I recently had 2 tires that needed to be replaced and the assist Conner was the utmost professional gentleman that I have seen take his job seriously in a long time not only did he pro rate my tire and get me a discounted price on what I was originally quoted but even said that I didn't need to replace the back tires right now and I could wait a few thousands more miles and that they were still good . I have been in customer service for over 40 yrs and to see this young man care about his job and the customer especially in our society these days was definitely a blessing . read more

2 bad experiences this month. First went in for a roatation. They rotated tires and then stripped out a lug which I had to go and get fixed for $147.00, they claimed it was faulty. I am sure they did not torque the lug nuts correctly as I found a second one loose in the hub. THEN they charged me $25.00 for the rotation besides as 1 tire was not bought from them. It was an exchange as I had a flat in the middle of New Mexico, no Discount Tire was available so I had to buy a new tire instead of exchange under road hazard coverage I had. When I got back home, I went to Discount and since I did not have the tire they would not cover it. The picture and invoice for the new tire was not sufficient. Then, later in the week I bouight 4 new tires. Had to wait 3 hours for install. Things happen I get it but.......then I had to return 3 days later for work on them. Last year on another car the tires were not satisfactory. Went back and they "upgraded" my wife costing another $900.00. We have 4 cars with Discount Tire. This particular store has seen a tremendous downturn in value, service, and integrity. I like Discount Tire however buyer beware. There are other stores available. read more

My tire is out or air. I went to this store and they repair it within 30 minutes and all the service is free. It is awesome.

It takes a lot for me to be impressed, but this location did it. I had a nail in my tire, swung by in the morning and realized there were quite a few people in front of me. As I waited, 3-4 people made it their priority to say "thank you for coming in, we will be with you in just a minute". Checked in and they said about an hour, they were 100% done in about 40 min which was great. Now here is where they really impressed me, I walked out side and the tech was torquing the nuts down and he did a double check on all of them! I used to be a tech and was always extra careful of this. I always checked, then rechecked the torque on the nuts( i have heard horror stories of tires coming off) long story short, I will 100% be back here in the future. read more

Roughy my truck in to get the tires rotated at 810am. Triston he led me in and said about an hour wait which is expected. At 0945 my truck wasn't even in the bay so I asked for my keys and won't return to this location. Service not acceptable and I've been a customer of Discount for two decades. Avoid this place unless you have hours to burn. read more

It doesn't make for a pleasant experience when the rep makes you feel stupid during the appointment. We worked with David, the assistant manager, he was very belittling and passive aggressive. I think he may have become disappointed when we told him we would only be replacing two & not all four of our tires today. There were uncomfortable comments like "the tire you ruined was the best tire on the car" with not a hint of facetiousness or humor; more like: ("you're an idiot, look what you did"). I get this isn't something to get offended by, but have some tact, things like this happen. It was also awkward when upon discussing entering a phone number for my father's business account we were responded with "you're a big girl, you don't need dad for this." The interaction felt strange & was unusual from this location, I usually find it a friendly & helpful environment. Hope to not interact with this person again. While waiting inside for my car, I also observed David being rude to another customer and belittling her for coming to pick up her car "6 minutes before they close". Mind you it was only 5:50, they were still open another 10 minutes. Honestly the experience was fine except for working with David. They are quick and friendly at this location. It's just disappointing to see an assistant manager being rude and passive aggressive to customers. read more

Went to Discount Count Tires today for a tire patch. Another shop was unable to patch. I was able to make a same day appointment. The location was very busy, line was out the door. David, Jack and the technician Kyle was able to get the tire fixed under the estimated time. Everyone was very friendly. I am a first time customer, and was very pleased. Highly recommend. read more

