to stall, shuffle, transfer until people just give up. I never rant about any service or business. But they are beyond belief. read more