Was happy to did this spot on Apple Maps. Was in Prescott for work and got out early enough to make…read moreit by here in time to get my cracked up glass screen protector replaced. The female tech was quick and placed the new screen perfectly. A lovely visit and I appreciate this business very much today.

Fast friendly service. Quality work. They are skilled and provide good advice. I have used them…read moreon 3 occasions and am very satisfied. I plan to get my iPhone screen replaced soon.

No greeting, Workers were talking with other customer... the guy stared at me and didn't say…read moreanything. very unwelcoming

Both my boyfriend and I needed new phones and Caleb was our guy! From start to finish Caleb was…read moreknowledgable, courteous, and great with other customers as he would greet every person walking through the door with, " Welcome in".Caleb would help other customers if it was during our downtime of waiting for things like "port overs" and many customers took notice. He explained and reexplained anything we needed at anytime. Caleb was never pushy, made sure all current deals ( military carried over) were on the account. HE DEF SHOULD BE RECOGNIZED ...... AND BE IN LINE FOR PROMOTION ( Great future management)!!!! Good workers and great customer service is hard to find!! Thanks Caleb!

Never will I use AT&T. My father passed away and even though I informed AT&T they still took out an…read moreautopay after his death. I called and the representative stated "we don't process refunds". So they charge you even after death. What a disgrace!

I decided to change back to Verizon for better coverage and I previously used Verizon for about 20…read moreyears. I need my phone due to serious health issues. I spent most of a day and was told I had to come back the next day to finish. I went back and then they said it would be another day! They were very rude and dismissive. This is an emergency phone since I am a 100% disabled veteran with a transplant and the VA calls me all the time. The workers at this store did not care about anyone but themselves.

Absolutely terrible!! We had to special order our phones 3 weeks ago. When they arrived they…read morecouldn't make the deal happen due to Verizon's end. We were told to give them a couple more days and they would figure it out. We went a couple more days later and they said they need another day and everything would be set. We got a call a week later that our phones were in. We work till 8 every night . And couldn't show up till Saturday. This was Wednesday. Apparently they can't count because the seven day rule was only three days for us because they sold it to someone else. They couldn't hold it for three days for us when we had to wait two weeks for them. That's really fucked up to sell someone else's product that they've been waiting for.

Where to start. We were told we could upgrade to two new phones for a total of 20$ extra a month…read more That moving everything over would be easy. 6 hours later my phone wasn't receiving text messages and my wife lost all of her late mothers text and voice messages. 6 hours later we were charged 400$ for " their expertise". A month later our bill was 200$ a month higher. Why you ask? Because the representative changed our plan and didn't pay us for our trade ins. Now Verizon is trying to figure things out on their end and we're still gonna be about 50$ a month higher. This place is garbage, find a real Verizon store.

Here is a place where you don't take your 95 year old dad to service his plan. Here's why. On March…read more1st. 2026 we wanted to help my dad replace his vintage phone that no longer can update. That's it.... Loyal customer your many years. Walked in the store with a whole load of people waiting. Asked a employee why the crowd? Are you understaffed? His reply was yes, very much so, can we get your name and phone number to call back. Sure, gave it. So,how long about? Oh, about an hour or come back 15 minutes earlier to the hour. Having the gift of a 95 year father can be challenging and that's fine, this needs to be done for his safety I'm out here in Prescott from Orlando for a week's visit so my time is valuable to accommodate his needs. We returned to the store to be turned away And was asked to wait another hour. Shame me once, but shame me twice, will awaken that retired military ass chewing moment. This review is for the store manager and corporate. Read the room.... You lost another customer now to T-Mobile where customer service was very much on point and customer satisfaction was evident. Black and white, plain as I can get.

Criminals. Period. Lies, deceit, overselling with false…read morepromises of better service after upgrade, I could go on for hours.

Anna in Prescott was the very best with customer service in Prescott, AZ (west side). She spent a…read morecouple of hours helping us switch from Verizon(horrible!!!!) to Cricket(yay!!!). She was very patient, very helpful and took great care of us!!! Thank you Anna! You made our day.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more

I switched to cricket from Verizon awhile ago and then after having them for awhile I needed a new…read morephone and could trade mine in for a new one if I went back to Verizon. I had always paid more on my bill so I would always have a credit since I'm on disability and never knew if I would need extra money for something and they could take my payment from my credit. I had $711.00 credit on my account and when I left them they told me that they didn't have a refund policy and were not going to give me my money. I wouldn't recommend them to anyone, ever!!! 0 stars