This location is the best. They pay attention to your needs and requests and make suggestions in your best interest. Getting tires can make you feel helpless and trapped. I mean you have to have good tires especially in Arizona heat. And many tire shops make you feel like you are at their mercy and forced to buy what they want you to buy. Madison was great at showing me options, making recommendations and letting me pick what met my needs and budget. I couldn't get them installed that day and came back on Monday morning. They had me in and out in less than an hour even with almost half a dozen people in front of me. This might be the first time I can remember that I have mentioned that I had metal caps on my valves and they didn't replace them with plastic ones. I know it sounds trivial, but it is the small details that can make a difference. I was amazed during the drive home. Not only were the new tires much better but they got the balance right. Usually I start to feel vibrations on the highway. Not today. I tried a location closer to me but didn't work out. Worth going to this location even at todays gas prices. In the past, my wife and kids had been stranded in this parking lot because our battery died when they were shopping. The folks at discount tire noticed that she was having trouble and helped get her running so she could get home. Didn't try to sell her anything or charge her. Just saw a family in need and helped them. Kindness like that goes a long way in building a reputation and creating loyal customers. read more

PROFESSIONALISM starts at the CORPORATE LEVEL. This location under manager David APPEARS THAT ALL THE EMPLOYEES RESPECT THE COMPANY. Their dedication to customer satisfaction is EXCEPTIONAL. Look, it's Arizona and it's hot. You want an experience where you know when you leave you are safe. Listen up these employees are PROUD of their employment. I don't know if this is a corporate store or a franchise. What I do know is I have complete CONFIDENCE IN THE MANAGEMENT AND STAFF. I'm old and have had many poor experiences with OTHER COMPANIES. When i mentioned to my son about my great experience: He said : oh yea. We don't go anywhere else. To whoever is in charge BUT MORE SO to the staff of employees that make an intolerable experience of car issues into ONE OF PROFESSIONAL CARE. I can only say THANK YOU. What a great company but also the hiring of GREAT HUMAN BEINGS. read more

Fast work well done Tires ordered and arrive sooner than anticipated Good guys definitely will go back read more

I have shopped at this location of discount tire since 2010. I totally understand that sometimes a business can have a bad day. This isn't the first, second, third or fourth time for this issue. When I drop off a vehicle I let them know no hurry. When I make an appointment to rotate and balance tires I'm on a time crunch. That is why I make an appointment. Today's appointment was for 3:15. I arrived by 3:05. Waited in line till almost 3:25. Was told at the latest I'd be out by 4:30. Unacceptable. As you can see by the screenshot I'm not even in the bay yet. I ask for the manager. The chicken hides in his office. Never did come out. I'm done with this place. Not the only game in town. BTW tires are 6 months ish old. Already taking me to a chart to watch for wear and may need a new tire in a year. 5000 miles on them so far. His math is WAY off by a few years. One other thing. I'm an aircraft mechanic in uniform. I might know a thing or two about tires and wear. I've been on this earth mechanicing about 15 years before he was even born. I didn't need the lesson in tires.‍‍‍‍ read more

Discount Tire - Screenshot of my issue. - Tires Near Me - Gilbert, Arizona

Sp grateful to Tyler at Market Street location! Knowledgable, friendly, and so helpful! I'll never go anywhere else!

I have ordered tires online, and I have scheduled an appointment as well. First, they have called to cancel the appointment due to having the tires; then they said they would call me back to reschedule the appointment, but no one called, I have called them back several times, yet they have failed to answer. Thanks, Discount tires read more

This is the second time I have been to a Discount Tire and they tell me they can't take off my tire! I purchased the tire here and they put the tires on. I haven't had any work done on the tires and today I have a screw in my tire. I came here to have the tire put fixed and they can't take my tire off. Complete crap! I went 3 miles away and guess what!!!!??? The tire shop was able to take my tire off and fix it! I will never do business with Discount Tire again! read more

Dishonest and predatory. I sent my wife in for a tire repair and when she showed up to pick the car up they talked her into replacing all 4 tires. I spoke with a salesperson prior to her dropping the car off and SPECIFICALLY told him (David) I wanted the tire repaired. They took advantage of someone who had no knowledge of tires. I'm disgusted with the lengths a business will go to to make a sale. I thought Discount was above this tactic. Guess not. I'm writing this review under my daughter in laws yelp account read more

