I highly recommend this company based on my experience with their employee Roger and their front office. I purchased a dishwasher from Costco with installation and removal of the old dishwasher. The company contacted me by text and email, setting up an installation date and providing an ETA. Roger arrived on time and he was very polite. He removed the old unit, installed the new one, and then he answered all of our questions. He explained how it worked because this model has WiFi and an app, which is new to us. He went over and above the typical installation service. Definitely call this company for your installation needs! I was very surprised by how easy and quick the post-purchase installation process was. read more

David was great! My GE profile microwave decided to kick the bucket after eight years. I ordered a replacement and David from DCC came for the install. He was very friendly, took no time to do the installation, and cleaned up after himself. I would highly recommend this company and would definitely use them again! read more

Excellent professional installation. Adel was very professional and installed in a quick time. He did all the work by himself without any help. read more

Del was amazing. He got here on time and left with everything working. All the trash was cleaned up afterwards and no damage was done to the appliances or floors. Highly recommend!! read more

Dishwasher install done by Victor V. and team. They did the install while I was on a call for work and they finished before I knew it. Would definitely use them again. read more

Jorge was so thorough and fast with the dishwasher install and haul-away! Very helpful and professional and very punctual too!

Thank you, Jorge for installing our over-the-range microwave. Jorge was professional and efficient. Highly recommend DCC. If we are able to request Jorge in the future, we definitely will. read more

George, our Bosch dishwasher installer, was the best! Professional , tidy and easy to talk to. Very happy with the service and install. Glad I chose Costco and glad they sent George. 5 star service! read more

Jaime was our installer for the day. He gave me a call the morning of the dishwasher install to let me know what his ETA was. He arrive promptly at that time. He started with an inspection to ensure the install could be done properly and communicated through the entire process. He was properly thorough and remove all packaging materials. While doing the install he didn't try to sell any additional services. I would be happy to work with him again on any appliance hookup. read more

I bought a new dishwasher from Costco. Charles from Direct Connect came to install it. He did a great job.

Outstanding service, great attention to detail, fast and efficient appliance installation service were provided by Service Technician Andrew and Dispatcher Annette of DCC, related to the recent delivery and installation of a new dishwasher purchased at Costco. Communication related to our delivery and installation date and time were made way in advance of our expectations, and two more communications were received both the day prior, and again on the early morning of our scheduled service appointment day. Service Technician Andrew was very personable and professional, including his much-appreciated use of a carpet protector mats and shoe coverings (to prevent damage or soiling of the floor coverings from boxes, etc) during the delivery and installation process. All required installation materials were provided and on the service vehicle. In addition to a solid installation, with care to ensure equally gapped spaces from all cabinet edges at our request, Andrew demonstrated each function of our new appliance with patience, and presented the various equipment paperwork and documents to us for safekeeping. Site clean-up was excellent with no cardboard, tape, or left over hardware requiring our further attention or handling. Andrew, Annette, and DCC represented Costco's Customer Installation Support Program in an outstanding, highest service quality manner. C. Burns Huntington Beach, CA read more

Quick and professional installing my dishwasher and came early, will use again. Thank you

Jorge did a fantastic job installing a new dishwasher for us. He was on time, explained our options well and installed everything properly.

Jaime and Adriana from DCC delivered and installed a dishwasher purchased at Costco. It was quite a bit more complicated than I expected because a new floor had been put down in front of my existent dishwasher, making a lip with a very tight fit. They spent a long time carefully removing the old washer making sure not to scratch my floor. While crawled up underneath my sink, Jamie even had to saw off a plastic part of the old washer. The whole process ended up taking about 90 minutes. To me it seemed like a real pain, but they remained upbeat and pleasant. To demonstrate how well I think DCC did their job, I need to contrast their service with a recent experience. In the last couple of years, I had a refrigerator and clothes washer delivered from two of the largest hardware retailers. Both stores used the same major logistics company to remove the old appliances, and deliver and install the new ones. The refrigerator installation was a total nightmare situation. The doors were supposed to be reversed. They ship with the hinges on the right, but can be moved to the left. The door reversal was written in the notes on my purchase invoice, but a code ordering the installers to change the hinges ended up somehow not being forwarded to the installers, so they would not reverse the doors. I had them call their supervisor, who refused to authorize reversing the hinges. I called the department of the retailer that facilitated deliveries, who then made calls to intervene, but even that didn't get the delivery service to reverse the doors. All these calls took a decent chunk of time. Only when I told the installers that I was refusing to accept delivery of the new refrigerator, did another call to the supervisor result in the authorization for them to take five minutes to reverse the doors. After watching this, I could tell that If I had to change the hinges, it would've probably taken me a couple of hours to figure out and complete the process (with another person required to assist), but for somebody doing it for the thousandth time, it's just a quick easy job. My experience with Jaime and Adriana from DCC, was the exact opposite. Without hesitancy, they did so much work to carefully remove the old "stuck" dishwasher, while being super friendly. Jaime even gave me his phone number saying I could call if I needed any additional help. I googled DCC, and learned that they are a "white glove" service. Their mission is to make the customer happy. I sure couldn't be any more pleased. Costco had the best price and store policies for the dishwasher, but I'll be buying all major appliances from them in the future, in large part, because they use DCC. Thank you, Jaime and Adriana! read more

