Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.

Walked in to browse the vehicle selection only to find myself in the midst of an argument between a…read moremiddle aged woman and the manager of the dealership (I asked who he was). Not sure what the argument was about but the manager's behavior toward the woman and the things he said to her were completely out of line. It's obvious he has no respect for women so I could never, with a clear conscience, support this business. I turned around and walked out. There are plenty of dealerships that would appreciate a hard working woman's dollar.

Given one price and magically when it comes time to buy the car, a magically $4000 appears…read more Yato wonders "why the sudden price increase when it comes time to pay?" Apparently the online price was incorrect, although I confirmed it with 4 different people. Waste of time. Do not go here. Go anywhere else.

I had a smooth test drive and purchase experience. The salesperson was knowledgeable and answered…read moreall my questions. But after driving off the lot I noticed a small electrical glitch with the infotainment screen. When I called the service department to schedule a fix they were dismissive and booked me out a month. It took three phone calls to get someone to honor the pre-owned inspection they claimed to have done. Love the car but the after-sale support is lacking

False advertising at its finest…read more Their website is full of prices that simply do not exist in real life. Nowhere do they clearly explain that these "deals" only apply to some vague "select inventory." What that really means is the price you see online includes an extra ~$100/month discount that magically disappears the second you walk in. Conveniently, every car you actually want is "no longer part of that program" or "just sold." Classic bait and switch. On top of that, the place is completely disorganized and unprofessional. Communication is poor, expectations aren't set, and everything feels intentionally unclear. The sales manager, Sam, has zero interest in honoring what's advertised online. Instead, they look for every possible angle to increase the price once you're already there. If you enjoy the old school pressure tactics like "what's it going to take to earn your business today," this is your spot. Just know the number you saw online is nowhere close to what you'll actually pay. Expect it to jump 30-50% by the time they're done. Save yourself the headache and go somewhere that values transparency.

I am pleasantly greeted by the manager; Aaron after being directed from the car rental door around…read morethe building by a representative. Apond entering the sales department; which exudes an aura of calm, I was matched up with a concerned sales professional who was interested in what I was looking for in a new car. My specific need was a 3rd row that could accommodate my 3 grandson's. The SUV she thoughtfully suggested happened to be the one. Other features also stood out. I have this thing about lifting the hood to observe and listen to the engine running. Apond looking at the next vehicle with a 3rd row, before I entered the driver seat, Rose put the hood was up for my visual and hearing the motor run inspection. For me along with no pressure sales, I appreciated Rose's concern for me ;the client to be pleased with the process. A pleasant car buying experience was the result of me being blessed with Rose's expertise and genuine concern for providing the client with positive outcome in the sale. Great job!

Peter, Connor, Brian and the whole team are amazing!!!! Peter is a Angel. My life took a great kick…read morein the Ass last year and Peter was with me all the way! They are all very Professional and Human.

We had a wonderful experience working with Stephen as first time clients with Make and Model after…read morea friend referred us. He is very professional, had a great attention to detail, and made us feel at ease while looking for a car to purchase, helping us find a good deal while not pressuring us. I think the best review I could leave would be to copy and paste the text I sent Stephen the day after we received our vehicle at our home. -- Hi Stephen - thank you again for all of your expertise and services finding and leasing our new BMW! Is it normal for your customers to be kind of sad when the purchase is done and feel like they should invite you out to grab a beer or to the next neighborhood barbecue to say thank you? From reading your reviews on Yelp, I doubt we are the first. But we never felt like that after buying any of our prior cars. It's nice to have someone "on your side" in the car buying experience. Thank you!! -Ron, Raleigh NC

Spoke to Stephen about my situation, and he took time and great effort to walk me through a…read morescenario that would immediately alleviate my pressure points and set me up for success in 6 months to a year once my credit is fixed. I know I will be reaching out to them again once I am in a better position to buy. Highly recommend!