This review is for Zeke at the Market Place location in Gilbert. He is SO helpful!! I was just in there and was in shambles and he was patient and helpful the entire time. Give this man a raise! read more

Had 2 tires installed today only to get home and see they installed the incorrect tires. They got me back in pretty quick to put the correct tires on which was great besides the fact that they over inflated one of them to 59 PSI and replaced my OEM tire valve caps with mismatching ones. I've never had a bad experience here so this is kind of a bummer! read more

I will never go anywhere else! They have taken care of both my vehicles when I had a flat. They got me right in, actually FIXED my tires and...get this...did them for free! I will be buying my next set from there again! Friendly, great service and seedy quick!!! read more

Discount Tire - A set of keys buried in my tire tread! - Tires Near Me - Gilbert, Arizona

It's sad that a female is more knowledgeable in tires than this place. My husband came in with a flat tire (under warranty). They accidentally texted us saying that our car was ready when it was NOT. Finally it was ready. Then the air light still didn't go off. My father was a tire salesman my entire life and if he would have gotten into a car and saw that the light was still on for air he would have immediately checked the other tires for nails or holes. Did they do this? Nope! My husband had to go back in and I spoke to the manager demanding another new tire and not a patch. The manager was arrogant, completely sexist, and I told him if a blowout happened from patching the tire I would sue them for negligence. He hung up the phone and was a total jerk because I'm a woman. It's sad that a woman has more problem solving skills than this place. They don't know how to communicate properly, send you a text when the car isn't ready, and didn't care that the light was still on after they changed one tire. The second tire had a metal object in it as well. This isn't rocket science. They did end up putting the second tire on but were tempted to patch it until I demanded a new tire. I think that properly training every employee is the key to success. They need to be aware if a light is still on. One person should not say patch the tire while another says new tire. We should not be told that our car is ready when it hadn't even been seen yet! My dad passed 2 years ago (who didn't retire until his 80s) and is buried at a local cemetery. A few plots down an entire family (except for the father who was last heard of having a mental breakdown) are all DEAD (4 young kids and his wife) from a blowout on the freeway. A different incident even happened last year in Phoenix with only a young girl surviving. Tires are an EXTREMELY important component to safety! Also, one person said it would be "free" to replace. As my husband checked out they asked for $40 for a new certificate but he declined. This should have been explained at the very beginning. This place completely lacks unity and proper communication. It's not hard for everyone to be on the same page with proper management training. read more

Came in about 1:30 PM. Place was pretty busy considering! We needed a tire repaired that had a screw in it. No Appointment. It ended up being about 1 1/2 hour wait to get to our vehicle, but the process was fairly quick to repair (the back left tire) after that. A little over 2 hours from start to finish. Next time, I think it best to book an appointment ahead of time. Staff was friendly and efficient. Our service was covered under warranty NO CHARGE; so I guess it was worth that wait! LOL read more

Discount Tire - Tires Near Me - Gilbert, Arizona

I've managed to run over sharp things in the road 3 times in the past 4 months & I have all terrain tires for my GMC pickup. Every single time the guys here have gone above & beyond ridiculous to take care of my tires! As a single woman, I never felt taken advantage of like BIg O has done numerous times in the past! I will ONLY buy tires from Discount Tires, I love all Of their locations in Gilbert but especially this one at San Tan Village on Market Street!!! read more

Don't know what happened to this place. Last couple of times I came here was not great. First, was for a pressure check and they left my caps off and never replaced them. While getting it checked, a guy came up to my car to initiate small talk which is fine but it was an obvious upsell for something I know I didn't need. They need to know when to stop. Also, not everyone wants to divulge personal information to strangers. Second, came in for a rotation and they didn't even do it. I waited an hr, and when I walked up to my car, I could clearly see the wheels weren't taken off due to markings. I was so upset I didn't even want to address it and left. You guys lost my business forever. read more