Had a great experience with direct connect connections. Roger was my installer. He took his time and did a fantastic job even when it seemed like the install wasn't gonna work he took his time and got it done. read more

Fantastic install for our new dishwasher today by Ismanuel and Alfonzo!!! They installed it in a flash! They called ahead, arrived on time, let me know all the details of installation and most importantly, did the job right! Thank you Ismanuel and Alfonzo!! We will definitely be calling you again and highly recommend them to anyone needing appliance work or more!! read more

Direct Connect Connections - Samsung Dishwasher! - Appliances & Repair Near Me - Brea, California

Jaime installed our new dishwasher (Bosch from Costco) He was very personable and professional, had helpful information and answers, and took great care to keep me informed on installation needs. He and his assistant were polite, thorough, and left the space clean, and the dishwasher was ready to go. read more

Great service from these professionals. They came with my dishwasher order from Costco. Quick, clean, courteous, and answered all of our questions. read more

Ordered a dishwasher from Costco, was delivered via DCC, technician Nevil Matus removed and hauled away our old LG and installed a beautiful new Maytag into a very tight opening with a perfect snug fit. Everything was done in only a few minutes, with no mess and no fuss. I should have replaced that lousy LG ages ago. Highly recommend Costco and DCC for your appliance needs! read more

Direct Connect Connections - Appliances & Repair Near Me - Brea, California

Thanks to Annette and Andrew for my Whirlpool delivery and install from Costco today. Glad you had booties and floor rug as it's wet this morning. You guys work so efficiently leading to a quick installation and patiently explaining the air gap issue . read more

Direct Connect Connections - Whirlpool dishwasher - Appliances & Repair Near Me - Brea, California

Great Installation Services! David Fernandez from DCC installed our double oven from Costco today. He communicated his arrival time nicely and was pleasant and professional throughout. Dave provided A+ service! read more

Very happy with the timeliness and care of installation tech Jorge. Jorge was very professional in installing my new cooktop. He explained my options, did the work, and left my kitchen nice and clean. Overall very good experience. read more

Jorge did an excellent job on the installation of our new dishwasher. He was upfront on additional costs and bringing our electrical outlet up to code along with rerouting our 10' drain hose, water line and electric cord. Cleaned everything up and hauled everything away. Very polite and professional. He is the best! read more

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Extremely rude and unprofessional delivery person. Unbelievable that this company would send someone like this and then not listen to the customer about how their employee behaved. He was raising his voice and RUDE. read more

Jorge was the BEST! Great service. Clean, on time, professional. We are very pleased with our new Dishwasher!

Bought a new dishwasher from Costco and Oscar came to do the installation and removal. He was very friendly and knowledgeable. He made sure it was explained clearly and installed perfectly. read more

I purchased a dishwasher from Costco and waited a month for the direct connect connections installation. The installation tech didn't turn off the water to the house and broke the water line. My kitchen and basement flooded. Additionally, he separated my granite countertop from the cabinet and sink and claimed it was like that before. my under sink cabinet won't close, there is a large gap between my countertop and sink and my cabinet is bowed out. Worst installation experience I have ever experience. read more

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very professIonal installation Well done and communication was great throughout the entire process read more

David Fernandez with Direct Connect Connections was outstanding! He called me the night before to tell me the time he'd be there. Then, the next day of the installation, he called to tell me he was on the way. He was right on time, and he did excellent work! read more

Jorge did a great job installing our dishwasher. Very efficient and it was unobtrusive.

