Good service to expensive for senior citizens Tech was on time and like I stated way to expensive…read morefor Seniors. Found more reasonable Tech much more affordable.

Took my wife's iPhone XR there because the screen protector was badly cracked due to a fall. Wanted…read moreto check to make sure that the phone itself was not damaged. The guys there were very happy to inspect the phone (no damage) and to install a new screen protector for me, even though I had purchased it elsewhere. Very impressed that both guys were wearing masks while they helped us. My thanks to them.

Was happy to did this spot on Apple Maps. Was in Prescott for work and got out early enough to make…read moreit by here in time to get my cracked up glass screen protector replaced. The female tech was quick and placed the new screen perfectly. A lovely visit and I appreciate this business very much today.

Fast friendly service. Quality work. They are skilled and provide good advice. I have used them…read moreon 3 occasions and am very satisfied. I plan to get my iPhone screen replaced soon.

Both my boyfriend and I needed new phones and Caleb was our guy! From start to finish Caleb was…read moreknowledgable, courteous, and great with other customers as he would greet every person walking through the door with, " Welcome in".Caleb would help other customers if it was during our downtime of waiting for things like "port overs" and many customers took notice. He explained and reexplained anything we needed at anytime. Caleb was never pushy, made sure all current deals ( military carried over) were on the account. HE DEF SHOULD BE RECOGNIZED ...... AND BE IN LINE FOR PROMOTION ( Great future management)!!!! Good workers and great customer service is hard to find!! Thanks Caleb!

My mother broke her iPhone and damaged screen. Salesman was so patient, helped us through it and…read moregot her a new phone. He made sure we didn't lose photos and contacts. My parents can never remember passwords. The salesman was so calm and kind through it all. EXCELLENT experience.

Where to even begin. The fact that you stopped being able to handle pretty much everything in store…read morewas the start of a nightmare I think in general for the world where you call and people can't even do anything for your account is just mind boggling. Anyone else missing the free upgrades after you had your phone a certain amount of time?! Anyways then let's just keep upping a monthly price for no other reason than they can. AT&T used to be the best option out there for price and service but now they are just as engulfed in the how much juice can we squeeze out of a juiced lemon. So you pay what's said to in your account, a few days goes by and all of a sudden your phone service is disconnected, why you ask? Because there was $10 you didn't pay because it wasn't on the freaking bill. Now in order to get service back up you have to pay next months bill plus and $80 surcharge. But you live in the middle of nowhere and so your WiFi calling can't get you to someone that helps. So via chat you pay what is now said to be $77 in order to reactivat. You pay more than that and still nothing. The chat person with his hands securely hog tied behind his back while bent over by this company can't offer any assistance other than call. WE CANT CALL! So in a world full of greedy people, rude people, turn the cheek people, take them by surprise and tack on more people. I hope you rethink how you "help" your consumers. Thank you for listening to my Ted Talk.

Never will I use AT&T. My father passed away and even though I informed AT&T they still took out an…read moreautopay after his death. I called and the representative stated "we don't process refunds". So they charge you even after death. What a disgrace!

I live out of state but purchased a phone for my son who is a student in Prescott and Alex made…read morethis order fast and seamless. He was very helpful with the process and with his communication. I highly recommend working with Alex and this location for their professionalism and business standards!

Absolutely terrible!! We had to special order our phones 3 weeks ago. When they arrived they…read morecouldn't make the deal happen due to Verizon's end. We were told to give them a couple more days and they would figure it out. We went a couple more days later and they said they need another day and everything would be set. We got a call a week later that our phones were in. We work till 8 every night . And couldn't show up till Saturday. This was Wednesday. Apparently they can't count because the seven day rule was only three days for us because they sold it to someone else. They couldn't hold it for three days for us when we had to wait two weeks for them. That's really fucked up to sell someone else's product that they've been waiting for.

Criminals. Period. Lies, deceit, overselling with false…read morepromises of better service after upgrade, I could go on for hours.

Here is a place where you don't take your 95 year old dad to service his plan. Here's why. On March…read more1st. 2026 we wanted to help my dad replace his vintage phone that no longer can update. That's it.... Loyal customer your many years. Walked in the store with a whole load of people waiting. Asked a employee why the crowd? Are you understaffed? His reply was yes, very much so, can we get your name and phone number to call back. Sure, gave it. So,how long about? Oh, about an hour or come back 15 minutes earlier to the hour. Having the gift of a 95 year father can be challenging and that's fine, this needs to be done for his safety I'm out here in Prescott from Orlando for a week's visit so my time is valuable to accommodate his needs. We returned to the store to be turned away And was asked to wait another hour. Shame me once, but shame me twice, will awaken that retired military ass chewing moment. This review is for the store manager and corporate. Read the room.... You lost another customer now to T-Mobile where customer service was very much on point and customer satisfaction was evident. Black and white, plain as I can get.

Anna in Prescott was the very best with customer service in Prescott, AZ (west side). She spent a…read morecouple of hours helping us switch from Verizon(horrible!!!!) to Cricket(yay!!!). She was very patient, very helpful and took great care of us!!! Thank you Anna! You made our day.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more

I switched to cricket from Verizon awhile ago and then after having them for awhile I needed a new…read morephone and could trade mine in for a new one if I went back to Verizon. I had always paid more on my bill so I would always have a credit since I'm on disability and never knew if I would need extra money for something and they could take my payment from my credit. I had $711.00 credit on my account and when I left them they told me that they didn't have a refund policy and were not going to give me my money. I wouldn't recommend them to anyone, ever!!! 0 stars

Verizon Equipment is awful. Have had to replace a brand new iPhone and internet box and booster…read morewithin the first week of service. T Mobile is far and above better for the past 6 years. We should not have switched.

Allowed a fraudster to purchase two Apple Watches on my account. Where is your due diligence on…read morecustomer purchases?