My experience at THIS Discount Tire was fantastic. I initially started using DT years ago, because of its amazing service - I never felt like I was being taken advantage of. But, the last several years at other locations were terrible. I decided to give this DT a chance since it was close to my home after a move, and I am so glad I did. The employees were polite and the work was completed efficiently. read more

Just popped into the Discount on Market St in Gilbert because I saw that I had lost a screw on my hubcap. Stephen, in the front service portion helped me find a screw, AND, installed it for me! I was in and out in 5 minutes! Thank you Discount Tire for employing such respectful, considerate, and professional individuals. I am grateful I bought my tires through Discount! Worry free! Thank you Stephen! read more

Discount Tire - Discount Tire on Market St. Most helpful tire company in town. - Tires Near Me - Gilbert, Arizona

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Made an appointment to get one of my tires replaced and let them know that I wanted to keep the old tire as a spare. They said yeah, we can do that yada yada. Took about an hour, I drove home and realized they didn't give me the tire. Called and asked, they said they had already disposed of it (in the 10 minutes it took for me to drive home). Otherwise, good experience. Quick. Just apparently didn't care to note that request... read more

John sales/service man knows this review was coming. I ordered 2 Falken tires from this place and was told they would be in on Monday from a previous sales guy. I called, they never notified me first of all they were in... I asked if I should come in today or schedule an appointment for tomorrow? He said, "Oh come right in and we will take care of you!" So I drove in and got an estimated time of 1.45 hours and I thought that was long but whatever, I was a walk-in. I checked in at 3:31pm and I ended up waiting until 10 minutes to closing at 6pm!!! If your store needs to reach your quota for the day, this is the worst way to handle this. I know I do not have an appointment and was willing to pick up my car whenever or leave it overnight there to pick it up the next day or even make an appointment the next day. But be straight with me and tell me instead of wasting my evening waiting. I could have had my husband pick me up! Do not give me a BS time to make me happy because it made me irate instead and frustrated since i just worked the night before and got up early to take care of this. I wanted to get a refund on my almost $600 worth of 2 tires and go elsewhere but my husband chilled me out. Never had such poor crap happen at a Discount tire sir John. Be real with your customers. I would rather of been told it would take until the end of the day than some customer service BS talk like you had. Never will I go to this store again because of you. The young guy who came to me and brought me my Infiniti was the only thing that made things a slight better. Thank you whoever you are! read more

This Discount Tire location is a little more professional than the one on Ray Rd. In Gilbert. The staff is alot more knowledgeable about what they're doing. read more

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We LOVE Discount Tire! During the Pandemic we brought our car in and had four new tires put on. Because of the pandemic we didn't have to get out of our car EVER! We felt like we were race car drivers with our own private pit crew. We had THREE people working on all the tires. It couldn't have taken more than 20-25 minutes total. They were very professional. We drove onto the ramp and drove it off. It was the best, fastest installation of tires we've ever had! THANKS Discount Tire! read more

Discount Tire - Tires Near Me - Gilbert, Arizona

Friendly staff from what I experienced. I went there due to a punctured tire, and I was only planning on getting two. I ended up getting four new tires, but I did not feel pressured as some salesman make you feel. Just had a good deal going on. This is my go to place for whenever I need anything in the Gilbert area. read more

JOSH was phenomenal, such a gentleman and sweet!!!! I will always come back to this location! He was awesome!