Even though my lease is closed with major world and I returned it. I am still getting phone calls…read morefrom this place asking if I returned the car. I guess it's hard with so many different lots taking car of seperate business communication can be lost somewhere but it is frustrating as the one responsible for payments as you can imagine. Midway through my lease I went to talk to the dealer who dealt with me, they said he is no longer with us, I explained the situation I was in and they laughed and said this is why that particular dealer is no longer working with them. I realized no one is willing to help so I kept my lease till its end. I return it in December 2019. Again, still getting calls from major world asking if its returned. The loan company says the dealership told them I returned it but they didnt provide any other information they need to give me a closing bill and it's difficult for the loan company to get ahold of anyone to find out for example who accepted keys, how many miles and date of return. So keep receipts! On the plus side every employee is nice to meet and talk to. They were quick to help me because of my credit. But trully it's a business with a purpose to sell and deal cars. I thank them for their service...

Buying a new car from a different dealer made me realize how I was ripped off by this place…read more Live and Learn.

I went to get my tail light replaced after being swiped whilst parked. I've been coming here for…read morethe past five years and I have always had exemplar service. Cassandra in particular always takes care of me with a bright smile, congenial personality and she always makes me feel like I'm family. Communication is clear I always understand what's going on . Although it can be mind-numbing boring waiting for your car to be serviced., I find that time flies once I'm waiting. They have a nice set up for people -Internet connection snacks and TV. I was in Buffalo for a year and I never use any of the Mazda's Upstate because I really trusted this particular location . So thank you for taking care of my car as usual not only does it help to have reliable mechanics but having a customer service that really does go the extra mile is important! Thankyou ! see you soon .

I needed a new car and after doing some research I landed on Koeppel Mazda for being the largest…read moreMazda dealer in the boroughs. I didn't want to travel to NJ to buy a car and Koeppel had what seemed like many positive reviews. Made an appoint for a test drive. Enjoyed the car even more this time around. Met with Jim Mendez who made the car buying process very easy. We went through the numbers, ran my credit, signed some documents and we were done! Jim was upfront, clear, and consise. No added weird fees either. And just like that the car was ready in a few hours and I went home with a brand new car. Buy here! Will update the review when I deal with the service department when the time comes.

The Quality and Value for my buck was definetly worth it, Enrique updated and kept me informed. I…read moredidnt have to bother them at all, they truly know their stuff at Bimmer Motors Group I couldn't be more satisfied! I don't usually write reviews, but I had to for this one. After taking my car to several different shops (even ones that ran multiple diagnostics), no one could figure out what was really wrong. It was super frustrating -- until I brought it to Bimme Motors Group. They actually got to the root cause of the issue, explained it clearly, and fixed what everyone else missed. My car is finally back to running perfectly, and I'm driving again without the stress or anxiety I had before. You can tell they genuinely care about getting things right, not just guessing or patching up problems. I'm so grateful I found them and will definitely be back if I ever need service again. Highly recommend!

great service center for BMWs. Staff are friendly and honest about what needs to be done.read more

I had a very good experience purchasing my car at Shah jee motors. This location may be smaller…read morethan most however the customer service is definitely what makes them stand out most in my opinion. Not like other dealerships where there's 50 employees running around and they're rushing you into making a bad decision and making up lies and false information to make you spend more. At Shah Jee Motors I was greeted and not rushed and helped every step of the way leading to the purchase of my new car. They kept their word and I left not feeling taken advantage of and that's very important for a hard working person like myself whom only has one day off of work per week. My time is valuable and they were very informative and made the process easier than most. So if you're looking for good customer service and comfort with good priced vehicles. Shah Jee Motors is the place to go! -EP-

Great people helped me a lot Got a 2021 Honda CR V they helped me through the whole process thank…read moreyou shah jee

I sold my 2019 Infiniti QX30 back in January on TrueCar. I had the most pleasant experience with…read moreLouis, he made the sale easy and stress-free and we got the whole process done in about 30 minutes.

Go to Great Louis! Fair and easy deal. I traveled whole the…read moreway from the West Coast to NY. I didn't need my car anymore and found this friendly corporation online. It took less than an hour, all done!