I buy lots of appliances from Costco and DCC does the dishwasher installs. I've been happy w/all the DCC personnel so far but Jaime who installed my new KitchenAid dishwasher was truly top notch. read more

Jaime did an excellent job on the dishwashing installation and explained to us the maintenance recommended to make the appliance last longer. Thank you Jaime! read more

Direct Connect Connections was wonderful! Our dishwasher broke so we purchased a new one from Costco. Costco handled the delivery and Direct Connect handled the installation. Immediately after Costco left, Guillermo texted me to confirm they delivered it. A couple hours later, Guillermo was there and installed and hauled away our broken dishwasher. He was great! He was installed it in no time and was very nice. The level of coordination between Costco and Direct Connect was great. Would definitely use this company again. read more

Absolute scammers. They get contracts from Costco to do appliance installs. When they get there they tell you the air-gap is a "hazard" and will install a new one for $85 dollars ($5 part, 5min install). They think since you are paying for install you dont have experience. Well the technician, Fabian Perales, was wrong. I have installed many appliances. This is classic oil-change scam where they make up BS to charge as much as you will say yes to. read more

Direct Connect Connections - Scammer/employee of Direct Connect Connections: Fabian Perales - Appliances & Repair Near Me - Brea, California

Good service and good people! They helped to clean up the floor before installation, quick and good job.

Viktor was incredible helpful, kind, and punctual. He was very attentive and worked insanely efficiently. Highly recommend

Bought a new Whirlpool dishwasher from Costco.com. Juan and his team from DCC did an awesome and prompt job delivering and installing our new dishwasher in one day. No second/separate install date was needed. He and his team were on time and we were in contact with him the day before and the morning of the install. He went over what was optional and what was mandatory for the install, which was a GFCI AC Power outlet. If you don't have one to power the dishwasher, you're going to need one. They also hauled away the 20 year old dishwasher that came with the our house. read more

The best and fastest installation. They were friendly and watched out for my hardwood floors. They cleaned behind the old dishwasher. Thanks so much for doing a great job. read more

Jorge was on time and very professional. Highly recommended for any of your appliance install.

This was the most unprofessional and terrifying installation experience in my entire life. I ordered an over the range microwave from Costco and DCC was assigned as installation company. The whole process was extremely unprofessional and I have never experienced anything like that. The installer first contacted me at 9:18am and let me know that he will be there in an hour. He reached out again at 12:29pm and said that he's 30 minutes away. At that point I already had to request a day off at work. He finally arrived at 2pm. He wasn't gentle with unpacking the microwave. Everything from unboxing to handling the new appliance seemed rushed and careless, but I tried to be nice and didn't say anything. The installer didn't bring any protective covers when he first came in. I put my own towel on the brand new stove that was installed a few days earlier by Costco to try to protect it. He finally went back to his car and brought the cover. I asked to remove my towel but he decided to leave it under his cover (fine by me, but I regretted it later). He proceeded to install the microwave...Without telling me anything, he drilled a hole in my cabinet (there was already a preexisting hole from the old microwave for the wire). He said the new hole was necessary. Without aligning anything, he drilled the plate to the wall by eye and started installing the microwave. I was hoping for the best. He couldn't handle it on his own struggling to hold the microwave (it's heavy) and drill bolts at the same time. At some point, my boyfriend had to hold the microwave for him, so he can drill the bolt into it. I don't understand why DCC sent only one person when the microwave is clearly heavy to hold and it's almost impossible to drill the new holes while holding it with one hand! He started drilling and said that he can't install the microwave because the bolt doesn't go in and blamed it on the "manufacturing defect". Well guess what...he drilled through the top of the microwave next to the bolt opening. I'm not a professional, but if there were two people installing it, one holding the microwave and one securing the bolts it probably would've gone better...Unfortunately, DCC only sent one guy. While he was doing the installation we smelled that something is burning. He looked down and said that the protective covers are burning on the stove. Apparently the stove knobs were turned to "on" while he was installing the microwave. We had to put them in the sink ourselves to eliminate the fire hazard. He never asked to turn off the power to the stove which I would've done gladly from the electrical subpanel. Both my towel and his cover caught on fire! In addition to that, from putting the microwave on the stove multiple times, it damaged the stove surface and two burners (the brand new stove). He said he'll go to Home Depot and buy a solution to clean it. He came back with an Easy Off that can't be used on the ceramic surface of this stove (per manufacturer instructions). He scratched the microwave on the side during the installation as well. Costco said that we need to refuse this delivery, so I did. Now I am left with no working microwave, a damaged stove, a dirty kitchen, and a burned towel. The old microwave is still here as well! I contacted DCC and they just asked for pictures. Haven't heard anything back after sending them. Now I have to wait for a week to get a replacement for the microwave and a stove. Both old and new damaged microwaves are sitting in my living room. The stove is damaged and wow to make it better Costco has assigned DCC as a delivery company AGAIN. Maybe I should go buy a fire extinguisher just in case they decide to set my kitchen on fire again next week... read more

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