I have been a fan of Discount Tire for more than a decade. I used to go the Tempe one on Southern. I recently moved to Gilbert, so I figured I'd try this one. I had gotten a flat & had changed it out with the spare. I made an appointment on the APP for 4:30 on a Monday. I was running really early (due to other appts going well), so I got there at 3:20pm and checked in. The manager Bill was super cool checking me in, he found a nail in another tire that was still holding air, and he said they were not busy. He told me since I was an hour early I'd more than likely be out of there by 4:45pm. I thanked him and started working on some stuff I brought on my laptop. At 4pm I glanced outside and didn't think my car had been moved. I watched closely. At 4:25 it was still there. At 4:40 I went up to say something. Bill looked at me like I had 7 heads. I reminded him I had an appointment & he had personally told me I'd be done by 4:45 pm. I told him they just took it back now after it sitting outside for 75 minutes. He glanced at some screen, pointed randomly at the screen, and said "well, it's back there now. Shouldn't be long." I didn't even know what to say. I told him what he said earlier. He looked at my like I was crazy and say "it should be done soon." I went back to my work because I didn't want to deal with him again and knew he was the store manager. At 5:20pm a tech came in and told me I was all set. Handed me my key. I've gone to Discount for YEARS. My wife tells me she loves CostCo for tires. I explained my loyalty. It just changed. The tires on my Rav will need to be replaced this winter. I am done with Discount Tire. read more

Just when you think discount has their act together, they quickly remind you that they don't. I ordered 4 new Michelin tires for my car over the phone, that went well. Recieved a call that the tires were in the store and ready to be installed, so I scheduled an appt for today. I arrive at the store, answer a few questions and I'm told it will be an hour or less. An hour goes by and my caris in the same spot. So, I ask what's going and that I need to reschedule because guess what discount, we all have better things to do. Then as I get my keys, they tell me they cannot find 2 of the 4 tires..... Unbelievable! I obviously left frustrated and now I have to wait until they find the tires and adjust MY schedule again because they do not know how to order and track their product. read more

I went in this morning and was met by the Sr. Assistant manager Matt. He was extremely rude and sexist! I advised him that I had to put air in my tires 4 consecutive days in a row and thought there might be a leak. He then asked if I actually knew how to put air in. When I told him I used my tire gauge he asked to see it as if I didn't know what he was referring to. He then said to drive my car around to add air and said that was all he could do. I obviously left, went to a different shop and was told I had a nail in my tire! Definitely would NOT recommend this location to any females or anyone elderly. I would hate for you to get taken advantage of or be discriminated read more

I got 4 new wheels and tires from discount tire in my henderson location but when i was driving down to arizona i noticed a pretty bad vibration in my steering from the 70-80mph range so i knew something was wrong. The gilbert location was close to where i was so i took it there the next day when they opened and there were already 5 people ahead of me. They got me in quick rebalanced my tires and was good to go. The tech said my tires were really out of balance. So im a little upset at my henderson location for not doing it correctly. Im glad for them taking care of the problem and they always have good customer service. read more

I have been coming here for 10 years. Even after having my tire fly off my car 20 min after leaving (a different location), I have continued to come here. Today, I'm pissed. They are super busy and more than an hour off from the estimated times of completion for EVERYONE! My car was supposed to be completed an hour ago and they are literally just now pulling it into the bay. Customers are coming in for their cars and being told they won't be ready until 6:40 and 7pm. They close at 6! Everyone in the waiting room is disgruntled! The issue is not that they are busy OR that it's taking 3.5 hours. The issue is that they are so far off of the estimated time that people can't plan accordingly. I love 5 min away and would have taken an Uber home had I known I would be sitting here with my child for almost 4 hours! Insane and so unprofessional. read more

Great customer serves! Very friendly and fixed my tire pressure and the flat tire in 20 minutes NO CHARGE!! thank you

I had a good experience here. I made an appointment online so I didn't have to wait when I got there. The manager helped me and he was very friendly. My tires were a bit old, so I purchased the middle of the line ones. I thought it was good customer service. I recommend making an appointment online because then you don't have to wait so long once you get there. read more

Had a big mail in my tire. Pulled in and they took care of it right away free of charge. Very friendly!

Hands-down the best customer service I've ever experienced in my life. It was at the end of the day and I needed to have three new tires - immediately. We were pinched for time but they went above and beyond to help me. I am so incredibly great full ‼ Thank you for all your help today! read more

I called Discount to price out some tires for my son's truck for his birthday. I had an issue with the online platform and got in touch with Nick. He was patient, helpful, and informative. I felt comfortable making this size of purchase knowing he was there to help. read more